maintenance Lexus ES350 2014 Warranty and Services Guide

2014
ES 350
WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements

Lexus recommends having
maintenance and repairs for your
vehicle performed by an authorized
Lexus dealership. To locate your
nearest authorized Lexus dealership,
log on to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255-3987.
AUTHORIZED
DEALERSHIP
MAINTENANCE
AND REPAIRS

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and
performance. We are committed
to providing you with an ownership
experience that is second to
none, and we look forward to
serving you in the years ahead.
Welcome to the Lexus family!
Taking Delivery of
Your New Lexus
As you take delivery of your
new vehicle, there are some
important services you should
know about. These include:
Lexus Personalized Settings: Yo u r
vehicle includes a variety of electronic
features that can be personalized
to your preferences. For example,
doors can be programmed to
remain locked when you shift into
“Park.” See your dealer for details.
Pre-Delivery Service: Your dealership
has performed a thorough service
to prepare your vehicle for delivery.
This includes initializing certain
electronic features, such as the
one-touch power windows. Scheduled Maintenance: Yo u r
vehicle requires main
tenance every
six months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is
committed to helping you keep
your Lexus performing at its best.
Your dealer will provide you with
the department’s hours of operation,
appointment procedures and
information on any special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran ties
in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside
assistance is provided for 48 months
from your vehicle’s in-service date,
regardless of mileage. See page 6
for details.
Again, thank you for choosing
Lexus. We wish you many years
of safe and pleasurable driving.

WeLCoM e to the LexuS FAMiLy
1
129173_text.indd 18/20/13 10:18 PM

Table of ConTenTs
Owner Amenities
Complimentary services
First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Other Benefits and Assistance
Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
wArrAnty infO rmA tiOn
introduction
If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
your warranties in Detail
General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2
129173_text.indd 28/20/13 10:18 PM

California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . 28
Tire Limited Warranty ........................................................... 34
Your Responsibilities
Operation and Maintenance ................................................... 35
Obtaining Warranty Service ..................................................... 37
Maintenance infoRMation
introduction
The Importance of Scheduled Maintenance .................................... 39
Maintenance and Lexus Warranty Coverage ...................................40
Lexus Dealership Service ....................................................... 41
General Maintenance and Regular Use ........................................ 42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage...................44
Special Operating Conditions .................................................. 44
Complimentary First Scheduled Maintenance Service ......................... 45
Complimentary Second Scheduled Maintenance Service ......................46
Scheduled Maintenance Log ................................................... 48
Explanation of Maintenance Items .............................................. 68
Vehicle Identification ............................................................ 72
inDeX........................................................................\
73

Table of ConTenTs
3
129173_text.indd 38/20/13 10:18 PM

Complimentary ServiCeS
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides
you with a variety of complimentary
ser vices. These services are described
on the following pages. Other valuable
owner benefits are described in the
section entitled “Other Benefits and
Assistance” beginning on page 7.
First Scheduled
Maintenance Service:
Six Months or 5,000 Miles
This complimentary service is
performed at six months or 5,000
miles, whichever occurs first. To
obtain this service, contact your Lexus
dealership. Your complimentary
service will include these items:
• Inspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance reminder light
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Inspect wiper blades
• Check installation of
driver’s floor mat
• Road-test vehicle What are Lexus
Personalized Settings?
Your vehicle includes a variety of

electronic features that can be
programmed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personalized Settings requires
special equipment and may be
performed only by an authorized
Lexus dealership.
Second Scheduled
Maintenance Service:
12 Months or 10,000 Miles
This complimentary service is
performed at 12 months or 10,000
miles, whichever occurs first. To
obtain this service, contact your Lexus
dealership. Your complimentary
service will include these items:
• Replace engine oil with
0W-20 oil; replace oil filter
Complimentary Services
4
AM enitieS
129173_text.indd 48/20/13 10:19 PM

• Reset maintenance reminder light
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Inspect wiper blades
• Check installation of
driver’s floor mat
• Road-test vehicle
If you do the majority of your driving
under certain special operating condi -
tions, additional items are included in
this service. See the “12 Months or
10,000 Miles” chart on page 48.
Loaner Vehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.
Travel Protection
Lexus will reimburse for a rental
car for up to five days and for
overnight lodging for up to three
nights (not to exceed $200 per
night) if all of the following occur:
• Your vehicle becomes inop -
erable or unsafe to drive
when you are more than
100 miles from home.
• Your vehicle’s malfunction
is caused by a warranty-
covered condition.
•
Repairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Complimentary Services
Complimentary ServiCeS
Amenities
5
129173_text.indd 58/20/13 10:19 PM

You have purchased one of the finest
vehicles built in the world today, and
it is backed by one of the finest
warranties in the industry. This excellent
warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment
to every Lexus customer. We’re
dedicated to ensuring that you enjoy
exceptional quality, dependability
and peace of mind throughout your
ownership experience.
To further demonstrate our commit -
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment,
we mail details to all applicable
owners on record. That’s why it is
important to send in the card at the
back of this booklet if you change
your address or if you have purchased
your Lexus from a previous owner.
You’ve made a wise decision to
purchase a Lexus. Your vehicle
delivers world-class luxury and performance, along with an
unparalleled commitment from Lexus
to ensuring your satisfaction. You

can be confident — as we are — that
you’ll enjoy owning your Lexus as
much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the
emission control warranties, is
subject to change without notice.
Introduction
14
The Lexus CommiT menT
WARRANTY
This section of the Warranty
and Services Guide describes
the terms of Lexus warranty
coverage as well as general
owner responsibilities. The
section be ginning on page 39
describes your vehicle’s mainte -
nance requirements. Be sure to
review this information carefully,
since proper maintenance is
required to ensure that warranty
coverage remains intact.
129173_text.indd 148/20/13 10:20 PM

Who Is the Warrantor
The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.
Which Vehicles Are Covered
These warranties apply to 2014
model-year Lexus ES 350 models
registered and normally operated
in the United States, U.S. territories
and Canada. Warranty coverage is
automatically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty
terms and conditions that may vary
depending on the part covered. A
warranty for specific parts or systems,
such as the Powertrain Warranty or
Emission Performance Warranty,
is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on
the vehicle’s in-service date,
which is the first date the vehicle
is either delivered to an ultimate
purchaser, leased, or used as a
company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered
by these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will
be made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will
be made by the servicing Lexus
dealership and/or Lexus. Parts
scheduled to be replaced as required
maintenance are warranted until their
first replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail
16
GeN eral WarraN ty ProvisioNs
WARRANTY
129173_text.indd 168/20/13 10:21 PM

This warranty also does not
cover the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic condi -
tions and other deterioration
caused by normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of
spark plugs and fuses; and replace -
ment of worn wiper blades, brake
pads/linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which
the odometer has been altered
so that actual vehicle mileage
cannot be readily determined. Vehicles with Unknown
Vehicle Identification Number
Any vehicle for which the original
factory-assigned vehicle identifica
-
tion number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost
of transportation, telephone calls
and lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.
Your Warranties in Detail
20
New Vehicle l imited warraN ty
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charg\
e. See page 4 for details.
129173_text.indd 208/20/13 10:21 PM