service LEXUS RX350 2012 User Guide

Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National c enter for d ispute
s ettlement (N cds )
P. o . Box 457
Mt. c lemens, MI 48046
(866) 272-4872
Important: You must use NCDS prior
to exercising rights or seeking remedies
available to you through a court
action pursuant to the Magnuson-
Moss Warranty Act. In addition, you
must use NCDS if you are required to
do so prior to exercising certain rights
or seeking certain remedies available
under the Lemon Laws of your state.
See the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created by
the Act, you need not use NCDS. NCDS Arbitration What is the Dispute Settlement
Program?
This program consists of local profes -
sionals who are trained and experi -
enced in arbitration. The arbitrator(s)
appointed by NCDS will arbitrate
your case by reviewing the facts you
present; having the vehicle inspected,
if necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve your
concerns. The decision maker is an
impartial third party. The decision of
the arbitrator(s) is binding on Lexus
but not on you.
Introduction10 If You Need Ass I st AN ce
WARRANTY

What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli c able provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your state
cover vehicles used for commercial
purposes; or 2) claims that an air bag
failed to deploy or deployed when
it should not have; or 3) disputes
regarding fires and/or accidents
and/or theft. Since there are other
additional exclusions, please contact
NCDS for further information on
eligibility guidelines. You must file a
request for arbitration with NCDS
within six months of the expiration
of the eligibility period, provided
the concern or alleged defect was
brought to the attention of Lexus
or one of its dealers during the
eligibility period. How long is the arbitration
process?
The entire process — from the time
NCDS receives your request for arbi -
tration to the arbitrator’s decision —
is designed to take no more than 40
days. A decision may be delayed if:
• Y ou fail to provide certain
information required by NCDS.
• Y ou fail to make your vehicle
available for inspection by
NCDS in a timely manner (if
an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at (866) 272-4872. When
you call, please have ready your
vehicle identification number (VIN),
the names of your selling and
servicing dealerships, and the
current mileage on your Lexus.
IntroductionIf You Need Ass I st AN ce
WARRANTY
11

You have purchased one of the
finest vehicles built in the world today,
and it is backed by one of the finest
warranties in the industry. This excel -
lent warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment to
every Lexus customer. We’re dedicated
to ensuring that you enjoy exceptional
quality, dependability and peace of
mind throughout your ownership
experience.
To further demonstrate our commit -
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment, we
mail details to all applicable owners
on record. That’s why it is important
to send in the card at the back of this
booklet if you change your address
or if you have purchased your Lexus
from a previous owner.
You’ve made a wise decision to pur -
chase a Lexus. Your vehicle delivers
world-class luxury and performance, along with an unparalleled commit -
ment from Lexus to ensuring your
satisfaction. You can be confident — as
we are — that you’ll enjoy owning your
Lexus as much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the emis -
sion control warranties, is subject to
change without notice.
Introduction14 t he Lexus c o MMI t M e N t
WARRANTY This section of the Warranty and
Services Guide describes the
terms of Lexus warranty cover -
age as well as general owner
responsibilities. The section
be g inning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.

Who Is the Warrantor The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.
Which Vehicles Are Covered These warranties apply to 2014
model-year Lexus RX 350 models
registered and normally operated in
the United States, U.S. territories and
Canada. Warranty coverage is auto -
matically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty
Conditions This booklet contains warranty
terms and conditions that may vary
depending on the part covered. A
warranty for specific parts or systems,
such as the Powertrain Warranty or
Emission Performance Warranty, is
governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions. When Warranty Begins The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge Repairs and adjustments covered
by these warranties are made at no
charge for parts and labor.
Parts Replacement Any needed parts replacement will
be made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the servicing Lexus dealer -
ship and/or Lexus. Parts scheduled
to be replaced as required mainte -
nance are warranted until their first
replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail16 g e N er AL W A rr AN t Y Prov I s I o N s
WARRANTY

Corrosion Perforation
Warranty This warranty covers repair or
replacement of any original body
panel that develops perforation
from corrosion (rust-through),
subject to the exceptions indicated
under “What Is Not Covered” on
pages 19–20.
Coverage is for 72 months, regard -
less of mileage.
For information on how to protect
your vehicle from corrosion, see the
section entitled “Service Procedures
and Specifications — Body” in the
Owner’s Manual .
Towing When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered. This warranty does not cover damage
or failures resulting directly or indirectly
from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• M isuse — for example, racing
or overloading
• Improper repairs
• A lteration or tampering, includ -
ing installation of non-Genuine
Lexus Accessories
• L ack of or improper mainte -
nance, including use of fluids
other than those specified in
the Owner’s Manual
• I nstallation of non-Genuine
Lexus Parts
• A irborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contaminationWHAT IS NOT COVERED
Your Warranties in Detail 19Ne W v eh I c L e L IMI ted W A rr AN t Y
WARRANTY

This warranty also does not cover
the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac t urer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement
of worn wiper blades, brake pads/
linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined. Vehicles with Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in
lieu of repairs because the cost of
repairs exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost of
transportation, telephone calls and
lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.
Your Warranties in Detail20 Ne W v eh I c L e L IMI ted W A rr AN t Y
WARRANTY*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.

Emission Defect Warranty Lexus warrants that your vehicle:
• W as designed, built and
equipped to conform at the
time of sale with applicable
federal emissions standards.
• I s free from defects in materials
and workmanship that may
cause the vehicle to fail to meet
these standards.
Federal regulations require that this
warranty be in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. However, under the terms of the
Basic Warranty, Lexus provides
coverage of four years or 50,000
miles, which e ver occurs first. Specific
components may have longer cover -
age under the terms of the Powertrain
Warranty. Additionally, components
marked “8/80” in the parts list on
pages 23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first. Emission Performance
Warranty Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to
encourage proper vehicle mainte -
nance. If an EPA-approved I/M
program is in force in your area,
you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Lexus will make all
nec e ssary repairs if both of the
following occur:
• Y our vehicle fails to meet
applicable emissions standards
as determined by an EPA-
approved emissions test.
• T his failure results or will result
in some penalty to you — such
as a fine or denial of the right to
use your vehicle — under local,
state or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. Additionally, components
marked “8/80” in the parts list on
pages 23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.W HAT IS C OVERED
AND H OW L ONG
Your Warranties in Detail22 f eder AL eMI ss I o N c o N tro L W A rr AN t Y
WARRANTY

You are responsible for performance
of the required maintenance indi -
cated in the Owner’s Manual and this
guide. Lexus will not deny a warranty
claim solely because you do not have
records to show that you maintained
your vehicle. However, any failure or
noncompliance caused by lack
of maintenance is not covered by
this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because you
used a service provider other than
a Lexus dealership for maintenance
and repairs. However, any failure or
noncompliance caused by improper
maintenance or repairs is not covered
by this warranty. To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may
elect to use non- g enuine Lexus
Parts for maintenance and repairs.
h owever, use of replacement parts
that are not equivalent in quality to
g enuine Lexus Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts.R EPLACEMENT P ARTSM AINTENANCE
Your Warranties in Detail 25f eder AL eMI ss I o N c o N tro L W A rr AN t Y
WARRANTY

If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance
Warranty. To do so, take your vehicle
to an authorized Lexus dealership and
present a copy of the emissions test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter
period is required by law). If your claim
is denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only
exceptions allowed are when you
request or agree to a delay, or when a
delay is caused by factors beyond the
control of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.” If you have questions or concerns
about your vehicle’s federal emission
warranty coverage, please follow the
steps described on pages 9–10. In
the case of the Emission Performance
Warranty, you may also request infor -
mation from or report complaints to:
U .S. Environmental Protection
Agency
Vehicle Programs & Compliance
Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C
20460I F Y OUR V EHICLE F AILS
AN E MISSIONS T EST I F Y OU H AVE
Q UESTIONS
Your Warranties in Detail26 f eder AL eMI ss I o N c o N tro L W A rr AN t Y
WARRANTY Vehicles equipped with a
California Certified Emission
Control System that are
registered and operated in
California or any state that
adopts California emission
warranty provisions are also
covered by the California
Emission Control Warranty
(see page 28). Connecticut,
Delaware, Maine, Maryland,
Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
are the other states to which
the California Emission Control
Warranty currently applies.

We (the dealership) want you to
know that at the time your new
Lexus vehicle is being delivered:
1) O n the basis of written notification
furnished by Lexus, we have knowl -
edge that the vehicle is covered by
an EPA Certificate of Conformity.
2) W e have visually inspected those
emission control devices or por -
tions thereof that are visible without
removing or adjusting any compo -
nents or systems, emissions-related
or otherwise. On the basis of this
inspection, there are no apparent
deficiencies in the installation of
emission control devices by Lexus.
(For purposes of this certificate,
“emission control devices” is limited
to devices installed on a vehicle for
the sole or primary purpose of con -
trolling emissions and which were
not in general use before 1968.)
3) W e have performed all emis -
sion control system preparations
required by Lexus prior to the sale
of the vehicle as set forth in Lexus’
current pre-delivery service manual.
4) E xcept as may be provided in
Paragraph 5, if this vehicle fails an
EPA-approved emissions test within
three months or 4,000 miles
(whichever comes first) of delivery
to the ultimate purchaser, and the
vehicle has been maintained and used in accordance with the written
instructions for proper maintenance
and use, Lexus will remedy the
nonconformity free of charge
under the terms of the Emission
Performance Warranty.
5) I f vehicle was used as a company
car or demonstrator, check box
and complete the following:
❏ T he vehicle with which this state -
ment is delivered was placed
into service as a company car
or demonstrator prior to deliv -
ery. The Emission Performance
Warranty period commenced
on the date the vehicle was first
placed into service, which was Month Day Y ear
Note: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty
referred to in Paragraph 4 and
furnished with the vehicle is solely
that of the manufacturer.
This statement is required by
section 207 of the Clean Air Act
(42 U.S.C. 7541) and the EPA
regulations issued thereunder.
Dealership nameD EALER C ERTIFICATE
Your Warranties in Detail 27f eder AL eMI ss I o N c o N tro L W A rr AN t Y
WARRANTY