ESP Lexus ES350 2014 Warranty and Services Guide

California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . 28
Tire Limited Warranty ........................................................... 34
Your Responsibilities
Operation and Maintenance ................................................... 35
Obtaining Warranty Service ..................................................... 37
Maintenance infoRMation
introduction
The Importance of Scheduled Maintenance .................................... 39
Maintenance and Lexus Warranty Coverage ...................................40
Lexus Dealership Service ....................................................... 41
General Maintenance and Regular Use ........................................ 42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage...................44
Special Operating Conditions .................................................. 44
Complimentary First Scheduled Maintenance Service ......................... 45
Complimentary Second Scheduled Maintenance Service ......................46
Scheduled Maintenance Log ................................................... 48
Explanation of Maintenance Items .............................................. 68
Vehicle Identification ............................................................ 72
inDeX........................................................................\
73

Table of ConTenTs
3
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Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction
is our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance.
In most cases, a satisfactory solution
can be reached at this step. Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:

Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information: • 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Current vehicle mileage
• Name of your selling and
servicing Lexus dealerships
• Your day and evening
telephone numbers
Introduction 9
If You Need AssI stANce
WARRANTY
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In addition to completing the customer
claim form, please provide NCDS with
the following information:• Vehicle year, make, model, VIN,
mileage and date of purchase.
• A brief description of your
complaint and the actions
you have taken to resolve it.
• What action or remedy
you believe would resolve
your problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program. How does the arbitration
process work?
When NCDS receives your request,
it will be forwarded to the Lexus area
office for response.
At the request of either party or the
arbitrators, NCDS may schedule a
technical inspection. This may include
an inspection of the vehicle by an
independent tech nical expert with
a Lexus representative present. The
technical expert will forward his or
her evaluation to NCDS.
An oral hearing will be held prior to a
decision being rendered. At this hearing,
all relevant evidence is admissible.
You and a Lexus representative will
present both sides of the case to the
NCDS arbitrator(s). You will each be
given an equal opportunity to give
testimony and provide documents.
Then you will each be given an oppor-
tunity for rebuttal. After considering
all testimony and documents, the
arbitrator(s) will review the applicable
legal standards and render a decision
within 10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
Introduction
12
If You Need AssI stANce
WARRANTY
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You have purchased one of the finest
vehicles built in the world today, and
it is backed by one of the finest
warranties in the industry. This excellent
warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment
to every Lexus customer. We’re
dedicated to ensuring that you enjoy
exceptional quality, dependability
and peace of mind throughout your
ownership experience.
To further demonstrate our commit -
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment,
we mail details to all applicable
owners on record. That’s why it is
important to send in the card at the
back of this booklet if you change
your address or if you have purchased
your Lexus from a previous owner.
You’ve made a wise decision to
purchase a Lexus. Your vehicle
delivers world-class luxury and performance, along with an
unparalleled commitment from Lexus
to ensuring your satisfaction. You

can be confident — as we are — that
you’ll enjoy owning your Lexus as
much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the
emission control warranties, is
subject to change without notice.
Introduction
14
The Lexus CommiT menT
WARRANTY
This section of the Warranty
and Services Guide describes
the terms of Lexus warranty
coverage as well as general
owner responsibilities. The
section be ginning on page 39
describes your vehicle’s mainte -
nance requirements. Be sure to
review this information carefully,
since proper maintenance is
required to ensure that warranty
coverage remains intact.
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You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, any failure
or noncompliance caused by lack
of maintenance is not covered by
this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for main-
tenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty. To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular
brand of replacement parts and
you may elect to use non-Genuine
Lexus Parts for maintenance and
repairs. However, use of replace-
ment parts that are not equivalent
in quality to Genuine Lexus Parts
may impair the effectiveness of
the emission control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.

In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts.
Replacement paRts
m aintenance
Your Warranties in Detail 25
FederaL emission ControL Warranty
WaRRantY
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1) For three years or 50,000
miles, whichever occurs first:
• If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by
Lexus to ensure that your
vehicle passes the test. This is
your Emission Control System
PERFORMANCE WARRANTY.
• If an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORT-
TERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of
the Basic Warranty, Lexus
provides coverage of four
years or 50,000 miles,
whichever occurs first. Specific
components may have longer
coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000
miles, whichever occurs first:
• If an emissions-related part listed
on pages 30–31 is defective,
the part will be repaired or
replaced by Lexus. This is your
LONG-TERM Emission Control
System DEFECT WARRANTY. You are responsible for performance

of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus recommends that you retain
all receipts covering maintenance on
your vehicle, but Lexus cannot deny
warranty coverage solely for the
lack of receipts or your failure to
ensure the performance of all
scheduled maintenance.
You are responsible for presenting
your vehicle to a Lexus dealership
as soon as a problem exists.
The warranty repairs should be
completed in a reasonable amount
of time, not to exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper mainte -
nance or unapproved modifications.
If you have any questions regarding
your warranty rights and respon -
sibilities, you should contact the
Lexus Customer Satisfaction
Department at (800) 255-3987 or
the California Air Resources Board,
Mobile Source Control Division,
at 9528 Telstar Avenue, P.O. Box
8001, El Monte, CA 91734-8001.
Owner’s w arranty
r espO nsibilities
Manufacturer’s
w
arranty cOverage
Your Warranties in Detail 29
CaliforNia EmissioN CoNtrol WarraN ty
warranty
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Ignition System• Knock sensor
Other Parts Used in
Systems Listed • Transmission solenoid You are responsible for performance

of the required maintenance
indicated in the Owner’s Manual
and this guide. Lexus will not deny
a warranty claim solely because
you do not have records to show
that you maintained your vehicle.
However, any failure or noncompli -
ance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for main-
tenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty.
MaI ntenance
Your Warranties in Detail 31
PartS LISt: LO ng-terM
eMISSIOn Defect
Warranty
CaL ifornia Emission ControL Warranty
Warranty
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You are responsible for ensuring
that your Lexus is operated and
maintained according to the
instructions in the Owner’s Manual
and the “Maintenance Information”
section of this guide.
You should keep detailed records
of vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include date
of service, mileage at time of
service and a description of service
performed and/or parts installed.
For your convenience, maintenance
logs are included in the “Maintenance
Information” section of this guide. If
you sell your vehicle, you should give
your maintenance records to the
new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by
lack of proper maintenance are
not covered under warranty. You may have maintenance
performed on your vehicle by
any qualified person or facility.
However, Lexus recommends
having maintenance performed by
an authorized Lexus dealership.
Lexus dealership technicians are
specially trained to maintain and
repair Lexus vehicles. They stay
current on the latest service informa
-
tion through Lexus technical bulletins,
service publications and training
courses. Many are also certified
through the Lexus Commitment to
Perfection Certifica tion Program,
which requires specialized,
state-of-the-art training as well
as rigorous exams through both
Lexus and the National Institute for
Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.
WHERE TO GO
FOR MAINTENANCE
G ENERAl INFORMATION
Your Responsibilities 35
OperatiOn and Maintenance
WARRANTY
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Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts
are built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Lexus dealership maintains
an extensive inventory of Genuine
Lexus Parts to meet your vehicle
service needs. And because it
is linked electronically to Lexus
Parts Distribution Centers, the
dealership has quick access to any
parts it may not have in stock.
Genuine Lexus Parts are covered
by their own warranty (see your
dealer for details) or the remainder
of any applicable New Vehicle
Limited Warranty, whichever
is longer. Non-Genuine Lexus
Parts, or any damage or failures
resulting from their use, are not
covered by any Lexus warranty.
Replacement paRts
Your Responsibilities
36
OP eratiON a Nd MaiN teNaNce
WaRRantY
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In the United States,
U.S. Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory
or environmental requirements.If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer­
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of the
repairs that are covered by warranty.
To receive reimbursement, present to
an authorized Lexus dealership your
paid repair invoices and any parts
that were removed from the vehicle.
EmE
rgEnC y rEpaIrS
By gEOgraphIC

rEg IOn
Your Responsibilities 37
Obtaining Warranty Service
WarranTy
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author ­
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255 ­3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be
per formed by a qualified technician
following procedures in Lexus
service and repair publications.
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