KIA OPTIMA PHEV 2018 Warranty and Consumer Information Guide

When you need to talk to Kia and Roadside Assistance40
This section contains information about Kia’s Roadside
Assistance Program, contacting Kia Motors America
and the BBB AUTO LINE. Please review the
procedures on the next few pages. They are provided to
help resolve any concerns you may have with your
vehicle or dealership. Feel free to contact us at any time.
Also included are basic requirements established by your
state regarding Lemon Laws for your reference.
ROADSIDE ASSISTANCE PROGRAM
As an added consumer benefit, Roadside Assistance is
provided on all new 2018 model Kia Vehicles from the
date the vehicle is delivered to the first retail buyer or
otherwise put into use (in-service date), whichever is
earlier, for a period of 60 months or 60,000 miles,
whichever is earlier, subject to the terms, conditions and
exclusions set forth in this manual.
More information regarding the services available under
Kia’s Roadside Assistance program is available in your
Kia Vehicle’s Owner’s Manual. These servicesgenerally include:
•Towing to the nearest authorized Kia dealer or an
alternative service location in the event of a
warranty-related disablement
•Out of gas assistance (out of gas assistance is limited
to a maximum of 2 times per year and a maximum
of 2 gallons of gasoline)*
•Flat tire assistance*
•Jump start assistance*
•Lock-out assistance* (excludes reimbursement for
replacement of any missing, lost or damaged keys)
•Trip interruption expense benefits in the event a
warranty-related disablement occurs more than 150
miles from home and the repairs require more than
24 hours to complete (limited to $100 per day for a
maximum of 3 days per incident) NOTE: Fleet
vehicles are excluded from reimbursement under
Kia’s Trip Interruption Policy.
*Roadside Services are limited to a maximum of $75
per occurrence.
To Our Consumer

When you need to talk to Kia and Roadside Assistance
41
Kia’s toll free Roadside Assistance hot line is staffed 24
hours a day, 365 days a year and is accessible by dialing
1-800-333-4 KIA (4542). Please note that you must
provide your Vehicle Identification Number (VIN) to
verify coverage at the time of your call. The VIN can be
found on the dash of your vehicle on the driver’s side, on
the door jamb of the driver’s door, on your vehicle’s
registration or proof of insurance card.
Kia Motors America reserves the right to limit or deny
services or other benefits to any owner or driver when,
in Kia Motors America's judgment, the claims and/or
service requests are excessive in frequency or type of
occurrence.
The following is not covered under Roadside
Assistance:
Any Kia vehicle that has ever been or should be
issued a “Salvage” title or similar "branded" title
under any state's law or has been declared a "total
loss" or equivalent by a financial institution or
insurance company.

42Consumer Affairs Procedures
Both Kia Motors America and your Kia dealer are dedicated to serving all of your automotive needs. Your complete
satisfaction is our primary concern. Your Kia dealer is available to assist you with all of your automobile sales, parts
and service requirements.
If, however a situation arises that has not been addressed to your satisfaction, we ask that you take the following steps:
STEP 1 :
Discuss the situation with the dealership management. If a problem still exists, contact the dealership General Manager
or Owner. Your Kia dealership is best equipped to resolve the matter for you.
STEP 2 :
If the problem has still not been addressed to your satisfaction, please contact our Kia Consumer Assistance Center
using our toll free number:
1-800-333-4KIA(4542)
Kia Owner Satisfaction and Assistance

Consumer Affairs Procedures
43
To assist you the Consumer Assistance Center will ask for the following information:
•Your name, address and telephone number
•Vehicle identification number (on dashboard and on label installed on the driver ’s door).
•Date of purchase
•Current odometer reading
•Your Kia dealership’s name
Or you can write to Kia with the above information at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
STEP 3 :
In the event that you believe Kia has been unable to satisfactorily address the concern, a special alternative resolution
program called AUTO LINE is available to you. This independent agency is run by the Council of Better Business
Bureaus and is provided at no cost to you. You may contact them at:
AUTO LINE
Council of Better Business Bureaus
3033 Wilson Blvd. Suite 600
Arlington, VA 22201
800-955-5100

44Consumer Affairs Procedures
The purpose of the AUTO LINE is to settle disputes between vehicle manufacturers and consumers. The AUTO LINE
staff will record the details of your concern by telephone and will ask for the same information as in Step 2.
The AUTO LINE program consists of two parts - mediation and arbitration. The BBB AUTO LINE staff will provide
suggestions for resolving the problem during mediation. If a satisfactory resolution has not been achieved during
mediation, you will have the opportunity to present your case personally before an impartial person or three person
panel. This is the arbitration part of AUTO LINE. The arbitrator(s) will make a decision after the arbitration hearing.
If you accept the decision, it will be legally binding on you and Kia. However, in some states, if the decision is not
accepted, it may be introduced either by you or Kia as evidence in subsequent court action. Disputes handled through
the BBB Auto Line process are usually resolved within 40 days of your contacting the BBB. If you have not contacted
Kia Motors America, Inc. first regarding your complaint, the arbitration process will take no longer than 47 days.
You must use BBB AUTO LINE prior to seeking remedies available to you through a court action pursuant to the
Magnuson-Moss Warranty Act (the “ACT”). In addition, you must use BBB AUTO LINE if you are required to do so
prior to seeking remedies available under the “Lemon Law” of your state. However, if state law permits and if you
choose to seek remedies which are not created by the Act, you are not required to use BBB AUTO LINE, although that
option is still available to you. The following section has been developed with information on contacting Kia and on
the basic provisions of your State’s “Lemon Laws”. In some states, your Kia dealership may provide you with Lemon
Law disclosure information in addition to the booklet in accordance with state law. Other states may have their own
state-operated complaint resolution processes. Your eligibility for this program is determined by your vehicle’s age,
mileage and other contributing factors.

Alabama Consumer Notice
45
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, by providing a written statement that describes the subject
motor vehicle, the problems with your vehicle, and describes all previous attempts to correct the problems by
identifying the person, firm, or corporation who made such attempt and the time each attempt was made, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine CA 926l9-2410
l-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ALABAMA

46Alaska Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a dispute resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below and its dealer, by certified mail, of the problem with your vehicle before 60
days have elapsed after the expiration of the express warranty or the one-year period after the date of delivery
of the motor vehicle to the original owner, whichever occurs first, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ALASKA

Arizona Consumer Notice
47
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies under your state Lemon Law and remedies which
are not created by the Magnuson-Moss Warranty Act, you need not use BBB AUTO LINE, although that option is still
available to you.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ARIZONA

48Arkansas Consumer Notice
If your vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, you may be entitled under the provisions of the Arkansas “Lemon Law” known
as the New Motor Vehicle Quality Assurance Act to a replacement or repurchase of the vehicle. Should you seek a
repurchase or replacement under your state “Lemon Law”, you must use BBB AUTO LINE, Kia’s third-party
arbitration program administered by the Council of Better Business Bureaus, prior to initiating court action. However,
if you choose to seek other remedies under your state Lemon Law and remedies which are not created by the
Magnuson-Moss Warranty Act, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under Arkansas “Lemon Law”, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
For further information regarding your rights and obligations under the Arkansas “Lemon Law”, you may contact the
Consumer Protection Division of the Office of the Arkansas Attorney General at (501) 682-2341.
NOTICE TO CONSUMERS STATE OF ARKANSAS

California Consumer Notice
49
Note. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by
California Civil Code Section 1793.22. You are also required to use BBB AUTO LINE before exercising rights or
seeking remedies created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to
seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22 or Title I of the
Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required.
1.Kia participates in BBB AUTO LINE, a mediation/arbitration program administered by the Council of Better
Business Bureaus (33033 Wilson Blvd. Suite 600, Arlington, VA 22201) through local Better Business Bureaus.
BBB AUTO LINE and Kia have been certified by the Arbitraiton Certification Program of the California
Department of Consumer Affairs.
If you have a problem arising under a Kia’s written new vehicle warranty, we encourage you to bring it to our
attention. If we are unable to resolve it, you may file a claim with BBB AUTO LINE. Claims arising under a Kia’s
written new vehicle limited warranty must be filed with the BBB within six (6) months after the expiration of the
warranty.
To file a claim with BBB Auto Line, call 1-800-955-5100. Your call will be automatically directed to the appropriate
BBB AUTO LINE office in California. There is no charge for this call.
2. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name
and Vehicle Identification Number (VIN) of your vehicle, and a statement of the nature of your problem or
complaint. You will also be asked to provide the approximate date of your acquisition of the vehicle, the vehicle’s
current mileage, the approximate date and mileage at the time your problem was first brought to the attention of Kia
or one of our dealers, and a statement of the relief you are seeking.
BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not
wish to participate in mediation, eligible consumers may present their case to an arbitrator at an informal hearing.
The arbitrator’s decision should ordinarily be issued 40 days from the time your complaint is filed (47 days if you
did not first contact Kia about your problem), or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by BBB AUTO LINE.
NOTICE TO CONSUMERS STATE OF CALIFORNIA