LINCOLN LS 2004 Customer Assistance Guide

IMPORTANT INFORMATION
If you are away from home and need the services of a
Lincoln dealer, call the Lincoln Commitment Hotline at
1 800 521-4140 for the name, address, and phone number
of a nearby dealership.
Please call the Lincoln Commitment Hotline at
1 800 521-4140 to notify us of your address change.
To obtain a claim form, please visit our Web site at
www.Lincoln.comor call 1 800 521-4140 and a customer
representative will supply one to you.
Completed claim forms should be mailed to:
Lincoln Commitment Headquarters
Ford Auto Club, Inc.
Post Off ice Box 224688
Dallas, Texas 75222-4688
Dealer Referral
Program
Change-of-Address
Procedure
Claim Forms
11.
the
ocated
n and
at ®
®
®
21085 Towncar BROCHURE 6/3/03 4:58 PM Page 11

Ford Auto Club
Membership
Agreement
Under the
Agreement
IMPORTANT INFORMATION (con’t)
As a Lincoln owner, you are entitled to Roadside
Assistance as provided by Ford Auto Club, Inc. This
booklet and your membership card constitute your
agreement with Ford Auto Club, Inc. to receive this
benef it in the U.S.
Note that this is not an insurance contract, an automobile
liability contract, or an automobile liability or physical
damage insurance contract, and does not comply with
any f inancial responsibility laws.
1 Your membership in the Lincoln Roadside Assistance
Program, a motoring plan provided to Lincoln owners by
the Club, is valid for 4 years or 50,000 miles (which-
ever occurs f irst) from the original delivery date, if you
purchased or leased a new Lincoln.
2 Your Club membership is valid for 4 years, or 50,000
miles (whichever occurs f irst) from the original delivery
date of your new Lincoln and will expire after that
period or when either you or the Club indicates in
writing that membership is to be canceled. If canceled,
you will, if you have actually paid for this membership,
be entitled to a pro rata refund of the unused portion
calculated over the period of the membership, without
any deductions.
12.
21085 Towncar BROCHURE 6/3/03 4:58 PM Page 12

3 The registered vehicle is your Lincoln. The Vehicle
Identif ication Number (VIN) of your Lincoln appears
on the top edge of the instrument panel next to the
windshield on the driver's side. Please make note of it
as it represents your membership number with the Club.
Note: As part of our continuing effort to provide high-
quality service to our members, telephone calls between
our employees and our members are monitored and/or
recorded on a random basis by our supervisory personnel.
We would like you to be aware of this ahead of time so that
we can have your consent for recording any telephone calls
you may make to us.
13.
’t)
s
s
mobile
ical
ith
tance
wners by
hich-
, if you
0,000
delivery
hat
in
nceled,
bership,
rtion
ithout
21085 Towncar BROCHURE 6/3/03 4:58 PM Page 13

OFFICES
To fulf ill requirements, certain states (indicated below) require
that a list of Ford Auto Club, Inc. off ices be printed. However,
if you have any questions or need additional information
regarding Lincoln Commitment, please call Lincoln
Commitment Headquarters at 1 800 521-4140.
14.
California Nevada17330 Brookhurst St., Ste. 340 5085 W. Sahara Ave., #130
Fountain Valley, CA 92708 Las Vegas, NV 89102
Kansas New Mexico1117 S. Rock Road, #1 1300 El Paso, Ste. K
Wichita, KS 67207 Las Cruces, NM 88001
Louisiana Oklahoma8345 Florida Blvd., D-4 9122 B East 31st St.
Baton Rouge, LA 70806 Tulsa, OK 74145
Maryland South Carolina1404 S. Crain Hwy., #205A 249 Butler Road
Glen Burnie, MD 21061 Mauldin, SC 29662
Massachusetts Texas639 Granite St., Ste. 1G 6400 Las Colinas Blvd.
Braintree, MA 02184 Irving, TX 75039
Mississippi Wisconsin721 Front St., #760 4206 E. Washington Ave.
Meridian, MS 39301 Madison, WI 53704
Montana Wyoming2701 Brooks 1617 Logan Ave.
Missoula, MT 59801 Cheyenne, WY 82001
Nebraska223 N. 48th St., Ste. I
Lincoln, NE 68504
®
®
21085 Towncar BROCHURE 6/3/03 4:58 PM Page 14

This brochure is intended to provide general information about
Lincoln Complimentary Maintenance. Repairs needed to any
engine, transmission, and f inal drive components caused by or
resulting from a defect in a non-Ford component, such as an
aftermarket-installed turbocharger, are not covered. In some cases,
the use of Ford-authorized remanufactured parts may be required.
See your dealer or your copy of the warranty for complete details
on the original factory limited warranty.
Coverage begins with the original in-service date (warranty start
date) and zero mileage. Coverage expires upon reaching 1 year or
12,000 miles, whichever occurs f irst. Some eligibility limitations
may apply. Ask your dealer and see your warranty guide
for details.
Fleet sales are excluded from Lincoln Complimentary
Maintenance coverage.
Maintenance covered by Lincoln Complimentary Maintenance
is based on the schedules in your new vehicle Scheduled
Maintenance Guide. Since Maintenance needs vary by vehicle
and driving conditions, please consult your Scheduled
Maintenance Guide for appropriate coverage.
The Maintenance Schedule examples show you the type of
coverage provided. Your actual plan will be based on your
vehicle's needs as stated in your vehicle's Scheduled Maintenance
Guide. Lincoln Complimentary Maintenance is available in the
U.S. (May be available in other countries.) See your dealer for
more details.
15.
require
owever,
on
0
21085 Towncar BROCHURE 6/3/03 4:58 PM Page 15

YOCUSTOMER ASSISTANCE CARD
Roadside Service Assistance is available 24 hours a day.
Please call the number on the card on the right, and be
prepared to give the exact location of your Lincoln and a
telephone number where you can be reached. Roadside
Service Assistance is valid for 4 years or 50,000 miles
(whichever occurs f irst) from the original warranty start
date. Benef its are provided by Ford Auto Club, Inc.
The Lincoln Customer Assistance Center is available to
assist you with any questions or concerns that you may
have regarding your Lincoln or the Lincoln Commitment.
Carefully tear out the card on the perforation, and call the
800 number on the card.
16.
®
21085 Towncar BROCHURE 6/3/03 4:58 PM Page 16