LEXUS NX300h 2021 Owners Manual

4117-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
7
When trouble arises
1Remove the cover inside the lug-
gage compartment by inserting a
screwdriver.
When removing the cover, to pre-
vent damage, cover the tip of the
screwdriver with a rag.
2 After removing the cover, pull the
lever to unlock the fuel filler door
and it will be ready to open as usual.
If you lose your keys
New genuine mechanical keys can
be made by your Lexus dealer using
another mechanical key and the
key number stamped on your key
number plate. Keep the plate in a
safe place such as your wallet, not in
the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, the risk
of vehicle theft increases significantly.
Visit your Lexus deal er immediately with
all remaining electronic keys and the
card key that were provided with your
vehicle.
If the fuel filler door cannot
be opened
If the fuel filler door opener switch
cannot be operated, the following
procedure can be used to open the
fuel filler door.
Opening the fuel filler door

4127-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
■Things to check before taking measures
●Make sure that the smart access system
with push-button start has not been deac-
tivated in the customization setting. If it is
off, turn the function on.
●Check if battery-saving mode is set. If it is
set, cancel the function. ( P.127)
Use the mechanical key ( P.108) to
perform the following operations.
■Unlocking the door
1 Insert the mechanical key while
pulling on the driver’s door handle.
2 Turn the key in order to perform the
following operations.
Unlocking the door
Opens the windows and moon
roof
* (turn and hold)
Closes the windows and moon
roof
* (turn and hold)
*: This setting must be customized at your Lexus dealer
3 Remove the key, return the handle,
and then pull the handle again.
If the electronic key does not
operate properly
If communication between the
electronic key and vehicle is inter-
rupted ( P.128) or the electronic
key cannot be used because the
battery is depleted, the smart
access system with push-button
start and wireless remote control
cannot be used. In such cases, the
doors can be opened and the hybrid
system can be started by following
the procedure below.
NOTICE
■In case of a smart access system with
push-button start malfunction or
other key related problems
Take your vehicle with all the electronic
keys provided with your vehicle, includ-
ing the card key, to your Lexus dealer.
Locking and unlocking the doors
A
B
C

4137-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
7
When trouble arises
■Locking the door
1 Move the inside lock button to the
lock position.
2 Close the door.
1 Ensure that the shift lever is in P and
depress the brake pedal.
2 Touch the Lexus emblem side of the
electronic key to the power switch.
When the electronic key is detected, a
buzzer sounds and the power switch will
turn to ON mode.
When the smart access system with push-
button start is deactivated in customization
setting, the power switch will turn to ACCESSORY mode.
3
Firmly depress the brake pedal and
check that message shown on the
multi-information display.
4 Press the power switch.
In the event that the hybrid system still can-
not be operated, contact your Lexus
dealer.
■Stopping the hybrid system
Set the parking brake, shift the shift lever to
P and press the power switch as you nor-
mally do when stopping the hybrid system.
■Electronic key battery
As the above procedure is a temporary
measure, it is recommended that the elec-
tronic key battery be replaced immediately
when the battery is depleted.
■Alarm
Using the mechanical ke y to lock the doors
will not set the alarm system. If a door is
unlocked using the me chanical key when
the alarm system is set, the alarm may be
triggered.
WARNING
■When using the mechanical key and
operating the power windows or
moon roof
Operate the power window or moon
roof after checking to make sure that
there is no possibilit y of any passenger
having any of their body parts caught in
the window or moon roof.
Also, do not allow ch ildren to operate the
mechanical key. It is possible for children
and other passengers to get caught in
the power window or moon roof.
Starting the hybrid system

4147-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
■Changing power switch modes
Release the brake pedal and press the
power switch in step 3 above.
The hybrid system does not start and modes
will be changed each time the switch is
pressed. ( P.177)
If you have a set of jumper (or booster)
cables and a second vehicle with a 12-
volt battery, you can jump start your
vehicle by following the steps below.
1 Confirm that the electronic key is
being carried.
When connecting the jumper (or booster)
cables, depending on the situation, the
alarm may activate and the doors may lock.
( P.78)
If the 12-volt battery is dis-
charged
The following procedures may be
used to start the hybrid system if the
vehicle’s 12-volt battery is dis-
charged.
You can also call your Lexus dealer
or a qualified repair shop.
Restarting the hybrid system

4157-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
7
When trouble arises
2Open the hood ( P.346) and fuse
box cover. 3
Open the exclusive jump starting
terminal cover.
4 Remove the engine cover.
5 Connect a positive jumper cable clamp to on your vehicle and connect the
clamp on the other end of the positive cab le to on the second vehicle. Then,
connect a negative cable clamp to on the second vehicle and connect the
clamp at the other end of the negative cable to .
Exclusive jump starting terminal (your vehicle)
A
B
C
D
A

4167-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Solid, stationary, unpainted metallic point away from the exclusive jump starting
terminal and any mo ving parts as shown in the illustration
6 Start the engine of the second vehi-
cle. Increase the engine speed
slightly and maintain at that level for
approximately 5 minutes to
recharge the 12-volt battery of your
vehicle.
7 Open and close any of the doors of
your vehicle with the power switch
off.
8 Maintain the engine speed of the
second vehicle and start the hybrid
system of your vehicle by turning
the power switch to ON mode.
9 Make sure the “READY” indicator
comes on. If the indicator light does
not come on, contact your Lexus
dealer.
10 Once the hybrid system has
started, remove the jumper cables
in the exact reverse order from
which they were connected.
11 Close the exclusive jump starting
terminal cover, and reinstall the fuse
box cover to its original position.
Once the hybrid system starts, have
the vehicle inspected at your Lexus
dealer as soon as possible.
■Starting the hybrid system when the 12-
volt battery is discharged
The hybrid system cannot be started by
push-starting.
■To prevent 12-volt battery discharge
●Turn off the headlights and the audio sys-
tem while the hybrid system is off.
●Turn off any unnecessary electrical com-
ponents when the vehicle is running at a
low speed for an extended period, such
as in heavy traffic.
■Charging the 12-volt battery
The electricity stored in the 12-volt battery
will discharge gradually even when the
vehicle is not in use, due to natural dis-
charge and the draining effects of certain
electrical appliances. If the vehicle is left for
a long time, the 12-volt battery may dis-
charge, and the hybrid system may be
unable to start. (The 12-volt battery
recharges automatically while the hybrid
system is operating.)
■When the 12-volt batte ry is removed or
discharged
●In some cases, it may not be possible to
unlock the doors using the smart access
system with push-button start when the
12-volt battery is discharged. Use the
wireless remote control or the mechani-
cal key to lock or unlock the doors.
●The hybrid system may not start on the
first attempt after the 12-volt battery has
recharged but will start normally after the
second attempt. This is not a malfunction.
●The power switch mode is memorized by
the vehicle. When the 12-volt battery is
reconnected, the system will return to the
mode it was in before the 12-volt battery
was discharged. Before disconnecting
the 12-volt battery, turn the power switch
off.
If you are unsure what mode the power
switch was in before the 12-volt battery
discharged, be especially careful when
reconnecting the 12-volt battery.
●Some systems may requ ire initialization.
B
C
D

4177-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
7
When trouble arises
■When replacing the 12-volt battery
●Use a 12-volt battery that the case size is
same as the previous one (LN2), 20 hour
rate capacity (20HR) is equivalent
(60Ah) or greater, and performance rat-
ing (CCA) is equivalent (460A) or
greater.
• If the sizes differ, the 12-volt battery can-
not be properly secured.
• If the 20 hour rate capacity is low, even if the time period where the vehicle is not
used is a short time, the 12-volt battery
may discharge and hybrid system may
not be able to start.
●After exchanging, firmly attach the fol-
lowing items to the exhaust hole of the 12-
volt battery.
• Use the exhaust hose that was attached to the 12-volt battery before
exchanging and confirm that it is firmly
connected to the hole section of the vehi-
cle.
• Use the exhaust hole plug included
with the 12-volt battery exchanged or the
one installed on the battery prior to the
exchange. (Depending on the 12-volt
battery to be exchanged, the exhaust
hole may be plugged.)
For details, consult your Lexus dealer.
C
A
B
WARNING
■Avoiding 12-volt battery fires or
explosions
Observe the following precautions to
prevent accidentally igniting the flamma-
ble gas that may be emitted from the 12-
volt battery:
●Make sure each jumper cable is con-
nected to the correct terminal and that
it is not unintentionally in contact with
any other than the intended terminal.
●Do not allow the other end of the
jumper cable connected to the “+” ter-
minal to come into contact with any
other parts or meta l surfaces in the
area, such as brackets or unpainted
metal.
●Do not allow the + and - clamps of the
jumper cables to come into contact
with each other.
●Do not smoke, use matches, cigarette
lighters or allow open flame near the
12-volt battery.
■12-volt Battery precautions
The 12-volt battery contains poisonous
and corrosive acidic electrolyte, while
related parts contain lead and lead com-
pounds. Observe the following precau-
tions when handling the 12-volt battery:
●When working with the 12-volt battery,
always wear safety glasses and take
care not to allow any battery fluids
(acid) to come into contact with skin,
clothing or the vehicle body.
●Do not lean over the 12-volt battery.
●In the event that battery fluid comes
into contact with the skin or eyes,
immediately wash the affected area
with water and seek medical attention.
Place a wet sponge or cloth over the
affected area until medical attention
can be received.
●Always wash your ha nds after handling
the 12-volt battery support, terminals,
and other battery-related parts.

4187-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
■“Engine Coolant Temp High” is
shown on the multi-information dis-
play
1 Stop the vehicle in a safe place and
turn off the air conditioning system,
and then stop the hybrid system.
2 If you see steam:
Carefully lift the hood after the
steam subsides.
If you do not see steam:
Carefully lift the hood.
3 After the hybrid system has cooled
down sufficiently, inspect the hoses
WARNING
●Do not allow children near the 12-volt
battery.
■After recharging the 12-volt battery
Have the 12-volt battery inspected at
your Lexus dealer as soon as possible.
If the 12-volt battery is deteriorating, con-
tinued use may cause the 12-volt battery
to emit a malodorous gas, which may be
detrimental to the health of passengers.
■When exchanging the 12-volt battery
After exchanging, securely attach the
exhaust hose and exhaust hole plug to
the exhaust hole of the exchanged 12-
volt battery. If not properly installed,
gases (hydrogen) may leak into the vehi-
cle interior, and there is the possible dan-
ger of the gas igniting and exploding.
NOTICE
■When handling jumper cables
When connecting the jumper cables,
ensure that they do not become entan-
gled in the cooling fans or belt.
■To prevent damaging the vehicle
The exclusive jump starting terminal is to
be used when charging the 12-volt bat-
tery from another ve hicle in an emer-
gency. It cannot be used to jump start
another vehicle.
If your vehicle overheats
The following may indicate that
your vehicle is overheating.
 The needle of the engine coolant
temperature gauge ( P.84)
enters the red zone, or a loss of
hybrid system power is experi-
enced. (For example, the vehicle
speed does not increase.)
 “Engine Coolant Temp High” or
“Hybrid System Overheated” is
shown on the multi-information
display.
 Steam comes out from under the
hood.
Correction procedures

4197-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
7
When trouble arises
and radiator core (radiator) for any
leaks.
Radiator
Cooling fans
If a large amount of coolant leaks, immedi-
ately contact your Lexus dealer.
4The coolant level is satisfactory if it
is between the “FULL” and “LOW”
lines on the reservoir.
Reservoir
“FULL” line
“LOW” line
5 Add coolant if necessary.
Water can be used in an emergency if coolant is unavailable.
6
Start the hybrid system and turn the
air conditioning system on to check
that the radiator cooling fans oper-
ate and to check for coolant leaks
from the radiator or hoses.
The fans operate when the air conditioning
system is turned on immediately after a
cold start. Confirm that the fans are oper-
ating by checking the fan sound and air
flow. If it is difficult to check these, turn the
air conditioning system on and off repeat-
edly.
(The fans may not oper ate in freezing tem-
peratures.)
7 If the fans are not operating:
Stop the hybrid system immediately
and contact your Lexus dealer.
If the fans are operating:
Have the vehicle inspected at the
nearest Lexus dealer.
8 Check if “Engine Coolant Temp
High” is shown on the multi-infor-
mation display.
If the message does not disappear:
Stop the hybrid system and contact
your Lexus dealer.
If the message is not displayed:
Have the vehicle inspected at the
nearest Lexus dealer.
A
B
A
B
C

4207-2. Steps to take in an emergency
LEXUS NX300h Owners Manual_USA_M78578_en
■If “Hybrid System Overheated” is
shown on the multi-information dis-
play
1 Stop the vehicle in a safe place.
2 Stop the hybrid system and care-
fully lift the hood.
3 After the hybrid system has cooled
down, inspect the hoses and radia-
tor core (radiator) for any leaks.
Radiator
Cooling fans
If a large amount of coolant leaks, immedi-
ately contact your Lexus dealer.
4The coolant level is satisfactory if it
is between the “FULL” and “LOW”
lines on the reservoir.
Reservoir
“FULL” line
“LOW” line 5
Add coolant if necessary.
Water can be used in an emergency if
coolant is unavailable.
6After stopping the hybrid system
and waiting for 5 minutes or more,
start the hybrid system again and
check if “Hybrid System Over-
heated” is shown on the multi-infor-
mation display.
If the message does not disappear:
Stop the hybrid system and contact your
Lexus dealer.
If the message is not displayed:
The hybrid system temperature has
dropped and the vehicle may be driven
normally.
However, if the message appears again fre-
quently, contact your Lexus dealer.
A
B
A
B
C
WARNING
■To prevent an accident or injury when
inspecting under the hood of your
vehicle
Observe the following precautions.
Failure to do so may result in serious
injury such as burns.
●If steam is seen coming from under the
hood, do not open the hood until the
steam has subsided. The engine com-
partment may be very hot.