air condition KIA SOUL EV 2019 Warranty and Consumer Information Guide

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Vermont Consumer Notice
The Vermont Lemon Law applies to new motor vehicles sold or leased (for two or more years) or registered in the
State of Vermont. A new motor vehicle is defined a passenger vehicle or truck, with a gross vehicle weight of 12,000
pounds or less, still under the manufacturer’s express warranty. 9 V.S.A Sections 4171 (6) and (9).
You may be entitled to apply for a comparable replacement vehicle or prorated refund if you discover a defect during
the express warranty period that has not been successfully repaired after three repair attempts by an authorized dealer.
The first repair must occur within the express warranty.
An alternative way of filing is if this vehicle has been out of service for repair for a cumulative total of thirty (30)
calendar days within the express warranty. The vehicle is considered to be out of service if it is in control of an
authorized dealer for the majority of each day.
A consumer may file a Demand with fewer than three unsuccessful repair attempts or fewer than thirty days out of
service for a safety or other reason which meets the reasonable repair t\
hreshold.
Written repair orders or examination reports must be obtained to attain the presumption of reasona\
ble repair.
You will explain at the hearing how the defect(s) or condition(s) substantially impairs any combination of the use,
market value or safety of the vehicle as of the date of signing the Demand for Arbitration.
The Lemon Law may not be used if you elect to file a claim with the manufacturer’s dispute settlement mechanism or
if you have discontinued vehicle payments.
The New Motor Vehicle Arbitration program includes other eligibility criteria.
NOTICE TO CONSUMERS STATE OF VERMONT
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Virginia Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle and/or relief.
It shall be the responsibility of the consumer, or the consumer’s representative, prior to availing himself or herself of
the provisions of the “Lemon Law,” to notify Kia of the need for the correction or repair of the nonconformity, unless
Kia has been notified as defined in §59.1-207.11 of the “Lemon Law.” If the manufacturer or factory representative
has not been notified of the conditions set forth in subsection B of §59.1-207.13 of the “Lemon Law,” and any of the
conditions set forth in subsection B of §59.1-207.13 of the “Lemon Law” already exists, Kia shall be given an
additional opportunity, not to exceed fifteen days, to correct or repair the nonconformity.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the BBB National Programs, Inc. Although you are not required to use\
BBB AUTO LINE in order to maintain a
claim under your state “Lemon Law”, if you choose to seek remedies under the Magnuson-Moss Warranty Act, you
are required to use BBB AUTO LINE offered by Kia prior to initiating court action. For additional information about
BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”, you must first:
1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF VIRGINIA
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