key Lexus ES350 2014 Warranty and Services Guide

Table of ConTenTs
Owner Amenities
Complimentary services
First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Other Benefits and Assistance
Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
wArrAnty infO rmA tiOn
introduction
If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
your warranties in Detail
General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2
129173_text.indd 28/20/13 10:18 PM

Other Benefits and assistance
The best way to ensure that your
vehicle is repaired with Genuine Lexus
Parts is to take it to a Lexus dealership.
Each dealership works with selected
collision repair centers that meet
Lexus’ strict requirements for training,
equipment, quality and customer
satisfaction. These repair centers
use Genuine Lexus Parts exclusively
in the repair of Lexus vehicles.
The Smart Key
Your Lexus vehicle was made with
two “Smart Keys” and an aluminum
key-number plate. Each Smart Key
includes an electronic main key that
has an integrated mechanical backup
key. The electronic key controls the
remote-entry and theft-deterrent
systems, enables the push-button
start switch and controls the engine
immobilizer. The mechanical key
can be removed from the electronic
key and used to operate the driver’s
door lock, the glove box lock and
the trunk lock (if equipped).
Replacing the Key
Your Lexus dealer can generate
replacement keys. Certain bonded/
registered locksmiths may also be
able to generate replacement keys.
When ordering a new key, bring all
keys for the vehicle to your dealership. If a Smart Key or the key-num
ber
plate is not available, a Lexus dealer
or certain locksmiths can obtain the
key code from a restricted-access
database. These businesses can also
access a service utility to register the
keys to the vehicle if all registered
keys have been lost.
If you lock your key in your vehicle
and do not have a spare, your dealer
can make a new mechanical key
from the code on the key-number
plate. Certain bonded/registered
locksmiths may also be able to
generate a replacement mechanical
key. If a Lexus dealer is not available,
please refer to www.aloa.org to find
a bonded/registered locksmith who
performs high-security key service.
Keeping the Key Safe
Replacing a Smart Key may be costly.
We advise you to keep a spare
Smart Key and the key-number
plate in a safe place. If you record the
key number in more than one place,
do not record it in a way that can be
easily identified and associated with
the vehicle. For example, don’t leave
the number somewhere that can be
accessed by a valet. It is wise to keep
a copy of the key number outside
of the vehicle.
Other Benefits and Assistance
8
AmeniT ieS
129173_text.indd 88/20/13 10:19 PM

Scheduled Maintenance log
MAINTENANCE
Scheduled Maintenance Log49
18 Months or 15,000 Miles
❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Engine coolant (see page 69)
Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating
conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for
conditions that apply. Some conditions require additional maintenance. See below.
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis __
Exhaust pipes and mountings
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Wiper blades
Date: __________________________ Mileage: __________________________
129173_text.indd 498/20/13 10:24 PM

Scheduled Maintenance log
MAINTENANCE
Scheduled Maintenance Log51
36 Months or 30,000 Miles
❑ Replace engine oil with 0W-20 oil; replace oil filter
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Replace cabin air filter
❑ Replace brake fluid
❑ Replace engine air filter
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Brake rotor thickness and runout
__ Engine coolant (see page 69)
__ Exhaust pipes and mountings
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Tighten nuts and bolts on chassis __
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Transmission for signs of leakage
__ Wiper blades
❑ Replace Smart Key battery
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
Date: __________________________ Mileage: __________________________
129173_text.indd 518/20/13 10:24 PM

Scheduled Maintenance log
MAINTENANCE
Scheduled Maintenance Log53
54 Months or 45,000 Miles
❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Engine coolant (see page 69)
Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating
conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for
conditions that apply. Some conditions require additional maintenance. See below.
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis __
Exhaust pipes and mountings
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Wiper blades
Date: __________________________ Mileage: __________________________
129173_text.indd 538/20/13 10:25 PM

Scheduled Maintenance log
MAINTENANCE
Scheduled Maintenance Log55
72 Months or 60,000 Miles
❑ Replace engine oil with 0W-20 oil; replace oil filter
❑ Replace cabin air filter
❑ Replace brake fluid
❑ Replace engine air filter
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Brake rotor thickness and runout
__ Drive belts
__ Engine coolant (see page 69)
__ Exhaust pipes and mountings
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Tighten nuts and bolts on chassis __
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Transmission for signs of leakage
__ Wiper blades
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
Date: __________________________ Mileage: __________________________
129173_text.indd 558/20/13 10:25 PM

Scheduled Maintenance log
MAINTENANCE
Scheduled Maintenance Log57
90 Months or 75,000 Miles
❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Drive belt
Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating
conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for
conditions that apply. Some conditions require additional maintenance. See below.
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis __
Engine coolant (see page 69)
__ Exhaust pipes and mountings
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Wiper blades
Date: __________________________ Mileage: __________________________
129173_text.indd 578/20/13 10:25 PM

Scheduled Maintenance log
MAINTENANCE
Scheduled Maintenance Log59
108 Months or 90,000 Miles
❑ Replace engine oil with 0W-20 oil; replace oil filter
❑ Replace cabin air filter
❑ Replace brake fluid
❑ Replace engine air filter
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Brake rotor thickness and runout
__ Drive belt
__ Engine coolant (see page 69)
__ Exhaust pipes and mountings
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Tighten nuts and bolts on chassis __
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Transmission for signs of leakage
__ Wiper blades
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
Date: __________________________ Mileage: __________________________
129173_text.indd 598/20/13 10:25 PM

Scheduled Maintenance log
MAINTENANCE
Scheduled Maintenance Log61
126 Months or 105,000 Miles
❑ Inspect and adjust all fluid levels
❑ Replace Smart Key battery
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Drive belt
Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating
conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for
conditions that apply. Some conditions require additional maintenance. See below.
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Inspect engine air filter
❑ Tighten nuts and bolts on chassis __
Drive belt
__ Exhaust pipes and mountings
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Wiper blades
Date: __________________________ Mileage: __________________________
129173_text.indd 618/20/13 10:25 PM

Scheduled Maintenance log
MAINTENANCE
Scheduled Maintenance Log63
144 Months or 120,000 Miles
❑ Replace engine oil with 0W-20 oil; replace oil filter
❑ Replace cabin air filter
❑ Replace brake fluid
❑ Replace engine air filter
❑ Replace Smart Key battery
❑ Replace spark plugs1
❑ Inspect the following:
__ Axle shaft boots
__ Ball joints and dust covers
__ Body
__ Brake lines and hoses
__ Brake rotor thickness and runout
__ Drive belt
__ Exhaust pipes and mountings
If you drive primarily under this special operating condition, perform these
additional items:
Driving on dirt roads or on dusty roads:
❑ Tighten nuts and bolts on chassis __
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Rack-and-pinion assembly
__ Steering linkage and boots
__ Transmission for signs of leakage
__ Wiper blades
❑ Reset maintenance reminder light
❑ Rotate tires
❑ Visually inspect brake pads, calipers and rotors
❑ Check installation of driver’s floor mat
❑ Road-test vehicle
1Required under the terms of the Emission Control Warranty.
Date: __________________________ Mileage: __________________________
129173_text.indd 638/20/13 10:25 PM