service LINCOLN MKC 2019 Manual PDF

Troubleshooting Tips
ActionCauseMessage
Contact SiriusXM at 1-888-539-7474 to subscribeto the channel, or tune to another channel.Your subscription does not include this channel.Unsubscribed Channel
The signal is blocked. When you move into anopen area, the signal should return.The signal is lost from the SiriusXM satellite orSiriusXM tower to your vehicle antenna.Satellite acquiring signal…
No action required. The process may take up tothree minutes.Update of channel programming in progress.Updating…
Contact SiriusXM at 1-888-539-7474 to resolvesubscription issues.Your satellite service is no longer available.Questions? Call 1-888-539-7474
Use the channel guide to turn off the Lock or Skipfunction on that station.All the channels in the selected category are eitherskipped or locked.None found. Check channel guide.
No action required.SiriusXM has updated the channels available foryour vehicle.SIRIUS Subscription updated
HD Radio™ Information (If Available)
Note: This feature may not be available inall markets.
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 445).
Note:HD Radio broadcasts are not availablein all markets.
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In order to provide the best possibleexperience, use the contact form to reportany station issues found while listening to astation broadcasting with HD Radio
technology. Independent entities own andoperate each station. These stations areresponsible for ensuring all audio streamsand data fields are accurate.
Potential Station Issues
ActionCauseIssues
No action required. This is a broadcast issue.This is poor time alignment by the radio broad-caster.Echo, stutter, skip or repeat in audio.Increase or decrease in audiovolume.
No action required. The reception issue may clearup as you continue to drive.The radio is shifting between analog and digitalaudio.Sound fading or blending in and out.
No action required. This is normal behavior. Waituntil the audio is available.The digital multicast is not available until the HDRadio broadcast is decoded. Once decoded, theaudio is available.
There is an audio mute delay whenselecting HD2 or HD3, multicastpreset or Direct Tune.
No action required. The station is not available inyour current location.The previously stored multicast preset or directtune is not available in your current reception area.Cannot access HD2 or HD3 multicastchannel when recalling a preset orfrom a direct tune.
Fill out the station issue form.1Data service issue by the radio broadcaster.Text information does not matchcurrently playing audio.
Fill out the station issue form. 1Data service issue by the radio broadcaster.There is no text information shownfor currently selected frequency.
1 You can find the form here:
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cityseeker, when available, is a service thatprovides more information about certainpoints of interest such as restaurants, hotelsand attractions.
When you have selected a point of interest,the location and information appear, such asaddress, phone number and a star rating.
Press More Information to see a photo, areview, a list of services and facilities, theaverage room or meal price and the webaddress. This screen displays the point ofinterest icons.
For restaurants, cityseeker can provideinformation such as star rating, average cost,review, handicap access, hours of operation,and website address.
For hotels, cityseeker can provideinformation such as star rating, pricecategory, review, check-in and checkouttimes, hotel service icons and websiteaddress. Hotel service icons include:
•Restaurant
•Business center
•Handicap facilities
•Laundry
•Refrigerator
•24 hour room service
•Fitness center
•Internet access
•Pool
•Wi-Fi
Attractions include nearby landmarks,amusement parks, historic buildings andmore. cityseeker can provide informationsuch as star rating, reviews, hour of operationand admission price.
SiriusXM Traffic and Travel Link (If
Equipped)
SiriusXM Traffic and Travel Link is availableon vehicles equipped with navigation andonly in select markets. You must activate andsubscribe to receive SiriusXM Traffic andTravel Link information. It helps you locatethe best gas prices, find movie listings, getcurrent traffic alerts, view the weather map,get accurate ski conditions and see currentsports scores. See Apps (page 442).
The system calculates a reasonable efficientroute based on available speed limits, traffic,and road conditions. You may know a localshort cut that is more efficient at a given timethan the route provided by SYNC 3, but youshould expect a slight difference in minutesor miles with the SYNC 3 route.
Navigation Map Updates
Annual navigation map updates are availablefor purchase through your dealership, bycalling 1-866-462-8837 in the United Statesand Canada or 01-800-557-5539 in Mexico.You can also visit:
Website
www.navigation.com/sync
You need to specify the make and model ofyour vehicle to determine if there is anupdate available.
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HERE is the digital map provider for thenavigation application. If you find map dataerrors, you may report them directly to HEREby going to www.here.com/mapcreator.HERE evaluates all reported map errors andresponds with the result of their investigationby e-mail.
Map coverage includes the USA (includingPuerto Rico and the US Virgin Islands),Canada and Mexico.
APPS
The system enables voice, steering wheel,and touch screen control of SYNC 3 AppLinkenabled smartphone apps. When an app isrunning through AppLink, you can controlmain features of the app through voicecommands and steering wheel controls.
Note:Available AppLink enabled apps willvary by market.
Note:You must pair and connect yoursmartphone via Bluetooth to SYNC 3 toaccess AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit:
Websites
owner.lincoln.comwww.syncmyride.cawww.syncmaroute.ca
Note:Make sure you have an active accountfor the app that you have downloaded. Someapps will work with no setup. Other apps willwant you to configure your personal settingsand personalize your experience by creatingstations or favorites. We recommend you dothis at home or outside of your vehicle.
Note:We encourage you to review thesmartphone app’s terms of service andprivacy policies because Lincoln is notresponsible for your app or its use of data.
Note:AppLink is a native SYNC systemfeature. Accessing mobile apps throughAppLink is only possible when Android Autoor Apple CarPlay are disabled. Some appsmay only be accessible in the car throughAppLink and others only through AndroidAuto or Apple CarPlay. Please refer to theSmartphone Connectivity information todisable Android Auto or Apple CarPlay.
Note:In order to use an app with SYNC 3,the app needs to be running in thebackground of your phone. If you shut downthe app on your phone, it shuts down theapp on SYNC 3 as well.
Note:If a SYNC 3 AppLink compatible appis not shown in the Apps Domain, make surethe required app is running on the mobiledevice.
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Action and Descrip-tionMenu Item
SYNC 3 will searchand connect tocompatible app(s)running on yourmobile device.
Find Mobile Apps
Enabling SYNC 3 Mobile Apps
In order to enable mobile apps, SYNC 3requires user consent to send and receiveapp authorization information and updatesusing the data plan associated with theconnected device.
The connected device sends data to Lincolnin the United States. The information isencrypted and includes your VIN, SYNC 3module number, odometer, usage statisticsand debugging information. We retain thisdata for only as long as necessary to providethis service, troubleshoot, and improveproducts and services and to offer youproducts and services that may interest youwhere allowed by law.
Note:You must enable mobile apps for eachconnected device the first time you select amobile app using the system.
Note:Lincoln reserves the right to limitfunctionality or deactivate mobile apps atany time.
Note: Standard data rates apply. Lincoln isnot responsible for any additional chargesyou may receive from your service provider,when your vehicle sends or receives datathrough the connected device. This includesany additional charges incurred due todriving in areas when roaming out of a homenetwork.
You can enable and disable apps throughsettings. See Settings (page 445).
App Permissions
The system organizes the app permissionsinto groups. You can individually grant thesegroup permissions.You can change apermission group status any time when notdriving, by using the settings menu. Whilein the settings menu, you can also see thedata included in each group.
When you launch an app using SYNC 3, thesystem may ask you to grant certainpermissions, for example Vehicle information,Driving characteristics, GPS and Speed,and/or Push notifications. You can enable allgroups or none of them during the initial apppermissions prompts. The settings menuoffers individual group permission control.
Note:You are only prompted to grantpermissions the first time you use an appwith SYNC 3.
Note:If you disable group permissions, appswill still be enabled to work with SYNC 3unless you deactivate All Apps in the settingsmenu.
SiriusXM Traffic and Travel Link (If
Equipped)
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend that youuse extreme caution when using any devicethat may take your focus off the road. Yourprimary responsibility is the safe operation
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of your vehicle. We recommend against theuse of any hand-held device while drivingand encourage the use of voice-operatedsystems when possible. Make sure you areaware of all applicable local laws that mayaffect the use of electronic devices whiledriving.
Note:SiriusXM Traffic and Travel Link maynot be available in all markets.
Note:In order to use SiriusXM Traffic andTravel Link, your vehicle must havenavigation.
Note:A paid subscription is required toaccess and use these features. Go towww.siriusxm.com/travellink for moreinformation.
Note:Visit www.siriusxm.com/traffic and clickon Coverage map and details for a completelisting of all traffic areas covered by SiriusXMTraffic and Travel Link.
Note:Neither Sirius nor Lincoln isresponsible for any errors or inaccuracies inthe SiriusXM Traffic and Travel Link servicesor its use in vehicles.
When you subscribe to SiriusXM Traffic andTravel Link, it can help you locate the bestgas prices, find movie listings, get currenttraffic alerts, view the current weather map,get accurate ski conditions and see scoresto current sports games.
Action and DescriptionMenu Item
Touch these buttons to identify traffic incidents on your route, near your vehicle’s current locationor near any of your favorite places, if programmed.Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to your vehicle’s location or on an activenavigation route.Fuel Prices
Touch this button to view nearby movie theaters and their show times, if available.Movie Listings
Touch this button to view the nearby weather, current weather, or the five-day forecast for thechosen area.Weather
Select to see the weather map, which can show storms,radar information, charts and winds.Map
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Navigation Source Selection
The screen lists available alternativenavigation sources using Applink.
Mobile Apps
You can enable the control of compatiblemobile apps running on your Bluetooth orUSB device on SYNC 3. In order to enablemobile apps, SYNC 3 requires user consentto send and receive app authorizationinformation and updates using the data planassociated with the connected device.
The connected devices send data to us inthe United States. The encrypted informationincludes your VIN, SYNC 3 module number,anonymous usage statistics and debugginginformation. Updates may take place.
Note:Not all Mobile Apps are compatiblewith the system.
Note:Standard data rates apply. We are notresponsible for any additional charges youmay receive from your service provider,when your vehicle sends or receives datathrough the connected device.
Action and DescriptionMenu Item
Enable or disable the use of mobile apps onSYNC 3.OnMobile Apps
OffDisabling mobile apps in the settings menudisables automatic updates and the use ofmobile apps on SYNC 3.
You can view the status of mobile app permissions in the settings menu.
Once Mobile Apps is enabled, you have the following options:
This provides information on the current state of available app updates.Update Mobile Apps
There are three possible statuses:
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Note:The Vehicle Wi-Fi Hotspot (VehicleHotspot) may be operational while ignitionis On and may remain operational while theignition is Off.
Note:Vehicle Hotspot services are providedby the vehicle network carrier, subject toyour vehicle network carrier agreement,coverage and availability.
Note:It is the account owner’s responsibilityto remove the vehicle from the vehiclenetwork carrier account when ownership ofthe vehicle is transferred. If the owner wouldlike to remove the vehicle from the accountfor any reason, please contact your vehiclenetwork carrier for more information.
Note:Data, such as the Vehicle IdentificationNumber (VIN), SIM Card ID, and data planusage, is shared between us and the vehiclenetwork carrier to provide the VehicleHotspot service in accordance with yourvehicle network carrier agreement, coverageand availability, and may be used to enablea seamless transition from an old to newembedded modem and to confirm anyupdates are successfully delivered.
Note:For your convenience data usage maybe available for monitoring under Settingsbut may not reflect actual or current usage.The vehicle network carrier is responsiblefor providing information about your account.Please contact the vehicle network carrierfor more information.
Note:We may need to update operatingsystem software on your vehicle, includingsecurity updates and bug fixes, to keepconnected services current, like VehicleHotspot, without prior notice to you.
Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.This sets the color to the highest intensity.
You can drag the colors up and down toincrease or decrease the intensity.
To switch ambient lighting off, press theactive color once or drag the active color allthe way down to zero intensity.
Vehicle
Note:Your vehicle may not have all of thesefeatures.
You can select the following features toupdate their settings.
Door Keypad Code
Select this button to add or erase a personaldoor keypad code. To add or erase apersonal code, you first need to enter thefive-digit factory set code. You can find thiscode on the owner's wallet card in the glovebox or from your authorized dealer.
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Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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Wi-Fi Issues
Possible solutionPossible causeIssue
Please set the network to visible and try again.The hotspot was defined as a hidden network.A hotspot is not listed in the list of availablenetworks.
Check the signal quality (under networkdetails), if SYNC 3 indicates good or excellent,test with another high-speed equippedhotspot where the environment is morepredictable.
Poor signal strength, too far from the hotspot,hotspot is supporting multiple connections,slow Internet connection or other problems.
Software download takes too long.
Test the connection with another device, if thehotspot requires a subscription, you maycontact the service provider.
It is possible that there is no new software.The connected hotspot may be a managedone and it requires either a subscription oragreeing to the terms and conditions.
SYNC 3 seems to connect with a hotspot andthe signal strength is excellent but the soft-ware is not being updated.
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