towing Lexus ES350 2014 Warranty and Services Guide

Complimentary ServiCeS
Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a
day, 365 days a year, for vehicles
operated in the United States, U.S.
territories and Canada. Assistance is
administered through the American
Automobile Association.
Services Provided• Roadside services such
as battery jump-start, tire
change, fuel delivery, vehicle
extrication and towing in
case of minor accident.
• Towing to the nearest Lexus
dealership (or an alternate
repair facility, if necessary).
• Assistance in locating alternate
transportation and lodging.
• Visit the Apple and Google
app stores to download
the complimentary Lexus
Roadside Assistance app.
How to Get Help
To obtain roadside assistance,
take the following steps:
1) Call (800) 25-LEXUS
(800/255-3987).
2) Have as much of the following
information as possible:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Owner’s name and
home address
• Vehicle license plate number
• Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance
coverage expires, you may join a
motor club created exclusively for
Lexus owners. Benefits include
roadside assistance coverage, a
trip-planning service and discounts
on travel and dining. For further
information, call (800) 25-LEXUS.
Complimentary Services
6
AmenitieS
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Quality Control
You may have noticed a few miles
on the odometer when you took
delivery of your Lexus. This mileage
is a result of the comprehensive
process used to ensure the quality of
your vehicle. This process includes
ex tensive inspections during and
after production. The final inspection
takes place at the selling dealership
and includes a road-test conducted
by a trained Lexus technician.
If you’d like to know more about Lexus
quality-control procedures, ask a
Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind
in the automotive industry. It can be
accessed by any Lexus dealership in the
United States — a great convenience if
you relocate or need to have your
vehicle serviced while traveling.
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover
the cost of specific repairs beyond
the factory warranty period. They
also cover services such as towing,
substitute transportation and lodging
to minimize your inconvenience
should your vehicle require repair.
Lexus vehicle service agreements are
available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned
to its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However,
these parts do not meet Lexus’ high
standards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage
or failures they may cause) are not
covered by any Lexus warranty.
Other Benefits and Assistance
Other Benefits and a
ssistance
AmenitieS
7
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What types of decisions are
rendered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying
the appropriate legal standards.
Remedies include but are not limited
to repairs; reimbursement for repairs
and incidental expenses, such as
towing costs; and repurchase or
replacement of your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus has
complied in a timely manner.Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
• Attorney fees
• Punitive damages
• Multiple damages
• Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the
arbitrator’s decision or Lexus’
compliance, you may pursue any
other legal remedies available to you,
including small claims court. You
should be aware that the decision
of the arbitrator(s) is admissible as
evidence in any legal proceedings
concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet
about the program is correct as
of the date of printing. However,
the program may be changed
without notice. Contact the Lexus
Customer Satisfaction Department
at (800) 255-3987 for the most
current information concerning
the Dispute Settlement Program.
Introduction 13
If You Need AssI stANce
WARRANTY
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Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months,
regardless of mileage.
For information on how to protect
your vehicle from corrosion, see
the section entitled “Service
Procedures and Specifications —
Body” in the Owner’s Manual.
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered.This warranty does not cover damage
or failures resulting directly or indirectly
from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example,
racing or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Lexus Accessories
• Lack of or improper mainte -
nance, including use of fluids
other than those specified
in the Owner’s Manual
• Installation of non-Genuine
Lexus Parts
• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contamination
WHAT IS NOT COVERED
Your Warranties in Detail
New Vehicle l imited warraN ty
WARRANTY
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In the United States,
U.S. Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory
or environmental requirements.If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer­
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of the
repairs that are covered by warranty.
To receive reimbursement, present to
an authorized Lexus dealership your
paid repair invoices and any parts
that were removed from the vehicle.
EmE
rgEnC y rEpaIrS
By gEOgraphIC

rEg IOn
Your Responsibilities 37
Obtaining Warranty Service
WarranTy
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author ­
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255 ­3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be
per formed by a qualified technician
following procedures in Lexus
service and repair publications.
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Scheduled Maintenance Log
Scheduled Maintenance log
MAINTENANCE
44
Determining Your
Maintenance Interval:
Months vs. Mileage
Lexus recommends obtaining
scheduled maintenance for your
vehicle every six months or 5,000
miles, whichever occurs first.
For example:
• If at six months you have
driven less than 5,000 miles,
you should obtain mainte -
nance at six months; don’t
wait until 5,000 miles.
• If you drive 5,000 miles in less
than six months, you should
obtain maintenance at 5,000
miles; don’t wait until six months.
Be sure to keep an eye on your
mileage so that you obtain mainte -
nance when recommended. If you
are a low-mileage driver, mark your
calendar to remind yourself to obtain
maintenance every six months.
Special Operating
Conditions
In addition to standard maintenance
items, vehicles that are driven
under special operating conditions
require further maintenance
service. These special operating
conditions, which put added
demands on a vehicle, include:
• Driving on dirt roads or on
dusty roads
•
Repeated trips of less than
five miles in temperatures
below 32° F or 0° C
• Extensive idling and/or
low-speed driving for long
distances, such as police, taxi
or door-to-door delivery use
• Towing. Not all vehicles are
de signed for towing. Please refer
to the Owner’s Manual for details.
if you drive primarily under any
of the conditions noted, you
should replace the engine oil
and oil filter every six months
or 5,000 miles. Some of these
special operating conditions
require other maintenance items;
these items are indicated in each
maintenance chart.
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