roof LINCOLN MKZ 2020 User Guide

Disputes submitted to the BBB AUTO LINE
program are usually decided within forty days
after you file your claim with the BBB. You
are not bound by the decision, and may
reject the decision and proceed to court
where all findings of the BBB Auto Line
dispute, and decision, are admissible in the
court action. Should you choose to accept
the BBB AUTO LINE decision, Ford is then
bound by the decision, and must comply with
the decision within 30 days of receipt of your
acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application. You
will be asked for your name and address,
general information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center at
1-800-392-3673.
For additional information refer to the Better
Business Bureau website.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation. UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Customer Assistance

Protected Component
Fuse Rating
Fuse or Relay Number
Moonroof.
30A 1
1
Starter relay.
-
2
Rain sensor.
15A 2
3
Blower motor relay.
-
4
Power point 4 - Back of console.
20A 1
5
Water pump relay.
-
6
Powertrain control module - vehicle power 1.
20A 2
7
Powertrain control module power.
Powertrain control module - vehicle power 2.
20A 2
8
Emissions components.
Powertrain control module relay.
-
9
Power point 1 - driver front.
20A 1
10
Powertrain control module - vehicle power 4.
15A 3
11
Ignition coils.
Powertrain control module - vehicle power 3.
15A 3
12
Non-emissions components.
283
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Fuses

Protected Component
Fuse Rating
Fuse or Relay Number
Front climate controlled seats.
30A 1
77
Not used.
-
78
Blower motor.
40A 2
79
Wiper motor 2.
25A 1
80
Inverter.
40A 1
81
Not used.
–
82
Transmission Range Control Module shifter.
20A 1
83
Starter solenoid.
30A 1
84
Wide open panoramic roof 2.
30A 1
85
Anti-lock brake system pump.
60A 2
87
1 M case fuse.
2 J case fuse.
292
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Fuses

Protected Component
Fuse Rating
Fuse or Relay Number
Delayed accessory (power inverter logic all smart window
logic, driver window switch).
10A 1
23
Rear sunshade.
Moonroof.
Panoramic roof.
Central lock-unlock.
20A 1
24
Driver door (window, mirror).
30A 1
25
Front passenger door (window, mirror).
30A 1
26
Moonroof.
30A 1
27
Amplifier.
20A 1
28
Rear driver side door (window).
30A 1
29
Rear passenger side door (window).
30A 1
30
Not used (spare).
15A 1
31
Voice control.
10A 1
32
Radio frequency receiver.
Display.
296
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Fuses

•
Do not allow wax to come in contact with
any non-body (low-gloss black) colored
trim. The wax will discolor or stain the
parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should feel
smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal. When washing:
•
Take care when using a power washer
to clean the engine. The high-pressure
fluid could penetrate the sealed parts
and cause damage.
• Do not spray a hot engine with cold water
to avoid cracking the engine block or
other engine components.
• Spray Motorcraft Engine Shampoo and
Degreaser on all parts that require
cleaning and pressure rinse clean. In
Canada, use Motorcraft Engine Shampoo.
Note: If your vehicle has an engine cover
remove the cover before application of
Motorcraft Engine Shampoo and Degreaser.
Immediately rinse away any over spray.
• Never wash or rinse the engine while it
is hot or running; water in the running
engine may cause internal damage.
• Never wash or rinse any ignition coil,
spark plug wire or spark plug well, or the
area in and around these locations.
• Cover the battery, power distribution box,
and air filter assembly to prevent water
damage when cleaning the engine. CLEANING THE WINDOWS AND
WIPER BLADES
Car wash chemicals and environmental
fallout can result in windshield and wiper
blade contamination. Dirty windshield and
wipers will result in poor windshield wiper
operation. Keep the windshield and wiper
blades clean to maintain windshield wiper
performance.
To clean the windshield and wiper blades:
•
Clean the windshield with a non-abrasive
glass cleaner. When cleaning the interior
of the windshield, avoid getting any glass
cleaner on the instrument panel or door
panels. Wipe any glass cleaner off these
surfaces immediately.
• For windshields contaminated with tree
sap, chemicals, wax or bugs, clean the
entire windshield using steel wool (no
greater than 0000 grade) in a circular
motion and rinse with water.
• Clean the wiper blades with isopropyl
rubbing alcohol or windshield washer
concentrate.
327
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Vehicle Care

it, and (ii) save it, provided that you do not
remove any copyright notices that appear
and do not modify the Data in any way. You
agree not to otherwise reproduce, copy,
modify, decompile, disassemble or reverse
engineer any portion of this Data, and may
not transfer or distribute it in any form, for
any purpose, except to the extent permitted
by mandatory laws.
Restrictions
Except where you have been specifically
licensed to do so by NAV2 , and without
limiting the preceding paragraph, you may
not (a) use this Data with any products,
systems, or applications installed or
otherwise connected to or in communication
with vehicles, capable of vehicle navigation,
positioning, dispatch, real time route
guidance, fleet management or similar
applications; or (b) with or in communication
with any positioning devices or any mobile
or wireless-connected electronic or computer
devices, including without limitation cellular
phones, palmtop and handheld computers,
pagers, and personal digital assistants or
PDAs. You agree to cease using this Data if
you fail to comply with these terms and
conditions.
Limited Warranty
NAV2 warrants that (a) the Data will perform
substantially in accordance with the
accompanying written materials for a period
of ninety (90) days from the date of receipt,
and (b) any support services provided by
NAV2 shall be substantially as described in
applicable written materials provided to you
by NAV2, and NAV2’
s support engineers will
make commercially reasonable efforts to
solve any problem issues.
rigCustomer Remedies
NAV2 and its suppliers ’ entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2 with
a copy of your receipt. This Limited Warranty is void if failure of the Data has resulted from
accident, abuse, or misapplication. Any
replacement Data will be warranted for the
remainder of the original warranty period or
thirty (30) days, whichever is longer. Neither
these remedies nor any product support
services offered by NAV2 are available
without proof of purchase from an authorized
international source.
No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY SET
FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
538
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Appendices

Interior Lamps...................................................91
Front Interior Lamp................................................91
Rear Interior Lamps..............................................92
Interior Luggage Compartment Release
...........................................................75
Interior Mirror...................................................98
Auto-Dimming Mirror...........................................98
Introduction
.........................................................7
J
Jump Starting the Vehicle..........................267 Connecting the Jumper Cables.....................268
Jump Starting......................................................269
Preparing Your Vehicle.....................................267
Removing the Jumper Cables........................269
K
Keyless Entry
....................................................73
SECURICODE™ KEYLESS ENTRY
KEYPAD...............................................................73
Keyless Starting
..............................................161
Ignition Modes......................................................161
Keys and Remote Controls
...........................57 L
Lane Keeping System
.................................232
Switching the System On and Off..................233
Lighting Control
...............................................87
Flashing the Headlamp High Beam.................88
Headlamp High Beam.........................................88
Lighting
..............................................................87
General Information..............................................87
Lincoln Automotive Financial Services......14
Lincoln Protect
..............................................472
Lincoln Protect (CANADA ONLY)....................473
Lincoln Protect Extended Service Plans (U.S.
Only)..................................................................472
Load Carrying
.................................................251
Load Limit........................................................251 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................255
Vehicle Loading - with and without a Trailer
.................................................................251
Locking and Unlocking..................................67 Activating Intelligent Access.............................68
Autolock..................................................................70
Battery Saver...........................................................71
Illuminated Entry...................................................70
Illuminated Exit......................................................70 Locking and Unlocking the Doors with the
Key Blade...........................................................69
Luggage Compartment........................................71
Power Door Locks................................................67
Remote Control.....................................................67
Smart Unlocks for Intelligent Access Keys.....................................................................69
Lug Nuts See: Changing a Road Wheel.........................
355
M
Maintenance...................................................301 General Information............................................301
Memory Function..........................................146 Easy Entry and Exit Feature..............................
147
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob.......147
Saving a PreSet Position...................................146
Message Center See: Information Displays.................................109
Mirrors See: Windows and Mirrors.................................95
Mobile Communications Equipment..........16
Moonroof..........................................................99 Opening and Closing..........................................101
Type 1.....................................................................100
Type 2....................................................................100
552
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Driver Assist..........................................................451
General..................................................................451
Lincoln Way...........................................................451
Message Center.................................................452
Mobile Apps..........................................................451
Multi Contour Seats...........................................452
Navigation.............................................................451
Personal Profiles.................................................452
Phone.....................................................................451
Seats......................................................................452
Sound.....................................................................451
Valet Mode...........................................................452
Vehicle....................................................................451
Voice Control........................................................451
Setting the Cruise Control Speed.............221 Changing the Set Speed...................................221
Side Airbags.....................................................50
Side Sensing System...................................207 Object Distance Indicator................................
208
Sitting in the Correct Position....................140
Snow Chains See: Using Snow Chains..................................349
Spare Wheel See: Changing a Road Wheel.........................
355
Special Notices
................................................15
New Vehicle Limited Warranty...........................15
On Board Diagnostics Data Link
Connector...........................................................16 Special Instructions...............................................15
Special Operating Conditions Scheduled Maintenance...............................................484
Exceptions............................................................487
Speed Control See: Cruise Control.............................................221
Stability Control
............................................200
Principle of Operation.......................................200
Starting a Gasoline Engine.........................162 Automatic Engine Shutdown............................163
Failure to Start......................................................163
Fast Restart...........................................................162
Guarding Against Exhaust Fumes...................
164
Important Ventilating Information...................164
Stopping the Engine When Your Vehicle is Moving...............................................................164
Stopping the Engine When Your Vehicle is Stationary..........................................................164
Starting and Stopping the Engine..............161 General Information.............................................161
Steering ...........................................................
244
Adaptive Learning..............................................244
Electric Power Steering....................................244
Steering Wheel
................................................80
Storage Compartments...............................159
Sunroof See: Moonroof.......................................................99
Sun Shades
......................................................99 Sun Visors
.........................................................99
Illuminated Vanity Mirror.....................................99
Supplementary Restraints System.............45 Principle of Operation..........................................45
Switching Automatic High Beam Control On and Off.....................................................93
Activating the Automatic High Beam Control................................................................93
Switching Cruise Control On and Off......221 Switching Cruise Control Off............................221
Switching Cruise Control On............................221
Symbols Glossary
..............................................7
SYNC™ 3.........................................................409
General Information...........................................409
SYNC™ 3 Troubleshooting..........................453 Additional Information and Assistance.........469
Apps.......................................................................463
Navigation............................................................462
Personal Profiles.................................................467
Phone....................................................................459
Resetting the System........................................469
USB and Bluetooth Audio................................455
Voice Recognition..............................................453
Wi-Fi Connectivity..............................................465
555
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index