KIA SORENTO PHEV 2022 Navigation System Quick Reference Guide

9-101
Updating the software and map
1 Connect a USB device to the computer and run Navigation Updater for
downloading the update files.
2 Follow the instructions on the screen to download the update files.
3 Remove the USB device from the computer and then connect it to the
USB port in your vehicle.
4 Start the vehicle to turn on the system.
0000
A
You can perform update without starting the vehicle by simply locating the start
switch to "ON".
\334\334Caution
\225Perform update with the start switch "ON" when the battery is sufficiently charged
by driving the vehicle. When the battery is discharged while updating, the system
may get damaged with the update stopped.
-Note that the battery may be discharged easily in winter.
-The battery may also be discharged easily when the vehicle is not used for a long
time. Caution is required.
\225
When you start the vehicle while updating with the start switch "ON", power supply
to the system may be cut off.
5 On the All Menus screen, press Setup >
General >
SW Info/Update.
0000
A
After the system is turned on, press Yes when a pop-up window appears whether
to proceed with update. In this case, the screen changes to allow you to select the
update method.
[ Updating immediately
You can finish the update quickly.
1 On the SW Info/Update screen, press Update.
2 Press Update Now.
3 Press OK.
The update is performed immediately after the system reboots.

9-102
[Background Update
You can perform update while using the system.
1 On the SW Info/Update screen, press Update.
2 Press Background Update.
3 Press OK.
0000
A
Compared to Update Now, it may take longer.
0000
A
On the All Menus screen, press Setup >
General >
SW Info/Update to see the update
progress.
0000
A
It is possible to start background updates only when the vehicle is on.
0000
A
It is possible to continue to perform updates even after turning off the vehicle while
updates are in progress. On the notification window displayed when the vehicle is
turned off, press Update to perform the remaining updates to complete the process
successfully. For later update, press Later.
0000
A
If the update process is not completed, a notification window appears asking if you want
to perform updates each time you turn off the vehicle.
0000
A
All system functions, including the rear view camera, are disabled while updates are in
progress.
[Scheduling an update
When you set for scheduled update after downloading the latest data, the navigation map
and infotainment system can be updated while not using the vehicle.
1 On the SW Info/Update screen, press Update.
2 Press Install after Turning Off the Ignition.
3 Set the update time and press OK.
When scheduling the update is finished, the status indicator icon appears.
0000
A
You can set to start the update within 12 hours or less after the vehicle is stopped.
4 Turn off the vehicle (ACC Off).

9-103
0000
A
Make sure that a USB device with update files is connected to the system before turning
off the vehicle.
0000
A
When you set the update time to "0", the update notification window appears and then
the update starts.
000DTo close the notification window and proceed with the update, press
Yes.
000DTo cancel the update, press No.
0000
A
Once the update has started, you cannot cancel it. After the update, the system
automatically turns off.
0000
A
When you start the vehicle, the update complete notification appears to show the update
result. After update is completed, the SW Info/Update screen displays the updated
version.
0000
A
When you turn on the system while updating, you can see its progress.
0000
A
Scheduled update is canceled when:
000DLow battery is detected when turning off the vehicle.
000DThe storage device with the update files is disconnected.
000DThe vehicle is started before the update scheduled time.
000DThe system has been turned off for more than 3 minutes with the vehicle turned off.

Appendix
Solutions
System status indicator icons FAQ
Product specifications
Important information Index
Trademarks
Open Source Information
10

10-2
Solutions
Before reporting a malfunctioning system, refer to the following table and see if you can
identify and fix the problem. If the problem persists or you are unable to locate your specific
need, contact your place of purchase or dealer.
Sound and display
SymptomPossible causeSolution
A blank screen
appears and sound
is not audible. The system is turned
off.
\225
Check that the start switch is in "ACC" or
"ON."
\225Press the Power button on the control
panel to turn on the system.
Sound volume is too
low. Use the Volume knob on the control panel to
adjust the volume.
Sound is muted. Press the Mute button on the steering wheel
to unmute.
Sound is audible
from only one side
of the speakers. Sound is
imbalanced.
On the All Menus screen, navigate to Setup
>
Sound and use the settings menu to
adjust the sound balance.
The sound is cut off
or noise is heard. Vibration occurs in
the system.When the system vibrates, the sound may
be cut off or noise may occur. This is not a
system failure. The system is restored as
soon as the vibration stops.

10-3
SymptomPossible causeSolution
The image quality is
poor. Screen adjustment
is required.On the All Menus screen, navigate to Setup
>
Display and use the settings menu to
adjust the display settings.
Vibration occurs in
the system. The images may get distorted when vibration
occurs in the system. This is not a system
failure. The system is restored as soon as the
vibration stops.
The display is aged
or the system
performance is
degraded. If the problem persists, contact your place of
purchase or dealer.
Small red, blue,
and green dots
are shown on the
screen. LCD has very high-density pixels. For this
reason, there may be dead pixels (that are
always off) or lit pixels (that are always on)
within 0.01 percent of the total pixels.

10-4
USB playback
SymptomPossible causeSolution
Files in a USB device
cannot be played. There are no
compatible files for
playbackCopy the files that can be played by the
system to the USB device and connect the
device again.
> See "
USB mode."
Poor connection is
found. Remove the USB device from the USB port
and then reconnect it properly.
The USB device is
dirty. Remove foreign materials from the surface
that contacts the USB device and USB port.
A USB hub or
extension cable is
used.
Connect the USB device directly to the USB
port on the vehicle.
The USB device is
non-standard. Use a USB device that is compatible with the
system.
> See "
USB mode."
The USB device is
damaged. Use your computer to format the USB device
and then connect the device again. Format
the device in FAT16/32 format.

10-5
Bluetooth connection
SymptomPossible causeSolution
The system is
not detected by a
Bluetooth device. Registration mode
needs to be run.
On the All Menus screen, navigate to Setup
>
Device Connections, run the device
registration mode and then perform search
again from the device.
> See " Connecting a
Bluetooth device."
The Bluetooth
device is not
connected. The Bluetooth
function should be
activated.Activate the Bluetooth function on the
Bluetooth device to connect.
Any error occurs
while using the
Bluetooth function.
\225 Turn the Bluetooth function OFF / ON on
the Bluetooth device and then connect
the device again.
\225Turn the Bluetooth device off and on and
then connect the device again.
\225Remove the battery from the Bluetooth
device and attach it back, turn on the
device, and then connect the device
again.
\225Delete the system and Bluetooth device
from the registration lists respectively,
and then connect the device again.

10-6
Phone projection
SymptomPossible causeSolution
The phone
projection function
is not performed
when a smartphone
is connected using a
USB cable. Phone projection is
not supported.
Visit the website to check whether your
smartphone supports the phone projection.
\225
Android Auto: https://support.google.
com/androidauto
\225Apple CarPlay: http://www.apple.com/
ios/carplay
The function is
inactive.
\225 On the All Menus screen, navigate to
Setup >
Device Connections and
activate the connection function from the
Phone Projection Settings menu.
\225 Make sure that the phone projection is
not disabled in the App settings or block-
out settings on your smartphone.
Smartphone is
encountered with
poor operation or
malfunction.
\225 Check that the smartphone battery level
is not too low. Recognition may not work
properly when the battery level is too
low.
\225The phone projection may not work
properly when the signal strength is
weak.
\225When the smartphone is locked, first
unlock it.
\225Initialize the smartphone and connect
the device again.
A black screen
appears when the
phone projection is
activated or in use. The smartphone
malfunctions.
\225
Remove the USB cable from the
smartphone and connect the device
again.
\225Initialize the smartphone and connect
the device again.