phone LINCOLN CONTINENTAL 1996 Customer Assistance Guide

LON HDG XX
These messages respectively are the customer
identification number, vehicle latitude, vehicle
longitude and heading. Under special
circumstances, the operator may ask you to read the
information being displayed on the Message Center.
If vehicle messages are being displayed on the
Message Center (low washer fluid, low oil, door
ajar, etc.), they must be cleared in order to view the
LINCOLN RESCU messages. To clear the vehicle
messages, press the Message Center RESET button,
which is located to the right of the display.
Continue pressing the button until all vehicle
messages are cleared.
Automatic Redial
As described previously, when an assistance request
is made, the vehicle's cellular phone automatically
dials the Lincoln Security Response Center's central
computer and attempts to send an electronic datamessage. Occasionally, it can be difficult for the
computer to recognize the message if the
cellular connection is weak or noisy. If the
transmission of the message is unsuccessful, the
data call will be terminated and the message
"REDIAL IN PROGRESS" will be displayed on
the Message Center. A second call will
automatically be placed which bypasses the
response center's computer and is forwarded
directly to an operator.
Similarly, if the cellular call is disconnected by the
network prior to receipt of the termination tone,
another call to the response center will also
automatically be dialed. The message "REDIAL
IN PROGRESS" will be displayed on the Message
Center and voice communication with an operator
will be restored.
NOTE: During redial calls, full control of the
cellular phone is returned to you. Pressing
either the "PWR" or "END" button on the
cellular handset will terminate the assistance
request and reset the system.
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Lincoln RESCU System Limitations
Service restricted to 48 contiguous states
Your Lincoln RESCU System can be activated
anywhere within the 48 contiguous states. If an
activation occurs outside of this region, the Lincoln
Security Response Center will not be able to assist
you.
Inoperative if cellular phone inactive or
inoperative
Lincoln RESCU utilizes your vehicle's cellular
phone and will not operate if cellular service has not
been activated or if the phone is inoperative.
Inoperative if battery discharged or disconnected
Lincoln RESCU is powered by the vehicle's battery
and will not operate if the battery is discharged or
disconnected.Potentially inoperative if vehicle involved in
accident
If the vehicle is involved in an accident, some
components could be damaged, rendering your
Lincoln RESCU System inoperative.
Positioning capability degraded if satellite
signals obstructed
Vehicle positioning is accomplished by receiving and
interpreting signals transmitted by satellites. If the
signals are obstructed, positioning capability could
be degraded or lost. This situation will be most
prevalent in urban areas populated with tall
buildings. Tunnels, underpasses, parking garages,
trees, and similar structures could also adversely
affect positioning performance. Under these
conditions, the system will operate but the response
center could have difficulty identifying your current
location. (The last valid position obtained before the
obstruction is retained, however, and will be sent.)
The operator may depend on you to provide verbal
information regarding vehicle location.
153

Positioning capability temporarily degraded after
battery reconnect
When your vehicle is started, the Lincoln RESCU
GPS receiver begins the process of determining
vehicle location. The receiver will search the sky
and attempt to acquire signals from all visible
satellites. A real-time clock and an almanac
containing detailed information about the satellite
constellation are stored in the on-board computer's
memory and are used to expedite the search. If the
vehicle's battery is disconnected, the clock memory
is erased and time and date are lost. Once the
battery is reconnected, it could take approximately
15 minutes to reacquire the clock and for
positioning capability to be restored. During this
time, the system will operate but the response center
will not be able to identify your location. In this
situation, the operator will depend on you to
provide verbal information regarding vehicle
location.
154Inoperative if cellular signal marginal or
unavailable
Since the Lincoln RESCU System utilizes the
vehicle's cellular phone, it can only be operated
in geographical areas with cellular coverage.
Although approximately 90 percent of the U.S.
population lives and works in cellular coverage
areas, there are various rural or mountainous
areas where coverage is marginal or does not
exist. If an activation occurs in this situation,
the messages "NO CELLULAR SIGNAL" and
"WAITING TO ACQUIRE" will alternately be
displayed on the Message Center. If after
several attempts cellular service cannot be
acquired, the message "UNABLE TO PLACE
CALL" will be displayed, the assistance request
wfll be terminated and the phone will return to
its normal operating mode.

Inoperative if cellular system busy
In a particular area, the local cellular system can
only handle a limited number of cellular calls at one
time. Once volume has reached the maximum limit,
additional callers are denied access. If an activation
occurs in this situation, the messages "CELLULAR
SYSTEM BUSY" and "PLEASE WAIT" will
alternately be displayed on the message center. If
after several attempts a cellular channel cannot be
acquired, the message "UNABLE TO PLACE
CALL" will be displayed, the assistance request will
be terminated and the phone will return to its normal
operating mode.
Incompatible with cellular PIN feature
Some cellular carriers offer custom phone numbers
that are assigned a personal identification number
(PIN). In this situation, the user is required to enter
the pin with any phone calls made over the network.
The Lincoln RESCU System is not compatible with
the pin feature. At the time your phone is activated,
ask your carrier to assign you aphone number that does not require a personal
identification number entry. If you have difficulty
obtaining a non-PIN number, contact your dealer
or call the Ford Cellular System Clearinghouse at
1-800-367-3357 for assistance.
Incompatible or performance limited with
certain cellular provider features.
Some cellular carriers offer customers various
optional features with their cellular service.
Several of these features are not compatible or
could potentially limit the performance of your
Lincoln RESCU System. The cellular features
that should be avoided to ensure maximum
system performance include: no outgoing calls,
hotline, call forwarding, no incoming calls, npa
restrictions, busy/no answer transfer, and call
waiting. Because carriers are regularly making
new features available to the customer, this list
may not be complete. Contact your dealer for
assistance if you are unsure if a particular cellular
feature is compatible with your Lincoln RESCU
System.
155

Potential limitations if activated outside home
cellular region
At the time you receive your vehicle (or shortly
after), you will need to select a cellular carrier and
activate your phone. If desired, carrier selection can
be arranged through your dealer. This carrier is
usually local to your region and will handle call
processing and billing services for your cellular
telephone. In order to use your phone when
traveling outside your home cellular region, the
services of the carriers local to the new area will be
required. If your home carrier does not have an
agreement with the new local carrier, your phone
calls could be forwarded to an operator and you
may be required to provide a credit card number
before your call is processed. If an activation occurs
call in this situation, the initial call will be terminated
and a second call which bvpasses the response
center’s computer will be placed. UNLIKE
DURING THE FIRST CALL ATTEMPT, YOUR
CELLULAR HANDSET WILL NOT BE
LOCKED DURING THE SECOND CALL, SO
YOU WILL HAVE THE
156OPTION OF TERMINATING THE ASSISTANCE
REQUEST AT ANY TIME BY PUSHING EITHER
THE “PWR" OR THE “END” BUTTON ON THE
CELLULAR HANDSET. If the second call is not
terminated, it will be forwarded to a local cellular
carrier operator. In this situation, you can provide
the operator. with the number you are dialing
(Lincoln Security Response Center at 1-800-334-
1327) and your credit card number or ask to be
connected to the local 911 or other emergency
services.
Registration Requirement
You are required to register with the Lincoln
Security Response Center shortly after receiving your
vehicle. The registration process is simple and can be
accomplished by calling the Lincoln Security Center
at 1,800-334-1327. Alternatively, the registration
process can be completed on-line during an
acquaintance period activation. (See “Acquaintance
Activations” later in the section for details.) The
information requested will aid in servicing you more
efficiently during the assistance request.

Optional Password Selection/False
Activations
At the time of your registration, you will be given
the option of establishing a user password. All
aspects of your service will be identical regardless of
your password decision except the way false
emergency activations are handled.
If established, the password will be requested by the
operator to confirm an emergency activation was
initiated in error. If no password or an incorrect
password is given, the response center's operator
will seemingly terminate the call but actually stays
on the line and sends police to the last calculated
vehicle location (this could be useful in duress
situations). It is very important that you remember
your password to prevent false dispatches.
Similarly, it is also important to provide the
password to any other individuals who will be
driving the vehicle or who may have need to activate
the system.
If you decide not to establish a password, simply
indicate to the operator that the emergencyassistance request was initiated in error and the
call will be terminated.
In either case, if an activation (roadside or
emergency) occurs and the operator cannot
establish voice communication, police assistance
will be dispatched to the vehicle.
NOTE: Information regarding changing or
retrieving lost passwords can be obtained by
contacting the Lincoln Security Response
Center at 1-800-334-1327.
Acquaintance Activations
It is required that you initiate an acquaintance
activation shortly after receiving your vehicle and
having your phone activated. An acquaintance
activation is initiated by pressing either the roadside
or emergency assistance button. When voice
communication is established with the Lincoln
Security Response Center, indicate that you are a
new user and the operator will follow special
acquaintance period support procedures which are
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intended to familiarize you with your Lincoln
RESCU system. As described previously, the
acquaintance call can also be used to complete the
registration for new customers.
Service Charges
For four years, beginning with your vehicle's
warranty period, you will be entitled to unlimited
activations without facing service charges. (These
activations should be made only when emergency or
roadside assistance is required.) You will be
responsible, however, for any charges imposed by
your cellular phone carrier for the 1-800 phone call
to the Lincoln Security Response Center. After
your initial service period expires, you may be
required to pay a monitoring service fee. Your
dealer can provide you with specific information
regarding post initial service period fees.
158Relinquishing your vehicle
At the time you relinquish your vehicle, it is
important that you contact the Lincoln Security
Response Center at 1-800-334-1327 and cancel
your security service. Personal information
provided to the response center at the time of
your registration will be removed from the
vehicle's file.

Ford of Canada Customer
Assistance
If you live in Canada and have any questions or
concerns that the dealership cannot answer, contact
the Lincoln Centre.The Lincoln CentreFord Motor Company of Canada, LimitedP.O. Box 1580, Station BMississauga, Ontario L4Y 4G31-800-387-9333Please have the following information available
when contacting the Lincoln Centre: your telephone number (both business and home) the name of the dealer and the city where the
dealership is located the year and make of your vehicle the date purchased the current mileage on your vehicle your Vehicle Identification Number (VIN) listed
on your owner card and/or your vehicle ownership
licenseVehicle Identification Number (VIN/Serial
Number)
219

Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
If a specific item of concern arises, where a solution
cannot be reached between a vehicle owner, Ford of
Canada, and/or one of its dealers (that all parties can
agree upon), the owner may wish to use the services
offered by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling and
preparing for their arbitration hearings. However,
before you can proceed with CAMVAP you must
follow your manufacturer's dispute resolution
process as outlined under "Service/Maintenance
Concerns (U.S. or Canada)" earlier in this chapter.
220Consumers wishing to obtain further information
about the program can obtain an information booklet
from your dealer or contact the Provincial
Administrator, Canadian Motor Vehicle Arbitration
Plan, at the address or telephone number shown
below.
0 & P Services
595 Bay Street - Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685

Getting Help Outside the U.S. and
Canada
Before you export your vehicle to a foreign country,
contact the appropriate foreign embassy or consulate
to make sure local regulations do not prevent you
from registering your vehicle. Officials at the
embassy can also help you decide whether you
should import your vehicle to that country.
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an anti-knock
index that is lower than your vehicle needs, contact
a district or owner relations office before you leave
the U.S. or Canada.
Use of leaded fuel in your vehicle without a proper
conversion may damage the effectiveness of your
emissions control system and may cause engine
knocking or serious engine damage. Ford Motor
Company is not responsible for any damage that is
caused by use of improper fuel.You may also have difficulty importing your vehicle
back into the U.S. if you use leaded fuel.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write to:Ford Motor CompanyExport Operations1555 Fairlane BusinessPark #3Allen Park, MI 481 olU.S.A.Phone: 313-317-4282Fax: 313-390-0804221