service Lexus ES350 2008 Scheduled Maintenace Guide

Ignition System • Knock sensor on ES 350,
GS 460, IS 250, IS 350,
LS 460, SC 430
Other Parts Used in
Above Systems • Transmission solenoid on
GS 350, GS 460, IS 250,
IS 350, LS 460, SC 430 You are responsible for performance
of the required maintenance indicated
in the
Owner’s Manual and this guide.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, any failure or
noncompliance caused by lack of
maintenance is not covered by this
warranty.
When maintenance and repairs are
paid for by you, these services may
be performed by you or by any auto-
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service
provider other than a Lexus dealer-
ship for maintenance and repairs.
However, any failure or noncompli-
ance caused by improper mainte-
nance or repairs is not covered by
this warranty.
MAINTENANCE
Your Warranties in Detail 31
CALIFORNIA EMISSION CONTROL WARRANTY
WARRANTY
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To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control sys-
tems, Lexus recommends the use of
Genuine Lexus Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may
elect to use non-Genuine Lexus
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Genuine Lexus Parts may impair the
effectiveness of the emission control
systems.
If you use replacement parts that have
maintenance or replacement sched-
ules different from those of Genuine
Lexus Parts, you must follow the main-
tenance and replacement schedules
for the parts you are using. In addition,
you should ensure that such parts are
warranted by their manufacturers to
be equivalent to Genuine Lexus Parts. If your vehicle fails a smog-check test,
you may make a claim under the
Emission Performance Warranty. To
do so, take your vehicle to an autho-
rized Lexus dealership and present
a copy of the smog-check test report.
Also, take your maintenance records
in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter peri-
od is required by law). If your claim is
denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only
exceptions allowed are when you
request or agree to a delay, or when
a delay is caused by factors beyond
the control of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”
REPLACEMENT PARTS
IF YOUR VEHICLE FAILS
A SMOG-CHECK TEST
Your Warranties in Detail
32
CALIFORNIA EMISSION CONTROL WARRANTY
WARRANTY
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The tires that come as original equip-
ment on your vehicle are warranted
by their manufacturer and not Lexus.
Please refer to the tire warranty state-
ment included with the owner infor-
mation in your vehicle.
To obtain warranty service for a tire,
take the tire to an authorized dealer
of the tire manufacturer. (Refer to
your local phone directory for dealer
locations.) Your Lexus dealer may
also be able to assist you in obtaining
warranty service from the manufac-
turer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly. Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
OBTAINING
WARRANTY SERVICE
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
Your Warranties in Detail
34
TIRE LIMITED WARRANTY
WARRANTY
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You are responsible for ensuring that
your Lexus is operated and main-
tained according to the instructions
in the Owner’s Manual and the
“Maintenance Information” section
of this guide.
You should keep detailed records of
vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include date of
service, mileage at time of service
and a description of service per-
formed and/or parts installed. For
your convenience, maintenance logs
are included in the “Maintenance
Information” section of this guide. If
you sell your vehicle, you should give
your maintenance records to the new
owner.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, damage or
failures caused by lack of proper
maintenance are not covered under
warranty. You may have maintenance per-
formed on your vehicle by any quali-
fied person or facility. However, Lexus
recommends having maintenance
performed by an authorized Lexus
dealership.
Lexus dealership technicians are spe-
cially trained to maintain and repair
Lexus vehicles. They stay current on
the latest service information through
Lexus technical bulletins, service pub-
lications and training courses. Many
are also certified through the Lexus
Commitment to Perfection Certifica-
tion Program, which requires special-
ized, state-of-the-art training as well
as rigorous exams through both
Lexus and the National Institute for
Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.
WHERE TO GO
FOR MAINTENANCE
GENERAL
INFORMATION
Your Responsibilities
35
OPERATION AND MAINTENANCE
WARRANTY
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Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts are
built to the highest standards of quali-
ty, durability and performance. They
are also designed to fit your vehicle’s
exact specifications.
Your Lexus dealership maintains an
extensive inventory of Genuine Lexus
Parts to meet your vehicle service
needs. And because it is linked elec-
tronically to Lexus Parts Distribution
Centers, the dealership has quick
access to any parts it may not have
in stock.
Genuine Lexus Parts are covered by
their own warranty (see your dealer
for details) or the remainder of any
applicable New Vehicle Limited
Warranty, whichever is longer. Non-
Genuine Lexus Parts, or any damage
or failures resulting from their use,
are not covered by any Lexus war-
ranty.
REPLACEMENT PARTS
Your Responsibilities
36
OPERATION AND MAINTENANCE
WARRANTY
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In the United States, U.S.
Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact your
nearest Lexus dealership for towing
assistance. You do not have to pay for
towing to the nearest Lexus dealer-
ship if your vehicle is inoperable due
to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your vehi-
cle may not be repaired free of
charge because the local Lexus dis-
tributor may have no obligation to
provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or envi-
ronmental requirements. If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer-
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of
the repairs that are covered by war-
ranty. To receive reimbursement,
present to an authorized Lexus deal-
ership your paid repair invoices and
any parts that were removed from the
vehicle. You will be reimbursed for
EMERGENCY REPAIRS
BY GEOGRAPHIC
REGION
Your Responsibilities
37
OBTAINING WARRANTY SERVICE
WARRANTY
Lexus recommends having main-
tenance and repairs for your
vehicle performed by an author-
ized Lexus dealership. To locate
your nearest authorized Lexus
dealership, contact Lexus
Customer Satisfaction at
(800) 255-3987 or log on
to www.lexus.com .
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per-
formed by a qualified technician
following procedures in Lexus
service and repair publications.
Lexus sedans-009_038.cgla 7/3/07 7:42 PM Page 37

warranted parts at the manufacturer’s
suggested retail price and warranted
labor at a geographically appropriate
hourly rate multiplied by Lexus’ rec-
ommended time allowance for the
repair.
If your vehicle requires emergency
repair, Lexus assumes no liability
for subsequent failures caused by
improper repairs or the use of non-
Genuine Lexus Parts unless you have
the vehicle properly repaired in a
timely manner. To ensure that warran-
ty coverage remains intact, have your
vehicle inspected by an authorized
Lexus dealership as soon as possible
after an emergency repair.
Your Responsibilities
38
OBTAINING WARRANTY SERVICE
WARRANTY
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Introduction
THE IMPORTANCE OF SCHEDULED MAINTENANCE
MAINTENANCE
39
Regular maintenance is essential
to obtaining the highest level of per-
formance, safety and reliability from
your Lexus. It can also enhance your
vehicle’s resale value. This section
of the Warranty and Services Guide
is designed to help you make sure
your vehicle receives proper and
timely maintenance. It includes
factory-recommended maintenance
guidelines as well as logs in which to
document your vehicle’s maintenance
history.
In addition to scheduled maintenance,
your Lexus requires ongoing general maintenance such as fluid checks and
visual inspections. These procedures
are listed on pages 42–43 of this
booklet and described in detail in
the “Maintenance” section of the
Owner’s Manual
.
With proper maintenance and care,
your vehicle will last longer and deliv-
er more dependable, economical
performance. Follow this booklet’s
recommendations and you’ll enjoy
maximum reliability and peace of
mind from your Lexus for many years
to come.
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Introduction
MAINTENANCE AND LEXUS WARRANTY COVERAGE
MAINTENANCE
40
Maintaining your vehicle according to
the recommendations in this booklet
is required to ensure that your war-
ranty coverage remains intact. You
should keep detailed records of vehi-
cle maintenance, including date of
service, mileage at time of service
and a description of service and/or
parts installation performed. The
maintenance logs in this booklet are a
good place to record this information.
If you sell your vehicle, be sure to give
your maintenance records to the new
owner.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, damage or
failures caused by lack of proper
maintenance are not covered under
warranty.
Maintenance and repair services may
be performed by you or by any auto-
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service provider other than a Lexus dealer-
ship for maintenance and repairs.
However, damage or failures caused
by improper maintenance or repairs
are not covered under warranty.
Your dealer may recommend more
frequent maintenance intervals or
more maintenance services than
those listed in the scheduled mainte-
nance log. These additional services
are not required to maintain your war-
ranty coverage. Ask your dealer for
an explanation of any recommended
maintenance not included in the
scheduled maintenance log.
For a complete description of
Lexus warranty coverages, see
pages 16–33 of this booklet.
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Introduction
LEXUS DEALERSHIP SERVICE
MAINTENANCE
41
To ensure that your vehicle receives
first-quality service and factory-
authorized parts, Lexus recommends
having maintenance performed by
an authorized Lexus dealership. To
locate your nearest authorized Lexus
dealership, contact Lexus Customer
Satisfaction at (800) 255-3987 or
log on to www.lexus.com.
Lexus dealership technicians are
experts in the maintenance and repair
of Lexus vehicles. They stay current
on the latest service information
through Lexus technical bulletins,
service publications and training
courses. Many are also certified
through the Lexus Commitment to
Perfection Certification Program,
which requires specialized, state-of-
the-art training as well as rigorous
exams through both Lexus and the
National Institute for Automotive
Service Excellence.
Additionally, when you have your
vehicle serviced at a Lexus dealer-
ship, your service information is
recorded in the Lexus National
Service History database. This is the
first database of its kind in the auto-
motive industry. It can be accessed by any Lexus dealership in the U.S. — a
great convenience if you relocate or
need to have your vehicle serviced
while traveling.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Don’t trust your invest-
ment to anything less than a team of
Lexus specialists.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per-
formed by a qualified technician
following procedures in Lexus
service and repair publications.
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