key LINCOLN MKZ 2020 Workshop Manual

Troubleshooting
Action
Condition
Message
No action required. This message should
disappear shortly.
Radio requires more than two seconds to
produce audio for the selected channel.
Acquiring…
If this message does not clear shortly, or with
an ignition key cycle, your receiver may have
a fault. See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another
preset.
The channel is no longer available.
Invalid Channel
Contact SiriusXM at 1-888-539-7474 to
subscribe to the channel, or tune to another
channel.
Your subscription does not include this
channel.
Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return.
The signal is lost from the SiriusXM satellite
or SiriusXM tower to your vehicle antenna.
No Signal
No action required. The process may take up
to three minutes.
Update of channel programming in progress.
Updating…
Contact SiriusXM at 1-888-539-7474 to resolve
subscription issues.
Your satellite service is no longer available.
Questions? Call
1-888-539-7474
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Audio System

SiriusXM Satellite Radio Reception Factors and Troubleshooting
Potential Reception Issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep
luggage and other materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, \
parking garages, dense tree
foliage and thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a
weaker one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interference and the a\
udio system may mute.
Satellite radio signal interference Troubleshooting Tips
Action
Cause
Message
No action required. This message should disap-
pear shortly.
Radio requires more than two seconds to produce
audio for the selected channel.
Acquiring Signal
If this message does not clear shortly, or with an
ignition key cycle, your receiver may have a fault.
See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another preset.
The channel is no longer available.
Invalid Channel
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

1. Select Add Phone.
Note: A prompt alerts you to search for your
vehicle on your cell phone.
2. Select your vehicle on your cell phone.
Note: A number appears on your cell phone
and on the touchscreen.
3. Confirm that the number on your cell phone matches the number on the
touchscreen.
Note: The touchscreen indicates that you
have successfully paired your cell phone.
4. Download the phonebook from your cell
phone when you are prompted.
Note: If you pair more than one cell phone,
use the phone settings to specify the primary
phone. You can change this setting at any
time.
Using Your Cell Phone
Recent Call List
Display and select an entry from a list of
previous calls. Contacts
Display a smart search form to look up your
contacts. Use the List button to alphabetically
sort your contacts.
Change Device
Display the list of paired or connected
devices that you can select.
Phone Settings
Change ring tones, alerts or pair another
phone.
Do Not Disturb
Reject incoming calls and switch ring tones
and alerts off.
Phone Keypad
Directly dial a number.
Mute
Mute the microphone.
Text Messaging
Setting Text Message Notification
iOS
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth.
3. Select the information icon to the right of
your vehicle.
4. Switch text message notification on.
Android
1. Go to the settings menu on your cell phone.
2. Select Bluetooth.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Setting a Destination Using the Text Entry
Screen
Text entry field.
A
Automatic suggestions based on
the text you enter.
B
Information icon.
C Search.
D
Keyboard settings.
E
Note: Select one of the suggestions to
copy the detail to the text entry field.
You can search by entering all or part of
the destination, such as the Address, POI
Category or Name, Intersection, City,
Latitude/Longitude, etc. Tips: If you do not
specify a location, the system will use the
current vehicle location. You can specify a
location by address, city, state or zip code.
For additional search support, please visit:
owner.lincoln.com.
Note: Press the button in the top right-hand
corner of the main map to display estimated
time of arrival, remaining travel time or
distance to destination. Setting a Destination Using the Map Screen
Re-center the map.
A
Selected location.
B
3D map rotation. Swipe left or right.
C
Destination name.
D
Start route guidance.
E
Select the location on the map.
Select Start to begin route guidance.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3E297857 E297858

SETTINGS
Press the button to enter the
settings menu.
Once you select a tile, press the
button next to a menu item to view
an explanation of the feature or
setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings. Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist features
like Parking Aids, Lane Keeping system,
Pedestrian Detection, and Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings like
windows, alarm, lighting, backup starting
passcode, and MyKey settings.
Lincoln Way
Select this tile to adjust the Lincoln Way
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset the
system.
911 Assist
(If Equipped)
Select this tile to switch 911 Assist on and off. Automatic Updates
Select this tile to adjust automatic update
settings.
Mobile Apps
Select this tile to adjust permissions, enable,
disable, and update mobile apps.
Display
Select this tile to adjust display settings like
brightness and auto dim.
Charge Settings
(If Equipped)
Select this tile to adjust the electric vehicle
charge setting.
Voice Control
Select this tile to adjust voice control settings
like command confirmations and displayed
lists.
Navigation
(If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3E280315 E268570

9
911 Assist...........................................................55
A
A/C See: Climate Control..........................................135
About This Manual
............................................7
ABS See: Brakes...........................................................193
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................194
Accessories....................................................470
Accessories See: Replacement Parts Recommendation.....15
ACC See: Using Adaptive Cruise Control.............222
Active Park Assist........................................209 Using Active Park Assist....................................210
Adaptive Headlamps
.....................................90
System Check........................................................90
Adjusting the Headlamps............................321 Horizontal Aim Adjustment..............................322
Vertical Aim Adjustment....................................321 Adjusting the Steering Wheel - Vehicles
With: Manual Adjustable Steering
Column...........................................................80
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column...........................................................80
End of Travel Position...........................................81
Memory Feature.....................................................81
AFS See: Adaptive Headlamps..................................90
Airbag Disposal
...............................................54
Air Conditioning See: Climate Control..........................................135
Air Filter See: Changing the Engine Air Filter..............322
Alarm See: Anti-Theft Alarm...........................................78
All-Wheel Drive
..............................................184
Ambient Lighting............................................92
Adjusting the Brightness....................................92
Changing the Color..............................................92
Switching Ambient Lighting Off........................92
Switching Ambient Lighting On........................92
Anti-Theft Alarm..............................................78 Arming the Alarm..................................................79
Disarming the Alarm.............................................79
Appendices...................................................508 Apps.................................................................448
SiriusXM Traffic and Travel Link......................449
Using Apps on an Android Device................449
Using Apps on an iOS Device.........................
448
Using Mobile Navigation on an Android Device...............................................................449
At a Glance
........................................................19
Audible Warnings and Indicators..............107 Headlamps On Warning Chime.......................
107
Keyless Warning Alert........................................107
Parking Brake On Warning Chime..................108
Audio Control..................................................82 You can operate the following functions with
the control:.........................................................82
Audio System
................................................400
General Information...........................................400
Audio Unit
.......................................................401
Adjusting the Volume.........................................401
Changing Radio Stations...................................401
Ejecting the CD....................................................401
Inserting a CD.....................................................402
Playing or Pausing Media................................402
Selecting the Audio Modes.............................402
Switching the Audio Unit On and Off............402
Using Seek, Fast Forward and Reverse.......402
Auto Hold........................................................196 Using Auto Hold..................................................197
545
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Capacities and Specifications - 3.0L.......382
Air Conditioning System...................................382
Alternative Engine Oil for Extremely Cold
Climates...........................................................386
Automatic Transmission....................................383
Engine Coolant...................................................384
Engine Oil.............................................................385
Fuel Tank..............................................................388
Grease...................................................................388
Hydraulic Brake System...................................389
Locks.....................................................................389
Power Transfer Unit...........................................390
Rear Axle...............................................................391
Washer Reservoir................................................391
Capacities and Specifications...................365
Car Wash See: Cleaning the Exterior...............................325
Catalytic Converter.......................................175
On-Board Diagnostics (OBD-II)........................176
Readiness for Inspection and Maintenance
(I/M) Testing.......................................................177
Center Console
.............................................159
Changing a Bulb...........................................322 Replacing Bulbs..................................................322
Changing a Fuse..........................................298 Fuses.....................................................................298
Changing a Road Wheel............................355 Changing a Road Wheel Procedure..............357 Dissimilar Spare Wheel and Tire Assembly
Information......................................................356
Stowing the Flat Tire Using the Retainer Strap..................................................................362
Stowing the Flat Tire Without the Retainer Strap...................................................................361
Changing the 12V Battery...........................318
Changing the Engine Air Filter.................322
Changing the Wi-Fi Hotspot Name or Password
.....................................................398
Changing the Wiper Blades......................320
Checking MyKey System Status.................64 MyKey Distance.....................................................64
Number of Admin Keys.......................................65
Number of MyKeys...............................................65
Checking the Wiper Blades.......................320
Child Restraint and Seatbelt Maintenance..................................................42
Child Restraint Positioning
...........................33
Child Safety.......................................................21
General Information..............................................21
Child Safety Locks..........................................35 Left-Hand Side.......................................................35
Right-Hand Side....................................................35
Cleaning Leather Seats...............................331
Cleaning Products
........................................324
Materials...............................................................324
Cleaning the Engine....................................327 Cleaning the Exterior..................................325
Cleaning the Headlamps..................................325
Exterior Chrome Parts.......................................326
Exterior Plastic Parts..........................................326
Stripes or Graphics............................................326
Underbody...........................................................326
Under Hood.........................................................326
Cleaning the Instrument Panel and Instrument Cluster Lens...........................330
Cleaning the Interior
....................................328
Cleaning Alcantara Microfiber Cloth
Fabric................................................................328
Cleaning the Wheels
....................................331
Cleaning the Windows and Wiper Blades...........................................................327
Clearing All MyKeys.......................................64
Climate............................................................435 Accessing Rear Climate Controls...................
438
Accessing the Climate Control Menu...........435
Directing the Airflow..........................................435
Rear Climate Control Lock Indicator.............438
Setting the Blower Motor Speed....................
436
Setting the Temperature...................................436
Switching Auto Mode On and Off..................
436
Switching Dual Zone Mode On and Off.......436
Switching Maximum Air Conditioning On and Off.......................................................................437
Switching Maximum Defrost On and Off......437
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Switching Rear Auto Mode On and Off........438
Switching Recirculated Air On and Off.........437
Switching the Air Conditioning On and
Off......................................................................436
Switching the Climate Controlled Seats On and Off..............................................................436
Switching the Climate Control On and Off......................................................................436
Switching the Heated Exterior Mirrors On and Off.......................................................................437
Switching the Heated Rear Window On and Off.......................................................................437
Switching the Heated Seats On and Off......437
Switching the Heated Steering Wheel On and Off.......................................................................437
Switching the Heated Windshield On and Off.......................................................................437
Switching the Rear Climate Controlled Seats On and Off.......................................................438
Switching the Rear Heated Seats On and Off......................................................................438
Switching the Rear Ventilated Seats On and Off......................................................................438
Switching the Ventilated Seats On and Off......................................................................438
Climate Control..............................................135
Climate Controlled Seats............................149
Cooled Seats........................................................150 Connected Vehicle
......................................395
Connecting the Vehicle to a Mobile
Network............................................................395
Connected Vehicle Limitations.................395
Connected Vehicle Requirements...........395
Connected Vehicle – Troubleshooting.........................................396
Connecting the Vehicle to a Mobile Network.......................................................395
Connecting Lincoln Way to the Modem.......395
Enabling and Disabling the Modem..............395
What Is the Modem............................................395
Connecting the Vehicle to a Wi-Fi Network.......................................................395
Coolant Check See: Engine Coolant Check............................308
Crash Sensors and Airbag Indicator
..........53
Creating a MyKey...........................................63 Programming and Changing Configurable
Settings...............................................................64
Creating a Wi-Fi Hotspot............................398 Connecting a Device to the Wi-Fi
Hotspot.............................................................398
Finding the Wi-Fi Hotspot Name and Password..........................................................398
Cross Traffic Alert.........................................239 Cross Traffic Alert Behavior When Trailer is
Attached...........................................................242 Cross Traffic Alert Indicator.............................243
Cross Traffic Alert Information
Messages.........................................................243
Cross Traffic Alert System Limitations..........242
Cross Traffic Alert System Sensors...............242
Switching the System On and Off..................242
Using Cross Traffic Alert...................................
239
Cruise Control
................................................221
Cruise Control Indicators...........................222
Cruise Control - Vehicles With: Adaptive Cruise Control With Stop and Go
............82
Cruise Control - Vehicles With: Cruise Control............................................................83
Customer Assistance
..................................272
D
Data Recording
................................................10
Comfort, Convenience and Entertainment
Data.......................................................................12
Event Data................................................................11
Service Data............................................................10
Services That Third Parties Provide..................12
Services That We Provide...................................12
Vehicles With a Modem.......................................13
Vehicles With an Emergency Call System.......14
Vehicles With SYNC..............................................13
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Global Opening and Closing.......................96
Closing the Windows...........................................96
Opening the Windows.........................................96
H
Hazard Flashers...........................................266
Headlamp Adjusting See: Adjusting the Headlamps........................321
Headlamp Exit Delay.....................................89
Headrest See: Head Restraints...........................................141
Head Restraints..............................................141
Adjusting the Head Restraint...........................142
Tilting Head Restraints ......................................142
Heated Exterior Mirrors...............................138
Heated Rear Window...................................138
Heated Seats
..................................................148
Front Seats............................................................148
Rear Seats.............................................................149
Heated Steering Wheel.................................83
Heating See: Climate Control..........................................135
Hints on Controlling the Interior Climate...........................................................137
Defogging the Side Windows in Cold Weather.............................................................138
General Hints........................................................137 Quickly Cooling the Interior..............................138
Quickly Heating the Interior.............................138
Recommended Settings for Cooling..............138
Recommended Settings for Heating..............138
Hints on Driving With Anti-Lock Brakes............................................................194
Hood Lock See: Opening and Closing the Hood.............301
Horn....................................................................83
I
In California (U.S. Only)...............................273
Information Display Control
.........................83
Information Displays.....................................109 General Information............................................109
Information Messages
..................................115
Active Park.............................................................115
Adaptive Cruise Control.....................................116
Adaptive Headlamps...........................................117
AdvanceTrac ™.........................................................117
Airbag......................................................................117
Alarm.......................................................................118
Automatic Engine Shutdown.............................
118
AWD........................................................................\
.119
Battery and Charging System..........................120
Blind Spot Information and Cross Traffic Alert System................................................................121 Doors and Locks...................................................121
Driver Alert............................................................122
Fuel........................................................................\
.122
Hill Start Assist.....................................................123
Keys and Intelligent Access..............................123
Lane Keeping System........................................124
Maintenance.........................................................125
MyKey.....................................................................126
Park Aid..................................................................127
Park Brake.............................................................127
Power Steering....................................................128
Pre-Collision Assist.............................................129
Remote Start.........................................................129
Seats.......................................................................130
Starting System ...................................................130
Tire Pressure Monitoring System.....................131
Traction Control....................................................131
Transmission.........................................................132
Installing Child Restraints.............................23 Child Seats..............................................................23
Using Lap and Shoulder Belts...........................23
Using Lower Anchors and Tethers for
CHildren (LATCH).............................................26
Using Tether Straps..............................................28
Instrument Cluster
........................................102
Instrument Lighting Dimmer........................89
Instrument Panel..............................................19
551
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Interior Lamps...................................................91
Front Interior Lamp................................................91
Rear Interior Lamps..............................................92
Interior Luggage Compartment Release
...........................................................75
Interior Mirror...................................................98
Auto-Dimming Mirror...........................................98
Introduction
.........................................................7
J
Jump Starting the Vehicle..........................267 Connecting the Jumper Cables.....................268
Jump Starting......................................................269
Preparing Your Vehicle.....................................267
Removing the Jumper Cables........................269
K
Keyless Entry
....................................................73
SECURICODE™ KEYLESS ENTRY
KEYPAD...............................................................73
Keyless Starting
..............................................161
Ignition Modes......................................................161
Keys and Remote Controls
...........................57 L
Lane Keeping System
.................................232
Switching the System On and Off..................233
Lighting Control
...............................................87
Flashing the Headlamp High Beam.................88
Headlamp High Beam.........................................88
Lighting
..............................................................87
General Information..............................................87
Lincoln Automotive Financial Services......14
Lincoln Protect
..............................................472
Lincoln Protect (CANADA ONLY)....................473
Lincoln Protect Extended Service Plans (U.S.
Only)..................................................................472
Load Carrying
.................................................251
Load Limit........................................................251 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................255
Vehicle Loading - with and without a Trailer
.................................................................251
Locking and Unlocking..................................67 Activating Intelligent Access.............................68
Autolock..................................................................70
Battery Saver...........................................................71
Illuminated Entry...................................................70
Illuminated Exit......................................................70 Locking and Unlocking the Doors with the
Key Blade...........................................................69
Luggage Compartment........................................71
Power Door Locks................................................67
Remote Control.....................................................67
Smart Unlocks for Intelligent Access Keys.....................................................................69
Lug Nuts See: Changing a Road Wheel.........................
355
M
Maintenance...................................................301 General Information............................................301
Memory Function..........................................146 Easy Entry and Exit Feature..............................
147
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob.......147
Saving a PreSet Position...................................146
Message Center See: Information Displays.................................109
Mirrors See: Windows and Mirrors.................................95
Mobile Communications Equipment..........16
Moonroof..........................................................99 Opening and Closing..........................................101
Type 1.....................................................................100
Type 2....................................................................100
552
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index