service schedule LINCOLN MKZ 2014 Owners Manual

Cleaning the Exterior........................288
Repairing Minor Paint Damage......289
Waxing...................................................289
Cleaning the Engine..........................290
Cleaning the Windows and WiperBlades................................................290
Cleaning the Interior...........................291
Cleaning the Instrument Panel and Instrument Cluster Lens..............292
Cleaning Leather Seats....................292
Cleaning the Alloy Wheels..............293
Vehicle Storage...................................294
Wheels and Tires
Temporary Mobility Kit.....................297
Tire Pressure Monitoring System...............................................303
Tire Care.................................................307
Using Snow Chains............................323
Changing a Road Wheel..................323
Technical Specifications.................328
Capacities and Specific- ations
Engine Specifications.......................329
Motorcraft Parts.................................329
Vehicle Identification Number........331
Vehicle Certification Label..............332
Transmission CodeDesignation.......................................332
Technical Specifications.................334
Accessories
Accessories...........................................337
Ford Extended Service Plan (ESP)
Ford Extended Service Plan(ESP)..................................................339
MyLincoln Touch™
General Information..........................342
Settings..................................................352
Entertainment.....................................364
Phone.....................................................385
Information...........................................392
Climate..................................................404
Naviga tion.............................................407
Appendices
End User License Agreement.........418
Scheduled Maintenance
General Maintenance
Information......................................436
Normal Scheduled Maintenance...................................440
Special Operating Conditions Scheduled Maintenance.............443
Scheduled Maintenance Record................................................445
5
Table of Contents

Web Address
www.dtsc.ca.gov/hazardouswaste/perchlorate
LINCOLN CREDIT
Lincoln Automotive Financial Services
offers a full range of financing and
lease plans to help you acquire your
vehicle. If you have financed or leased
your vehicle through Lincoln
Automotive Financial Services, thank
you for your business.
For your convenience we offer a
number of ways to contact us, as well
as help manage your account.
Phone: 1-888-498-8801
For more information regarding
Lincoln Automotive Financial Services,
as well as access Account Manager,
please go to www.LincolnAFS.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the
highest standards using quality parts.
We recommend that you demand the
use of genuine Ford and Motorcraft
parts whenever your vehicle requires
scheduled maintenance or repair. You
can clearly identify genuine Ford and
Motorcraft parts by looking for the
Ford, FoMoCo or Motorcraft branding
on the parts or their packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make
sure that your vehicle provides years
of service is to have it maintained in
line with our recommendations using
parts that conform to the
specifications detailed in this Owner’s
Manual. Genuine Ford and Motorcraft
parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision
parts meet our stringent requirements
for fit, finish, structural integrity,
corrosion protection and dent
resistance. During vehicle
development we validate these parts
deliver the intended level of protection
as a whole system. A great way to
know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement
Parts
Genuine Ford and Motorcraft
replacement parts are the only
replacement parts that benefit from
a Ford Warranty. Damage caused to
your vehicle as a result of the failure
of non-Ford parts may not be covered
by the Ford Warranty. For additional
information, refer to the terms and
conditions of the Ford Warranty.
12
Introduction

EMISSION CONTROL
SYSTEM
WARNINGS
Do not park, idle, or drive your
vehicle in dry grass or other dry
ground cover. The emission system
heats up the engine compartment and
exhaust system, which can start a fire.
Exhaust leaks may result in entry
of harmful and potentially lethal
fumes into the passenger
compartment. If you smell exhaust
fumes inside your vehicle, have your
dealer inspect your vehicle
immediately. Do not drive if you smell
exhaust fumes.
Your vehicle is equipped with various
emission control components and a
catalytic converter that will enable
your vehicle to comply with applicable
exhaust emission standards. To make
sure that the catalytic converter and
other emission control components
continue to work properly:
To make sure that the catalytic
converter and other emission control
components continue to work
properly:
• Use only the specified fuel listed.
• Avoid running out of fuel.
• Do not turn off the ignition while your vehicle is moving, especially
at high speeds.
• Have the items listed in scheduled maintenance information
performed according to the
specified schedule. The scheduled maintenance items
listed in scheduled maintenance
information are essential to the life
and performance of your vehicle and
to its emissions system.
If you use parts other than Ford,
Motorcraft or Ford-authorized parts
for maintenance replacements, or for
service of components affecting
emission control, such non-Ford parts
should be the equivalent to genuine
Ford Motor Company parts in
performance and durability.
Illumination of the service engine soon
indicator, charging system warning
light or the temperature warning light,
fluid leaks, strange odors, smoke or
loss of engine power could indicate
that the emission control system is
not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized
changes to your vehicle or engine. By
law, vehicle owners and anyone who
manufactures, repairs, services, sells,
leases, trades vehicles, or supervises
a fleet of vehicles are not permitted
to intentionally remove an emission
control device or prevent it from
working. Information about your
vehicle’s emission system is on the
Vehicle Emission Control Information
Decal located on or near the engine.
This decal also lists engine
displacement
164
Fuel and Refueling

ESSENTIAL TOWING
CHECKS
Follow these guidelines for safe
towing:
• Do not tow a trailer until you driveyour vehicle at least 1000 miles
(1600 kilometers).
• Consult your local motor vehicle laws for towing a trailer.
• See the instructions included with towing accessories for the proper
installation and adjustment
specifications.
• Service your vehicle more frequently if you tow a trailer. See
your scheduled maintenance
information.
• If you use a rental trailer, follow the instructions the rental agency gives
you.
You can find information on load
specification terms found on the tire
label and Safety Compliance label as
well as instructions on calculating
your vehicle's load in the Load
Carrying chapter. See Load Limit
(page 224).
Remember to account for the trailer
tongue weight as part of your vehicle
load when calculating the total
vehicle weight.
Hitches
Do not use a hitch that either clamps
onto the bumper or attaches to the
axle. Distribute the trailer load so 10-15%
of the total trailer weight is on the
tongue.
Safety Chains
Note:
Never attach safety chains to
the bumper.
Always connect the safety chains to
the hook retainers of your vehicle
hitch.
To connect the safety chains, cross
them under the trailer tongue and
allow enough slack for turning tight
corners. Do not allow the chains to
drag on the ground.
Trailer Brakes
WARNING
Do not connect a trailer's
hydraulic brake system directly
to your vehicle's brake system. Your
vehicle may not have enough braking
power and your chances of having a
collision greatly increase.
Electric brakes and manual,
automatic or surge-type trailer brakes
are safe if you install them properly
and adjust them to the
manufacturer's specifications. The
trailer brakes must meet local and
federal regulations.
The rating for the tow vehicle's
braking system operation is at the
gross vehicle weight rating, not the
gross combined weight rating.
234
Towing

GETTING THE SERVICES
YOU NEED
Warranty repairs to your vehicle must
be performed by an authorized dealer.
While any authorized dealer handling
your vehicle line will provide warranty
service, we recommend you return to
your selling authorized dealer who
wants to ensure your continued
satisfaction.
Please note that certain warranty
repairs require special training and
equipment, so not all authorized
dealers are authorized to perform all
warranty repairs. This means that,
depending on the warranty repair
needed, you may have to take your
vehicle to another authorized dealer.
A reasonable time must be allowed
to perform a repair after taking your
vehicle to the authorized dealer.
Repairs will be made using Ford or
Motorcraft parts, or remanufactured
or other parts that are authorized by
Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the
Ford Customer Relationship Center or
use the online resources listed below
to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources
are available online at
www.fordowner.com
These are some of the items that can
be found online:
• U.S. dealer locator by Dealer
Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or
are unsatisfied with the service you
are receiving, follow these steps:
248
Customer Assistance

2. Four or more repair attempts aremade on the same nonconformity
(a defect or condition that
substantially impairs the use, value
or safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a
total of more than 30 calendar
days (not necessarily all at one
time).
In the case of 1 or 2 above, the
consumer must also notify the
manufacturer of the need for the
repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your
warranty dispute to BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil
Code Section 1793.22(b). You are also
required to use BBB AUTO LINE before
exercising rights or seeking remedies
created by the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and
remedies not created by California
Civil Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort
to BBB AUTO LINE is not required by
those statutes.THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If
a warranty concern has not been
resolved using the three-step
procedure outlined earlier in this
chapter in the Getting the Services you
need section, you may be eligible to
participate in the BBB AUTO LINE
program.
The BBB AUTO LINE program consists
of two parts – mediation and
arbitration. During mediation, a
representative of the BBB will contact
both you and Ford Motor Company to
explore options for settlement of the
claim. If an agreement is not reached
during mediation or you do not want
to participate in mediation, and if your
claim is eligible, you may participate
in the arbitration process. An
arbitration hearing will be scheduled
so that you can present your case in
an informal setting before an impartial
person. The arbitrator will consider
the testimony provided and make a
decision after the hearing.
Disputes submitted to the BBB AUTO
LINE program are usually decided
within forty days after you file your
claim with the BBB. You are not bound
by the decision, and may reject the
decision and proceed to court where
all findings of the BBB Auto Line
dispute, and decision, are admissible
250
Customer Assistance

GENERAL INFORMATION
Have your vehicle serviced regularly
to help maintain its roadworthiness
and resale value. There is a large
network of Ford authorized dealers
that are there to help you with their
professional servicing expertise. We
believe that their specially trained
technicians are best qualified to
service your vehicle properly and
expertly. They are supported by a wide
range of highly specialized tools
developed specifically for servicing
your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking
routine service easy. See Scheduled
Maintenance (page 436).
If your vehicle requires professional
service, your authorized dealer can
provide the necessary parts and
service. Check your warranty
information to find out which parts
and services are covered.
Use only recommended fuels,
lubricants, fluids and service parts
conforming to specifications.
Motorcraft® parts are designed and
built to provide the best performance
in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets caught in moving parts. • Do not work on a vehicle with the
engine running in an enclosed
space, unless you are sure you
have enough ventilation.
• Keep all open flames and other burning material (such as
cigarettes) away from the battery
and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift toP (Park).
2. Turn off the engine and remove the key (if equipped).
3. Block the wheels.
Working with the Engine On
WARNING
To reduce the risk of vehicle
damage and/or personal burn
injuries, do not start your engine with
the air cleaner removed and do not
remove it while the engine is running.
1. Set the parking brake and shift to P (Park).
2. Block the wheels
267
Maintenance

WARNINGS
Do not put engine coolant in the
windshield washer fluid
container. If sprayed on the
windshield, engine coolant could
make it difficult to see through the
windshield.
To reduce the risk of personal
injury, make sure the engine is
cool before unscrewing the coolant
pressure relief cap. The cooling
system is under pressure; steam and
hot liquid can come out forcefully
when the cap is loosened slightly.
Do not add coolant further than
the MAX mark.
Note: Do not use stop leak pellets,
cooling system sealants, or additives
as they can cause damage to the
engine cooling or heating systems. This
damage would not be covered under
your vehicle’s warranty.
Note: During normal vehicle operation,
the engine coolant may change color
from orange to pink or light red. As long
as the engine coolant is clear and
uncontaminated, this color change
does not indicate the engine coolant
has degraded nor does it require the
engine coolant to be drained, the
system to be flushed, or the engine
coolant to be replaced.
• Do not mix different colors or types of coolant in your vehicle. Make
sure the correct coolant is used.
Mixing of engine coolants may
harm your engine’s cooling system.
The use of an improper coolant may harm engine and cooling
system components and may void
the warranty. Use prediluted
engine coolant meeting the Ford
specification. See Scheduled
Maintenance (page 436).
• In case of emergency, a large amount of water without engine
coolant may be added in order to
reach a vehicle service location. In
this instance, the cooling system
must be drained, chemically
cleaned with Motorcraft®
Premium Cooling System Flush,
and refilled with engine coolant as
soon as possible. Water alone
(without engine coolant) can
cause engine damage from
corrosion, overheating or freezing.
• Do not use alcohol, methanol, brine or any engine coolants mixed
with alcohol or methanol
antifreeze (coolant). Alcohol and
other liquids can cause engine
damage from overheating or
freezing.
• Do not add extra inhibitors or additives to the coolant. These can
be harmful and compromise the
corrosion protection of the engine
coolant.
Unscrew the cap slowly. Any pressure
will escape as you unscrew the cap.
Add prediluted engine coolant
meeting the Ford specification. See
Scheduled Maintenance (page 436).
273
Maintenance

Ford part number /Ford specification
Ford part name or
equivalent
Capacity
Item
/ WSH-M1C231-A
1Use only Motorcraft DOT 4 LV High Performance Brake Fluid or equivalent
meeting WSS-M6C65-A2 and ISO 4925 Class 6. Use of any fluid other than
the recommended fluid may cause brake system damage.
2Approximate dry fill capacity. Actual amount may vary during fluid changes.
3Automatic transmissions that require Motorcraft MERCON LV transmission
fluid should only use Motorcraft MERCON LV transmission fluid.
Use of any fluid other than the recommended fluid may cause transmission
damage.
Change the automatic transmission fluid and filter at the correct service interval.
See Scheduled Maintenance (page 436).
4See your authorized dealer for fluid level checking or filling.
5Your engine has been designed to use Motorcraft engine oils or equivalent oils
that meet Ford specifications. It is also acceptable to use an engine oil of
recommended viscosity grade that meets API SN requirements and displays
the API Certification Mark for gasoline engines
6Do not use supplemental engine oil additives in your engine. They are
unnecessary and could lead to engine damage that is not covered by your Ford
warranty.
7Add the coolant type originally equipped in your vehicle.
8
WARNING
The A/C refrigerant system contains refrigerant R-134a under high pressure.
Opening the A/C refrigerant system can cause personal injury. A/C
refrigerant system is to be serviced only by qualified personnel.
336
Capacities and Specifications

• Travel expense reimbursement forlodging, meals and rental car
• Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your
Ford Extended Service Plan coverage
expires, you can transfer any
remaining coverage to the new owner.
Whenever you sell your vehicle,
prospective buyers may have a higher
degree of confidence that vehicle was
properly maintained with Ford ESP,
thereby improving resale value.
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also
offers a Premium Maintenance Plan
that covers all scheduled
maintenance, and select items that
routinely wear out.
The coverage is prepaid, so you never
have to worry about affording your
vehicle maintenance. It covers regular
checkups, routine inspections,
preventive care and replacement of
select items that require periodic
attention for normal wear:
• Windshield Wiper Blades
• Spark Plugs (except in California) • The Clutch Disc
• Brake Pads and Linings
• Shock Absorbers
• Belts and Hoses
• Diesel Exhaust Fluid
Replenishment
Contact your selling authorized Ford
or Lincoln dealership today so they
can customize a Ford Extended
Service Plan that fits your driving
lifestyle and budget.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with
an affordable, no interest, no fee
payment program.
To learn more, call our Ford ESP
specialists at 800-367-3377. Don’t
forget to ask about our interest free
payment program, allowing you all
the security and benefits Ford ESP has
to offer while paying over time. You
are pre-approved with no credit
checks, no hassles!
Complete the information below and
mail to:
Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039
340
Ford Extended Service Plan (ESP)