towing LINCOLN MKZ 2019 Owner's Manual

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is separate from the NewVehicle Limited Warranty.
The service is available:
•Throughout the life of the vehicle fororiginal owners.
•For six years from the warranty start dateor 70,000 mi (110,000 km), whichevercomes first, for subsequent owners.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit, which may need a tow to thenearest Lincoln dealer).
•Battery jump start.
•Lock-out assistance (key replacementcost is the client's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law shall deliver up to2 gal (8 L) of gasoline or 5 gal (20 L) ofdiesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft (30 m)of a paved or county maintained road,no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law shall tow Lincolneligible vehicles to the client's selling orpreferred dealer within 100 mi (160 km)of the disablement location or to thenearest Lincoln dealer. If a client requestsa tow to a selling or preferred dealer thatis more than 100 mi (160 km) from thedisablement location, the client isresponsible for any mileage costs inexcess of 100 mi (160 km).
•Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer.
Vehicles Sold in the United States:Using Roadside Assistance
United States clients who require roadsideassistance, call 1-800-521-4140.
If you need to arrange roadside assistancefor yourself, Lincoln Motor Companyreimburses a reasonable amount for towingto the nearest Lincoln dealership within100 mi (160 km). To obtain reimbursementinformation, United States clients, call1-800-521-4140. Clients need to submit theiroriginal receipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is eligible within Canada or thecontinental United States.
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Roadside Emergencies

•Your vehicle runs out of power.
•Sounding of the horn is only enabled inspecific markets.
TRANSPORTING THE VEHICLEIf you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. LincolnMotor Company does not approve a slingbelttowing procedure. If you tow your vehicleincorrectly, or by any other means, vehicledamage may occur.
Lincoln Motor Company produces a towingmanual for all authorized tow truck operators.Have your tow truck operator refer to thismanual for proper hook-up and towingprocedures for your vehicle.
It is acceptable to have your front-wheeldrive vehicle towed from the front if usingproper wheel lift equipment to raise the frontwheels off the ground. When towing in thismanner, the rear wheels can remain on theground.
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Roadside EmergenciesE143886

Front-wheel drive vehicles must have thefront wheels placed on a tow dolly whentowing your vehicle from the rear usingwheel lift equipment. This prevents damageto the transmission.
Towing an all-wheel drive vehicle requiresthat all wheels be off the ground, such asusing a wheel lift and dollies or flatbedequipment. This prevents damage to thetransmission, all-wheel drive system andvehicle.
TOWING POINTS
Due to local market requirements in somecountries, some vehicles may be equippedwith a recovery hook.
Recovery Hook Location
If your vehicle is equipped with a screw-inrecovery hook, it is with the spare tire kit orthe rear under floor storage.
Installing the Recovery Hook
There is an installation point for the recoveryhook located behind the fascia.
Note:The screw-in recovery hook has aleft-hand thread. Turn it counterclockwise toinstall it. Make sure that the recovery hookis fully tightened.
Remove the recovery hook cover by pryingit off at the notch with a screwdriver or similarobject.
Note:Use a soft cloth to cover the pryingtool. This helps prevent scratch marks to thevehicle's paint.
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Roadside EmergenciesE146284 E188420

Driving with a T-type Mini-spare or Full-sizeDissimilar Spare With Label on Wheel
Do not:
•Exceed 50 mph (80 km/h).
•Load the vehicle beyond maximumvehicle load rating listed on the SafetyCompliance Label.
•Tow a trailer.
•Use snow chains on the end of thevehicle with the dissimilar spare tire.
•Use more than one dissimilar spare tireat a time.
•Use commercial car washing equipment.
•Try to repair the dissimilar spare tire.
Use of the above dissimilar spare wheel atany one wheel location can lead toimpairment of the following:
•Handling, stability and brakingperformance.
•Comfort and noise.
•Ground clearance and parking at curbs.
•Winter weather driving capability.
•Wet weather driving capability.
•All-wheel driving capability, if applicable.
Driving With a Full-size Dissimilar SpareWheel and Tire Assembly
Do not:
•Exceed 70 mph (113 km/h).
•Use more than one dissimilar sparewheel and tire assembly at a time.
•Use commercial car washing equipment.
•Use snow chains on the end of thevehicle with the dissimilar spare wheeland tire assembly.
Use of the above dissimilar spare wheel atany one wheel location can lead toimpairment of the following:
•Handling, stability and brakingperformance.
•Comfort and noise.
•Ground clearance and parking at curbs.
•Winter weather driving capability.
•Wet weather driving capability.
•All-wheel driving capability.
Give additional caution to the following whendriving with the full-size dissimilar sparewheel and tire assembly:
•Towing a trailer.
•Driving vehicles equipped with a camperbody.
•Driving vehicles with a load on the cargorack.
Drive cautiously when using a full-sizedissimilar spare wheel and tire assembly andseek service as soon as possible.
Changing a Road Wheel Procedure
WARNING: When one of the frontwheels is off the ground, the transmissionalone will not prevent the vehicle frommoving or slipping off the jack, even if thetransmission is in park (P).
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Wheels and Tires

Stowing the Flat Tire Without theRetainer Strap
You can temporarily stow the full-size roadwheel in the spare tire compartment.
1.Lift the carpeted wheel cover at an angleto access the spare tire compartment.
2.Place the wheel in the spare tire well withthe valve stem facing down.
3.Install the shorter jack retainer bolt to thejack bolt-down bracket through thecentre of the wheel. Finally, wind thewheel retainer down to secure the wheelin place.
4. Place the jack and tools back into thespare tire compartment.
5. Replace the carpeted wheel cover.
Stowing the Flat Tire Using theRetainer Strap (If Equipped)
You can temporarily stow the full-size roadwheel in the spare tire compartment.
1. Find the flat tire retainer strap tuckedinside the jack channel.
2.Locate the jack bolt-down bracket. Pushthe retainer strap through the jackbolt-down bracket.
3.Put the jack and lug wrench away. Makesure the jack is fastened so it does notrattle when you drive.
4.Stow the flat tire on the floor in the cargoarea.
5. Weave the retainer strap through thewheel openings.
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Wheels and TiresE227869 E224480

PROTECT YOURSELF FROM THE RISINGCOST OF VEHICLE REPAIRS WITHLINCOLN PROTECT EXTENDED SERVICEPLAN.
Lincoln Protect Extended Service Plans(U.S. Only)
Lincoln Protect means peace of mind. It’s theextended service plan backed by the LincolnMotor Company, and provides moreprotection beyond the New Vehicle LimitedWarranty coverage. When you visit yourLincoln Dealer, insist on genuine LincolnProtect extended service plans!
Lincoln Protect Extended Service Plan CanQuickly Pay for Itself
One trip to the Service Center could easilyexceed the price of your Lincoln Protectextended service plan. With Lincoln Protectyou minimize your risk for unexpected repairbills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protectextended service plans with different levelsof coverage. Ask your authorized dealer fordetails.
1.PremiumCARE - Our most comprehensivecoverage. With over 1,000 coveredcomponents, this plan is so complete it’sprobably easier to list what’s not covered.
2.ExtraCARE - Covers 113 components, andincludes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 criticalcomponents.
Lincoln Protect extended service plans arehonored by all authorized Lincoln dealers inthe U.S., Canada and Mexico.
That means you get:
•Reliable, quality service at any Lincoln orFord dealership.
•Repairs performed by factory trainedtechnicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer forservice, we’ll give you a loaner to use for theday.
Extended Rental Benefits
If your vehicle is kept overnight for coveredrepairs, you are eligible for rental carcoverage, including bumper to bumperwarranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jumpstarts.
•Out of fuel and lock-out assistance.
•Travel expense reimbursement forlodging, meals and rental car.
•Assistance for taxi, shuttle, rental carcoverage and other transportation.
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Lincoln Protect

There are several Lincoln Protect extendedservice plans available in various time,distance and deductible combinations. Eachplan is tailored to fit your own driving needs,including reimbursement for towing andrental. When you purchase Lincoln Protectextended service plan, you receive addedpeace-of-mind protection throughoutCanada, the United States and Mexico,provided by a network of participatingauthorized Lincoln Motor Company dealers.
Note:Repairs performed outside of Canada,the United States and Mexico are not eligiblefor Lincoln Protect extended service plancoverage.
This information is subject to change. Formore information, visit your local Lincoln ofCanada dealer or www.Lincoln.ca to find theLincoln Protect extended service plan thatis right for you.
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Lincoln Protect

When to expect the OIL CHANGE REQUIRED Message
Vehicle Use and ExampleInterval
Normal
7,500–10,000 mi (12,000–16,000 km)Normal commuting with highway drivingNo, or moderate, load or towingFlat to moderately hilly roadsNo extended idling
Severe
5,000–7,500 mi (8,000–12,000 km)Moderate to heavy load or towingMountainous or off-road conditionsExtended idlingExtended hot or cold operation
Extreme
3,000–5,000 mi (5,000–8,000 km)Maximum load or towingExtreme hot or cold operation
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Scheduled Maintenance

Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter as indicated by information display and perform services listed in the NormalScheduled Maintenance chart.As required
Inspect rear axle and U-joints.Inspect frequently, serviceas required
See axle maintenance items under Exceptions.Every 30,000 mi(48,000 km)Change automatic transmission fluid.
Replace spark plugs.Every 60,000 mi(96,000 km)
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Scheduled Maintenance

Center Console.............................................160Rear Seat Armrest...............................................160
Changing a Bulb............................................317Replacing Bulbs...................................................317
Changing a Fuse..........................................294Fuses.....................................................................294
Changing a Road Wheel............................356Changing a Road Wheel Procedure..............358Dissimilar Spare Wheel and Tire AssemblyInformation.......................................................357Stowing the Flat Tire Using the RetainerStrap..................................................................363Stowing the Flat Tire Without the RetainerStrap..................................................................363
Changing the 12V Battery...........................314Changing the Engine Air Filter...................317Changing the Wiper Blades.......................316Checking MyKey System Status.................64MyKey Distance.....................................................64Number of Admin Keys.......................................65Number of MyKeys...............................................64
Checking the Wiper Blades........................315Child Restraint and SeatbeltMaintenance..................................................44Child Restraint Positioning...........................33Child Safety.......................................................19General Information..............................................19
Child Safety Locks..........................................35Left-Hand Side.......................................................36Right-Hand Side....................................................36
Cleaning Leather Seats..............................325Cleaning Products.........................................319Materials................................................................319
Cleaning the Engine....................................322Cleaning the Exterior..................................320Cleaning the Headlamps.................................320Exterior Chrome Parts........................................321Exterior Plastic Parts...........................................321Stripes or Graphics.............................................321Underbody............................................................321Under Hood..........................................................321
Cleaning the Instrument Panel andInstrument Cluster Lens...........................325Cleaning the Interior....................................323Cleaning Alcantara Microfiber ClothFabric................................................................323
Cleaning the Wheels...................................326Cleaning the Windows and WiperBlades...........................................................322Clearing All MyKeys.......................................64Climate............................................................435Climate Control..............................................136Climate Controlled Seats............................150Cooled Seats.........................................................151
Coolant CheckSee: Engine Coolant Check............................304
Crash Sensors and Airbag Indicator..........55Creating a MyKey...........................................63Programming and Changing ConfigurableSettings...............................................................64
Cross Traffic Alert.........................................236Blocked Sensors................................................239Switching the System Off and On..................239System Errors......................................................239System Lights, Messages and AudibleAlerts.................................................................239System Limitations.............................................239Using the Cross Traffic Alert System.............236
Cruise Control..................................................83Principle of Operation........................................217Type One................................................................83Type Two.................................................................83
Cruise controlSee: Using Cruise Control.................................217
Customer Assistance..................................269
D
Data Recording................................................10Event Data Recording...........................................10Service Data Recording.......................................10
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Index