LEXUS RX350 2012 Owner's Guide

1) F or three years or 50,000 miles,
whichever occurs first:
• I f your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made
by Lexus to ensure that your
vehicle passes the test. This
is your Emission Control
System PERFORMANCE
WARRANTY.
• I f an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORT-
TERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of the
Basic Warranty, Lexus provides
coverage of four years or
50,000 miles, whichever occurs
first. Specific components may
have longer coverage under
the terms of the Powertrain
Warranty.
2) F or seven years or 70,000 miles,
whichever occurs first:
• I f an emissions-related part listed
on pages 30–31 is defective, the
part will be repaired or replaced
by Lexus. This is your LONG-
TERM Emission Control System
DEFECT WARRANTY. You are responsible for perfor -
mance of the required maintenance
indicated in the Owner’s Manual and
this guide. Lexus recommends that
you retain all receipts covering main -
tenance on your vehicle, but Lexus
cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance
of all scheduled maintenance.
You are responsible for presenting
your vehicle to a Lexus dealership
as soon as a problem exists. The
warranty repairs should be com-
pleted in a reasonable amount of
time, not to exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper mainte -
nance or unapproved modifications.
If you have any questions regarding
your warranty rights and responsibili -
ties, you should contact the Lexus
Customer Satisfaction Department at
(800) 2 55-3987 or the California
Air Resources Board, Mobile Source
Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte,
CA 91734-8001.O WNER ’ S W ARRANTY
R ESPONSIBILITIESM ANUFACTURER ’ S
W ARRANTY C OVERAGE
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WARRANTY

These warranty obligations do not
apply to failures or noncompliance
caused by:
• T he use of replacement parts
not certified in accordance with
aftermarket parts certification
regulations.
• T he use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New
Vehicle Limited Warranty also
apply to this warranty. The parts listed here are covered for
seven years or 70,000 miles from
the vehicle’s in-service date, which -
ever occurs first.
Air/Fuel Metering System
• E ngine control computer (engine
control module)
• F uel delivery pipe
• Throttle body
• T ransmission control computer
(transmission control module)
Air Induction System
• I ntake manifold and intake air
surge tank
Catalyst System
• E xhaust center pipe (including
catalytic converter)
• E xhaust manifold (including
manifold converter)W HAT IS N OT C OVERED P ARTS L IST : L ONG -
T ERM E MISSION D EFECT
W ARRANTY
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WARRANTY

Evaporative Control System
• Fuel tank
Ignition System
• C rank position sensor
• Knock sensor
Other Parts Used in
Systems Listed
• Transmission solenoid
• W ire transmission (including
temperature sensor) You are responsible for performance
of the required maintenance indi -
cated in the Owner’s Manual and this
guide. Lexus will not deny a warranty
claim solely because you do not
have records to show that you main -
tained your vehicle. However, any
failure or noncompliance caused by
lack of maintenance is not covered
by this warranty.
When maintenance and repairs are
paid for by you, these services may
be performed by you or by any auto -
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service
provider other than a Lexus dealer -
ship for maintenance and repairs.
However, any failure or noncompli -
ance caused by improper mainte -
nance or repairs is not covered by
this warranty.M AINTENANCE
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WARRANTY

To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control sys -
tems, Lexus recommends the use of
Genuine Lexus Parts when servicing
or repairing the systems.
Warranty coverage is not depen -
dent upon the use of any particular
brand of replacement parts and you
may elect to use non- g enuine Lexus
Parts for maintenance and repairs.
h owever, use of replacement parts
that are not equivalent in quality to
g enuine Lexus Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts. If your vehicle fails a smog-check test,
you may make a claim under the
Emission Performance Warranty. To
do so, take your vehicle to an autho -
r ized Lexus dealership and present
a copy of the smog-check test report.
Also, take your maintenance records
in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter period
is required by law). If your claim is
denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only excep -
tions allowed are when you request
or agree to a delay, or when a delay is
caused by factors beyond the control
of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”R EPLACEMENT P ARTS I F Y OUR V EHICLE F AILS
A S MOG -C HEC k T EST
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WARRANTY

If a Lexus dealership is unable to
complete repairs on your vehicle
within 30 days, you may have the
repairs made under Lexus’ provisions
for emergency warranty repairs.
See page 37 for details. If you have questions or concerns
about your vehicle’s California emis -
sion warranty coverage, please follow
the steps described on pages 9–10.
You may also request information
from or report complaints to:
C alifornia Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91734-8001
(8 0 0) 242- 4 450I F Y OU H AVE
Q UESTIONSR EPAIR D ELAYS
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WARRANTY

The tires that come as original equip -
ment on your vehicle are warranted
by their manufacturer and not Lexus.
Please refer to the tire warranty
statement included with the owner
information in your vehicle.
To obtain warranty service for a tire,
take the tire to an authorized dealer
of the tire manufacturer. (Refer to
your local phone directory for
dealer locations.) Your Lexus dealer
may also be able to assist you in
obtaining warranty service from the
manufacturer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly. Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136O BTAINING
W ARRANTY S ERVICE O RIGINAL E QUIPMENT
T IRE M ANUFACTURERS
Your Warranties in Detail34 tI re L IMI ted W A rr AN t Y
WARRANTY

You are responsible for ensuring that
your Lexus is operated and main -
tained according to the instructions
in the Owner’s Manual and the
“Maintenance Information” section
of this guide.
You should keep detailed records
of vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include
date of service, mileage at time of
service and a description of service
performed and/or parts installed.
For your convenience, maintenance
logs are included in the “Maintenance
Information” section of this guide.
If you sell your vehicle, you should
give your maintenance records to
the new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by lack
of proper maintenance are not
covered under warranty. You may have maintenance per -
formed on your vehicle by any
qualified person or facility. However,
Lexus recommends having mainte -
nance performed by an authorized
Lexus dealership.
Lexus dealership technicians are
specially trained to maintain and repair
Lexus vehicles. They stay current on
the latest service information through
Lexus technical bulletins, service
publications and training courses.
Many are also certified through the
Lexus Commitment to Perfection
Certifica t ion Program, which requires
specialized, state-of-the-art training
as well as rigorous exams through
both Lexus and the National Institute
for Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.W HERE TO GO
FOR M AINTENANCEG ENERAL I NFORMATION
Your Responsibilities 35oP er A t I o N AN d M AIN te NAN ce
WARRANTY

Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts are
built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Lexus dealership maintains an
extensive inventory of Genuine Lexus
Parts to meet your vehicle service
needs. And because it is linked elec -
tronically to Lexus Parts Distribution
Centers, the dealership has quick
access to any parts it may not have
in stock.
Genuine Lexus Parts are covered by
their own warranty (see your dealer
for details) or the remainder of any
applicable New Vehicle Limited
Warranty, whichever is longer.
Non- g enuine Lexus Parts, or any
damage or failures resulting from
their use, are not covered by any
Lexus warranty.R EPLACEMENT P ARTS
Your Responsibilities36 oP er A t I o N AN d M AIN te NAN ce
WARRANTY

In the United States, U.S.
Territories and Canada To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada If you are using your vehicle outside
the United States, U.S. territories
and Canada and need warranty
service, contact a local Lexus dealer -
ship. Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory or
environmental requirements.

If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer -
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any
of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Lexus deal -
ership your paid repair invoices and
any parts that were removed from the
vehicle. You will be reimbursed for E MERGENCY R EPAIRSB Y G EOGRAPHIC
R EGION
Your Responsibilities 37oB t AININ g W A rr AN t Y s erv I ce
WARRANTY Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author-
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255-3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per -
formed by a qualified technician
following procedures in Lexus
service and repair publications.

warranted parts at the manufacturer’s
suggested retail price and warranted
labor at a geographically appropriate
hourly rate multiplied by Lexus’
recommended time allowance for
the repair.
If your vehicle requires emergency
repair, Lexus assumes no liability
for subsequent failures caused by
improper repairs or the use of non-
Genuine Lexus Parts unless you have
the vehicle properly repaired in a
timely manner. To ensure that
warranty coverage remains intact,
have your vehicle inspected by an
authorized Lexus dealership as soon
as possible after an emergency repair.
Your Responsibilities38 oB t AININ g W A rr AN t Y s erv I ce
WARRANTY