emergency towing LEXUS NX300H 2019 Owners Manual

14Pictorial index
LEXUS NX300h Owners Manu-
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■ Instrument panel
Power switch ............................................................................................................ P.168
Starting the hybrid system/changing the mo des........................................ P.168, 170
Emergency stop of the hybrid system ......................................................................P.360
When the hybrid system will not start ...................................................................... P.387
Warning messages .......................................................................................................... P.376
Shift lever................................................................................................................... P .173
Changing the shift position .............................................................................................P.173
Precautions against towing........................................................................................... P.362
When the shift lever does not move ...........................................................................P.174
Meters ......................................................................................................................... .P.79
Reading the meters/adjusting the instrume nt panel light...........................P.79, 83
Warning lights/indicator lights ...................................................................................... P.74
When the warning lights come on ............................................................................. P.367
Multi-information display ...................................................................................... P.84
Display ........................................................................................................................ .............. P.84
Energy monitor ..................................................................................................................... P.93A
B
C
D

301-1. For safe use
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1To release the hooked buckle, push
the buckle release button .
2 Insert the mechanical key
(P.100) or plate B into the notch
of buckle and remove the belt.
Retract the belt slowly when releasing and
stowing the seat belt.
Mechanical key
Plate B
Buckle
3 Stow in the cover in the order of
plate B and then plate A.
In order to securely fix it, firmly insert it to the back.
Plate A
Plate B
4 Stow the seat belt buckle in the
pockets.
■Emergency locking retractor (ELR)
The retractor will lock the belt during a sud-
den stop or on impact. It may also lock if you
lean forward too quickly. A slow, easy
motion will allow the belt to extend so that
you can move around fully.
■Automatic locking retractor (ALR)
When a passenger’s shoulder belt is com-
pletely extended and then retracted even
slightly, the belt is lock ed in that position and
Releasing and stowing the seat
belt (for the rear center seat)
A
A
B
C
A
B

2184-5. Using the driving support systems
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WARNING
●Assisting the driver to measure follow-
ing distance
The dynamic radar cruise control with
full-speed range is only intended to
help the driver in determining the fol-
lowing distance between the driver’s
own vehicle and a designated vehicle
traveling ahead. It is not a mechanism
that allows careless or inattentive driv-
ing, and it is not a system that can assist
the driver in low-visibility conditions. It
is still necessary for driver to pay close
attention to the vehicle’s surroundings.
●Assisting the driver to judge proper
following distance
The dynamic radar cruise control with
full-speed range determines whether
the following distance between the
driver’s own vehicle and a designated
vehicle traveling ahead is within a set
range. It is not capable of making any
other type of judgement. Therefore, it
is absolutely necessary for the driver to
remain vigilant and to determine
whether or not there is a possibility of
danger in any given situation.
●Assisting the driver to operate the
vehicle
The dynamic radar cruise control with
full-speed range has limited capability
to prevent or avoid a collision with a
vehicle traveling ahead. Therefore, if
there is ever any danger, the driver
must take immediate and direct con-
trol of the vehicle and act appropri-
ately in order to ensure the safety of all
involved.
■To avoid inadvertent dynamic radar
cruise control with full-speed range
activation
Switch the dynamic radar cruise control
with full-speed rang e off using the “ON/
OFF” button when not in use.
■Situations unsuitable for dynamic
radar cruise control with full-speed
range
Do not use dynamic radar cruise control
with full-speed range in any of the follow-
ing situations.
Doing so may result in inappropriate
speed control and could cause an acci-
dent resulting in death or serious injury.
●Roads where there are pedestrians,
cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as those cov-
ered with rain, ice or snow
●On steep downhills, or where there
are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set
speed when driving down a steep hill.
●At entrances to freeways and highways
●When weather conditions are bad
enough that they may prevent the sen-
sors from detectin g correctly (fog,
snow, sandstorm, heavy rain, etc.)
●When there is rain, snow, etc. on the
front surface of th e radar sensor or
camera sensor
●In traffic conditions that require fre-
quent repeated acceleration and
deceleration
●When your vehicle is towing a trailer
or during emergency towing
●When an approach warning buzzer is
heard often

2394-5. Using the driving support systems
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4
Driving
When the hybrid system output restric-
tion control or brake control operates,
the buzzer sounds and a message is
displayed on the multi-information dis-
play, head-up display and navigation/
multimedia system screen to alert the
driver.
Depending on the situation, output restric-
tion control operates to either limit accel-
eration or restrict output as much as
possible.
■Hybrid system output restriction
control is operating (acceleration
limitation control)
■Hybrid system output restriction
control is operating (control to
restrict output as much as possible)
■Brake control is operating
NOTICE
●A towing hook is installed
●When using an automatic car wash
Display and buzzer for hybrid
system output restriction con-
trol and brake control
Situation
Acceleration at a certain speed or higher is not possible.
Multi-informa-tion display/
Head-up dis- play
“Object Detected Accel-eration Reduced”
Navigation/
multimedia sys- tem screen

PKSB OFF IndicatorNot illuminated
Buzzer
Situation
A stronger than normal
brake operation is neces- sary
Multi-informa-tion display/
Head-up dis- play
“BRAKE!”
Navigation/
multimedia sys- tem screen
PKSB OFF IndicatorNot illuminated
BuzzerShort beep
SituationEmergency braking is necessary
Multi-informa-tion display/
Head-up dis- play
“BRAKE!”
Navigation/
multimedia sys- tem screen
PKSB OFF IndicatorNot illuminated
BuzzerShort beep

3075-5. Using the other interior features
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5
Interior features
When the power switch is turned to
ON mode, the red indicator light
comes on for 2 seconds then turns off.
Afterward, the gree n indicator light
comes on, indicating that the service is
active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) and follow the prompts for
Safety Connect to initiate this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty- based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
Safety Connect LED light Indi-
cators
Safety Connect services

3627-2. Steps to take in an emergency
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7-2.Steps to take in an emergency
If your vehicle needs to be
towed
If towing is necessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
If towing your vehicle with a wheel-
lift type truck, use a towing dolly.
(  P.362, 363)
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related
parts may be damaged, the vehicle may
fly off the truck, or electricity generated
by the operation of the motor may cause
a fire to occur depending on the nature
of the damage or malfunction.
■While towing
●When towing using a cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.

3637-2. Steps to take in an emergency
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When trouble arises
The following may indicate a problem
with your hybrid tr ansmission. Contact
your Lexus dealer or commercial tow-
ing service before towing. ( P.362)
 The hybrid warning message shows
on the multi-information display and
the vehicle does not move.
 The vehicle makes an abnormal
sound.
Do not tow with a sling-type truck to
prevent body damage.
From the front
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
If your vehicle is transported by a flat-
bed truck, it should be tied down at the
locations shown in the illustration.
NOTICE
■Recreational towing (behind motor
home, etc.)
Never dinghy tow your vehicle to pre-
vent causing serious damage to the
Hybrid AWD system and transmission.
(  P.167)
Situations when it is necessary to
contact dealers before towing
Towing with a sling-type truck
Towing with a wheel-lift type
truck
Using a flatbed truck

3647-2. Steps to take in an emergency
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If you use chains or cables to tie down
your vehicle, the angles shaded in
black must be 45°.
Do not overly tighten the tie downs or
the vehicle may be damaged.
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for a short dis-
tance at under 18 mph (30 km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drivetrain, ax les, steering and
brakes must be in good condition.
To have your vehicle towed by another vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet by following the specified
procedure.
1
Take out the towing eyelet.
(P.380)
2 Remove the eyelet cover using a
flathead screwdriver.To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
3Insert the towing eyelet into the
hole and tighten partially by hand.
Emergency towing procedure
To have your vehicle towed

3657-2. Steps to take in an emergency
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When trouble arises
4 Tighten down the towing eyelet
securely using a wheel nut wrench.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the hybrid system.
If the hybrid system does not start, turn the
power switch to ON mode.
7Shift the shift lever to N and release
the parking brake.
When the shift lever cannot be shifted:
P.174
■While towing
If the hybrid system is off, the power assist
for the brakes and steering will not function,
marking steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed in luggage
compartment. ( P.380)
 Fluid leaks under the vehicle
(Water dripping from the air condi-
tioning after use is normal.)
 Flat-looking tires or uneven tire
wear
 Engine coolant temperature gauge
needle continually points higher
than normal
 Changes in exhaust sound
 Excessive tire squeal when corner-
ing
 Strange noises related to the sus-
pension system
 Pinging or other noises related to
the hybrid system
 Engine misfire or misses, stumbling
or running roughly
 Appreciable loss of power
 Vehicle pulls heavily to one side
when braking
If you think something is
wrong
If you notice any of the following
symptoms, your vehicle probably
needs adjustment or repair. Con-
tact your Lexus dealer as soon as
possible.
Visible symptoms
Audible symptoms
Operational symptoms

3807-2. Steps to take in an emergency
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Jack handle
Wheel nut wrench
Towing eyelet
Spare tire
Jack
Screwdriver
Location of the spare tire, jack and tools
A
B
C
D
E
F
WARNING
■Using the tire jack
Observe the following precautions.
Improper use of the tire jack may cause
the vehicle to suddenly fall off the jack,
leading to death or serious injury.
●Do not use the tire jack for any pur-
pose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with
this vehicle for replacing a flat tire.
Do not use it on other vehicles, and do
not use other tire jacks for replacing
tires on this vehicle.
●Put the jack properly in its jack point.
●Do not put any part of your body under
the vehicle while it is supported by the
jack.
●Do not start the hybrid system or drive
the vehicle while the vehicle is sup-
ported by the jack.
●Do not raise the vehicle while some-
one is inside.
●When raising the vehicle, do not put an
object on or under the jack.
●Do not raise the vehicle to a height
greater than that required to replace
the tire.