ESP Lexus GS350 2015 Warranty and Services Guide

3
California Emission Control Warranty .........................................28
Tire Limited Warranty.........................................................34
Your Responsibilities
Operation and Maintenance ..................................................35
Obtaining Warranty Service .................................................. 37
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance ...................................39
Maintenance and Lexus Warranty Coverage ..................................40
Lexus Dealership Service .....................................................41
General Maintenance and Regular Use ....................................... 42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage ..................44
Special Operating Conditions ................................................44
Complimentary First Scheduled Maintenance Service ........................ 45
Complimentary Second Scheduled Maintenance Service .....................46
Scheduled Maintenance Log..................................................48
Explanation of Maintenance Items ............................................68
Vehicle Identification.......................................................... 72
INDEX ..................................................................... 73

TABLE OF CONTENTS

9
Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance.
In most cases, a satisfactory solution
can be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P. O . B o x 2 9 9 1
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Current vehicle mileage
• Name of your selling and
servicing Lexus dealerships
• Your day and evening
telephone numbers
Introduction
IF YOU NEED ASSISTANCE
WARRANTY

12
In addition to completing the
customer claim form, please provide
NCDS with the following information:
• Vehicle year, make, model, VIN,
mileage and date of purchase.
• A brief description of your
complaint and the actions
you have taken to resolve it.
• What action or remedy
you believe would resolve
your problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P. O . B o x 6 8 8
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program.
How does the arbitration
process work?
When NCDS receives your
request, it will be forwarded to the
Lexus area office for response.
At the request of either party or the
arbitrators, NCDS may schedule
a technical inspection. This may
include an inspection of the vehicle
by an independent tech nical expert
with a Lexus representative present.
The technical expert will forward
his or her evaluation to NCDS.
An oral hearing will be held prior
to a decision being rendered. At
this hearing, all relevant evidence is
admissible. You and a Lexus repre-
sentative will present both sides of the
case to the NCDS arbitrator(s). You
will each be given an equal oppor-
tunity to give testimony and provide
documents. Then you will each be
given an opportunity for rebuttal.
After considering all testimony and
documents, the arbitrator(s) will
review the applicable legal standards
and render a decision within 10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
Introduction
IF YOU NEED ASSISTANCE
WARRANTY

14
You have purchased one of the finest
vehicles built in the world today, and it
is backed by one of the finest warran-
ties in the industry. This excellent
warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment
to every Lexus customer. We’re
dedicated to ensuring that you enjoy
exceptional quality, dependability
and peace of mind throughout
your ownership experience.
To further demonstrate our commit-
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment,
we mail details to all applicable
owners on record. That’s why it is
important to send in the card at the
back of this booklet if you change
your address or if you have purchased
your Lexus from a previous owner.
You’ve made a wise decision to
purchase a Lexus. Your vehicle
delivers world-class luxury
and performance, along with an unparalleled commitment from Lexus
to ensuring your satisfaction. You can
be confident — as we are — that you’ll
enjoy owning your Lexus as much as
you enjoy driving it.
All warranty information is the latest
available at the time of publication and,
with the exception of the emission
control warranties, is subject to change
without notice.
Introduction
THE LEXUS COMMITMENT
WARRANTY
This section of the Warranty and
Services Guide describes the
terms of Lexus warranty coverage
as well as general owner
responsibilities. The section
be ginning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.

25
You are responsible for perfor-
mance of the required maintenance
indicated in the Owner’s Manual
and this guide. Lexus will not deny
a warranty claim solely because
you do not have records to show
that you maintained your vehicle.
However, any failure or noncompli-
ance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for main-
tenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty.To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular
brand of replacement parts and
you may elect to use non-Genuine
Lexus Parts for maintenance and
repairs. However, use of replace-
ment parts that are not equivalent
in quality to Genuine Lexus Parts
may impair the effectiveness of
the emission control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts.
REPLACEMENT PARTS MAINTENANCE
Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY
WARRANTY

29
1) For three years or 50,000
miles, whichever occurs first:
• If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made
by Lexus to ensure that your
vehicle passes the test. This is
your Emission Control System
PERFORMANCE WARRANTY.
• If an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORT-
TERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of the
Basic Warranty, Lexus provides
coverage of four years or
50,000 miles, whichever occurs
first. Specific components may
have longer coverage under the
terms of the Powertrain Warranty.
2) For seven years or 70,000
miles, whichever occurs first:
• If an emissions-related part
listed on pages 30-31 is
defective, the part will be
repaired or replaced by Lexus.
This is your LONG-TERM
Emission Control System
DEFECT WARRANTY.You are responsible for performance
of the required maintenance
indicated in the Owner’s Manual
and this guide. Lexus recommends
that you retain all receipts covering
maintenance on your vehicle, but
Lexus cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance
of all scheduled maintenance.
You are responsible for presenting
your vehicle to a Lexus dealership
as soon as a problem exists.
The warranty repairs should be
completed in a reasonable amount
of time, not to exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper mainte-
nance or unapproved modifications.
If you have any questions regarding
your warranty rights and responsibilities,
you should contact the Lexus
Customer Satisfaction Department
at (800) 255-3987 or the
California Air Resources Board,
Mobile Source Control Division, at
9528 Telstar Avenue, P.O. Box 8001,
El Monte, CA 91734-8001.
OWNER’S WARRANTY
RESPONSIBILITIES MANUFACTURER’S
WARRANTY COVERAGE
Your Warranties in Detail
CALIFORNIA EMISSION CONTROL WARRANTY
WARRANTY

31
Evaporative Control System
•
Charcoal canister
• Fuel relief valve
• Fuel tank
Ignition System
•
Knock sensor
Other Parts Used in
Systems Listed
•
Transmission solenoidYou are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, any failure
or noncompliance caused by lack
of maintenance is not covered by
this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for main-
tenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty.
MAINTENANCE
Your Warranties in Detail
CALIFORNIA EMISSION CONTROL WARRANTY
WARRANTY

35
You are responsible for ensuring that
your Lexus is operated and maintained
according to the instructions in the
Owner’s Manual and the “Maintenance
Information” section of this guide.
You should keep detailed records
of vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include date of
service, mileage at time of service and
a description of service performed
and/or parts installed. For your conve-
nience, maintenance logs are included
in the “Maintenance Information”
section of this guide. If you sell your
vehicle, you should give your mainte-
nance records to the new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by
lack of proper maintenance are
not covered under warranty.You may have maintenance
performed on your vehicle by any
qualified person or facility. However,
Lexus recommends having mainte-
nance performed by an authorized
Lexus dealership.
Lexus dealership technicians are
specially trained to maintain and
repair Lexus vehicles. They stay
current on the latest service informa-
tion through Lexus technical bulletins,
service publications and training
courses. Many are also certified
through the Lexus Commitment to
Perfection Certifica tion Program,
which requires specialized,
state-of-the-art training as well
as rigorous exams through both
Lexus and the National Institute for
Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.
WHERE TO GO
FOR MAINTENANCE GENERAL
INFORMATION
Your Responsibilities
OPERATION AND MAINTENANCE
WARRANTY

36
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts are
built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Lexus dealership maintains an
extensive inventory of Genuine Lexus
Parts to meet your vehicle service
needs. And because it is linked elec-
tronically to Lexus Parts Distribution
Centers, the dealership has quick
access to any parts it may not have
in stock.
Genuine Lexus Parts are covered
by their own warranty (see your
dealer for details) or the remainder
of any applicable New Vehicle
Limited Warranty, whichever is longer.
Non-Genuine Lexus Parts, or
any damage or failures resulting
from their use, are not covered
by any Lexus warranty.
REPLACEMENT PARTS
Your Responsibilities
OPERATION AND MAINTENANCE
WARRANTY

37
In the United States,
U.S. Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory
or environmental requirements.If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer-
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of the
repairs that are covered by warranty.
EMERGENCY REPAIRS BY GEOGRAPHIC
REGION
Your Responsibilities
OBTAINING WARRANTY SERVICE
WARRANTY
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest authorized
Lexus dealership, log on to
www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255-3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be
performed by a qualified technician
following procedures in Lexus
service and repair publications.