tow KIA SOUL EV 2017 Warranty and Consumer Information Guide

17
Replacement Parts and
Accessories Limited Warranty
replaced without charge for the parts, but all labor
charges will be your responsibility.
Warranty Period
•Kia Genuine replacement parts
Kia Genuine replacement parts (Except
Traditional 12 Volt (Non EV) battery) installed
by an Authorized EV Kia Dealer under warranty
are covered for the greater of (1) the duration of
the New Vehicle Limited Warranty or (2) the
first 12 months from the date of installation of
the Kia Genuine replacement parts or 12,000
miles.
•Kia Genuine Traditional 12 Volt Battery
(non EV)
This warranty applies only to Kia Genuine
Traditional 12 Volt replacement batteries
purchased from an Authorized EV Kia Dealer in
the United States. Kia Genuine replacement
batteries are covered by a limited warranty for
the period of 36 months from the date of
installation, regardless of mileage. During the
first 12 months of the warranty period adefective Kia Genuine replacement battery will
be replaced at no charge for the new battery,
labor or installation. If a Kia Genuine
replacement battery fails during the last 24
months of the 36-month warranty period, you
will receive a pro-rated credit toward the
purchase of a new Kia battery. You are
responsible for all diagnostic, labor and
installation charges.
Pro-Ration Chart:
Months Of Use Consumer Portion Warranty Portion
13-16 months 10% 90%
17-20 months 30% 70%
21-23 months 45% 55%
24-26 months 60% 40%
27-30 months 75% 25%
31-33 months 85% 15%
34-36 months 90% 10%
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.

When you need to talk to Kia and Roadside Assistance24
This section contains information about Kia’s Roadside
Assistance Program, contacting Kia Motors America
and the BBB AUTO LINE. Please review the
procedures on the next few pages. They are provided to
help resolve any concerns you may have with your
vehicle or dealership. Feel free to contact us at any time.
Also included are basic requirements established by your
state regarding Lemon Laws for your reference.
ROADSIDE ASSISTANCE PROGRAM
As an added consumer benefit, Roadside Assistance is
provided on all new 2016 model Kia Vehicles from the
date the vehicle is delivered to the first retail buyer or
otherwise put into use (in-service date), whichever is
earlier, for a period of 60 months or 60,000 miles,
whichever is earlier, subject to the terms, conditions and
exclusions set forth in this manual.
More information regarding the services available under
Kia’s Roadside Assistance program is available in yourKia Vehicle’s Owner’s Manual. These services
generally include:
•Towing to the nearest authorized Kia dealer or an
alternative service location in the event of a
warranty-related disablement
•Flat tire assistance*
•Jump start assistance*
•Lock-out assistance* (excludes reimbursement for
replacement of any missing, lost or damaged keys)
•Trip interruption expense benefits in the event a
warranty-related disablement occurs more than 150
miles from home and the repairs require more than
24 hours to complete (limited to $100 per day for a
maximum of 3 days per incident) NOTE: Fleet
vehicles are excluded from reimbursement under
Kia’s Trip Interruption Policy.
*Roadside Services are limited to a maximum of $75
per occurrence.
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