KIA TELLURIDE 2020 Warranty and Consumer Information Guide

2020 Warranty and Consumer Information Manual
Printing : Apr 30, 2019
Publication No. : UM 170 PS 002
Printed in Korea
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Welcome ........................................................ 2
Warranty Coverage ........................................ 3
New Vehicle Limited Warranty ..................... 4
Anti-Perforation Limited Warranty ............. 14
Federal Emission Control Warranty ............ 16
California Emission Control Warranty ....... 24
Replacement Parts and Accessories
Limited Warranty ........................................ 30
Scheduled Maintenance Record .................. 34
Dealer Certification ..................................... 38
When you need to talk to Kia and Roadside
Assistance ................................................... 39
Table of Contents
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The latest engineering techniques have been
incorporated into the design and production of your Kia
Vehicle. From the moment you get behind the wheel of
your new Kia Vehicle, you’ll notice how satisfying it
feels; a feeling you’ll appreciate for as long as you own
your Kia Vehicle. You’ll also be pleased by how strongly
we stand behind every Kia Vehicle. The New vehicle 60
month/60,000 Miles Limited Warranty described in this
manual is one of the finest available.
This warranty and consumer manual details the warranties
provided by Kia. You should consult this manual and your
Owner’s Manual to ascertain the maintenance intervals
you need to follow to maintain your warranty coverage.
In addition, your Authorized Kia Dealer will take care of
your service needs using Kia Genuine Parts and Kia
Genuine Accessories. These parts are covered by a
“Replacement Parts and Accessories Limited Warranty”.
Please see the contents of this manual for coverage
terms.
At Kia, it’s not enough to sell vehicles that look pleasing
in the showroom. We’re committed to making sure you
enjoy your Kia for years to come.
Welcome from Kia
Welcome
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NOTE: Tires are warranted by the tire manufacturers. *1 Original owner 120 Months/100,000 Miles Second and Subsequent Owner(s) 60 Months\
/60,000 Miles. *2 Except those specified parts covered by the Federal Emission Performance Warranty. *3 SULEV covers specific parts for 180 months / 150,000 miles, whichever occurs first. This Limited California Emission Control Warranty applies ONLY to SULEV vehicles which are first sold as new vehicles by dealers in California or any other states adopting and mandating the California Emission Standards. These warranties do not provide any further warranty coverage beyond what is required by state law.
This overview chart illustrates warranty coverage and term by months and miles. Please refer to the appropriate
sections in this book for detailed information regarding each of these warranties.
Warranty Program Coverage at a Glance
Warranty Coverage
Emissions Defect
• Any Related Parts
• Specific Parts
Emission Performance
• Any Related Parts
• Specific Parts
Emissions Defect
• Any Related Parts
• Specific Parts*2
• SULEV*3
Emission Performance
Replacement Parts & Accessories
Basic
Power Train*1
Service Adjustment
Original Equipment Battery
Paint
Audio / Entertainment
Anti-Perforation
60,000
100,000

36,000
36,000
36,000
100,000
24
96
24
96
36
84
180
36
12
60
120
12
36
36
36
60
Months in MILES IN SERVICE Service 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 150,000
WARRANTY TERM(whichever comes first)
Federal
California
24,000
12,000
12,000
24,000
50,000
50,000
70,000
EMISSION WARRANTY
LIMITED WARRANTY
Original Owner Only
80,000
80,000
150,000
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Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized Kia dealer
at locations of its choice to provide for the repair of your
vehicle if it fails to function properly during normal use.
Authorized service facilities will remedy such failures to
function properly at Kia’s expense, if you present your
vehicle to such a service facility during its normal
operating hours, provide sufficient information to permit
a proper identification and diagnosis of the failure to
function, and permit the facility adequate time to
perform the necessary repair. As this obligation is
subject to the terms, conditions and limitations of this
manual, you should refer to the manual to understand
which repairs and replacements are covered by this
warranty. When an Authorized Kia Dealer makes
necessary repairs pursuant to the warranty, it may do so
using parts that are new, repaired, remanufactured,
reconditioned, or otherwise authorized by Kia. These
parts will be covered by the terms and conditions of the
Replacement Parts and Accessories Limited Warranty. If
an Authorized Kia Dealer declines or fails to carry out a
proper repair or replacement covered by this limited
warranty without charge to you, Kia will (a) determine if
the repair or replacement requested by you is covered by
this New Vehicle Limited Warranty and, if so, (b) obtain
cooperation from an Authorized Kia Dealer to conduct
such repair or replacement without charge to you.
However, Kia’s obligation to do (a) and (b) requires you
to contact the Kia Consumer Assistance Center and
provide all materials needed by them to carry out those
obligations to you. The Center can be contacted at the
address or phone number provided in the Kia Owner
Satisfaction and Assistance Section of this manual, or
can also be found at the Kia website at http://www.kia.
com.
Parts replaced under any warranties in the Manual
become the property of Kia.
1. The Warranty Period
The New Vehicle Limited Warranty is divided into
various warranty periods. For the purpose of all
warranties contained in this Manual(other than
warranties on replacement parts or accessories
installed after the Kia Vehicle was placed into use),
the warranty period begins on the Date of First
What is Covered
New Vehicle Limited Warranty
New Vehicle Limited Warranty
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Service. “Date of First Service” means the first date
the Kia Vehicle is delivered to the first retail
purchaser, is leased or is placed into service as a
company vehicle use (e.g., as a demonstrator, rental
or fleet vehicle), whichever is earliest. Moreover,
whenever this manual refers to a warranty period of
months/miles, it means whichever comes first. Any
remaining portion of any warranty, except the 120
month/100,000 mile Power Train (Original Owner)
warranty, is fully transferable to subsequent owners.
2. Warranty Coverage
• Basic Warranty Coverage
Except as limited or excluded below, all components
of your new Kia Vehicle are covered for 60
months/60,000 miles from the Date of First Service,
whichever comes first (Basic Limited Warranty
Coverage). This Warranty does not cover wear and
maintenance items, or those items excluded
elsewhere in the Manual. See “Exceptions” and
“What is Not Covered.”
• Power Train Coverage

For Original Owners (defined below), the Power
Train Limited Warranty begins upon expiration of
the 60 month/60,000 mile Basic Limited Warranty
Coverage, and will continue to cover the following
components up to 120 months or 100,000 miles
from the Date of First Service, whichever comes
first. It does not cover normal wear and tear,
maintenance, or those items excluded elsewhere in
this manual. See “Exceptions” and “What is Not
Covered.”

The items covered by the Power Train Limited
Warranty include:
- In the Engine: Cylinder block, cylinder head and
all internal parts, timing gear, seals and gaskets,
valve cover, flywheel, oil pump, water pump and
turbo charger.
- In the Transaxle: Transmission case and all
internal parts, torque converter, drive shafts,
universal joints, front hubs, bearings, seals and
gaskets.
- In the Axles: Axle shafts and C-V joints
New Vehicle Limited Warranty
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(couplings), seals, hub and wheel bearings.
- In the Transmission: Transmission case, transfer
case, torque converter and all internal parts, seals,
and gaskets.
- In the Differentials: Front and rear differential
assemblies, cases, all internal parts, seals and
gaskets.
- In the Propeller Shafts: Drive shafts, universal
joints.
• Original Owner
An Original Owner is defined as the first retail
purchaser or lessee of the Kia Vehicle who takes
delivery of the Kia Vehicle on its Date of First
Service. If the Kia Vehicle was first placed in service
as a lease vehicle, and the lessee purchases the
vehicle at the end of the lease, the 120
month/100,000 mile Power Train Limited Warranty
remains in effect. The Power Train Limited Warranty
is not transferable to subsequent owners.
• Vehicles Placed in Commercial Service
The 120 month/100,000 mile Power Train Limited
Warranty also excludes all coverage for any Kia
Vehicle that has been placed into any form of
commercial service, including but not limited to taxi,
route delivery, livery service, or rental.
• Adjustment Coverage
Service Adjustments are covered for the first 12
months/12,000 miles. Service adjustments means
minor repairs not usually associated with the
replacement of parts, such as wheel balance and
alignment, freeplay or tension adjustments of cables,
belts, levers and pedals, engine adjustments (idle
speed, etc.), body parts and fittings.
3. Exceptions
The items specified below are covered for periods
different from the basic coverage.
New Vehicle Limited Warranty
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• Air Conditioner Refrigerant Charge
Air conditioner refrigerant charge is covered for the
first 12 months of the warranty period regardless of
mileage. Over the balance of the warranty period,
refrigerant charge is covered only when replenished
as part of a warranty repair.
• Audio / Entertainment System
An original equipment radio, compact disk player,
OE DVD / RSE (Rear Seat Entertainment System)
or navigation system is covered for the first
36months/36,000 miles.
• Battery
The original equipment battery is covered by a
limited warranty for a period of 36 months/36,000
miles. During 36 months/36,000 miles of the
warranty period, a defective battery will be replaced
at no cost to you. Kia will cover diagnostic,
installation and replacement battery costs.
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.

• Brake and Clutch Linings
Brake linings, including pads and shoes, and clutch
linings are warranted for 12 months/12,000 miles,
whichever comes first, if they fail to function
properly during normal use. Brake linings are
designed to wear out as part of the process of
stopping your vehicle safely and consistently while
providing reasonable levels of noise and vibration
during normal use. Brake or clutch linings function
properly during normal use even if they need
replacement in less than the full warranty period.
Rather, most replacements at lower mileage are
required by driver usage habits which can cause high
rates of wear. In addition, brake lining wear is
substantially increased by environmental conditions
such as exposure to road salt or due to regular
driving in stop and go rush hour traffic. The more
wear factors which are present, the more rapid the
wear. Resulting repairs and replacements of linings
are not covered by your warranty.
New Vehicle Limited Warranty
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8New Vehicle Limited Warranty
• Paint
Paint repairs due to non-impact discoloration,
fading, cracking, chipping, or flaking are covered for
the first 36 Months/36,000 miles.
• Seat Belt Warranty-Kansas
The seat belts in Kia Vehicles originally sold in the
State of Kansas are covered under the New Vehicle
Limited Warranty for a period of 10 years, regardless
of mileage, when the repairs are performed by an
Authorized Kia Dealer in Kansas.
4. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts if
they fail to function properly during normal use.
Such repair or replacement shall be carried out by an
Authorized Kia Dealer at its place of business. This
warranty does not include any other expense,
including but not limited to those for any
replacement transportation or for the loss of use of
your Kia vehicle.
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New Vehicle Limited Warranty
The following items are not covered:
Damage due to Factors Beyond the Manufacturer’s
Control.
Examples of these factors include, but are not limited to:
• Misuse of your Kia Vehicle such as driving over
curbs, or other hazardous objects or road structures
or into roadway maintenance or construction areas,
overloading the vehicle, racing or engaging in
activities or uses not described in your owner’s
manual or in Kia’s product literature.
• Accidents and incidents that damage your Kia
vehicle including but not limited to collision, fire,
theft, riot.
• Alteration, modification, tampering, rewiring.
• Damage or corrosion from the environment such as
acid rain, airborne fallout (chemicals, tree sap, etc.),
road salt, hail, wind storm, lightning, floods and acts
of God. This limitation also includes damage to
vehicle assemblies such as brakes and suspension.
• Changes to vehicle appearance caused by normal
use and exposure, corrosion to underlying metal
when paint integrity is not consistently maintained.
• Consumer induced damage caused by fluid spills,
burns in carpet, seats, trim or other damage that is
not considered a defect in material or workmanship.
• Window glass that is broken, chipped, scratched or
damage from outside influence is not considered a
defect in material or workmanship
• Paint or vehicle finish damage caused by applying
chemicals to the paint surface
• Damage caused by installing incorrect tires(size etc)
• Damage caused by the installation of any part that is
not equal to the OE part in quality of material or
workmanship
Damage due to Lack of Maintenance or the Use of
Wrong Fuel, Oil or Lubricants.
• Improper maintenance or the use of other than the
specified fuel, oil or lubricants recommended in
your Owner’s Manual. It is your obligation to ensure
that you obtain all fuels, oils and lubricants from
reliable vendors using quality products which meet
the Kia specifications identified in your Owner’s
Manual. In the event that problems result to your
vehicle due to service from vendors who use
reduced quality products, your vehicle warranties
will not provide coverage.
What is Not Covered
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