ESP LINCOLN CONTINENTAL 1997 User Guide

78The Roadside Assistance buttonWhen this button is pressed, the Lincoln Security
Response Center relays details of your situation and
your location to the United States Auto Club
(USAC) via a three-way phone call. The response
center/USAC will:q
dispatch the appropriate service vehicle to your
location.
q
provide the service vehicle's estimated time of
arrival.
q
call back approximately three minutes after the
service vehicle's estimated time of arrival to
confirm that assistance has arrived.
Ambulance Button (Emergency
Assistance)The ambulance button should be selected if
emergency assistance is required. This feature
should be used:q
if you have been involved in an accident
q
to report a crime or fire
q
when medical attention is required
q
to receive assistance in any emergency situation
The Emergency Assistance button
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When this button is pressed, the Lincoln Security
Response Center relays details of your situation and
your location to local 911 or other emergency
services via a three-way phone call. The response
center/emergency services will:q
dispatch the appropriate emergency help to your
location
q
when appropriate, stay in direct phone contact
with you until emergency help arrives
q
notify pre-designated family contacts or friends
of the emergency situation, if requested, or if no
response is received from the vehicle.
NOTE:If you are certain of your location, a direct
phone call to 911 or other emergency services may
provide a faster response.
Activation and DeactivationWhen either of the two Lincoln RESCU buttons is
pressed, a warning light, located in the overhead
console, will begin to flash and status messages willbe displayed on the vehicle's message center,
confirming an assistance request has been made.
The warning light will continue to flash throughout
the activation.
The RESCU Warning light
The system can be activated whenever your ignition
key is in the RUN/START position and for two
minutes after your vehicle is turned off. Once a
RESCU button has been pressed, DO NOT
ATTEMPT TO CRANK THE ENGINE as this may
cancel the activation. In most situations, the
assistance request canONLYbe terminated and the
system reset when a special tone is sent to the
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80vehicle by the Lincoln Security Response Center.
(SeeAutomatic Rediallater in this chapter for
exceptions.) Operation will continue even if the
vehicle is turned off during an activation (although
visual feedback via the Message Center will not be
available in this situation).Cellular Phone InterfaceDuring an activation, Lincoln RESCU takes control
of the vehicle's cellular phone. If the phone is in
use, THE CALL WILL BE TERMINATED and the
Lincoln Security Response Center will automatically
be dialed. The cellular handset becomes inoperative
and all voice communication with the operator is
accomplished via the cellular phone's ªhands-freeº
microphone.
NOTE:When an activation is terminated, your
phone is left unlocked, in the ªONº state and may
not return to its previous call restriction or system
selection setting. It can be reprogrammed to your
previous setting as desired.
Message Center InterfaceDuring an activation, Lincoln RESCU communicates
with the vehicle's Message Center. Status messages
describing the sequence of steps being executed are
displayed, allowing you to visually follow the
activation process. The following messages are
typical of those displayed during an assistance
request. They are shown in the order in which they
would appear:q
ROADSIDE REQUEST or EMERGNCY
REQUEST
q
CALL IN PROGRESS
q
RINGING RESPONSE CENTER
q
SENDING LOCATION DATA
q
DATA RECEIVED
q
WAITING FOR OPERATOR
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81
Once an assistance request is made, it will typically
take less than one minute until contact is made
with an operator. During voice communication the
following messages will alternately toggle on the
display:q
CID XXXXXXXXXX
q
LAT XXXXXXXXXX
q
LON XXXXXXXXXX
q
HDG XX
These messages respectively are the customer
identification number, vehicle latitude, vehicle
longitude and heading. Under special circumstances,
the operator may ask you to read the information
being displayed on the Message Center.
If vehicle messages are being displayed on the
Message Center (low washer fluid, low oil, door
ajar, etc.), they must be cleared in order to view
the LINCOLN RESCU messages. To clear thevehicle messages, press the Message Center RESET
button, which is located to the right of the display.
Continue pressing the button until all vehicle
messages are cleared.
Automatic RedialAs described previously, when an assistance request
is made, the vehicle's cellular phone automatically
dials the Lincoln Security Response Center's central
computer and attempts to send an electronic data
message. Occasionally, it can be difficult for the
computer to recognize the message if the cellular
connection is weak or noisy. If the transmission of
the message is unsuccessful, the data call will be
terminated and the message ªREDIAL IN
PROGRESSº will be displayed on the Message
Center. A second call will automatically be placed
which bypasses the response center's computer and
is forwarded directly to an operator.
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82Similarly, if the cellular call is disconnected by the
network prior to receipt of the termination tone,
another call to the response center will also
automatically be dialed. The message ªREDIAL IN
PROGRESSº will be displayed on the Message
Center and voice communication with an operator
will be restored.
NOTE:During redial calls, full control of the
cellular phone is returned to you. Pressing either
the ªPWRº or ªENDº button on the cellular
handset will terminate the assistance request and
reset the system.Location Data Retransmit CapabilityDuring an activation, the Lincoln Security Response
Center operator has the capability to initiate a
retransmission of the electronic data message. This
may be necessary to ensure a more precise
determination of vehicle location or to track a
vehicle that is moving. To accomplish the
retransmit, a special tone is sent to the vehicle bythe response center. In this situation you will
temporarily lose voice contact with the operator and
the messages ªSENDING LOCATION DATAº and
ªDATA RECEIVEDº will respectively be displayed
on the Message Center. After the data
retransmission is complete, voice communication
will be restored and the CID, LAT, LON and HDG
message will again alternately toggle on the Message
Center display.
Global Positioning SystemVehicle location is continuously updated via Global
Positioning System (GPS) technology. GPS was
developed by the U.S. Department of Defense for
worldwide navigational and positioning purposes. It
utilizes a constellation of 24 orbiting satellites
located more than 20 thousand kilometers above
the earth. At any given time, several of the 24
satellites should be visible to the vehicle's GPS
receiver. Based on the time for signals emitted by
these satellites to reach the receiver, an on-board
computer will determine the vehicle's location,
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83
typically within 100 feet. In addition to latitude and
longitude, the system also determines heading and
speed.
Vehicle positioning information is relayed to the
Lincoln Security Response CenterONLYduring
roadside or emergency requests. The response center
will not be able to track your location while in an
inactive state.Lincoln RESCU System LimitationsInoperative if cellular phone inactive or
inoperativeLincoln RESCU utilizes your vehicle's cellular phone
and will not operate if cellular service has not been
activated or if the phone is inoperative.Inoperative if battery discharged or
disconnectedLincoln RESCU is powered by the vehicle's battery
and will not operate if the battery is discharged or
disconnected.
Potentially inoperative if vehicle involved
in accidentIf the vehicle is involved in an accident, some
components could be damaged, rendering your
Lincoln RESCU System inoperative.Positioning capability degraded if satellite
signals obstructedVehicle positioning is accomplished by receiving and
interpreting signals transmitted by satellites. If the
signals are obstructed, positioning capability could
be degraded or lost. This situation will be most
prevalent in urban areas populated with tall
buildings. Tunnels, underpasses, parking garages,
trees, and similar structures could also adversely
affect positioning performance. Under these
conditions, the system will operate but the response
center could have difficulty identifying your current
location. (The last valid position obtained before the
obstruction is retained, however, and will be sent.)
The operator may depend on you to provide verbal
information regarding vehicle location.
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84Positioning capability temporarily
degraded after battery reconnectWhen your vehicle is started, the Lincoln RESCU
GPS receiver begins the process of determining
vehicle location. The receiver will search the sky
and attempt to acquire signals from all visible
satellites. A real-time clock and an almanac
containing detailed information about the satellite
constellation are stored in the on-board computer's
memory and are used to expedite the search. If the
vehicle's battery is disconnected, the clock memory
is erased and time and date are lost. Once the
battery is reconnected, it could take approximately
15 minutes to reacquire the clock and for
positioning capability to be restored. During this
time, the system will operate but the response
center will not be able to identify your location. In
this situation, the operator will depend on you to
provide verbal information regarding vehicle
location.
Inoperative if cellular signal marginal or
unavailableSince the Lincoln RESCU System utilizes the
vehicle's cellular phone, it can only be operated in
geographical areas with cellular coverage. Although
approximately 90 percent of the U.S. population
lives and works in cellular coverage areas, there are
various rural or mountainous areas where coverage
is marginal or does not exist. If an activation occurs
in this situation, the messages ªNO CELLULAR
SIGNALº and ªWAITING TO ACQUIREº will
alternately be displayed on the Message Center. If
after several attempts cellular service cannot be
acquired, the message ªUNABLE TO PLACE CALLº
will be displayed, the assistance request will be
terminated and the phone will return to its normal
operating mode.
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86customers, this list may not be complete. Contact
your dealer for assistance if you are unsure if a
particular cellular feature is compatible with your
Lincoln RESCU System.Potential limitations if activated outside
home cellular regionAt the time you receive your vehicle (or shortly
after), you will need to select a cellular carrier and
activate your phone. If desired, carrier selection can
be arranged through your dealer. This carrier is
usually local to your region and will handle call
processing and billing services for your cellular
telephone. In order to use your phone when
traveling outside your home cellular region, the
services of the carriers local to the new area will be
required. If your home carrier does not have an
agreement with the new local carrier, your phone
calls could be forwarded to an operator and youmay be required to provide a credit card number
before your call is processed. If an activation occurs
in this situation, the initial call will be terminated
and a second call which bypasses the response
center's computer will be placed. UNLIKE DURING
THE FIRST CALL ATTEMPT, YOUR CELLULAR
HANDSET WILL NOT BE LOCKED DURING THE
SECOND CALL, SO YOU WILL HAVE THE
OPTION OF TERMINATING THE ASSISTANCE
REQUEST AT ANY TIME BY PUSHING EITHER
THE ªPWRº OR THE ªENDº BUTTON ON THE
CELLULAR HANDSET. If the second call is not
terminated, it will be forwarded to a local cellular
carrier operator. In this situation, you can provide
the operator with the number you are dialing
(Lincoln Security Response Center at
1-800-334-1327) and your credit card number or
ask to be connected to the local 911 or other
emergency services.
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87
Registration RequirementYou are required to register with the Lincoln
Security Response Center shortly after receiving
your vehicle. The registration process is simple and
can be accomplished by calling the Lincoln Security
Response Center at 1-800-334-1327. Alternatively,
the registration process can be completed on-line
during an acquaintance period activation. (See
ªAcquaintance Activationsº later in the section for
details.) The information requested will aid in
servicing you more efficiently during an assistance
request.Optional Password Selection/False
ActivationsAt the time of your registration, you will be given
the option of establishing a user password. All
aspects of your service will be identical regardless of
your password decision except the way false
emergency activations are handled.If established, the password will be requested by the
operator to confirm an emergency activation was
initiated in error. If no password or an incorrect
password is given, the response center's operator
will seemingly terminate the call but actually stays
on the line and sends police to the last calculated
vehicle location (this could be useful in duress
situations). It is very important that you remember
your password to prevent false dispatches. Similarly,
it is also important to provide the password to any
other individuals who will be driving the vehicle or
who may have need to activate the system.
If you decide not to establish a password, simply
indicate to the operator that the emergency
assistance request was initiated in error and the call
will be terminated.
In either case, if an activation (roadside or
emergency) occurs and the operator cannot establish
voice communication, police assistance will be
dispatched to the vehicle.
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88NOTE:Information regarding changing or retrieving
lost passwords can be obtained by contacting the
Lincoln Security Response Center at
1-800-334-1327.Acquaintance ActivationsIt is required that you initiate an acquaintance
activation shortly after receiving your vehicle and
having your phone activated. An acquaintance
activation is initiated by pressing either the roadside
or emergency assistance button. When voice
communication is established with the Lincoln
Security Response Center, indicate that you are a
new user and the operator will follow special
acquaintance period support procedures which are
intended to familiarize you with your Lincoln
RESCU system. As described previously, the
acquaintance call can also be used to complete the
registration for new customers
Service ChargesFor four years, beginning with your vehicle's
warranty period, you will be entitled to unlimited
activations without facing service charges. (These
activations should be made only when emergency
or roadside assistance is required.) You will be
responsible, however, for any charges imposed by
your cellular phone carrier for the 1-800 phone call
to the Lincoln Security Response Center. After your
initial service period expires, you may be required
to pay a monitoring service fee. Your dealer can
provide you with specific information regarding post
initial service period service fees.Relinquishing Your VehicleAt the time you relinquish your vehicle, it is
important that you contact the Lincoln Security
Response Center at 1-800-334-1327 and cancel your
security service. Personal information provided to
the response center at the time of your registration
will be removed from the vehicle's file.
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