KIA SOUL EV 2015 Warranty and Consumer Information Guide

2015 Warranty and Consumer Information Manual
Printing: August 1, 2014
Publication No.: UM 150 PS 004
Printed in Korea
북미향 15MY PS EV(표지)(140714).indd 12014-07-14 오후 4:30:38

1
Welcome ........................................................ 2
W arranty Coverage ........................................ 3
New Vehicle Limited Warranty ..................... 4
Anti-Perforation Limited Warranty ............. 14
Replacement Parts and Accessories
Limited Warranty ..........................................16
Scheduled Maintenance Record .................. 20
When you need to talk to Kia and Roadside
Assistance .....................................................24
T able of Contents

The latest engineering techniques have been
incorporated into the design and production of your Kia
Vehicle. From the moment you get behind the wheel of
your new Kia Vehicle, you’ll notice how satisfying it
feels; a feeling you’ll appreciate for as long as you own
your Kia Vehicle. You’ll also be pleased by how strongly
we stand behind every Kia Vehicle. The New vehicle 60
months/60,000 miles Limited Warranty described in this
manual is one of the finest available.
This warranty and consumer manual details the warranties
provided by Kia. You should consult this manual and your
Owner’s Manual to ascertain the maintenance intervals
you need to follow to maintain your warranty coverage.
In addition, your Authorized EV Kia Dealer will take
care of your service needs using Kia Genuine Parts and
Kia Genuine Accessories. These parts are covered by a
“Replacement Parts and Accessories Limited Warranty”.
Please see the contents of this manual for coverage terms
and how to locate Authorized EV Kia Dealers. (See
pg.12 for reference in locating an Authorized EV Kia
Dealer). At Kia, it’s not enough to sell vehicles that look pleasing
in the showroom. We’re committed to making sure you
enjoy your Kia for years to come.
W
elcome from Kia
Welcome2
2014-08-01

3
This overview chart illustrates warranty coverage and term by months and\
miles. Please refer to the appropriate
sections in this book for detailed information regarding each of these w\
arranties.
Warranty Program Coverage at a Glance
Warranty CoverageReplacement Parts & Accessories Basic
Power Train*1
Service Adjustment
Original Equipment Battery
Paint
Audio / Entertainment
Electric Vehicle (EV) System
Anti-Perforation
60,000
100,000
Unlimited 36,000
36,000 100,000
100,000
12
60
120 12
24
36
36
120 60
Months inMILES IN SERVICEService10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000100,000 150,000
WARRANTY TERM(whichever comes first)
12,000
12,000
NOTE: Tires are warranted by the tire manufacturers. *1 Original owner 120 Months/100,000 Miles Second and Subsequent Owner(\
s) 60 Months/60,000 Miles.
LIMITED WARRANTY
Original Owner Only

4
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized EV Kia
Dealer at locations of its choice to provide for the repair
of your vehicle if it fails to function properly during
normal use. An authorized EV Kia Dealer will remedy
such failures to function properly at Kia’s expense, if
you present your vehicle to such a service facility during
its normal operating hours, provide sufficient
information to permit a proper identification and
diagnosis of the failure to function, and permit the
facility adequate time to perform the necessary repair.
As this obligation is subject to the terms, conditions and
limitations of this manual, you should refer to the
manual to understand which repairs and replacements
are covered by this warranty and how to locate an
Authorized EV Kia Dealer. (See pg.12 for reference in
locating an Authorized EV Kia Dealer). When an
Authorized EV Kia Dealer makes necessary repairs
pursuant to the warranty, it may do so using parts that
are new, repaired, remanufactured, reconditioned, or
otherwise authorized by Kia. These parts will be covered
by the terms and conditions of the Replacement Parts
and Accessories Limited Warranty. If an Authorized EV
Kia Dealer declines or fails to carry out a proper repair
or replacement covered by this limited warranty without
charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this New
Vehicle Limited Warranty and, if so, (b) obtain
cooperation from an Authorized EV Kia Dealer to conduct such repair or replacement without charge to
you. However, Kia’s obligation to do (a) and (b) requires
you to contact the Kia Consumer Assistance Center and
provide all materials needed by them to carry out those
obligations to you. The Center can be contacted at the
address or phone number provided in the Kia Owner
Satisfaction and Assistance Section of this manual, or
can also be found at the Kia website at
http://www.kia.com.
Parts replaced under any warranties in the Manual
become the property of Kia.
1. The Warranty Period
The New Vehicle Limited Warranty is divided into
various warranty periods. For the purpose of all
warranties contained in this Manual (other than
warranties on replacement parts or accessories
installed after the Kia Vehicle was placed into use),
the warranty period begins on the Date of First
Service. “Date of First Service” means the first date
the Kia Vehicle is delivered to the first retail
purchaser, is leased or is placed into service as a
company vehicle use (e.g., as a demonstrator, rental
or fleet vehicle), whichever is earliest. Moreover,
whenever this manual refers to a warranty period of
months/miles, it means whichever comes first. Any
remaining portion of any warranty, except the 120
months/100,000 miles Power Train (Original
What is Covered
New Vehicle Limited Warranty
New Vehicle Limited Warranty

5
Owner) warranty, is fully transferable to subsequent
owners.
2. Warranty Coverage
•Basic Warranty Coverage
Except as limited or excluded below, all components
of your new Kia Vehicle are covered for 60
months/60,000 miles from the Date of First Service,
whichever comes first (Basic Limited Warranty
Coverage). This Warranty does not cover wear and
maintenance items, or those items excluded
elsewhere in the Manual. See “Exceptions” and
“What is Not Covered.”
•Power Train Coverage
For Original Owners (defined below), the Power
T rain Limited Warranty begins upon expiration of the
60 months/60,000 miles Basic Limited Warranty
Coverage, and will continue to cover the following
components up to 120 months or 100,000 miles from
the Date of First Service, whichever comes first. It
does not cover normal wear and tear, maintenance, or
those items excluded elsewhere in this manual. See
“Exceptions” and “What is Not Covered.”
The items covered by the Power Train Limited
Warranty include:
- In the Drivetrain section: Drive shaft (excluding
rubber boot), final drive housing, internal parts, universal joints, bearings, seals, gaskets.
•
Electric Vehicle (EV) System Warranty
The EV System Warranty coverage period is 120
months or 100,000 miles from the Date of First
Service, whichever comes first, and applies to the
following EV System components: Electric Motor,
Gear Drive Unit, Battery pack (“EV Battery),
Electric Power Control Unit (EPCU), On Board
Charger (OBC), and all internal parts. The EV
System Warranty does not cover any other electrical
components in the vehicle, such as (but not limited
to) the traditional 12 volt car battery, alternator, or
other starter components. See "Exceptions" and
"What is Not Covered."
•O riginal Owner
An Original Owner is defined as the first retail
purchaser or lessee of the Kia Vehicle who takes
delivery of the Kia Vehicle on its Date of First
Service. If the Kia Vehicle was first placed in service
as a lease vehicle, and the lessee purchases the
vehicle at the end of the lease, the 120
months/100,000 miles Power Train Limited
Warranty remains in effect. The Power Train
Limited Warranty is not transferable to subsequent
owners.
• Vehicles Placed in Commercial Service
The 120 months/100,000 miles Power Train Limited
New Vehicle Limited Warranty

Warranty also excludes all coverage for any Kia
V ehicle that has been placed into any form of
commercial service, including but not limited to taxi,
route delivery, livery service, or rental.
• Adjustment Coverage
Service Adjustments are covered for the first 12
months/12,000 miles. Service adjustments means
minor repairs not usually associated with the
replacement of parts, such as wheel balance and
alignment, freeplay or tension adjustments of cables,
belts, levers and pedals, body parts and fittings.
3. Exceptions
The items specified below are covered for periods
different from the basic coverage.
•Air Conditioner Refrigerant Charge
Air conditioner refrigerant charge is covered for the
first 12 months of the warranty period regardless of
mileage. Over the balance of the warranty period,
refrigerant charge is covered only when replenished
as part of a warranty repair.
•Audio / Entertainment System
An original equipment radio or navigation system is
covered for the first 36 months/36,000 miles.
• Traditional 12 Volt Battery (Non EV)
The original equipment Traditional 12 Volt Battery
is covered by a limited warranty for a period of 24
months, regardless of mileage. During 24 months of
the warranty period, a defective battery will be
replaced at no cost to you. Kia will cover diagnostic,
installation and replacement battery costs.
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.
•Lithium-Ion Polymer Battery Capacity Coverage
The Lithium-Ion Polymer Battery (“EV Battery”)
Capacity warranty coverage period is 10 years or
100,000 miles from the Date of First Service,
whichever comes first, for capacity loss below 70%
of the original battery capacity. This warranty
covers repairs needed to return battery capacity to
70% of original battery capacity. If possible, the
EV battery components will be repaired or replaced,
and the original EV Battery will be returned to the
vehicle. If necessary, the EV Battery will be
replaced with either a new or remanufactured
Lithium-Ion Polymer Battery. Any repair or
replacement made under this Lithium-Ion Polymer
Battery Capacity Coverage may not return your
Lithium-Ion Battery to an “as new” condition with
the original 100% battery capacity. However, it will
provide the vehicle with an EV Battery capacity of
New Vehicle Limited Warranty6

at least 70% of the original battery capacity. This
Lithium-Ion Battery Capacity Coverage is subject to
the exclusions listed under the section “What is Not
Covered.”
•Brake and Clutch Linings
Brake linings, including pads and shoes, and clutch
linings are warranted for 12 months/12,000 miles,
whichever comes first, if they fail to function
properly during normal use. Brake linings are
designed to wear out as part of the process of
stopping your vehicle safely and consistently while
providing reasonable levels of noise and vibration
during normal use. Brake or clutch linings function
properly during normal use even if they need
replacement in less than the full warranty period.
Rather, most replacements at lower mileage are
required by driver usage habits which can cause high
rates of wear. In addition, brake lining wear is
substantially increased by environmental conditions
such as exposure to road salt or due to regular
driving in stop and go rush hour traffic. The more
wear factors which are present, the more rapid the
wear. Resulting repairs and replacements of linings
are not covered by your warranty.
•Paint
Paint repairs due to non-impact discoloration,
fading, cracking, chipping, or flaking are covered for
the first 36 months/36,000 miles.
•Seat Belt Warranty-Kansas
The seat belts in Kia Vehicles originally sold in the
State of Kansas are covered under the New Vehicle
Limited Warranty for a period of 120 months,
regardless of mileage, when the repairs are
performed by an Authorized EV Kia Dealer in
Kansas.
4. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts if
they fail to function properly during normal use.
Such repair or replacement shall be carried out by an
Authorized EV Kia Dealer at its place of business.
This warranty does not include any other expense,
including but not limited to those for any
replacement transportation or for the loss of use of
your Kia vehicle
New Vehicle Limited Warranty
7

New Vehicle Limited Warranty8
The following items are not covered:
Damage due to Factors Beyond the Manufacturer’s
Control.
Examples of these factors include, but are not limited to:
•Misuse of your Kia Vehicle such as driving over
curbs, or other hazardous objects or road structures
or into roadway maintenance or construction areas,
overloading the vehicle, racing or engaging in
activities or uses not described in your owner ’s
manual or in Kia’s product literature.
•Accidents and incidents that damage your Kia
Vehicle including but not limited to collision, fire,
theft, riot.
•Alteration, modification, tampering, rewiring.
•Damage or corrosion from the environment such as
acid rain, airborne fallout (chemicals, tree sap, etc.),
road salt, hail, wind storm, lightning, floods and acts
of God. This limitation also includes damage to
vehicle assemblies such as brakes and suspension.
•Changes to vehicle appearance caused by normal use and exposure, corrosion to underlying metal
when paint integrity is not consistently maintained.
•"EV System and Lithium-Ion Polymer Battery"
damage or failures resulting from or caused by :
-
Exposing a vehicle to ambient temperatures above
122F (50C) for over 24 hours.
- Storing a vehicle in temperatures below -22F
(-30C) for over seven days.
- Leaving your vehicle for over 14 days where the
Lithium-Ion Polymer Battery reaches a zero or
near zero state of charge.
- Physically damaging or intentionally attempting to
reduce the life of the Lithium-Ion Polymer
Battery.
- Exposing the Lithium-Ion Polymer Battery to
contact with a direct flame.
- Immersing any portion of the Lithium-Ion
Polymer Battery in water or fluids.
- Opening the Lithium-Ion Polymer Battery
enclosure or having the Lithium-Ion Polymer
Battery serviced by someone other than a Kia
certified EV technician.
- Neglecting to follow correct charging procedures.
What is Not Covered

9
New Vehicle Limited Warranty
-Use of incompatible charging devices.
- Incidental or consequential damage caused by the
failure to repair an existing problem.
•Consumer induced damage caused by fluid spills,
burns in carpet, seats, trim or other damage that is
not considered a defect in material or workmanship.
•W indow glass that is broken, chipped, scratched or
damage from outside influence is not considered a
defect in material or workmanship
•Paint or vehicle finish damage caused by applying
chemicals to the paint surface
•Damage caused by installing incorrect tires (size,
etc.)
•Damage caused by the installation of any part that is
not equal to the OE part in quality of material or
workmanship
Damage due to Lack of Maintenance or the Use of
Wrong Oil or Lubricants.
•Improper maintenance or the use of other than the
specified oil or lubricants recommended in your Owner's Manual. It is your obligation to ensure that
you obtain all oils and lubricants from reliable
vendors using quality products which meet the Kia
specifications identified in your Owner's Manual.
In the event that problems result to your vehicle due
to service from vendors who use reduced quality
products, your vehicle warranties will not provide
coverage.
•Damaged brake rotors and drums resulting from
failing to replace brake pads and/or shoes before
they have worn sufficiently to damage such rotors
and drums. It is your obligation to ensure adequate
inspections to prevent rotor and drum damage due to
pad/shoe wear.
Manufacturer Design Choices
•The choices made in designing your vehicle,
including the materials chosen for parts and
components.
•Note: A material is not defective or underperforming
under your warranty because a better, stronger, more
durable or more suitable material could have been
used.