maintenance LINCOLN MKZ 2017 Owners Manual

Introduction
About This Manual............................................7
Symbols Glossary
..............................................7
Data Recording
..................................................9
California Proposition 65
...............................12
Perchlorate........................................................12
Lincoln Automotive Financial Services
.........................................................12
Replacement Parts Recommendation........13
Special Notices
.................................................13
Mobile Communications Equipment
...........14
Export Unique Options...................................14
Environment
Protecting the Environment..........................16
Child Safety
General Information
........................................17
Installing Child Restraints
..............................19
Booster Seats
..................................................28
Child Restraint Positioning
............................31
Child Safety Locks..........................................32 Seatbelts
Principle of Operation....................................34
Fastening the Seatbelts................................35
Seatbelt Height Adjustment.........................38
Seatbelt Warning Lamp and Indicator
Chime
............................................................39
Seatbelt Reminder..........................................40
Child Restraint and Seatbelt Maintenance.................................................41
Seatbelt Extension
.........................................42
Personal Safety System ™
Personal Safety System ™
..............................43
Supplementary Restraints System
Principle of Operation
....................................44
Driver and Passenger Airbags....................45
Front Passenger Sensing System...............47
Side Airbags
.....................................................49
Driver and Passenger Knee Airbags.........50
Safety Canopy™................................................51
Crash Sensors and Airbag Indicator
..........52 Airbag Disposal
...............................................53
Keys and Remote Controls
General Information on Radio Frequencies.................................................54
Remote Control...............................................55
Replacing a Lost Key or Remote Control..........................................................59
MyKey™
Principle of Operation...................................60
Creating a MyKey............................................61
Clearing All MyKeys
.......................................62
Checking MyKey System Status.................62
Using MyKey With Remote Start Systems.........................................................63
MyKey Troubleshooting
................................63
Locks
Locking and Unlocking
.................................65
Keyless Entry.....................................................71
Interior Luggage Compartment Release..........................................................73
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Table of Contents

Towing
Towing a Trailer.............................................249
Recommended Towing Weights..............250
Essential Towing Checks...........................252
Towing the Vehicle on Four Wheels
.......254
Driving Hints
Breaking-In....................................................256
Economical Driving
......................................256
Driving Through Water
...............................256
Floor Mats
.......................................................257
Roadside Emergencies
Roadside Assistance
...................................259
Hazard Warning Flashers...........................260
Fuel Shutoff...................................................260
Jump Starting the Vehicle...........................261
Post-Crash Alert System.............................264
Transporting the Vehicle............................264
Towing Points
................................................265
Customer Assistance
Getting the Services You Need
................267 In California (U.S. Only)...............................268
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)........................269
Utilizing the Mediation/Arbitration Program (Canada Only)...........................................270
Getting Assistance Outside the U.S. and Canada.........................................................271
Ordering Additional Owner's Literature....................................................272
Reporting Safety Defects (U.S. Only).......273
Reporting Safety Defects (Canada Only)............................................................273
Fuses
Fuse Specification Chart
............................275
Changing a Fuse..........................................292
Maintenance
General Information
....................................295
Opening and Closing the Hood...............295
Under Hood Overview - 2.0L
....................297
Under Hood Overview - 3.0L....................299
Engine Oil Dipstick - 2.0L............................301
Engine Oil Dipstick - 3.0L............................301 Engine Oil Check..........................................301
Oil Change Indicator Reset.......................302
Engine Coolant Check................................303
Automatic Transmission Fluid Check......307
Brake Fluid Check..........................................311
Washer Fluid Check......................................312
Fuel Filter
.........................................................312
Changing the 12V Battery...........................312
Checking the Wiper Blades........................314
Changing the Wiper Blades........................314
Adjusting the Headlamps............................315
Changing a Bulb
............................................316
Bulb Specification Chart..............................316
Changing the Engine Air Filter..................319
Vehicle Care
General Information.....................................320
Cleaning Products
.......................................320
Cleaning the Exterior
....................................321
Waxing............................................................322
Cleaning the Engine....................................322
Cleaning the Windows and Wiper Blades.........................................................323
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Cleaning the Interior....................................323
Cleaning the Instrument Panel and Instrument Cluster Lens.........................325
Cleaning Leather Seats..............................326
Repairing Minor Paint Damage.................326
Cleaning the Alloy Wheels.........................327
Vehicle Storage
.............................................327
Wheels and Tires
Tire Sealant and Inflator Kit.......................330
Tire Care
.........................................................337
Using Summer Tires
....................................352
Using Snow Chains......................................352
Tire Pressure Monitoring System
.............353
Changing a Road Wheel.............................357
Technical Specifications
.............................365
Capacities and Specifications
Engine Specifications - 2.0L......................367
Engine Specifications - 3.0L......................368
Motorcraft Parts - 2.0L................................369
Motorcraft Parts - 3.0L
..................................371
Vehicle Identification Number...................372 Vehicle Certification Label.........................372
Transmission Code Designation...............373
Capacities and Specifications - 2.0L.......374
Capacities and Specifications - 3.0L.......379
Audio System
General Information.....................................386
Audio Unit - Vehicles With: Premium AM/
FM/CD
.........................................................387
Media Hub......................................................389
SYNC™ 3
General Information
.....................................390
Home Screen
................................................407
Using Voice Recognition............................408
Entertainment.................................................419
Climate............................................................432
Phone..............................................................436
Navigation......................................................444
Apps
.................................................................454
Settings...........................................................457
SYNC™ 3 Troubleshooting..........................474 Accessories
Accessories....................................................491
Lincoln Protect
Lincoln Protect
..............................................493
Scheduled Maintenance
General Maintenance Information...........495
Normal Scheduled Maintenance
.............499
Special Operating Conditions Scheduled Maintenance.............................................503
Scheduled Maintenance Record..............507
Appendices
End User License Agreement...................527
Type Approvals.............................................546
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Table of Contents

P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owner’
s
Manual. Genuine Ford and Motorcraft parts
meet or exceed these specifications. Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish, structural
integrity, corrosion protection and dent
resistance. During vehicle development we
validate that these parts deliver the intended
level of protection as a whole system. A
great way to know for sure you are getting
this level of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Lincoln Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be covered
by the Lincoln Warranty. For additional
information, refer to the terms and conditions
of the Lincoln Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered
and what is not covered by your vehicle
’s
New Vehicle Limited Warranty, refer to the
Warranty Manual that is provided to you
along with your Owner’ s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls. WARNINGS
You risk death or serious injury to
yourself and others if you do not follow
the instruction highlighted by the warning
symbol. Failure to follow the specific
warnings and instructions could result in
personal injury. Never place front seat mounted
rear-facing child or infant seats in front
of an active passenger airbag. 13
MKZ (CC9) Canada/United States of America, enUSA, First Printing Introduction

Deactivating and Activating the Belt-Minder
Feature
WARNING
While the system allows you to
deactivate it, this system is designed
to improve your chances of being safely
belted and surviving an accident. We
recommend you leave the system activated
for yourself and others who may use the
vehicle. Note:
The driver and front passenger
warnings switch on and off independently.
When you perform this procedure for one
seating position, do not buckle the other
position as this will terminate the process.
Read Steps 1 - 4 thoroughly before
proceeding with the programming
procedure.
Before following the procedure, make sure
that:
• The parking brake is set.
• The transmission is in park (P) or neutral
(N). •
The ignition is off.
• The driver and front passenger safety
belts are unbuckled.
1. Switch the ignition on. Do not start the vehicle.
2. Wait until the safety belt warning light turns off (about one minute). After Step
2, wait an additional 5 seconds before
proceeding with Step 3. Once you start
Step 3, you must complete the procedure
within 30 seconds.
3. For the seating position you are switching
off, buckle then unbuckle the safety belt
three times at a moderate speed, ending
in the unbuckled state. After Step 3, the
safety belt warning light turns on.
4. While the safety belt warning light is on, buckle and then unbuckle the safety belt.
After Step 4, the safety belt warning light
flashes for confirmation.
• This will switch the feature off for that
seating position if it is currently on.
• This will switch the feature on for that
seating position if it is currently off. CHILD RESTRAINT AND SEATBELT
MAINTENANCE
Inspect the vehicle safety belts and child
safety seat systems periodically to make sure
they work properly and are not damaged.
Inspect the vehicle and child seat safety belts
to make sure there are no nicks, tears or
cuts. Replace if necessary. All vehicle safety
belt assemblies, including retractors, buckles,
front safety belt buckle assemblies, buckle
support assemblies (slide bar-if equipped),
shoulder belt height adjusters (if equipped),
shoulder belt guide on seat back (if
equipped), rear inflatable safety belts (if
equipped), child safety seat LATCH and
tether anchors, and attaching hardware,
should be inspected after a crash. Read the
child restraint manufacturer's instructions for
additional inspection and maintenance
information specific to the child restraint.
41
MKZ (CC9) Canada/United States of America, enUSA, First Printing Seatbelts

While the system is designed to help reduce
serious injuries, contact with a deploying
airbag may also cause abrasions or swelling.
Temporary hearing loss is also a possibility
as a result of the noise associated with a
deploying airbag. Because airbags must
inflate rapidly and with considerable force,
there is the risk of death or serious injuries
such as fractures, facial and eye injuries or
internal injuries, particularly to occupants
who are not properly restrained or are
otherwise out of position at the time of airbag
deployment. Thus, it is extremely important
that occupants be properly restrained as far
away from the airbag module as possible
while maintaining vehicle control.
Routine maintenance of the airbags is not
required.
DRIVER AND PASSENGER
AIRBAGS WARNINGS
Never place your arm or any objects
over an airbag module. Placing your
arm over a deploying airbag can result in
serious arm fractures or other injuries.
Objects placed on or over the airbag inflation
area may cause those objects to be
propelled by the airbag into your face and
torso causing serious injury. Airbags can kill or injure a child in a
child seat. Never place a rear-facing
child seat in front of an active airbag. If you
must use a forward-facing child seat in the
front seat, move the seat upon which the
child seat is installed all the way back. The driver and front passenger airbags will
deploy during significant frontal and near
frontal crashes.
The driver and passenger front airbag system
consists of:
•
Driver and passenger airbag modules.
• Front passenger sensing system. · Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 52).
45
MKZ (CC9) Canada/United States of America, enUSA, First Printing Supplementary Restraints SystemE151127

Children 12 years old and under should
always be properly restrained in the rear
seats. The Safety Canopy will not interfere
with children restrained using a properly
installed child or booster seat because it is
designed to inflate downward from the
headliner above the doors along the side
window opening.
The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a group
of automotive safety experts known as the
Side Airbag Technical Working Group. These
recommended testing procedures help
reduce the risk of injuries related to the
deployment of side airbags (including the
Safety Canopy).
CRASH SENSORS AND AIRBAG
INDICATOR WARNING
Modifying or adding equipment to the
front end of the vehicle (including
frame, bumper, front end body structure and
tow hooks) may affect the performance of
the airbag system, increasing the risk of
injury. Do not modify the front end of the
vehicle. Your vehicle has a collection of crash and
occupant sensors which provide information
to the restraints control module. The
restraints control module deploys (activates)
the front seatbelt system, the adaptive
collapsible steering column, driver airbag,
passenger airbag, knee airbag(s), seat
mounted side airbags, Safety Canopy and
optional rear inflatable seatbelts. Based on
the type of crash, the restraints control
module will deploy the appropriate safety
devices.The restraints control module also monitors
the readiness of the above safety devices
plus the crash and occupant sensors. The
readiness of the safety system is indicated
by a warning indicator light in the instrument
cluster or a backup tone (if equipped).
Routine maintenance of the airbag is not
required.
A difficulty with the system is indicated by
one or more of the following:
The readiness light will not
illuminate immediately after the
ignition is turned on.
• The readiness light will either flash or
stay lit.
• A series of five beeps will be heard (If
equipped). The tone pattern will repeat
periodically until the problem, the light
or both are repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
52
MKZ (CC9) Canada/United States of America, enUSA, First Printing Supplementary Restraints System

Powertrain Fault
Illuminates when a powertrain or
an AWD fault has been detected.
Contact your authorized dealer as
soon as possible.
Service Engine Soon If the service engine soon indicator
light stays illuminated after the
engine is started, it indicates that
the On Board Diagnostics system (OBD) has
detected a malfunction of the vehicle
emissions control system. Refer to On board
diagnostics (OBD) in the Fuel and Refueling
chapter for more information about having
your vehicle serviced. See Emission Control
System (page 170).
If the light is blinking, engine misfire is
occurring which could damage your catalytic
converter. Drive in a moderate fashion (avoid
heavy acceleration and deceleration) and
have your vehicle serviced immediately. WARNING
Under engine misfire conditions,
excessive exhaust temperatures could
damage the catalytic converter, the fuel
system, interior floor coverings or other
vehicle components, possibly causing a fire.
Have an authorized dealer service your
vehicle immediately. The service engine soon indicator light
illuminates when the ignition is first turned
on prior to engine start to check the bulb and
to indicate whether the vehicle is ready for
Inspection/Maintenance (I/M) testing.
Normally, the service engine soon light will
stay on until the engine is cranked, then turn
itself off if no malfunctions are present.
However, if after 15 seconds the service
engine soon light blinks eight times, it means
that the vehicle is not ready for I/M testing.
See
Emission Control System (page 170).
Stability Control It will flash when the system is
active. If it remains illuminated or
does not illuminate when you
switch the ignition on, this indicates a
malfunction. During a malfunction the system
will switch off. Have the system checked by
your authorized dealer immediately.
See
Using Stability Control (page 197).
Stability Control Off It will illuminate when you switch
the system off. It will go out when
you switch the system back on or
when you switch the ignition off. See Using
Stability Control
(page 197).
Trunk Ajar Displays when the ignition is on
and the trunk is not completely
closed.
106
MKZ (CC9) Canada/United States of America, enUSA, First Printing Instrument Cluster E138639 E130458 E159323

Maintenance
Action
Message
Stop the vehicle as soon as safely possible, turn off the engine. Check the oil level. If the warningstays on or continues to come on with your engine running, contact your \
authorized dealer as soon as possible.
Low Engine Oil Pressure
Displayed when the engine oil life remaining is 10% or less. See Engine Oil Check (page 301).
Change Engine Oil Soon
Displayed when the oil life left reaches 0%.
See Engine Oil Check (page 301).
Oil Change Required
Indicates the brake fluid level is low and the brake system should be inspected immediately.See
Brake Fluid Check (page 311).
Brake Fluid Level Low
Displays when the brake system needs servicing. Stop the vehicle in a safe place. Contact your authorized dealer.
Check Brake System
Displays when the engine coolant temperature is excessively high.
Engine Coolant Over Temperature
Displays when the washer fluid is low and needs to be refilled.
Washer Fluid Level Low
Displays when the engine has reduced power in order to help reduce high \
coolant temperatures.
Power Reduced to Lower Engine Temp
Displays to indicate that the vehicle is still in Transport or Factory mode. This may not allow somefeatures to operate properly. See your authorized dealer.
Transport / Factory Mode
Informs the driver that the powertrain needs service due to a powertrain\
malfunction.
See Manual
124
MKZ (CC9) Canada/United States of America, enUSA, First Printing Information Displays

Action
Message
The electric parking brake is not fully released.
Park Brake Not Released
The electric parking brake system has been put into a special mode that is used to allow serviceof the rear brakes. Contact an authorized dealer.
Park Brake Maintenance Mode
The electric park brake system has detected a condition that requires service. Some functionalitymay still be available. Contact your authorized dealer.
Park Brake Limited Function Service
Required
The electric parking brake system has detected a condition that requires service. Contact your authorized dealer.
Park Brake Malfunction Service Now
Numerous park brake applies have overheated the system. Wait 2 minutes before attemptingto apply again.
Park Brake System Overheated
Power Steering Action
Message
The power steering system has detected a condition that requires service\
. See your authorized dealer.
Steering Fault Service Now
The power steering system is not working. Stop the vehicle a safe place. Contact your authorized dealer.
Steering Loss Stop Safely
The power steering system has detected a condition within the power stee\
ring system or passiveentry or passive start system requires service. Contact your authorized dealer.
Steering Assist Fault Service Required
127
MKZ (CC9) Canada/United States of America, enUSA, First Printing Information Displays