phone LINCOLN CONTINENTAL 1996 Customer Assistance Guide

1996
CONTINENTAL
Your satisfaction is our #1 goal. If you have
questions or concerns with your vehicle, we suggest
you follow these steps:
I .Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2.If the inquiry or concern remains unresolved,
contact the Sales Manager or Service Manager
at the dealership.
3.If the inquiry or concern cannot be resolved at
the dealership level, please contact the Ford
Customer Assistance Center.In the United States:Ford Motor CompanyLincoln Customer Assistance Center300 Renaissance CenterP.O. Box 43360Detroit, MI 482431-800-521-4140TDD for the hearing impaired: 1-800-232-5952
In Canada:The Lincoln CentreFord Motor Company of Canada, LimitedP.O. Box 1580, Station BMississauga, Ontario L4Y 4G31-800-387-9333
Outside the U.S. or Canada:FORD MOTOR COMPANY EXPORT OPERATIONS1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 481 01Telephone (313) 594-4857Fax (313) 390-0804

Lincoln Customer Assistance Center
If you have questions regarding your Lincoln or the
Lincoln Commitment, call our Customer Assistance
Center:
United States 1-800-521-4140
Canada 1-800-387-9333
You may call the Customer Assistance Center,
Monday through Friday, 8 a.m. to 5 p.m. in all time
zones.
Owner Identification Card
Personalized with your name and vehicle
identification number as well as the hotline number
to call for customer service or roadside assistance
service.Your Maintenance Schedule and
Record Booklet
The Maintenance Schedule and Record booklet lists
the services that are most important for keeping
your vehicle in good condition. A record log is also
provided to help you keep track of all services
performed.
About the Warranties
Your vehicle is covered by three types of warranties:
Basic Vehicle Warranty, Extended Warranties
on certain parts, and Emissions Warranties.
Read your Warranty Information Booklet carefully to
find out about your vehicle's warranties and your
basic rights and responsibilities.
If you lose your Warranty Information Booklet, you
can get a new one free of charge. Contact any Ford
or Lincoln-Mercury dealer, or refer to the addresses
and phone numbers on the first page of this owner
guide.
5

Modification or additions to the vehicle may
cause incorrect operation of the OBD 11
system. Additions such as burglar alarms,
cellular phones, and CB radios must be
carefully installed. Do not install these
devices by tapping into or running wires close
to powertrain control system wires or
components.SERVICEENGINESOONThe light comes on briefly when you turn the ignition
to the ON position, but should turn off when the
engine starts. If the light does not come on when you
turn the ignition to the ON position or if it comes on
and stays on when you are driving, have your vehicle
serviced as soon as conveniently possible.This indicates a possible problem with one of the
vehicle's emission control systems. You do not
need to have your vehicle towed in.
If the light turns on and off at one second intervals
while you are driving the vehicle, it means that the
engine is misfiring. If this condition persists,
damage could occur to the engine or catalytic
convertor. Have your vehicle serviced at the first
opportunity.
If the light turns on and off on rare occasions
while you are driving, it means that a malfunction
occurred and the condition corrected itself.
An example of a condition which corrects itself
occurs when an engine running out of fuel begins
to misfire. In this case, the Service Engine Soon
Light may turn on and will then set a diagnostic
trouble code indicating that the engine was
misfiring while the last of the fuel was being
consumed. After refueling, the Service Engine
Soon Light wfll turn off after the vehicle has
completed three consecutive warm up cycles
without a misfire
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Cellular Phone (If equipped)
For information about the cellular phone in your
vehicle, refer to the Cellular Phone User's
Manual provided with your phone. For further
questions about your Lincoln cellular phone,
contact the Ford Cellular System at 1-800-367-
3013(U.S.). In Canada, please contact your
dealer.
NOTE: It is recommended that you fold your
cellular phone antenna down onto the back glass
before entering a car wash.
88

Quick Summary To utilize your vehicle's assistance request
feature, YOUR CELLULAR PHONE MUST BE
ACTIVATED. Roadside or emergency assistance can be
requested whenever your key is in the
RUN/START position and for two minutes after
the vehicle is turned off. An assistance request is initiated by pressing
either the tow truck or ambulance button located
in the overhead console. When a button is pressed, a warning lamp located
in the overhead console begins to flash and status
messages are displayed on the vehicle's message
center. (Messages are only displayed when your
key is in the RUN/START position.) The vehicle's cellular phone automatically
places a call to a 24 hour emergency
response center. When contact is made, the vehicle sends an
electronic data message to the response center's
computer. This data message includes latitude
and longitude coordinates obtained from the
vehicle's positioning system. Once the data transmission is complete, the
call is forwarded to a response center
operator who confirms your location using a
computerized map. The vehicle's cellular handset is locked-out,
the phone is automatically placed in "hands
free" mode and voice communication is
established with the operator through the
"hands free" microphone. Typically, voice communication with an
operator is established within one minute
after an assistance button is pressed.
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The operator verbally obtains details of Your
situation and, if necessary, ties your vehicle into a
three-way phone call with the United States Auto
Club or local 911 or other emergency services to
dispatch the appropriate assistance to your
location. Once the situation has been appropriately
handled, the operator will terminate the call, the
system warning light will stop flashing and the
system will be reset. In most situations, ONLY
the response center can terminate an assistance
request.
General Description
Lincoln's Remote Emergency Satellite Cellular
Unit (RESCU) is designed to expedite roadside or
emergency assistance to distressed motorists who
are uncertain of their location and/or are uncertain
of who to contact for assistance.
The Lincoln RESCU System utilizes Global
Positioning System (GPS) technology and the
146nation's cellular phone network to track vehicle
location and, at the touch of a button, put you in
voice contact with the Lincoln Security
Response Center.
Two buttons in the overhead console will
activate the system. A tow truck icon for
roadside assistance and an ambulance icon for
emergency assistance
identify the buttons.The Overhead Console

When you select a button, the vehicle's cellular
phone will automatically place a call to the response
center's central computer. Once contact is made, an
electronic data message will be transmitted. This
data message will include: Type of alarm (roadside or emergency) Vehicle Identification Number (VIN) Latitude and longitude coordinates Last recorded speed and direction of the vehicle Time tag identifying when last position was taken Call-back phone number
After the transmission is complete, the call is
forwarded to an operator who will verify the details
of the request and confirm the vehicle's location
using computerized map.Tow Truck Button
(Roadside Assistance)
The tow truck button should be selected if
roadside assistance is required. The feature
should be used: when your vehicle runs out of gas when your vehicle needs a tow to acquire assistance in any non-emergency
situationThe Roadside Assistance button
147

When this button is pressed, the Lincoln Security
Response Center relays details of your situation and
your location to the United States Auto Club
(USAC) via a three-way phone call. The response
center/USAC will: dispatch the appropriate service vehicle to your
location. provide the service vehicle's estimated time of
arrival. call back approximately three minutes after the
service vehicle's estimated time of arrival to
confirm that assistance has arrived.
Ambulance Button
(Emergency Assistance)
The ambulance button should be selected if
emergency assistance is required. This feature
should be used: if you have been involved in an accident
148 to report a crime or fire when medical attention is required to receive assistance in any emergency
situationThe Emergency Assistance button
When this button is pressed, the Lincoln
Security Response Center relays details of your
situation and your location to local 911 or other
emergency services via a three-way phone call.
The response center/emergency services will: dispatch the appropriate emergency help to
your location

when appropriate, stay in direct phone contact
with you until emergency help arrives notify pre-designated family contacts or friends
of the emergency situation, if requested, or if no
response is received from the vehicle.
NOTE: If You are certain of your location, a direct
phone call to 911 or other emergency services may
provide a faster response.
Activation and Deactivation
When either of the two Lincoln RESCU buttons is
pressed, a warning light, located in the overhead
console, will begin to flash and status messages will
be displayed on the vehicle's message center,
confirming an assistance request has been made.
The warning light will continue to flash throughout
the activation.The RESCU Warning light
The system can be activated whenever your
ignition key is in the RUN/START Position and
for two Minutes after your vehicle is turned off.
In most situations, the assistance request can
ONLY be terminated and the system reset when
a special tone is sent to the vehicle by the
Lincoln Security Response Center. (See
Automatic Redial later in this chapter for
exceptions.) Operation will continue even if the
vehicle is turned off during an activation
(although visual feedback via the Message
Center will not be available in this situation).
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Cellular Phone Interface
During an activation, Lincoln RESCU takes control
of the vehicle's cellular phone. If the phone is in
use, THE CALL WILL BE TERMINATED and the
Lincoln Security Response Center will automatically
be dialed. The cellular handset becomes inoperative
and all voice communication with the operator is
accomplished via the cellular phone's "hands-free"
microphone.
NOTE: When an activation is terminated, your
phone is left unlocked, in the "ON" state and may
not return to its previous system selection setting. It
can be reprogrammed to your previous setting as
desired.
Message Center Interface
During an activation, Lincoln RESCU
communicates with the vehicle's Message Center.
Status messages describing the sequence of steps
being executed are displayed, allowing you to
visually follow the activation process. The
following messages are
150typical of those displayed during an assistance
request. They are shown in the order in which
they would appear: ROADSIDE REQUEST or EMERGNCY
REQUEST CALL IN PROGRESS RINGING RESPONSE CENTER SENDING LOCATION DATA DATA RECEIVED WAITING FOR OPERATOR
Once an assistance request is made, it will
typically take less than one minute until contact
is made with an operator. During voice
communication the following messages will
alternately toggle on the display: CID XXXXXXXXXX LAT XXXXXXXXXX