LINCOLN MKC 2017 Owners Manual

To make sure that 911 Assist works correctly:
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible cell
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the U.S., Canada or in a
territory in which 911 is the emergency
number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the triggers
for 911 Assist). If a connected cell phone
sustains damage or loses its connection to
SYNC during a crash, SYNC will search for
and try to connect to a previously paired cell
phone; SYNC will then attempt to call the
emergency services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call. If
you fail to cancel the call, SYNC attempts
to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel." If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems are
capable of receiving this information
electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of the
fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
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of electronically or verbally disclosing to 911
operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most appropriate
emergency services. If you do not want to
disclose this information, do not switch the
feature on.
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and injury.
We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving. •
Do not attempt to service or repair the
system. Have an authorized dealer check
your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables out
of the way, so they do not interfere with
the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is limited
to when your vehicle is traveling at
speeds under 3 mph (5 km/h). Make sure
that you review your device's manual
before using it with SYNC 3. Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
•
Screens crowded with information, such
as Point of Interest reviews and ratings,
SiriusXM Traffic and Travel Link sports
scores, movie times or ski conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts or
recent phone call entries).
See the following chart for more specific
examples.
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Restricted features
Pairing a Bluetooth phone.
Cellular Phone
Browsing of list entries is limited for phone contacts and recent phone \
calls.
Editing the keypad code.
System Functionality
Enabling Valet Mode.
Editing settings while the rear view camera or active park assist are ac\
tive.
Editing Wi-Fi settings.
Wi-Fi
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.
Text Messages
Using the keyboard to enter a destination.
Navigation
Demo navigation route.
Adding or editing Navigation Favorites entries or Avoid Areas.
Creating a SYNC Owner Account
Why do I need a SYNC owner account?
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•
Essential for keeping up with the latest
software and connected features.
• Access to customer support for any
questions you may have.
• Maintain account permissions.
Visit the website to sign up and register. Website
owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
MyLincoln Mobile ™ with Embedded
Modem (If Equipped)
Connect to your vehicle using the MyLincoln
Mobile app on your smartphone. The
embedded modem in your vehicle
communicates with the app and allows you
to start, lock, unlock and locate your vehicle
remotely. The app also connects you with
other vehicle resources like a parking locator,
roadside assistance, dealer locations and
Lincoln Support. MyLincoln Mobile is supported by Android and iPhone and it is
available through the App Store and Google
Play. The MyLincoln mobile app is available
through a free download. Services included
for four years. Text and data rates apply to
usage.
Updating Your System
You can choose to download the update
onto a USB drive or use Wi-Fi to deliver
automatic updates.
USB Updates
To use the USB update you need to log into
your owner account and visit the SYNC
software update page.
Website
owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
The website notifies you if an update is
available. You can then select to download
the update. You will need an empty USB drive. Please
check the website for minimum
requirements. Once you have inserted the
USB drive into your computer, choose to start
the download. Follow the instructions
provided to download the files to the USB
drive.
The installation of most files occurs in the
background, and does not interrupt your use
of the system. Navigation updates cannot be
installed in the background, because the files
are too large.
To install the update in your vehicle, remove
anything that is plugged in the USB ports on
the media hub and plug in the USB drive
containing the update. When the USB drive
is plugged in, the installation should begin
immediately. After a successful installation,
the update is available the next time the
vehicle is started.
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When the installation is complete, take the
USB drive back to the computer to report
the update. Log into your owner account and
return to the SYNC software update page
and confirm that you have installed the
update. Insert the USB drive used for the
update into your computer and choose to
report your update. The website updates
your records to reflect your current software
version.
Updating Over Wi-Fi
To update your System over Wi-Fi your
vehicle must be within the range of a Wi-Fi
access point. Data rates may apply.
To connect your system to Wi-Fi, select: Menu Item
Settings
Wi-Fi You can then select your Wi-
Fi network. You may have
to enter the security code if
the network is secured. The
system confirms when it has
connected to the network.
Available Wi-
Fi Networks
You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature. If
you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings. See
Settings (page 434). You can also perform a
master reset. See SYNC™ 3 Troubleshooting
(page 451). If you would like to switch this feature on
later, select: Menu Item
Settings
General From this menu, you can
enable automatic updates.
If you have not done so
already, the system prompts
you to set up a Wi-Fi
connection when you
enable this feature.
Automatic
System
Updates
When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time. Software
downloads can take place for up to 30
minutes after you have switched your vehicle
off. The updates do not interrupt the normal
use of your SYNC 3 system. If a download
does not complete for any reason, the
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download continues where it left off at the
next Wi-Fi connected opportunity. Upon
activation of an update, a banner displays
on the touchscreen indicating the system
update. Select the icon to see more detail.
This icon displays for two ignition cycles.
To switch this feature off:
Menu Item
Settings
General In this menu selection, you
can change the selection for
automatic updates to OFF.
Automatic
System
Updates
Support
The SYNC support team is available to help
you with any questions you are not able to
answer on your own.
Monday-Saturday, 8:30am-8:00pm EST. United States: 1-800-521-4140.
Canada: 1-800-387-9333.
Times are subject to change due to holidays.
Privacy Information
When you connect a cellular phone to SYNC
3, the system creates a profile within your
vehicle that links to that cellular phone. This
profile helps in offering you more cellular
features and operating more efficiently.
Among other things, this profile may contain
data about your cellular phone book, text
messages (read and unread), and call history,
including history of calls when your cell
phone was not connected to the system. In
addition, if you connect a media device, the
system creates and retains an index of
supported media content. The system also
records a short diagnostic log of
approximately 10 minutes of all recent system
activity. The log profile and other system data
may be used to improve the system and help
diagnose any problems that may occur.The cellular profile, media device index, and
diagnostic log remain in your vehicle unless
you delete them and are generally accessible
only in your vehicle when the cellular phone
or media player is connected.
If you no longer plan to use the system or
your vehicle, we recommend you perform a
Master Reset to erase all stored information.
You can find more information about the
Master Reset in General Settings. See
Settings (page 434). System data cannot be
accessed without special equipment and
access to your vehicle's SYNC 3 module. The
Lincoln Motor Company does not access the
system data for any purpose other than as
described absent consent, a court order, or
where required by law enforcement, other
government authorities, or other third parties
acting with lawful authority. Other parties
may seek to access the information
independently of The Lincoln Motor
Company.
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HOME SCREEN
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Home screen display
Tile
Item
Shows the active media source.
Audio
A
If your vehicle does not have navigation, this space contains the compas\
s.
The name of the connected phone appears on the screen. The status of the\
phone features also
appear. This includes signal strength, battery charge, 911 assist setting state (On or Off ), text messaging
and roaming.
Phone
B
This map displays your current location or current route in real time.
*
Navigation
C
When you have navigation active, you also see the next turn and the length of time and distance to
your destination.
If your vehicle does not have navigation, this space contains the audio \
information.
* If equipped.
You can touch any of the feature displays to
access that feature.
Anytime you select the home button, the
system returns you to this screen. USING VOICE RECOGNITION
The SYNC 3 system allows you to use voice
commands, to control features like audio and
climate controls. By using voice commands,
you can keep your hands on the wheel and
your eyes on the road.
You can access each feature controlled by
SYNC 3 through a variety of commands. To activate the SYNC 3 voice
commands push the voice button
on the steering wheel and wait for
the prompt.
___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context and
the description of the command tell you what
to say for this dynamic option.
There are some commands that work for
every feature, these commands are:
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Action and Description
Voice Command
Brings you to the main menu.
Main Menu
Returns you to the previous screen.
Go back
Ends the voice session.
Cancel
Gives you a list of possible voice commands.
List of Commands
You can name any feature and the system gives a list of commands availabl\
e for the feature. For
example, you could say:
___ List of Commands
Phone List of Commands
Navigation List of Commands
You can use this command to view the next page of options on any screen w\
here multiple pages of
choices are given.
Next Page
You can use this command to view the previous page of options on any scre\
en where multiple pages
of choices are given.
Previous Page
Gives you available commands you can use on the current screen.
Help
Included here are some of the most popular
commands for each SYNC 3 feature.
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Audio Voice Commands
___ is a dynamic listing, meaning that for
audio voice commands it can be the name
of a Sirius channel or a channel number, a
radio frequency number, or the name of an
artist, album, song or a genre.
To control the media features, press the voice button and when prompted, \
say: Description
Voice command
You can say the Sirius channel name or number such as "Sirius channel 16"\
.
You can also just say the name of a Sirius station such as "The Pulse".
*
Sirius Channel ___
Allows you to tune to a specific FM or AM frequency such as "88.7 FM" or
"1580 AM".
AM ___
FM ___
Allows you to tune to a specific HD frequency such as “88.7 FM HD 1” .
*
FM ___ HD ___
Allows you to listen to music on your Bluetooth-connected device.
Bluetooth Audio
Allows you to listen to music on your USB connected device.
USB
For USB audio only, you can say the name of an artist, album, song or a genre
to listen to that selection. Your system must finish indexing before this option
is available. For example, you could say "Play artist, The Beatles" or "Play song,
Penny Lane".
Play Genre ___
Play Playlist ___
Play Artist ___
Play Album ___
Play Podcast ___
Play Song ___
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