service LEXUS RX350 2012 Owners Manual

20 1 4
RX 350Warranty and Service S Guide
Owner a menities | Warranty i nformation | Maintenance r equirements13- t c S -07194
Printed 7/ 1 3 00505–14WSG– r X 350
13-TCS-07194_Lexus WSG_MY14RX350_Cover_b_2_1F_twf.indd 1 7/31/13 4:45 PM

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and perfor -
mance. We are committed to
providing you with an ownership
experience that is second to none,
and we look forward to serving you
in the years ahead. Welcome to the
Lexus family!
Taking Delivery of Your
New Lexus As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Yo u r
vehicle includes a variety of electron -
ic features that can be personalized
to your preferences. For example,
doors can be programmed to remain
locked when you shift into “Park.” See
your dealer for details.
Pre-Delivery Service: Your dealer -
ship has performed a thorough
service to prepare your vehicle for
delivery. This includes initializing
certain electronic features, such as
the one-touch power windows. Scheduled Maintenance: Your vehicle
requires main t enance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is commit -
ted to helping you keep your Lexus
performing at its best. Your dealer
will provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran -
t ies in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assis -
tance is provided for 48 months from
your vehicle’s in-service date, regard -
less of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
We LC o M e to the Lexu S F AM i L y
1

tA b L e o F Content S
Ow N er Ame N i T ies
Complimentary s ervicesFirst Scheduled Maintenance Service ......................................... 4
S econd Scheduled Maintenance Service ..................................... 4
L oaner Vehicle .............................................................. 5
Travel Protection ............................................................. 5
Roadside Assistance ......................................................... 6
Other Benefits and Assistance Quality Control .............................................................. 7
V ehicle Service History ...................................................... 7
Vehicle Service Agreements ................................................. 7
Body Repairs ................................................................ 7
The Smart Key ............................................................... 8
wA rr ANTY iN f O rm AT i ON
i ntroduction If You Need Assistance ...................................................... 9
T he Lexus Commitment ..................................................... 14
Warranty Coverages at a Glance ........................................... 15
Your w arranties in Detail
General Warranty Provisions ................................................ 16
New Vehicle Limited Warranty .............................................. 18
Federal Emission Control Warranty .......................................... 22
2

California Emission Control Warranty ...................................... 28
Tire Limited Warranty ...................................................... 34
Your r esponsibilitiesOperation and Maintenance ............................................... 35
Obtaining Warranty Service ................................................ 37
mA i NT e NANC e iN f O rm AT i ON
i ntroduction The Importance of Scheduled Maintenance ................................. 39 .
M aintenance and Lexus Warranty Coverage ............................... 40
Lexus Dealership Service ................................................... 41
General Maintenance and Regular Use ...................................... 42
s cheduled m aintenance LogDetermining Your Maintenance Interval: Months vs. Mileage ................ 44
S pecial Operating Conditions .............................................. 44
Complimentary First Scheduled Maintenance Service ...................... 45
Complimentary Second Scheduled Maintenance Service ................... 46
Scheduled Maintenance Log ............................................... 48
Explanation of Maintenance Items .......................................... 68
Vehicle Identification ........................................................ 73
i ND e X ............................................................... 74
tA b L e o F Content S
3

Co MPL i M ent AR y Se R vi C e S
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary ser -
v ices. These services are described
on the following pages. Other valu -
able owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
f irst s cheduled m aintenance
s ervice: s ix m onths or
5,000 m iles This complimentary service is per -
formed at six months or 5,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer -
ship. Your complimentary service will
include these items:
• I nspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance reminder light
• Rotate tires
• V isually inspect brake pads,
calipers and rotors
• C heck installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle w hat are Lexus Personalized
s ettings?
Your vehicle includes a variety of
electronic features that can be pro -
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual .) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personal iz ed Settings requires
special equipment and may be
performed only by an authorized
Lexus dealership.
s econd s cheduled
m aintenance s ervice:
12 m onths or 10,000 m iles This complimentary service is per -
formed at 12 months or 10,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer -
ship. Your complimentary service
will include these items:
• R eplace engine oil with 0W-20
oil; replace oil filter
Complimentary Services4
Amenities

• R eset maintenance reminder light
• Rotate tires
• V isually inspect brake pads,
calipers and rotors
• C heck installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle
If you do the majority of your driving
under certain special operating con -
ditions, additional items are included
in this service. See the “12 Months or
10,000 Miles” chart on page 48.
Loaner Vehicle If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days. Travel Protection Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur:
• Y our vehicle becomes inoperable
or unsafe to drive when you are
more than 100 miles from home.
• Y our vehicle’s malfunction
is caused by a warranty-
covered condition.
• R epairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Complimentary ServicesCo MPL i M ent AR y Se R vi C e S
Amenities
5

Co MPL i M ent AR y Se R vi C e S
r oadside AssistanceLexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is admin-
istered through the American
Automobile Association.
s ervices Provided
• R oadside services such as bat -
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
• T owing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
• A ssistance in locating alternate
transportation and lodging.
• Visit the Apple and Google app
stores to download the compli -
mentary Lexus Roadside
Assistance app.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 2 5-LEXUS
(800/255-3987). 2) H ave as much of the following
information as possible:
• 1 7-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• O wner’s name and home address
• Vehicle license plate number
• L ocation of vehicle, including
the nearest major intersection
3) W ait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover -
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services6
Amenities

Quality Control You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used
to ensure the quality of your vehicle.
This process includes ex t ensive
inspections during and after production.
The final inspection takes place at the
selling dealership and includes a
road-test conducted by a trained
Lexus technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle s ervice HistoryWhen you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conve-
nience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle s ervice Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover the cost of specific repairs beyond
the factory warranty period. They also
cover services such as towing, substi -
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are
available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body r epairsIf you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high stan -
dards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not
covered by any Lexus warranty.
The best way to ensure that your vehicle
is repaired with Genuine Lexus Parts
is to take it to a Lexus dealership. Each
dealership works with selected collision
repair centers that meet Lexus’ strict
requirements for training, equipment,
Other Benefits and Assistanceo the R b ene F it S A n D A SS i S t A n C e
Amenities
7

o the R b ene F it S A n D A SS i S t A n C e
quality and customer satisfaction.
These repair centers use Genuine
Lexus Parts exclusively in the repair
of Lexus vehicles.
The s mart Key Your Lexus vehicle was made with
two “Smart Keys” and an aluminum
key-number plate. Each Smart Key
includes an electronic main key that
has an integrated mechanical backup
key. The electronic key controls the
remote-entry and theft-deterrent
systems, enables the push-button
start switch and controls the engine
immobilizer. The mechanical key can
be removed from the electronic key
and used to operate the driver’s door
lock, the glove box lock and the trunk
lock (if equipped).
r eplacing the Key
Your Lexus dealer can generate
replacement keys. Certain bonded/
registered locksmiths may also be
able to generate replacement keys.
When ordering a new key, bring all
keys for the vehicle to your dealer -
ship. If a Smart Key or the key-
number plate is not available, a Lexus
dealer or certain locksmiths can
obtain the key code from a restricted- access database. These businesses
can also access a service utility to
register the keys to the vehicle if all
registered keys have been lost.
If you lock your key in your vehicle
and do not have a spare, your dealer
can make a new mechanical key from
the code on the key-number plate.
Certain bonded/registered lock -
smiths may also be able to generate
a replacement mechanical key. If a
Lexus dealer is not available, please
refer to www.aloa.org to find a
bonded/registered locksmith who
performs high-security key service.
Keeping the Key s afe
Replacing a Smart Key may be costly.
We advise you to keep a spare Smart
Key and the key-number plate in a
safe place. If you record the key
number in more than one place, do
not record it in a way that can be easily
identified and associated with the
vehicle. For example, don’t leave the
number somewhere that can be
accessed by a valet. It is wise to keep
a copy of the key number outside of
the vehicle.
Other Benefits and Assistance8
Amenities

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step. Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Le xus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 1 7-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• C urrent vehicle mileage
• N ame of your selling and
servicing Lexus dealerships
• Y our day and evening
telephone numbers
Introduction 9If You Need Ass I st AN ce
WARRANTY