service LINCOLN MKZ 2019 Owner's Guide

All-Wheel Drive Messages
Action / DescriptionAWD Messages
Displays when the system automatically disables to protect itself. Thismay be caused by operating the vehicle with the compact tire installed,if the system is overheating or if there is an issue with another vehiclesystem preventing AWD operation. The system resumes normaloperation and clears this message after cycling the ignition on andoff and driving a short distance with the road tire re-installed, afterthe system is allowed to cool or after the other vehicle system issuesare resolved.
AWD OFF
Displays in conjunction with the powertrain malfunction or reducedpower light when the system is not operating properly. If the messagestays on or continues to come on, contact your authorized dealer assoon as possible.
AWD Malfunction Service Required
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All-Wheel Drive (If Equipped)

Once through water, always try the brakes.Wet brakes do not stop the vehicle aseffectively as dry brakes. Drying can beimproved by moving your vehicle slowlywhile applying light pressure on the brakepedal.
Be cautious of sudden changes in vehiclespeed or direction when you are driving inmud. Even AWD vehicles can lose tractionin slick mud. As when you are driving oversand, apply the accelerator slowly and avoidspinning your wheels. If the vehicle doesslide, steer in the direction of the slide untilyou regain control of the vehicle.
After driving through mud, clean off residuestuck to rotating driveshafts and tires. Excessmud stuck on tires and rotating driveshaftscauses an imbalance that could damagedrive components.
Note:Driving through deep water maydamage the transmission.
If the front or rear axle is submerged in water,have the power transfer unit (PTU) or rearaxle serviced by an authorized dealer.
Driving on Hilly or Sloping Terrain
Note:Avoid driving crosswise or turning onsteep slopes or hills. A danger lies in losingtraction, slipping sideways and possiblyrolling over. Whenever driving on a hill,determine beforehand the route you will use.Do not drive over the crest of a hill withoutseeing what conditions are on the other side.Do not drive in reverse over a hill withoutthe aid of an observer.
Although natural obstacles may make itnecessary to travel diagonally up or down ahill or steep incline, you should always try todrive straight up or straight down.
When climbing a steep slope or hill, start ina lower gear rather than downshifting to alower gear from a higher gear once theascent has started. This reduces strain onthe engine and the possibility of stalling.
If you do stall out, do not try to turnaroundbecause you might roll over. It is better toback down to a safe location.
Apply just enough power to the wheels toclimb the hill. Too much power will cause thetires to slip, spin or lose traction, resulting inloss of vehicle control.
Descend a hill in the same gear you woulduse to climb up the hill to avoid excessivebrake application and brake overheating. Donot descend in neutral; instead, disengageoverdrive or manually shift to a lower gear.When descending a steep hill, avoid suddenhard braking as you could lose control. Thefront wheels have to be turning in order tosteer the vehicle.
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All-Wheel Drive (If Equipped)E143949

PRINCIPLE OF OPERATION
The traction control system helps avoid drivewheel spin and loss of traction.
If your vehicle begins to slide, the systemapplies the brakes to individual wheels and,when needed, reduces engine power at thesame time. If the wheels spin whenaccelerating on slippery or loose surfaces,the system reduces engine power in orderto increase traction.
USING TRACTION CONTROL
WARNING: The stability and tractioncontrol light illuminates steadily if the systemdetects a failure. Make sure you did notmanually disable the traction control systemusing the information display controls or theswitch. If the stability control and traction
control light is still illuminating steadily, havethe system serviced by an authorized dealerimmediately. Operating your vehicle with thetraction control disabled could lead to anincreased risk of loss of vehicle control,vehicle rollover, personal injury and death.
The system automatically turns on each timeyou switch the ignition on.
If your vehicle is stuck in mud or snow,switching traction control off may bebeneficial as this allows the wheels to spin.
Note:When you switch traction control off,stability control remains fully active.
Switching the System Off
When you switch the system off or on, amessage appears in the information displayshowing system status.
You can switch the system off by either usingthe information display controls or the switch.
Using the Information Display Controls
You can switch this feature off or on in theinformation display. See General Information(page 110).
Using a Switch (If Equipped)
Use the traction control switch on theinstrument panel to switch the system off oron.
System Indicator Lights and Messages
The stability and traction controllight:
•Temporarily illuminates on enginestart-up.
•Flashes when a driving conditionactivates either of the systems.
•Illuminates if a problem occurs in eitherof the systems.
The stability and traction controloff light temporarily illuminates onengine start-up and stays on whenyou switch the traction control system off.
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Traction ControlE138639 E130458

Note:The system turns on each time youswitch the ignition on and you shift intoreverse (R). If you temporarily switch thesystem off, it turns on the next time youswitch the ignition on.
Note:The system may not correctly operatewhen towing a trailer. For vehicles with atrailer tow module and tow bar approved byus, the system turns off when you attach atrailer. For vehicles with an aftermarkettrailer tow module or tow bar, werecommend that you switch the system offwhen you attach a trailer.
To permanently switch the system off,contact an authorized dealer.
STEERING
Electric Power Steering
WARNING: The electric power steeringsystem has diagnostic checks thatcontinuously monitor the system. If a fault isdetected, a message displays in theinformation display. Stop your vehicle assoon as it is safe to do so. Switch the ignitionoff. After at least 10 seconds, switch theignition on and watch the information displayfor a steering system warning message. If asteering system warning message returns,have the system checked by an authorizeddealer.
WARNING: If the system detects anerror, you may not feel a difference in thesteering, however a serious condition mayexist. Obtain immediate service from anauthorized dealer, failure to do so may resultin loss of steering control.
Your vehicle has an electric power steeringsystem. There is no fluid reservoir. Nomaintenance is required.
If your vehicle loses electrical power whileyou are driving, electric power steeringassistance is lost. The steering system stilloperates and you can steer your vehiclemanually. Manually steering your vehiclerequires more effort.
Extreme continuous steering may increasethe effort required for you to steer yourvehicle. This increased effort preventsoverheating and permanent damage to thesteering system. You do not lose the abilityto steer your vehicle manually. Typicalsteering and driving maneuvers allow thesystem to cool and return to normaloperation.
Steering Tips
If the steering wanders or pulls, check for:
•Correct tire pressures.
•Uneven tire wear.
•Loose or worn suspension components.
•Loose or worn steering components.
•Improper vehicle alignment.
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Driving Aids

ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•Do not tow a trailer until you drive yourvehicle at least 1,000 mi (1,600 km).
•Consult your local motor vehicle laws fortowing a trailer.
•See the instructions included with towingaccessories for the proper installationand adjustment specifications.
•Service your vehicle more frequently ifyou tow a trailer. See your scheduledmaintenance information.
•If you use a rental trailer, follow theinstructions the rental agency gives you.
You can find information on loadspecification terms found on the tire labeland Safety Compliance label as well asinstructions on calculating your vehicle's loadin the Load Carrying chapter. See Load Limit(page 248).
Remember to account for the trailer tongueweight as part of your vehicle load whencalculating the total vehicle weight.
Hitches
Do not use a hitch that either clamps ontothe bumper or attaches to the axle.
Distribute the trailer load so 10-15% of thetotal trailer weight is on the tongue.
Safety Chains
Note:Never attach safety chains to thebumper.
Always connect the safety chains to the hookretainers of your vehicle hitch.
To connect the safety chains, cross themunder the trailer tongue and allow enoughslack for turning tight corners. Do not allowthe chains to drag on the ground.
Trailer Brakes
WARNING: Do not connect a trailer'shydraulic brake system directly to yourvehicle's brake system. Your vehicle may nothave enough braking power and yourchances of having a collision greatlyincrease.
Electric brakes and manual, automatic orsurge-type trailer brakes are safe if you installthem properly and adjust them to themanufacturer's specifications. The trailerbrakes must meet local and federalregulations.
The rating for the tow vehicle's brakingsystem operation is at the gross vehicleweight rating, not the gross combinedweight rating.
Separate functioning brake systems arerequired for safe control of towed vehiclesand trailers weighing more than 1500 lb(680 kg) when load.
Trailer Lamps
WARNING: Never connect any trailerlamp wiring to the vehicle's tail lamp wiring;this may damage the electrical systemresulting in fire. Contact your authorizeddealer as soon as possible for assistance inproper trailer tow wiring installation.Additional electrical equipment may berequired.
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Towing

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is separate from the NewVehicle Limited Warranty.
The service is available:
•Throughout the life of the vehicle fororiginal owners.
•For six years from the warranty start dateor 70,000 mi (110,000 km), whichevercomes first, for subsequent owners.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit, which may need a tow to thenearest Lincoln dealer).
•Battery jump start.
•Lock-out assistance (key replacementcost is the client's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law shall deliver up to2 gal (8 L) of gasoline or 5 gal (20 L) ofdiesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft (30 m)of a paved or county maintained road,no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law shall tow Lincolneligible vehicles to the client's selling orpreferred dealer within 100 mi (160 km)of the disablement location or to thenearest Lincoln dealer. If a client requestsa tow to a selling or preferred dealer thatis more than 100 mi (160 km) from thedisablement location, the client isresponsible for any mileage costs inexcess of 100 mi (160 km).
•Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer.
Vehicles Sold in the United States:Using Roadside Assistance
United States clients who require roadsideassistance, call 1-800-521-4140.
If you need to arrange roadside assistancefor yourself, Lincoln Motor Companyreimburses a reasonable amount for towingto the nearest Lincoln dealership within100 mi (160 km). To obtain reimbursementinformation, United States clients, call1-800-521-4140. Clients need to submit theiroriginal receipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is eligible within Canada or thecontinental United States.
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Roadside Emergencies

This program is separate from the NewVehicle Limited Warranty, beginning fromthe original warranty start date and lasts thelife of the vehicle for the original owner.Subsequent owners receive coverage thatis concurrent with the 6 years or 70,000 mi(110,000 km), whichever occurs first,powertrain warranty coverage period.
If you purchased your vehicle in Canada andrequire roadside assistance, please call1-800-387-9333.
Vehicles Sold in Canada: UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in your walletfor quick reference.
In Canada, this card is found in the WarrantyGuide in the glove compartment of yourvehicle.
Vehicles Sold in Canada: RoadsideAssistance Program Coverage
The service is available 24 hours a day,seven days a week.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage.
For complete program coverage detailsreview your warranty guide, contact yourdealer, call us in Canada at 1-800-387-9333,or visit our website atwww.lincolncanada.com.
HAZARD FLASHERS
Note:The hazard flashers operate when theignition is in any position, or if the key is notin the ignition. If used when the vehicle is notrunning, the battery loses charge. As a result,there may be insufficient power to restartyour vehicle.
The flasher control is on theinstrument panel. Use your hazardflashers when your vehicle iscreating a safety hazard for other motorists.
•Press the flasher control and all front andrear direction indicators flash.
•Press the button again to switch them off.
FUEL SHUTOFF
WARNING: If your vehicle has beeninvolved in a crash, have the fuel systemchecked. Failure to follow this instructioncould result in fire, personal injury or death.
Note: When you try to restart your vehicleafter a fuel shutoff, the vehicle makes surethat various systems are safe to restart. Once the vehicle determines the systemsare safe, then the vehicle allows you torestart.
Note: In the event that your vehicle doesnot restart after your third attempt, contacta qualified technician.
The fuel pump shutoff stops the flow of fuelto the engine in the event of a moderate tosevere crash. Not every impact causes ashutoff.
Should your vehicle shut off after a crash,you may restart your vehicle.
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Roadside Emergencies

•Your vehicle runs out of power.
•Sounding of the horn is only enabled inspecific markets.
TRANSPORTING THE VEHICLEIf you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. LincolnMotor Company does not approve a slingbelttowing procedure. If you tow your vehicleincorrectly, or by any other means, vehicledamage may occur.
Lincoln Motor Company produces a towingmanual for all authorized tow truck operators.Have your tow truck operator refer to thismanual for proper hook-up and towingprocedures for your vehicle.
It is acceptable to have your front-wheeldrive vehicle towed from the front if usingproper wheel lift equipment to raise the frontwheels off the ground. When towing in thismanner, the rear wheels can remain on theground.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline provides warranty service, werecommend you return to your sellingauthorized dealer who wants to ensure yourcontinued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorized toperform all warranty repairs. This means that,depending on the warranty repair needed,you may have to take your vehicle to anotherauthorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicle tothe authorized dealer. Repairs are madeusing Lincoln or Motorcraft parts, orremanufactured or other parts that areauthorized by Lincoln.
Away From Home
If you are away from home when your vehicleneeds service, contact the Lincoln ClientRelationship Center or use the onlineresources listed below to find the nearestauthorized dealer.
In the United States:
Mailing address
Lincoln Motor CompanyClient Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-521-4140TDD for the hearing impaired:1-800-232-5952
Web Address
www.LincolnOwner.com
These are some of the items that can befound online:
•United States dealer locator by DealerName, City, State or ZIP Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Lincoln Extended Service Plans.
•Lincoln Original Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship CentreLincoln Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
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Customer Assistance

Web Address
www.LincolnCanada.com
Online Resources
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you are receiving,follow these steps:
1. Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3. If you require assistance or clarificationon Lincoln Motor Company policies,please contact the Lincoln ClientRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Client RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states, you must directly notifyLincoln in writing before pursuing remediesunder your state’s warranty laws. Lincoln isalso allowed a final repair attempt in somestates.
In the United States, a warranty dispute mustbe submitted to the BBB AUTO LINE beforetaking action under the Magnuson-MossWarranty Act, or to the extent allowed bystate law, before pursuing replacement orrepurchase remedies provided by certainstate laws. This dispute handling procedureis not required prior to enforcing statecreated rights or other rights which areindependent of the Magnuson-MossWarranty Act or state replacement orrepurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’s applicableexpress warranty after a reasonable numberof attempts, the manufacturer shall berequired to either replace the vehicle withone substantially identical or repurchase the
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Customer Assistance