KIA SOUL EV 2019 Warranty and Consumer Information Guide
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2019 Warranty and Consumer Information Manual
Printing : Febr. 13, 2018
Publication No.: UM 170 PS 001
Printed in Korea
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Warranty Coverage ......................................... 3
New Vehicle Limited Warranty ..................... 4
Anti-Perforation Limited Warranty ............. 14
Replacement Parts and Accessories
Limited Warranty .........................................16
Scheduled Maintenance Record ................... 20
When you need to talk to Kia and
Roadside Assistance ......................................24
Table of Contents
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The latest engineering techniques have been
incorporated into the design and production of your Kia
Vehicle. From the moment you get behind the wheel of
your new Kia Vehicle, you’ll notice how satisfying it
feels; a feeling you’ll appreciate for as long as you own
your Kia Vehicle. You’ll also be pleased by how strongly
we stand behind every Kia Vehicle. The New vehicle 60
months/60,000 miles Limited Warranty described in this
manual is one of the finest available.
This warranty and consumer manual details the warranties
provided by Kia. You should consult this manual and your
Owner’s Manual to ascertain the maintenance intervals
you need to follow to maintain your warranty coverage.
In addition, your Authorized EV Kia Dealer will take
care of your service needs using Kia Genuine Parts and
Kia Genuine Accessories. These parts are covered by a
“Replacement Parts and Accessories Limited Warranty”.
Please see the contents of this manual for coverage terms
and how to locate Authorized EV Kia Dealers. (See
pg.12 for reference in locating an Authorized EV Kia
At Kia, it’s not enough to sell vehicles that look pleasing
in the showroom. We’re committed to making sure you
enjoy your Kia for years to come.
Welcome from Kia
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This overview chart illustrates warranty coverage and term by months and miles. Please refer to the appropriate
sections in this book for detailed information regarding each of these warranties.
Warranty Program Coverage at a Glance
Warranty Coverage Replacement Parts & Accessories
Original Equipment Battery
Audio / Entertainment
Electric Vehicle (EV) System
Months in MILES IN SERVICE Service 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 150,000
WARRANTY TERM(whichever comes first)
NOTE: Tires are warranted by the tire manufacturers.
*1 Original owner 120 Months/100,000 Miles Second and Subsequent Owner(s) 60 Months\
Original Owner Only
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Subject to the other terms and conditions of this limited warranty manual, Kia Motors America, Inc. (“Kia”) warrants that it will arrange for an Authorized EV Kia Dealer at locations of its choice to provide for the repair of your vehicle if it fails to function properly during normal use. An authorized EV Kia Dealer will remedy such failures to function properly at Kia’s expense, if you present your vehicle to such a service facility during its normal operating hours, provide sufficient information to permit a proper identification and diagnosis of the failure to function, and permit the facility adequate time to perform the necessary repair. As this obligation is subject to the terms, conditions and limitations of this manual, you should refer to the manual to understand which repairs and replacements are covered by this warranty and how to locate an Authorized EV Kia Dealer. (See pg.12 for reference in locating an Authorized EV Kia Dealer). When an Authorized EV Kia Dealer makes necessary repairs pursuant to the warranty, it may do so using parts that are new, repaired, remanufactured, reconditioned, or otherwise authorized by Kia. These parts will be covered by the terms and conditions of the Replacement Parts and Accessories Limited Warranty. If an Authorized EV Kia Dealer declines or fails to carry out a proper repair or replacement covered by this limited warranty without charge to you, Kia will (a) determine if the repair or replacement requested by you is covered by this New Vehicle Limited Warranty and, if so, (b) obtain cooperation from an Authorized EV Kia Dealer to
conduct such repair or replacement without charge to you. However, Kia’s obligation to do (a) and (b) requires you to contact the Kia Consumer Assistance Center and provide all materials needed by them to carry out those obligations to you. The Center can be contacted at the address or phone number provided in the Kia Owner Satisfaction and Assistance Section of this manual, or can also be found at the Kia website at http://www.kia.com.
Parts replaced under any warranties in the Manual
become the property of Kia.
1. The Warranty Period
The New Vehicle Limited Warranty is divided into various warranty periods. For the purpose of all warranties contained in this Manual (other than warranties on replacement parts or accessories installed after the Kia Vehicle was placed into use), the warranty period begins on the Date of First Service. “Date of First Service” means the first date the Kia Vehicle is delivered to the first retail purchaser, is leased or is placed into service as a company vehicle use (e.g., as a demonstrator, rental or fleet vehicle), whichever is earliest. Moreover, whenever this manual refers to a warranty period of months/miles, it means whichever comes first. Any remaining portion of any warranty, except the 120 months/100,000 miles Power Train (Original
What is Covered
New Vehicle Limited Warranty
New Vehicle Limited Warranty
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Owner) warranty, is fully transferable to subsequent owners.
2. Warranty Coverage
• Basic Warranty Coverage
Except as limited or excluded below, all components of your new Kia Vehicle are covered for 60 months/60,000 miles from the Date of First Service,
whichever comes first (Basic Limited Warranty Coverage). This Warranty does not cover wear and maintenance items, or those items excluded elsewhere in the Manual. See “Exceptions” and “What is Not Covered.”
• Power Train Coverage
For Original Owners (defined below), the Power Train Limited Warranty begins upon expiration of the 60 months/60,000 miles Basic Limited Warranty Coverage, and will continue to cover the following components up to 120 months or 100,000 miles from the Date of First Service, whichever comes first. It does not cover normal wear and tear, maintenance, or those items excluded elsewhere in this manual. See “Exceptions” and “What is Not Covered.”
The items covered by the Power Train Limited
- In the Drivetrain section: Drive shaft (excluding
rubber boot), final drive housing, internal parts,
universal joints, bearings, seals, gaskets.
• Electric Vehicle (EV) System Warranty
The EV System Warranty coverage period is 120 months or 100,000 miles from the Date of First Service, whichever comes first, and applies to the following EV System components: Electric Motor, Gear Drive Unit, Battery pack (“EV Battery), Electric Power Control Unit (EPCU), On Board Charger (OBC), and all internal parts. The EV System Warranty does not cover any other electrical components in the vehicle, such as (but not limited to) the traditional 12 volt car battery, alternator, or other starter components. See "Exceptions" and "What is Not Covered."
• Original Owner
An Original Owner is defined as the first retail purchaser or lessee of the Kia Vehicle who takes delivery of the Kia Vehicle on its Date of First
Service. If the Kia Vehicle was first placed in service as a lease vehicle, and the lessee purchases the vehicle at the end of the lease, the 120 months/100,000 miles Power Train Limited Warranty remains in effect. The Power Train Limited Warranty is not transferable to subsequent owners.
New Vehicle Limited Warranty
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• Vehicles Placed in Commercial Service
The 120 months/100,000 miles Power Train Limited Warranty also excludes all coverage for any Kia Vehicle that has been placed into any form of commercial service, including but not limited to taxi, route delivery, livery service, or rental.
• Adjustment Coverage
Service Adjustments are covered for the first 12
months/12,000 miles. Service adjustments means
minor repairs not usually associated with the
replacement of parts, such as wheel balance and
alignment, freeplay or tension adjustments of cables,
belts, levers and pedals, body parts and fittings.
The items specified below are covered for periods
different from the basic coverage.
• Air Conditioner Refrigerant Charge
Air conditioner refrigerant charge is covered for the
first 12 months of the warranty period regardless of
mileage. Over the balance of the warranty period,
refrigerant charge is covered only when replenished
as part of a warranty repair.
• Audio / Entertainment System
An original equipment radio or navigation system is
covered for the first 36 months/36,000 miles.
• Traditional 12 Volt Battery (Non EV)
The original equipment Traditional 12 Volt Battery
is covered by a limited warranty for a period of 36
months/36,000 miles. During 36 months/36,000
miles of the warranty period, a defective battery will
be replaced at no cost to you. Kia will cover
diagnostic, installation and replacement battery
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.
• Lithium-Ion Polymer Battery Capacity Coverage
The Lithium-Ion Polymer Battery (“EV Battery”)
Capacity warranty coverage period is 10 years or
100,000 miles from the Date of First Service,
whichever comes first, for capacity loss below 70%
of the original battery capacity. This warranty
covers repairs needed to return battery capacity to
70% of original battery capacity. If possible, the
EV battery components will be repaired or replaced,
and the original EV Battery will be returned to the
vehicle. If necessary, the EV Battery will be
replaced with either a new or remanufactured
Lithium-Ion Polymer Battery. Any repair or
replacement made under this Lithium-Ion Polymer New Vehicle Limited Warranty
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Battery Capacity Coverage may not return your
Lithium-Ion Battery to an “as new” condition with
the original 100% battery capacity. However, it will
provide the vehicle with an EV Battery capacity of at
least 70% of the original battery capacity. This
Lithium-Ion Battery Capacity Coverage is subject to
the exclusions listed under the section “What is Not
• Brake and Clutch Linings
Brake linings, including pads and shoes, and clutch
linings are warranted for 12 months/12,000 miles,
whichever comes first, if they fail to function
properly during normal use. Brake linings are
designed to wear out as part of the process of
stopping your vehicle safely and consistently while
providing reasonable levels of noise and vibration
during normal use. Brake or clutch linings function
properly during normal use even if they need
replacement in less than the full warranty period.
Rather, most replacements at lower mileage are
required by driver usage habits which can cause high
rates of wear. In addition, brake lining wear is
substantially increased by environmental conditions
such as exposure to road salt or due to regular
driving in stop and go rush hour traffic. The more
wear factors which are present, the more rapid the
wear. Resulting repairs and replacements of linings
are not covered by your warranty.
Paint repairs due to non-impact discoloration, fading,
cracking, chipping, or flaking are covered for the
first 36 months/36,000 miles.
• Seat Belt Warranty-Kansas
The seat belts in Kia Vehicles originally sold in the
State of Kansas are covered under the New Vehicle
Limited Warranty for a period of 120 months,
regardless of mileage, when the repairs are
performed by an Authorized EV Kia Dealer in
4. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts if they
fail to function properly during normal use. Such
repair or replacement shall be carried out by an
Authorized EV Kia Dealer at its place of business.
This warranty does not include any other expense,
including but not limited to those for any
replacement transportation or for the loss of use of
your Kia vehicle
New Vehicle Limited Warranty
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8New Vehicle Limited Warranty
The following items are not covered:
Damage due to Factors Beyond the Manufacturer’s
Examples of these factors include, but are not limited to:
• Misuse of your Kia Vehicle such as driving over
curbs, or other hazardous objects or road structures
or into roadway maintenance or construction areas,
overloading the vehicle, racing or engaging in
activities or uses not described in your owner’s
manual or in Kia’s product literature.
• Accidents and incidents that damage your Kia
Vehicle including but not limited to collision, fire,
• Alteration, modification, tampering, rewiring.
• Damage or corrosion from the environment such as
acid rain, airborne fallout (chemicals, tree sap, etc.),
road salt, hail, wind storm, lightning, floods and acts
of God. This limitation also includes damage to
vehicle assemblies such as brakes and suspension.
• Changes to vehicle appearance caused by normal
use and exposure, corrosion to underlying metal
when paint integrity is not consistently maintained.
• "EV System and Lithium-Ion Polymer Battery"
damage or failures resulting from or caused by :
- Exposing a vehicle to ambient temperatures above
122F (50C) for over 24 hours.
- Storing a vehicle in temperatures below -22F
(-30C) for over seven days.
- Leaving your vehicle for over 14 days where the
Lithium-Ion Polymer Battery reaches a zero or
near zero state of charge.
- Physically damaging or intentionally attempting to
reduce the life of the Lithium-Ion Polymer Battery.
- Exposing the Lithium-Ion Polymer Battery to
contact with a direct flame.
- Immersing any portion of the Lithium-Ion
Polymer Battery in water or fluids.
- Opening the Lithium-Ion Polymer Battery
enclosure or having the Lithium-Ion Polymer
Battery serviced by someone other than a Kia
certified EV technician.
- Neglecting to follow correct charging procedures.
- Use of incompatible charging devices.
What is Not Covered
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New Vehicle Limited Warranty
- Incidental or consequential damage caused by the
failure to repair an existing problem.
• Consumer induced damage caused by fluid spills,
burns in carpet, seats, trim or other damage that is
not considered a defect in material or workmanship.
• Window glass that is broken, chipped, scratched or
damage from outside influence is not considered a
defect in material or workmanship
• Paint or vehicle finish damage caused by applying
chemicals to the paint surface
• Damage caused by installing incorrect tires (size,
• Damage caused by the installation of any part that is
not equal to the OE part in quality of material or
Damage due to Lack of Maintenance or the Use of
Wrong Oil or Lubricants.
• Improper maintenance or the use of other than the
specified oil or lubricants recommended in your
Owner's Manual. It is your obligation to ensure that
you obtain all oils and lubricants from reliable
vendors using quality products which meet the Kia
specifications identified in your Owner's Manual.
In the event that problems result to your vehicle due
to service from vendors who use reduced quality
products, your vehicle warranties will not provide
• Damaged brake rotors and drums resulting from
failing to replace brake pads and/or shoes before
they have worn sufficiently to damage such rotors
and drums. It is your obligation to ensure adequate
inspections to prevent rotor and drum damage due to
Manufacturer Design Choices
• The choices made in designing your vehicle,
including the materials chosen for parts and
• Note: A material is not defective or underperforming
under your warranty because a better, stronger, more
durable or more suitable material could have been
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