towing Lexus IS250 2011 User Guide

364
3-7. Other interior features
IS350/250_U■
Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local authorities
to assist them in locating and recovering the vehicle. After filing a
police report, call the Safety Conne ct response center at 1-800-25-
LEXUS (1-800-255-3987) and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehi-
cle, Safety-Connect-equipped vehicle location data may, under cer-
tain circumstances, be shared with third parties to locate your vehicle.
Further information is available at Lexus.com.
■ Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent will
determine your vehicle’s location, assess the emergency, and dispatch
the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent
that you are not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Lexus road side service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs, such
as: towing, flat tire, fuel delivery, etc. For a description of the Enhanced
Roadside Assistance services and their limitations, please see the
Safety Connect Terms and Conditions, which are available at
Lexus.com.

5
When trouble arises
451
5-1. Essential information
IS350/250_U
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your transmission. Contact
your Lexus dealer before towing.
● The engine is running, but the vehicle will not move.
● The vehicle makes an abnormal sound.
Emergency towing
If a tow truck is not available, in an emergency your vehicle may be tem-
porarily towed using a cable or chain secured to the emergency towing
eyelet(s). This should only be attempted on hard, surfaced roads for short
distances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The vehi-
cle’s wheels, drive train, axles, steering and brakes must be in good condi-
tion. Towing eyelets
If towing is necessary, we recommend having your vehicle towed by your
Lexus dealer or a commercial towing se rvice, using a lift-type truck or a flat
bed truck.
Use a safety chain system for all towing, and abide by all state/provincial
and local laws.
If towing from the rear, the vehicle’s front wheels and axles must be in good
condition. ( →P. 4 5 5 )
If they are damaged, use a towing dolly or flat bed truck.

452
5-1. Essential information
IS350/250_U
■Emergency towing procedureRelease the parking brake.
Shift the shift lever to N.
Put the “ENGINE START STOP” switch in ACCESSORY mode or IGNI-
TION ON mode.
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive stress on
the emergency towing eyelets and the cables or chains. Always be cautious of the
surroundings and other vehicles while towing.
●If the engine is not running, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
NOTICE
■To prevent causing serious da mage to the transmission
(vehicles with an automatic transmission)
Never tow this vehicle from the front with the rear wheels on the ground.
This may cause serious damage to the transmission.
■When towing a vehicle without using a towing dolly
(vehicles with a manual transmission)
The “ENGINE START STOP” switch must not be OFF.
STEP1
STEP2
STEP3

5
When trouble arises
453
5-1. Essential information
IS350/250_U
Installing towing eyeletsRemove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by hand.
Tighten down the towing eyelet
securely using a wheel nut wrench.
STEP1
STEP2
STEP3
■Location of the emergency towing eyelet
→P. 4 8 1

454
5-1. Essential information
IS350/250_U
Towing with a sling-type truck
CAUTION
■Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing. This may
lead to accidents that cause serious injury or even death.
NOTICE
■To prevent body damage
Do not tow with a sling type truck, either from the front or rear.

5
When trouble arises
455
5-1. Essential information
IS350/250_U
Towing with a wheel lift-type truckFrom the front Vehicles with an automatic trans-
mission: Use a towing dolly under
the rear wheels.
Vehicles with a manual transmis-
sion: We recommend to use a tow-
ing dolly under the rear wheels.
When not using a towing dolly,
release the parking brake and shift
the shift lever to N.
From the rear (2WD models)Switch to ACCESSORY mode so
that the steering wheel is
unlocked.
From the rear (AWD models) Use a towing dolly under the front
wheels.

456
5-1. Essential information
IS350/250_U
Using a flat bed truckIf your Lexus is transported by a
flat bed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie downs
or the vehicle may be damaged.
NOTICE
■To prevent causing serious da mage to the transmission
(vehicles with an automatic transmission)
Never tow this vehicle from the front with the rear wheels on the ground.
■To prevent damaging the vehicle
●Do not tow the vehicle from the rear with the “ENGINE START STOP” switch
OFF.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
●When raising the vehicle from the rear, ensure adequate ground clearance for
towing at the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed from the rear.

5
When trouble arises
481
5-2. Steps to take in an emergency
IS350/250_U
If you have a flat tire
Remove the flat tire and replace it with the spare provided.
■Before jacking up the vehicle
●Stop the vehicle on a hard, flat surface.
● Set the parking brake.
● Shift the shift lever to P (vehicles with an automatic transmission)
or R (vehicles with a manual transmission).
● Stop the engine.
● Turn on the emergency flashers.
■ Location of the spare tire, jack and tools
Tool bag
(including towing eyelet) Jack
Jack handle
Spare tire
Ti g h t e nLoosen

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When trouble arises
505
5-2. Steps to take in an emergency
IS350/250_U
NOTICE
■To avoid damaging the transmission and other components
●Avoid spinning the wheels and do not rev the engine.
●If the vehicle remains stuck after trying these procedures, the vehicle may require
towing to be freed.

566
Alphabetical index
IS350/250_U
Cruise control ......................................... 175
Cup holder .............................................. 322
Curtain shield airbags............................ 93
Customizable features ...................... 540
Daytime running light system ........... 166
DefoggerRear window.......................................... 214
Side mirror .............................................. 214
Dimension ............................................... 508
Dinghy towing ............................. 200, 201
Display
Satellite switch mode ....................... 329
Trip information ..................................... 161
Warning message............................. 470
Do-it-yourself maintenance ............ 380
Door courtesy lights Door courtesy lights...........................315
Wattage.................................................. 524
Door pockets..........................................324
Doors Door lock................................ 28, 40, 43
Door windows ....................................... 75
Side mirrors ..............................................72
Driver's seat belt reminder light ..... 463
Driving Correct posture ...................................... 91
Procedures ............................................. 124
Driving position memory ......................53 Electric power steering....................... 185
Electronic key
If the electronic key does not operate properly............................ 493
Emergency, in case of If the engine will not start ............... 489
If the shift lever cannot be shifted from P..................................... 491
If the vehicle has a discharged battery ................................................. 498
If the warning buzzer sounds........ 461
If the warning light turns on............ 461
If a warning message is displayed ............................................ 470
If you have a flat tire .......................... 481
If you lose your keys .........................492
If you think something is wrong ...................................................457
If the electronic key does not operate properly............................ 493
If your vehicle becomes stuck .... 504
If your vehicle has to be stopped in an emergency ............................506
If your vehicle needs to be
towed ..................................................... 451
If your vehicle overheats..................501
Emergency flashers Switch...................................................... 450
Engine Compartment ..................................... 386
Engine switch ........................................ 134
Hood ....................................................... 383
How to start the engine ................... 134
Identification number ...................... 509
If the engine will not start ............... 489
Ignition switch ....................................... 134
Overheating ..........................................501
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