phone LINCOLN MKX 2017 Repair Manual

Voice command issues
Possible solution
Possible cause
Issue
Make sure that you are saying the name exactly as it appears on your
phone. For example, if your contact is "Joe Wilson", say "Call Joe
Wilson". If your contact name is "Mom", say "Call Mom".
You may not be saying the name exactly
as it appears on your phonebook.
SYNC 3 does not under-
stand or is calling the
wrong contact when I want
to make a call.
Make sure that your contact names do not have any special characters
like *, - or +.
The contact name may contain special
characters.
SYNC 3 applies the phonetic pronunciation rules of the selected
language to the contact names stored on your cell phone.
You may not be saying the name exactly
as it appears on your phonebook.
The SYNC 3 voice control
system is having trouble
recognizing foreign names
stored on my cell phone.
Helpful Hint: You can select your contact manually. Press PHONE.
Select the option for phonebook and then contact name. Press the
soft-key option to hear it. SYNC 3 will read the contact name to you,
giving you some idea of the pronunciation it is expecting.
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation rules of the selected
language to the names stored on your media player or USB flash
drive. It is able to make some exceptions for very popular artist names
(for example, U2) such that you can always use the English pronunci-
ation for these artists.
You may be saying the foreign names
using the currently selected language for
SYNC 3.
The SYNC 3 voice control
system is having trouble
recognizing foreign tracks,
artists, albums, genres and
playlist names from my
media player or USB flash
drive.
SYNC 3 uses a synthetically generated voice rather than pre-recorded
human voice.
SYNC 3 uses text-to-speech voice prompt
technology.
The system generates
voice prompts and the
pronunciation of some
words may not be accurate
for my language. SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna").
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holdi\
ng the Radio
Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then
resume using the SYNC 3 system.
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MKX (CD9) Canada/United States of America, enUSA, First Printing SYNC™ 3

*Lincoln Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Lincoln Licensed
Accessories, and does not design or test
these accessories to Lincoln Motor Company
engineering requirements. Contact an
authorized Lincoln dealer for the accessory
manufacturer's limited warranty details and
request a copy of the Lincoln Licensed
Accessories product limited warranty from
the accessory manufacturer.
For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
•
When adding accessories, equipment,
passengers and luggage to your vehicle,
do not exceed the total weight capacity
of the vehicle or of the front or rear axle
(GVWR or GAWR as indicated on the
Safety Compliance Certification label).
Ask an authorized dealer for specific
weight information.
• The Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulate the use of mobile
communications systems that are
equipped with radio transmitters, for
example, two-way radios, telephones and
theft alarms. Any such equipment
installed in your vehicle should comply
with Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulations and should be installed only
by an authorized dealer. •
Mobile communications systems may
harm the operation of your vehicle,
particularly if their manufacturer did not
design them specifically for automotive
use.
• If you or an authorized Lincoln dealer add
any non-Lincoln electrical or electronic
accessories or components to your
vehicle, you may adversely affect battery
performance and durability. In addition,
you may also adversely affect the
performance of other electrical systems
in the vehicle.
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MKX (CD9) Canada/United States of America, enUSA, First Printing Accessories

communication with any positioning devices
or any mobile or wireless-connected
electronic or computer devices, including
without limitation cellular phones, palmtop
and handheld computers, pagers, and
personal digital assistants or PDAs.
Warning. The Data may contain inaccurate
or incomplete information due to the
passage of time, changing circumstances,
sources used and the nature of collecting
comprehensive geographic data, any of
which may lead to incorrect results.
No Warranty.
This Data is provided to you
“as is, ” and you agree to use it at your own
risk. Telenav and its licensors (and their
licensors and suppliers) make no guarantees,
representations or warranties of any kind,
express or implied, arising by law or
otherwise, including but not limited to,
content, quality, accuracy, completeness,
effectiveness, reliability, fitness for a
particular purpose, usefulness, use or results
to be obtained from this Data, or that the
Data or server will be uninterrupted or
error-free. Disclaimer of Warranty: TELENAV AND ITS
LICENSORS (INCLUDING THEIR LICENSORS
AND SUPPLIERS) DISCLAIM ANY
WARRANTIES, EXPRESS OR IMPLIED, OF
QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States,
Territories and Countries do not allow certain
warranty exclusions, so to that extent the
above exclusion may not apply to you.
Disclaimer of Liability:
TELENAV AND ITS
LICENSORS (INCLUDING THEIR LICENSORS
AND SUPPLIERS) SHALL NOT BE LIABLE TO
YOU: IN RESPECT OF ANY CLAIM, DEMAND
OR ACTION, IRRESPECTIVE OF THE
NATURE OF THE CAUSE OF THE CLAIM,
DEMAND OR ACTION ALLEGING ANY LOSS,
INJURY OR DAMAGES, DIRECT OR
INDIRECT, WHICH MAY RESULT FROM THE
USE OR POSSESSION OF THE
INFORMATION; OR FOR ANY LOSS OF
PROFIT, REVENUE, CONTRACTS OR
SAVINGS, OR ANY OTHER DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT
OF YOUR USE OF OR INABILITY TO USE THIS INFORMATION, ANY DEFECT IN THE
INFORMATION, OR THE BREACH OF THESE
TERMS OR CONDITIONS, WHETHER IN AN
ACTION IN CONTRACT OR TORT OR BASED
ON A WARRANTY, EVEN IF TELENAV OR
ITS LICENSORS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
Some States, Territories and Countries do
not allow certain liability exclusions or
damages limitations, so to that extent the
above may not apply to you.
Export Control. You shall not export from
anywhere any part of the Data or any direct
product thereof except in compliance with,
and with all licenses and approvals required
under, applicable export laws, rules and
regulations, including but not limited to the
laws, rules and regulations administered by
the Office of Foreign Assets Control of the
U.S. Department of Commerce and the
Bureau of Industry and Security of the U.S.
Department of Commerce. To the extent that
any such export laws, rules or regulations
prohibit HERE from complying with any of its
obligations hereunder to deliver or distribute
Data, such failure shall be excused and shall
not constitute a breach of this Agreement.
558
MKX (CD9) Canada/United States of America, enUSA, First Printing Appendices

devices, including without limitation cellular
phones, palmtop and handheld computers,
pagers, and personal digital assistants or
PDAs. You agree to cease using this Data if
you fail to comply with these terms and
conditions.
Limited Warranty
NAV2 warrants that (a) the Data will perform
substantially in accordance with the
accompanying written materials for a period
of ninety (90) days from the date of receipt,
and (b) any support services provided by
NAV2 shall be substantially as described in
applicable written materials provided to you
by NAV2, and NAV2’
s support engineers will
make commercially reasonable efforts to
solve any problem issues.
rigCustomer Remedies
NAV2 and its suppliers ’ entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2 with
a copy of your receipt. This Limited Warranty is void if failure of the Data has resulted from
accident, abuse, or misapplication. Any
replacement Data will be warranted for the
remainder of the original warranty period or
thirty (30) days, whichever is longer. Neither
these remedies nor any product support
services offered by NAV2 are available
without proof of purchase from an authorized
international source.
No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY SET
FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Limited Liability:
TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NAV2 AND ITS
LICENSORS (INCLUDING THEIR LICENSORS
AND SUPPLIERS) SHALL NOT BE LIABLE TO
YOU: IN RESPECT OF ANY CLAIM, DEMAND
OR ACTION, IRRESPECTIVE OF THE
NATURE OF THE CAUSE OF THE CLAIM,
DEMAND OR ACTION ALLEGING ANY LOSS,
INJURY OR DAMAGES, DIRECT OR
INDIRECT, WHICH MAY RESULT FROM THE
USE OR POSSESSION OF THE
INFORMATION; OR FOR ANY LOSS OF
PROFIT, REVENUE, CONTRACTS OR
SAVINGS, OR ANY OTHER DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT
OF YOUR USE OF OR INABILITY TO USE
THIS INFORMATION, ANY DEFECT IN THE
INFROMATION, OR THE BREACH OF THESE
TERMS OR CONDITIONS, WHETHER IN AN
ACTION IN CONTRACT OR TORT OR BASED
ON A WARRANTY, EVEN IF NAV2 OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. UNDER
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MKX (CD9) Canada/United States of America, enUSA, First Printing Appendices

Battery Saver..........................................................72
Illuminated Entry....................................................72
Illuminated Exit......................................................72
Locking and Unlocking the Doors with the
Key Blade...........................................................69
Power Door Locks................................................68
Remote Control.....................................................68
Smart Unlocks for Intelligent Access Keys.......................................................................71
Luggage Covers...........................................255
Lug Nuts See: Changing a Road Wheel..........................371
M
Maintenance..................................................306 General Information...........................................306
Manual Liftgate
................................................72
Closing the Liftgate..............................................73
Opening the Liftgate............................................73
Media Hub
.....................................................402
Memory Function..........................................152 Easy Entry and Exit Feature..............................154
Linking a PreSet Position to your Remote
Control or Intelligent Access Key Fob.......153
Saving a PreSet Position...................................153
Message Center See: Information Displays..................................114 Mirrors
See: Heated Windows and Mirrors.................144
See: Windows and Mirrors................................100
Mobile Communications Equipment
...........14
Moonroof.........................................................105 Bounce-Back........................................................106
Opening and Closing the Moonroof..............106
Motorcraft Parts - 2.7L EcoBoost™
.............381
Motorcraft Parts - 3.7L.................................382
MyKey Troubleshooting
................................66
MyKey™...............................................................61 Principle of Operation..........................................61
N
Navigation......................................................458 cityseeker.............................................................467
Destination Mode...............................................459
Map Mode............................................................458
Navigation Map Updates.................................468
Navigation Menu................................................464
SiriusXM Traffic and Travel Link.....................468
Waypoints.............................................................466
Normal Scheduled Maintenance
..............514
Intelligent Oil-Life Monitor™...............................514
Normal Maintenance Intervals.........................516 O
Oil Change Indicator Reset.........................313
Oil Check
See: Engine Oil Check.......................................312
Opening and Closing the Hood...............306 Closing the Hood...............................................307
Opening the Hood.............................................306
Ordering Additional Owner's Literature
.....................................................284
Obtaining a French Owner’ s Manual............284
Overhead Console.......................................166
P
Parking Aids
..................................................206
Principle of Operation.......................................206
Passive Anti-Theft System.............................81 SecuriLock®.............................................................81
PATS See: Passive Anti-Theft System.........................
81
Perchlorate........................................................12
Personal Safety System ™
..............................44
How Does the Personal Safety System
Work?...................................................................44
Phone..............................................................450 During a Phone Call...........................................455
Making Calls........................................................454
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MKX (CD9) Canada/United States of America, enUSA, First Printing Index

Pairing Your Cell Phone for the First
Time..................................................................450
Phone Menu.........................................................451
Receiving Calls....................................................455
Smartphone Connectivity.................................457
Text Messaging...................................................456
Post-Crash Alert System.............................275
Power Door Locks See: Locking and Unlocking..............................68
Power Liftgate..................................................74 Hands-Free Feature.............................................77
Obstacle Detection...............................................77
Opening and Closing the Liftgate....................75
Setting the Liftgate Open Height......................76
Stopping the Liftgate Movement......................76
Power Seats....................................................149 Multi-Contour Front Seats With Active Motion
........................................................................\
......151
Power Lumbar.......................................................151
Power Windows.............................................100 Accessory Delay...................................................101
Bounce-Back........................................................100
One-Touch Down................................................100
One-Touch Up......................................................100
Window Lock.........................................................101
Pre-Collision Assist
......................................247
Using the Pre-Collision Assist System..........248
Protecting the Environment..........................16 R
Rear Parking Aid...........................................207
Obstacle Distance Indicator............................207
Rear Seat Armrest.........................................157
Rear Seats
.......................................................154
Adjusting the Rear Seats...................................154
Rear Under Floor Storage
..........................254
Cargo Management System............................254
In-floor storage - second row..........................254
Rear View Camera........................................218 Camera Guidelines.............................................219
Manual Zoom......................................................220
Obstacle Distance Indicator............................220
Rear Camera Delay.............................................221
Using the Rear View Camera System............218
Rear View Camera See: Rear View Camera.....................................218
Rear Window Wiper and Washers
.............90
Rear Window Washer..........................................90
Rear Window Wiper.............................................90
Recommended Towing Weights..............262
Reduced Engine Performance..................268
Refueling..........................................................176 System Warnings.................................................178
Remote Control
...............................................57
Car Finder...............................................................58
Intelligent Access Key..........................................57 Memory Feature...................................................60
Remote Start..........................................................58
Replacing the Battery...........................................57
Sounding a Panic Alarm......................................58
Remote Start
...................................................145
Automatic Settings..............................................145
Repairing Minor Paint Damage
.................337
Replacement Parts Recommendation........13 Collision Repairs.....................................................13
Scheduled Maintenance and Mechanical
Repairs.................................................................13
Warranty on Replacement Parts.........................
13
Replacing a Lost Key or Remote Control............................................................60
Reporting Safety Defects (Canada Only)..............................................................285
Reporting Safety Defects (U.S. Only)......284
Roadside Assistance
....................................271
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................272
Vehicles Sold in Canada: Roadside Assistance Program Coverage........................................
272
Vehicles Sold in Canada: Using Roadside Assistance........................................................272
Vehicles Sold in the United States: Getting Roadside Assistance......................................
271
Vehicles Sold in the United States: Using Roadside Assistance......................................
271
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MKX (CD9) Canada/United States of America, enUSA, First Printing Index

Roadside Emergencies................................271
Roof Racks and Load Carriers..................256
Running-In
See: Breaking-In.................................................268
Running Out of Fuel......................................175
Adding Fuel From a Portable Fuel
Container...........................................................175
Filling a Portable Fuel Container.....................175
S
Safety Canopy™
...............................................52
Safety Precautions........................................173
Scheduled Maintenance Record
.............522
Scheduled Maintenance.............................510
Seatbelt Extension..........................................43
Seatbelt Height Adjustment.........................39
Seatbelt Reminder..........................................40 Belt-Minder™...........................................................40
Seatbelts...........................................................34 Principle of Operation..........................................34
Seatbelt Warning Lamp and Indicator Chime..............................................................39
Conditions of operation......................................40
Seats.................................................................146
Security ...............................................................
81
Settings...........................................................472 911 Assist...............................................................478 Ambient Lighting................................................486
Bluetooth..............................................................474
Clock......................................................................474
Display...................................................................487
General
..................................................................484
Media Player........................................................473
Mobile Apps.........................................................482
Navigation............................................................480
Phone.....................................................................475
Radio......................................................................479
Sound....................................................................472
Valet Mode...........................................................488
Vehicle..................................................................\
.486
Voice Control.......................................................487
Wi-Fi.......................................................................485
Side Airbags
......................................................51
Side Sensing System..................................209
Obstacle Distance Indicator............................209
Sitting in the Correct Position....................146
Snow Chains See: Using Snow Chains..................................
366
Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
On Board Diagnostics Data Link Connector............................................................14
Special Instructions...............................................13 Special Operating Conditions Scheduled
Maintenance................................................518
Exceptions ............................................................520
Speed Control See: Cruise Control............................................224
Stability Control
............................................204
Principle of Operation.......................................204
Starting a Gasoline Engine.........................168 Automatic Engine Shutdown............................
170
Failure to Start......................................................169
Guarding Against Exhaust Fumes....................171
Important Ventilating Information.....................171
Stopping the Engine When Your Vehicle is Moving...............................................................170
Stopping the Engine When Your Vehicle is Stationary..........................................................170
Vehicles with Keyless Start...............................168
Starting and Stopping the Engine.............167 General Information............................................167
Steering..........................................................246 Adaptive Steering...............................................247
Electric Power Steering....................................246
Steering Wheel................................................84
Storage Compartments
...............................165
Sunroof See: Moonroof.....................................................105
Sun Visors.......................................................105 Illuminated Vanity Mirror...................................105
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MKX (CD9) Canada/United States of America, enUSA, First Printing Index

Setting the Gap Distance.................................227
Switching Adaptive Cruise Control Off........229
Switching Adaptive Cruise Control On.........
226
Switching to Normal Cruise Control..............232
System Not Available.........................................231
Using All-Wheel Drive..................................189 Driving In Special Conditions With All-Wheel
Drive (AWD)......................................................189
Using Cruise Control
...................................224
Switching Cruise Control Off...........................225
Switching Cruise Control On...........................224
Using MyKey With Remote Start Systems
..........................................................66
Using Snow Chains......................................366
Using Stability Control................................205
Using Summer Tires....................................365
Using Traction Control................................202 Switching the System Off.................................202
System Indicator Lights and Messages.......202
Using a Switch....................................................202
Using the Information Display Controls.......202
Using Voice Recognition............................422 Audio Voice Commands...................................424
Climate Voice Commands...............................425
Mobile App Voice Commands........................429
Navigation Voice Commands..........................428
Phone Voice Commands..................................426 SiriusXM Traffic and Travel Link Voice
Commands......................................................430
Voice Settings Commands................................431
Utilizing the Mediation/Arbitration Program (Canada Only)
..............................................281
V
Vehicle Care
...................................................331
General Information............................................331
Vehicle Certification Label
.........................383
Vehicle Identification Number..................383
Vehicle Storage.............................................338
Battery...................................................................339
Body.......................................................................338
Brakes...................................................................339
Cooling system...................................................339
Engine...................................................................339
Fuel system..........................................................339
General..................................................................338
Miscellaneous......................................................339
Removing Vehicle From Storage....................339
Tires.......................................................................339
Ventilation See: Climate Control............................................141
VIN See: Vehicle Identification Number...............383
Voice Control
...................................................86 W
Warning Lamps and Indicators..................109
Adaptive Cruise Control....................................109
Adaptive Steering...............................................109
Anti-Lock Braking System..................................110
Autohold Active....................................................110
Autohold Unavailable..........................................110
Automatic High Beam Control..........................110
Battery.....................................................................110
Blind Spot Monitor...............................................110
Brake System........................................................110
Cruise Control.......................................................110
Direction Indicator.................................................111
Door Ajar.................................................................111
Electric Park Brake................................................111
Engine Coolant Temperature.............................111
Engine Oil................................................................111
Fasten Seatbelt......................................................111
Front Airbag............................................................111
Heads Up Display..................................................111
High Beam...............................................................111
Hood Ajar...............................................................112
Liftgate Ajar............................................................112
Low Beam Malfunction Warning.......................
112
Low Fuel Level......................................................112
Low Tire Pressure Warning................................112
Low Washer Fluid.................................................112
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MKX (CD9) Canada/United States of America, enUSA, First Printing Index