wheel KIA SOUL EV 2019 Warranty and Consumer Information Guide
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The latest engineering techniques have been
incorporated into the design and production of your Kia
Vehicle. From the moment you get behind the wheel of
your new Kia Vehicle, you’ll notice how satisfying it
feels; a feeling you’ll appreciate for as long as you own
your Kia Vehicle. You’ll also be pleased by how strongly
we stand behind every Kia Vehicle. The New vehicle 60
months/60,000 miles Limited Warranty described in this
manual is one of the finest available.
This warranty and consumer manual details the warranties
provided by Kia. You should consult this manual and your
Owner’s Manual to ascertain the maintenance intervals
you need to follow to maintain your warranty coverage.
In addition, your Authorized EV Kia Dealer will take
care of your service needs using Kia Genuine Parts and
Kia Genuine Accessories. These parts are covered by a
“Replacement Parts and Accessories Limited Warranty”.
Please see the contents of this manual for coverage terms
and how to locate Authorized EV Kia Dealers. (See
pg.12 for reference in locating an Authorized EV Kia
At Kia, it’s not enough to sell vehicles that look pleasing
in the showroom. We’re committed to making sure you
enjoy your Kia for years to come.
Welcome from Kia
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• Vehicles Placed in Commercial Service
The 120 months/100,000 miles Power Train Limited Warranty also excludes all coverage for any Kia Vehicle that has been placed into any form of commercial service, including but not limited to taxi, route delivery, livery service, or rental.
• Adjustment Coverage
Service Adjustments are covered for the first 12
months/12,000 miles. Service adjustments means
minor repairs not usually associated with the
replacement of parts, such as wheel balance and
alignment, freeplay or tension adjustments of cables,
belts, levers and pedals, body parts and fittings.
The items specified below are covered for periods
different from the basic coverage.
• Air Conditioner Refrigerant Charge
Air conditioner refrigerant charge is covered for the
first 12 months of the warranty period regardless of
mileage. Over the balance of the warranty period,
refrigerant charge is covered only when replenished
as part of a warranty repair.
• Audio / Entertainment System
An original equipment radio or navigation system is
covered for the first 36 months/36,000 miles.
• Traditional 12 Volt Battery (Non EV)
The original equipment Traditional 12 Volt Battery
is covered by a limited warranty for a period of 36
months/36,000 miles. During 36 months/36,000
miles of the warranty period, a defective battery will
be replaced at no cost to you. Kia will cover
diagnostic, installation and replacement battery
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.
• Lithium-Ion Polymer Battery Capacity Coverage
The Lithium-Ion Polymer Battery (“EV Battery”)
Capacity warranty coverage period is 10 years or
100,000 miles from the Date of First Service,
whichever comes first, for capacity loss below 70%
of the original battery capacity. This warranty
covers repairs needed to return battery capacity to
70% of original battery capacity. If possible, the
EV battery components will be repaired or replaced,
and the original EV Battery will be returned to the
vehicle. If necessary, the EV Battery will be
replaced with either a new or remanufactured
Lithium-Ion Polymer Battery. Any repair or
replacement made under this Lithium-Ion Polymer New Vehicle Limited Warranty
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10New Vehicle Limited Warranty
• Note: All vehicle dimensions and measurements are
made solely at the discretion of the manufacturer or
are required by federal regulation and are not
warranted to be suitable for you or anyone who uses
• Replacement or repair of parts intended to wear
including the friction wear parts of the brakes,
including brake pads and shoes, belts, clutch linings,
filters, wiper blades, bulbs, fuses, and other wear and
• Surface corrosion on any part other than the body
sheet metal panels forming the exterior appearance
of a Kia Vehicle.
• Normal maintenance services such as: cleaning and
polishing, minor adjustments, lubrication, oil/fluid
changes, filters, anti- freeze coolant replenishment,
wheel alignment and tire rotation unless such services
are performed as part of a covered warrantable repair.
• Normal maintenance items including but not limited
to belts, filters, wiper blades, and bulbs are not
warranted. However, as a matter of policy, Kia will
repair or replace such maintenance items of a new
vehicle during the vehicle’s initial ownership period,
but only up to the first service interval or 12
months/12,000 miles, whichever comes first.
• Maintenance services described as “Scheduled
Maintenance Services”, “Owner Maintenance
Services” or “Appearance Care” in your Owner’s
• Any repair of a Kia Vehicle on which the odometer
has been altered or on which the actual mileage
cannot be reasonably determined.
(When replacing the speedometer, the “Speedo-
meter Replacement Record” on the inside front
cover of this manual must be filled in by an
Authorized EV Kia Dealer).
Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
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Anti-Perforation Limited Warranty
the Kia Vehicle in accordance with the procedures
specified in paragraph 3, “Your Responsibilities”
3. Your Responsibilities
Inspect the body sheet metal panels of your Kia Vehicle
on a regular basis (at least monthly) to detect any chips
or scratches in the paint or protective coating and to
repair them immediately.
Special care should be taken to protect your Kia Vehicle
from corrosion under the following conditions:
• If you drive on salted roads, or if you drive near the
ocean, flush the underbody as needed, and at least
weekly with clean unsalted water.
• It is important to keep the drain holes in the lower
edges of the body clear.
• If your Kia Vehicle is damaged due to an accident or
any event which may cause damage to the paint,
have your Kia Vehicle repaired as soon as possible.
• If you carry special cargo, such as chemicals,
fertilizers, deicing salt, or other corrosive substances,
be sure that such materials are well packaged and
sealed. Any leakage of such materials will void this
warranty where the leakage has occurred.
• If you drive frequently on gravel roads, we
recommend that you install stone guards behind
4. To Get Warranty Service
You must take your Kia Vehicle, along with this
manual, to any Authorized EV Kia Dealer in the United
States during its normal service hours. (See pg.12 for
reference in locating an Authorized EV Kia Dealer).
If you have any questions or need assistance regarding
this warranty, refer to the “When You Need to Talk to
Kia” starting on Page 24.
5. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts that fail
to function properly. Such repair or replacement shall be
carried out by an Authorized EV Kia Dealer at its place
of business. This warranty does not include any other
expense, including but not limited to those for any
replacement transportation or for the loss of use of your
6. Other Terms
The “Other Terms” stated on page 12 in the New
Vehicle Limited Warranty section of this manual also
apply to this warranty.
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