USB LINCOLN MKZ 2020 Owner's Manual

Possible Cause and Resolution
Symptom
Sometimes I cannot hear a track playing on
my device. –
Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
When I disconnect my iOS device the audio
volume is set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device in the correct\
order, the following
information could help:
The system does not play the tracks on my
USB drive in the correct order.
–If you are selecting USB as the audio source when the system is still in\
dexing, SYNC plays
tracks sorted alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the system has finish\
ed indexing, SYNC
plays all tracks sorted alphabetically by the title in the ID3 tag regar\
dless of where they
are located. SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from the browsing men\
u, SYNC plays all
tracks sorted alphabetically by the title in the ID3 tag regardless of w\
here they are located.
SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore device option, SYNC plays tracks
sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any apps. –Incompatible device.
•You will need an Android device with OS 4.3 or higher or an iOS device wi\
th iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetoot\
h.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
•Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option\
, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Daytime Running Lamps - Vehicles With:
Configurable Daytime Running
Lamps..............................................................89
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).................89
Declaration of Conformity..........................543
Declaration of Conformity - Vehicles With: SYNC 3.........................................................544
Radio Frequency Statement............................544
Digital Radio..................................................402 HD Radio Reception and Station
Troubleshooting.............................................403
Direction Indicators
........................................90
Indicating a Lane Change....................................91
Doors and Locks.............................................67
Drive Control
.................................................249
Lincoln Drive Control.........................................249
Driver Alert......................................................231 Principle of Operation........................................231
Using Driver Alert................................................231
Driver and Passenger Airbags....................46 Children and Airbags...........................................47
Proper Driver and Front Passenger Seating
Adjustment.........................................................47
Driver and Passenger Knee Airbags..........51
Driving Aids
.....................................................231
Driving Hints..................................................262
Driving Through Water...............................263 DRL
See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps.......
89
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).....................
89
E
Economical Driving
......................................262
Electric Parking Brake..................................194 Applying the Electric Parking Brake...............
194
Automatically Releasing the Electric Parking Brake..................................................................195
Manually Releasing the Electric Parking Brake..................................................................195
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge...............................................................195
Electromagnetic Compatibility.................508
Emergency Call Limitations.........................56
Emergency Call Requirements....................55
Emission Law..................................................174 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..............175
Tampering With a Noise Control System......174
End User License Agreement....................513 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .....................................
513 Engine Block Heater....................................165
Using the Engine Block Heater.......................166
Engine Coolant Check................................308 Adding Coolant...................................................309
Coolant Change....................................................311
Engine Coolant Temperature
Management....................................................312
Fail-Safe Cooling..................................................311
Recycled Coolant................................................310
Severe Climates....................................................311
Engine Emission Control.............................174
Engine Immobilizer See: Passive Anti-Theft System.........................77
Engine Oil Check.........................................306 Adding Engine Oil..............................................307
Engine Oil Dipstick - 2.0L...........................306
Engine Oil Dipstick - 3.0L
...........................306
Engine Specifications - 2.0L......................365 Drivebelt Routing................................................366
Engine Specifications - 3.0L
......................366
Drivebelt Routing................................................367
Entertainment................................................423 AM/FM Radio.......................................................424
Apps.......................................................................435
Bluetooth Stereo or USB..................................433
CD (If equipped)..................................................432
HD Radio ™ Information (If Available)..............428
SiriusXM® Satellite Radio (If Activated).........424
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Sources.................................................................423
Supported Media Players, Formats and
Metadata Information....................................435
USB Ports.............................................................435
Environment......................................................18
EPB See: Electric Parking Brake..............................194
Essential Towing Checks...........................258
Before Towing a Trailer.....................................259
Hitches..................................................................258
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................259
Safety Chains......................................................258
Trailer Brakes......................................................258
Trailer Lamps.......................................................258
When Towing a Trailer......................................259
Event Data Recording See: Data Recording.............................................10
Export Unique Options...................................17
Exterior Mirrors
................................................96
Auto-dimming Feature........................................98
Auto-Folding Mirrors............................................97
Blind Spot Information System..........................98
Fold-Away Exterior Mirrors.................................97
Heated Exterior Mirrors ......................................98
Lincoln Welcome Mat..........................................98
Memory Mirrors ....................................................98
Power Exterior Mirrors.........................................96 Signal Indicator Mirrors ......................................98
F
Fastening the Seatbelts................................37 Seatbelt Locking Modes.....................................38
Using Seatbelts During Pregnancy..................37
Flat Tire See: Changing a Road Wheel.........................
355
Floor Mats
......................................................264
Front Parking Aid.........................................205
Object Distance Indicator................................207
Front Passenger Sensing System..............48
Fuel and Refueling
........................................167
Fuel Consumption.........................................173
Advertised Capacity............................................173
Fuel Economy.......................................................173
Fuel Filler Funnel Location.........................168
Fuel Filter.........................................................318 2.0L Engines and 3.0L Engines with
FWD....................................................................318
3.0L Engines with AWD.....................................318
Fuel Quality.....................................................168 Choosing the Right Fuel....................................168
Fuel Shutoff
...................................................266
Fuses................................................................281
Fuse Specification Chart.............................281 Passenger Compartment Fuse Panel...........293 Power Distribution Box......................................281
G
Garage Door Opener
....................................151
Garage Door Opener See: Universal Garage Door Opener..............151
Gauges............................................................102 Engine Coolant Temperature Gauge.............103
Fuel Gauge...........................................................103
Information Display.............................................103
Gearbox See: Transmission................................................178
General Information on Radio Frequencies...................................................57
Intelligent Access..................................................57
General Maintenance Information
...........475
Multi-Point Inspection........................................478
Owner Checks and Services...........................477
Protecting Your Investment..............................
475
Why Maintain Your Vehicle?.............................475
Why Maintain Your Vehicle at Your Dealership?......................................................475
Getting Assistance Outside the U.S. and Canada
.........................................................276
Getting the Services You Need................272 Away From Home...............................................272
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Driver Assist..........................................................451
General..................................................................451
Lincoln Way...........................................................451
Message Center.................................................452
Mobile Apps..........................................................451
Multi Contour Seats...........................................452
Navigation.............................................................451
Personal Profiles.................................................452
Phone.....................................................................451
Seats......................................................................452
Sound.....................................................................451
Valet Mode...........................................................452
Vehicle....................................................................451
Voice Control........................................................451
Setting the Cruise Control Speed.............221 Changing the Set Speed...................................221
Side Airbags.....................................................50
Side Sensing System...................................207 Object Distance Indicator................................
208
Sitting in the Correct Position....................140
Snow Chains See: Using Snow Chains..................................349
Spare Wheel See: Changing a Road Wheel.........................
355
Special Notices
................................................15
New Vehicle Limited Warranty...........................15
On Board Diagnostics Data Link
Connector...........................................................16 Special Instructions...............................................15
Special Operating Conditions Scheduled Maintenance...............................................484
Exceptions............................................................487
Speed Control See: Cruise Control.............................................221
Stability Control
............................................200
Principle of Operation.......................................200
Starting a Gasoline Engine.........................162 Automatic Engine Shutdown............................163
Failure to Start......................................................163
Fast Restart...........................................................162
Guarding Against Exhaust Fumes...................
164
Important Ventilating Information...................164
Stopping the Engine When Your Vehicle is Moving...............................................................164
Stopping the Engine When Your Vehicle is Stationary..........................................................164
Starting and Stopping the Engine..............161 General Information.............................................161
Steering ...........................................................
244
Adaptive Learning..............................................244
Electric Power Steering....................................244
Steering Wheel
................................................80
Storage Compartments...............................159
Sunroof See: Moonroof.......................................................99
Sun Shades
......................................................99 Sun Visors
.........................................................99
Illuminated Vanity Mirror.....................................99
Supplementary Restraints System.............45 Principle of Operation..........................................45
Switching Automatic High Beam Control On and Off.....................................................93
Activating the Automatic High Beam Control................................................................93
Switching Cruise Control On and Off......221 Switching Cruise Control Off............................221
Switching Cruise Control On............................221
Symbols Glossary
..............................................7
SYNC™ 3.........................................................409
General Information...........................................409
SYNC™ 3 Troubleshooting..........................453 Additional Information and Assistance.........469
Apps.......................................................................463
Navigation............................................................462
Personal Profiles.................................................467
Phone....................................................................459
Resetting the System........................................469
USB and Bluetooth Audio................................455
Voice Recognition..............................................453
Wi-Fi Connectivity..............................................465
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T
Technical Specifications
See: Capacities and Specifications...............365
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)..........................274
Tire Care.........................................................335
Glossary of Tire Terminology..........................336
Information About Uniform Tire Quality
Grading.............................................................335
Information Contained on the Tire Sidewall............................................................337
Temperature A B C.............................................336
Traction AA A B C...............................................336
Treadwear............................................................335
Tire Pressure Monitoring System............350 Changing Tires With a Tire Pressure
Monitoring System..........................................351
Understanding Your Tire Pressure Monitoring System .............................................................352
Tires See: Wheels and Tires......................................335
Towing a Trailer............................................256 Load Placement..................................................256
Towing the Vehicle on Four Wheels
.......260
Emergency Towing............................................260
Recreational Towing..........................................260
Towing.............................................................256 Traction Control
.............................................199
Principle of Operation........................................199
Transmission Code Designation................371
Transmission...................................................178
Transporting the Vehicle
............................270
U
Under Hood Overview - 2.0L....................303
Under Hood Overview - 3.0L....................305
Universal Garage Door Opener
.................151
HomeLink Wireless Control System................151
USB Port
.........................................................408
Using Adaptive Cruise Control.................222 Automatic Cancellation....................................226
Blocked Sensor..................................................228
Canceling the Set Speed.................................226
Changing the Set Speed..................................225
Detection Issues.................................................226
Following a Vehicle............................................224
Following a Vehicle to a Complete
Stop...................................................................224
Hilly Condition Usage.......................................226
Overriding the Set Speed................................225
Park Brake Application.....................................226
Resuming the Set Speed.................................226
Setting the Adaptive Cruise Speed...............
223 Setting the Adaptive Cruise Speed When Your
Vehicle is Stationary......................................223
Setting the Gap Distance.................................
224
Switching Adaptive Cruise Control Off........226
Switching Adaptive Cruise Control On.........
223
Switching to Normal Cruise Control..............230
System Not Available........................................228
Using All-Wheel Drive..................................184 Driving In Special Conditions With All-Wheel
Drive (AWD)......................................................186
Operating AWD Vehicles With Spare or Mismatched Tires...........................................186
Using MyKey With Remote Start Systems..........................................................65
Using Snow Chains
......................................349
Using Stability Control.................................201
Using Summer Tires....................................349
Using Traction Control.................................199 Switching the System Off..................................199
System Indicator Lights and Messages.........199
Using a Switch.....................................................199
Using the Information Display Controls........199
Using Voice Recognition..............................411 Apps.......................................................................420
Automatic Blower Motor Speed
Reduction.........................................................422
Climate...................................................................415
Entertainment.......................................................413
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index