emergency towing LEXUS RX350 2011 Owners Manual

60
lEmergency Assistance Button (SOS)
In the event of an emergency on the road, push the “SOS” button to reach the Safety
Connect response center. The answering agent will determine your vehicle’s location,
assess the emergency, and dispatch the necessary assistance required.
If you accidentally push the “SOS” button, tell the response-center agent that you are
not experiencing an emergency.
lEnhanced Roadside Assistance
Subscribers can push the “SOS” button to reach a Safety Connect response-center
agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc.
For a description of the Roadside Assistance services and their limitations, please see the
Safety Connect Terms and Conditions, which are available at Lexus.com.
nSubscription
After you have signed the Telematics Subscription Service Agreement and are enrolled,
you can begin receiving services.
A variety of subscription terms is available for purchase. Contact your Lexus dealer, call 1-
800-25-LEXUS (1-800-255-3987) or push the “SOS” button in your vehicle for further
subscription details.

263
2-5. Driving information
2

When driving
Connecting trailer lights
Without towing package: Please consult your dealer when installing
trailer lights, as incorrect installation may cause damage to the vehicle's
lights. Please take care to comply with your state's laws when installing
trailer lights.
With towing package: Use the 4 pin connector located under the rear
bumper.
nAuto current cut-off function (vehicles with towing package)
In case of over current, the auto cut-off function stops the power flowing to the
trailer lights to prevent damage to the vehicle's electrical system.
This function is activated when the rated current of any of the following trailer light
circuit components is exceeded:
lTail lights: maximum 7.8 A
lStop/turn signal light (right): maximum 4.5 A
lStop/turn signal light (left): maximum 4.5 A
nWhen the auto current cut function is activated
If a trailer light does not come on due to the activation of the auto current cut func-
tion, the light system will need to be reset.
Follow the reset procedure shown below.
lIf a tail light does not come on, turn off the headlight switch.
lIf the right-side stop/turn signal light does not come on, put the turn signal in the
off position or remove foot from the brake pedal.
lIf the left-side stop/turn signal light does not come on, put the turn signal in the
off position or remove foot from the brake pedal.
If the emergency flashers do not operate, press the emergency flasher switch to
turn them off.
After the light system is reset, operate the light switches again to see if the lights
operate normally.
If the lights do not operate normally, have the vehicle inspected by your Lexus
dealer.

440
3-7. Other interior features
nStolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local authorities
to assist them in locating and recovering the vehicle. After filing a
police report, call the Safety Connect response center at 1-800-25-
LEXUS (1-800-255-3987) and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehi-
cle, Safety-Connect-equipped vehicle location data may, under cer-
tain circumstances, be shared with third parties to locate your vehicle.
Further information is available at Lexus.com.
nEmergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent will
determine your vehicle’s location, assess the emergency, and dispatch
the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent
that you are not experiencing an emergency.
nRoadside Assistance
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs, such
as: towing, flat tire, fuel delivery, etc. For a description of the Roadside
Assistance services and their limitations, please see the Safety Con-
nect Terms and Conditions, which are available at Lexus.com.

526
5-1. Essential information
Emergency towing
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using a cable or
chain secured to the emergency
towing eyelet(s). This should only
be attempted on hard, surfaced
roads for short distances at low
speeds.
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
Installing towing eyelets
Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by hand.
STEP1
STEP2

5

When trouble arises
529
5-1. Essential information
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie downs
or the vehicle may be damaged.
nBefore emergency towing
Release the parking brake.
Shift the shift lever to N.
Turn the “ENGINE START STOP” switch to ACCESSORY (engine off )
or IGNITION ON (engine running) mode.
nLocation of the emergency towing eyelet
→P. 5 6 5
CAUTION
nCaution while towing
lUse extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive stress on
the emergency towing eyelets and the cables or chains. Always be cautious of the
surroundings and other vehicles while towing.
lIf the engine is not running, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
nInstalling towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing. This may
lead to accidents that cause serious injury or even death.
STEP1
STEP2
STEP3

5

When trouble arises
565
5-2. Steps to take in an emergency
nLocation of the spare tire, jack and tools
Vehicles with a compact spare tire
Vehicles with a full-size spare tire
Towing eyelet
Tool bag
Jack handle
Wr e n c h
JackSpare tire
Towing eyelet
To o l b a g
Jack handleWre n c h
JackSpare tire

590
5-2. Steps to take in an emergency
If the vehicle becomes stuck
CAUTION
nWhen attempting to free a stuck vehicle
If you choose to push the vehicle back and forth to free it, make sure the surround-
ing area is clear to avoid striking other vehicles, objects or people. The vehicle may
also lunge forward or lunge back suddenly as it becomes free. Use extreme cau-
tion.
nWhen shifting the shift lever
Be careful not to shift the shift lever with the accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle that may cause an
accident and resulting in death or serious injury.
NOTICE
nTo avoid damage to the transmission and other components
lAvoid spinning the wheels.
lIf the vehicle remains stuck even after these procedures are performed, the vehi-
cle may require towing to be freed.
Carry out the following procedures if the tires spin or the vehicle becomes
stuck in mud, dirt, or snow:
Stop the engine. Set the parking brake and shift the shift lever
to P.
Remove the mud, snow, or sand from around the stuck tire.
Place wood, stones or some other material under the tires to
help provide traction.
Restart the engine.
AWD models: Active all-wheel drive lock mode (→P. 237)
Shift the shift lever to the D or R position and carefully apply
the accelerator to free the vehicle.
Turn off the TRAC and VSC systems if these functions are hamper-
ing your attempts to free the vehicle. (→ P. 2 3 3 )
STEP1
STEP2
STEP3
STEP4
STEP5
STEP6

662
Alphabetical index
Tachometer .............................................. 166
Tail lights
Replacing light bulbs..........................512
Switch ....................................................... 184
Wattage................................................. 605
Theft deterrent system
Alarm ........................................................ 103
Engine immobilizer system ............. 101
Tire inflation pressure ......................... 487
Tire information
Glossary.................................................. 615
Size ............................................................. 612
Tire identification number ................ 611
Uniform tire quality grading ...........613
Tires
Chains ..................................................... 254
Checking ............................................... 478
If you have a flat tire ..........................564
Inflation pressure................................ 487
Inflation pressure sensor................ 479
Information........................................... 609
Replacing ...............................................564
Rotating tires ........................................ 478
Size ...........................................................602
Snow tires .............................................. 254
Spare tire................................................565
Tire pressure warning
system ...................................... 479, 537
Tools ...........................................................564
Total load capacity ...............................253
Towing
Emergency towing ........................... 526
Trailer towing ...................................... 258
TRAC ..........................................................231
Traction control.......................................231
Trip information display ....................... 173
Trip meter ..................................................166
Turn signal lights
Replacing light bulbs ...........................511
Switch ........................................................ 163
Wattage ................................................. 605
USB port .................................................. 325
T
U

In the United States, U.S.
Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact your
nearest Lexus dealership for towing
assistance. You do not have to pay for
towing to the nearest Lexus dealer-
ship if your vehicle is inoperable due
to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your vehi-
cle may not be repaired free of
charge because the local Lexus dis-
tributor may have no obligation to
provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or envi-
ronmental requirements.
If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer-
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of
the repairs that are covered by war-
ranty. To receive reimbursement,
present to an authorized Lexus deal-
ership your paid repair invoices and
any parts that were removed from the
vehicle. You will be reimbursed for
EMERGENCY REPAIRS
BY GEOGRAPHIC
REGION
Your Responsibilities37
OBTAINING WARRANTY SERVICE

W
ARRANTY
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author-
ized Lexus dealership, log on
to www.lexus.comor contact
Lexus Customer Satisfaction
at (800) 255-3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per-
formed by a qualified technician
following procedures in Lexus
service and repair publications.
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