towing LINCOLN MKZ 2020 Owner's Manual

Vehicles Equipped with a 3.0L Engine
You can tow your vehicle with all four wheels
on the ground using the Stay in Neutral
mode feature, or with all four wheels off the
ground using a vehicle transport trailer. If you
are using a vehicle transport trailer, follow
the instruction specified by the equipment
provider.
If you tow your vehicle with all four wheels
on the ground:
•
Tow only in the forward direction.
• Release the parking brake.
• Place the vehicle in Stay in Neutral mode.
See Automatic Transmission (page 178).
• Do not exceed
65 mph (105 km/h).
Note: If the parking brake is applied, a
message appears in the information display.
Note: Start the engine and allow it to run for
a few minutes at the beginning of each day,
and every six hours or fewer. With the engine
running and your foot on the brake, shift into
drive (D) and then into reverse (R) before
shifting back into neutral (N). BEFORE
CONTINUING TO TOW, YOU MUST
RE-ENABLE STAY IN NEUTRAL MODE.
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ROADSIDE ASSISTANCE
Vehicles sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a vehicle
concern, Lincoln Motor Company offers a
complimentary roadside assistance program.
This program is separate from the New
Vehicle Limited Warranty.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 70,000 mi (110,000 km)
(whichever comes first) for subsequent
owners.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the client's responsibility). •
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2 gal (8 L)
of gasoline fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within 100 ft (30 m)
of a paved or county maintained road,
no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within 100 mi (160 km)
of the disablement location or to the
nearest Lincoln dealer. If a client requests
a tow to a selling or preferred dealer that
is more than
100 mi (160 km) from the
disablement location, the client is
responsible for any mileage costs in
excess of
100 mi (160 km).
• Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle
is operational but the trailer is not, then
the trailer does not qualify for any
roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
United States clients who require roadside
assistance, call 1-800-521-4140 or contact
Roadside Assistance using the Lincoln Way
mobile app.
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If you need to arrange roadside assistance
for yourself, Lincoln Motor Company
reimburses a reasonable amount for towing
to the nearest Lincoln dealership within
100 mi (160 km). To obtain reimbursement
information, United States clients, call
1-800-521-4140. Clients need to submit their
original receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a vehicle
concern, Lincoln Motor Company offers a
complimentary roadside assistance program.
This program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, beginning from
the original warranty start date and lasts the
life of the vehicle for the original owner.
Subsequent owners receive coverage that
is concurrent with the 6 years or
70,000 mi
(110,000 km) (whichever occurs first)
powertrain warranty coverage period. Note:
Canadian roadside coverage and
benefits may differ from the U.S. coverage.
For complete program coverage details,
review your warranty guide, contact your
dealer, call us in Canada at 1-800-387-9333,
or visit our website at
www.lincolncanada.com.
If you purchased your vehicle in Canada and
require roadside assistance, please call
1-800-387-9333 or contact Roadside
Assistance using the Lincoln Way mobile
app.
Note: For quick reference, complete the
roadside assistance identification card found
in the glove compartment of your vehicle
and place it in your wallet.
HAZARD FLASHERS
Note: The hazard flashers operate when the
ignition is in any position, or if the key is not
in the ignition. If used when the vehicle is not
running, the battery loses charge. As a result,
there may be insufficient power to restart
your vehicle. The flasher control is on the
instrument panel. Use your hazard
flashers when your vehicle is
creating a safety hazard for other motorists.
• Press the flasher control and all front and
rear direction indicators flash.
• Press the button again to switch them off.
FUEL SHUTOFF WARNING:
If your vehicle has been
involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or death.
Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.
Note: In the event that your vehicle does not
restart after your third attempt, contact a
qualified technician.
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If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Lincoln
Motor Company does not approve a slingbelt
towing procedure. If you tow your vehicle
incorrectly, or by any other means, vehicle
damage may occur.
Lincoln Motor Company produces a towing
manual for all authorized tow truck operators.
Have your tow truck operator refer to this
manual for proper hook-up and towing
procedures for your vehicle.
It is acceptable to have your front-wheel
drive vehicle towed from the front if using
proper wheel lift equipment to raise the front
wheels off the ground. When towing in this
manner, the rear wheels can remain on the
ground.
Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents damage
to the transmission.
Towing an all-wheel drive vehicle requires
that all wheels be off the ground, such as
using a wheel lift and dollies or flatbed
equipment. This prevents damage to the
transmission, all-wheel drive system and
vehicle.
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Driving with a T-type Mini-spare or Full-size
Dissimilar Spare with Label on Wheel
Do not:
•
Exceed 50 mph (80 km/h).
• Load the vehicle beyond maximum
vehicle load rating listed on the Safety
Compliance Label.
• Tow a trailer.
• Use snow chains on the end of the
vehicle with the dissimilar spare tire.
• Use more than one dissimilar spare tire
at a time.
• Use commercial car washing equipment.
• Try to repair the dissimilar spare tire.
Use of the above dissimilar spare wheel at
any one wheel location can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability. •
Wet weather driving capability.
• All-wheel driving capability, if applicable.
Driving with a Full-size Dissimilar Spare
Wheel and Tire Assembly
Do not:
• Exceed
70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
Use of the above dissimilar spare wheel at
any one wheel location can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability. Give additional caution to the following when
driving with the full-size dissimilar spare
wheel and tire assembly:
•
Towing a trailer.
• Driving vehicles equipped with a camper
body.
• Driving vehicles with a load on the cargo
rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly and
seek service as soon as possible.
Changing a Road Wheel Procedure WARNING:
When one of the front
wheels is off the ground, the transmission
alone will not prevent the vehicle from
moving or slipping off the jack, even if the
transmission is in park (P).
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18.
To store the folded wrench on the jack,
engage the bracket of the jack base on
the wrench feature as shown. Swing
the wrench upward and adjust the
height of the jack until the pin engages
the hole. Tighten the hex nut clockwise
by hand until secure. 19. Put the flat tire, jack and lug wrench
away. Make sure the jack is fastened
securely before you drive.
20. Unblock the wheel and retrieve the warning triangle. Stowing the Flat Tire Without the
Retainer Strap
You can temporarily stow the full-size road
wheel in the spare tire compartment.
1.
Lift the carpeted wheel cover at an angle
to access the spare tire compartment.
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4
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2.
Place the wheel in the spare tire well with
the valve stem facing down.
3. Install the shorter jack retainer bolt to the
jack bolt-down bracket through the
center of the wheel. Finally, wind the
wheel retainer down to secure the wheel
in place.
4. Place the jack and tools back into the spare tire compartment.
5. Replace the carpeted wheel cover.
Stowing the Flat Tire Using the
Retainer Strap (If Equipped)
You can temporarily stow the full-size road
wheel in the spare tire compartment.
1. Find the flat tire retainer strap tucked inside the jack channel. 2.
Locate the jack bolt-down bracket. Push
the retainer strap through the jack
bolt-down bracket.
3. Put the jack and lug wrench away. Make
sure you fasten the jack so it does not
rattle when you drive.
4. Stow the flat tire on the floor in the cargo
area. 5. Weave the retainer strap through the
wheel openings. 6. Secure the flat tire by tying a flat knot.
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH
LINCOLN PROTECT EXTENDED SERVICE
PLAN.
Lincoln Protect Extended Service Plans
(U.S. Only)
Lincoln Protect means peace of mind. It’
s the
extended service plan backed by the Lincoln
Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage. When you visit your
Lincoln Dealer, insist on genuine Lincoln
Protect extended service plans!
Lincoln Protect Extended Service Plan Can
Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Lincoln Protect
extended service plan. With Lincoln Protect
you minimize your risk for unexpected repair
bills and rising repair costs. Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1.
PremiumCARE - Our most comprehensive
coverage. With over 1,000 covered
components, this plan is so complete it’ s
probably easier to list what’ s not covered.
2. ExtraCARE - Covers 113 components, and
includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Lincoln Protect extended service plans are
honored by all authorized Lincoln dealers in
the U.S., Canada and Mexico.
That means you get:
• Reliable, quality service at any Lincoln or
Ford dealership.
• Repairs performed by factory trained
technicians, using genuine parts. Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we
’ll give you a loaner to use for the
day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage and other transportation.
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There are several Lincoln Protect extended
service plans available in various time,
distance and deductible combinations. Each
plan is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Lincoln Protect
extended service plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Lincoln Motor Company dealers.
Note:
Repairs performed outside of Canada,
the United States and Mexico are not eligible
for Lincoln Protect extended service plan
coverage.
This information is subject to change. For
more information, visit your local Lincoln of
Canada dealer or www.LincolnCanada.com
to find the Lincoln Protect extended service
plan that is right for you.
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NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle has an Intelligent Oil-Life
Monitor that determines when you should
change the engine oil based on how you use
your vehicle. By using several important
factors in its calculations, the monitor helps
reduce the cost of owning your vehicle and
reduces environmental waste at the same
time.
This means you do not have to remember to
change the oil on a mileage-based schedule.
Your vehicle lets you know when an oil
change is due by displaying a message in
the information display.The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of use. When to expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval
Normal
7,500–10,000 mi (12,000–16,000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5,000–7,500 mi (8,000–12,000 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
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