service schedule LINCOLN MKZ 2020 Owners Manual

P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owner’
s
Manual. Genuine Ford and Motorcraft parts
meet or exceed these specifications. Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish, structural
integrity, corrosion protection and dent
resistance. During vehicle development we
validate that these parts deliver the intended
level of protection as a whole system. A
great way to know for sure you are getting
this level of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Lincoln Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be covered
by the Lincoln Warranty. For additional
information, refer to the terms and conditions
of the Lincoln Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
Vehicles sold in the United States and
Canada
For a detailed description of what is covered
by your New Vehicle Limited Warranty, see
your warranty guide that is available online.
For more information, refer to our website
and download your copy of the warranty
guide.
Vehicles sold outside the United States and
Canada
For a detailed description of what is covered
by your New Vehicle Limited Warranty, see
the warranty guide that is provided to you
along with your Owner’
s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls.
15
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Introduction

The scheduled maintenance items listed in
scheduled maintenance information are
essential to the life and performance of your
vehicle and to its emissions system.
If you use anything other than Lincoln,
Motorcraft or Lincoln-authorized parts for
maintenance replacements or for service of
components affecting emission control, such
non-Lincoln parts should be equivalent to
genuine Lincoln Motor Company parts in
performance and durability.
Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged exhaust
system may allow exhaust to enter the
vehicle. Have a damaged or improperly
operating exhaust system inspected and
repaired immediately.
Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles are
not permitted to intentionally remove an
emission control device or prevent it from
working. Information about your vehicle
’s
emission system is on the Vehicle Emission
Control Information Decal located on or near
the engine. This decal also lists engine
displacement.
Please consult your warranty information for
complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine ’s emission control
system. The system protects the environment
by making sure that your vehicle continues
to meet government emission standards. The
OBD-II system also assists a service
technician in properly servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a malfunction.
Temporary malfunctions may cause the
service engine soon indicator to illuminate.
Examples are:
1. Your vehicle has run out of fuel—the engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel—the
engine may misfire or run poorly.
3. The fuel fill inlet may not have closed properly. See Refueling (page 170).
4. Driving through deep water—the electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with good
quality fuel, properly closing the fuel fill inlet
or letting the electrical system dry out. After
three driving cycles without these or any
other temporary malfunctions present, the
service engine soon indicator should stay off
the next time you start the engine. A driving
cycle consists of a cold engine startup
followed by mixed city and highway driving.
No additional vehicle service is required.
176
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Engine Emission Control

ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•
Do not tow a trailer until you drive your
vehicle at least 1,000 mi (1,600 km).
• Consult your local motor vehicle laws for
towing a trailer.
• See the instructions included with towing
accessories for the proper installation
and adjustment specifications.
• Service your vehicle more frequently if
you tow a trailer. See your scheduled
maintenance information.
• If you use a rental trailer, follow the
instructions the rental agency gives you.
You can find information on load
specification terms found on the tire label
and Safety Compliance label as well as
instructions on calculating your vehicle's load
in the Load Carrying chapter. See Load Limit
(page
251).
Remember to account for the trailer tongue
weight as part of your vehicle load when
calculating the total vehicle weight. Hitches
Do not use a hitch that either clamps onto
the bumper or attaches to the axle.
Distribute the trailer load so 10-15% of the
total trailer weight is on the tongue.
Safety Chains
Note:
Never attach safety chains to the
bumper.
Always connect the safety chains to the hook
retainers of your vehicle hitch.
To connect the safety chains, cross them
under the trailer tongue and allow enough
slack for turning tight corners. Do not allow
the chains to drag on the ground.
Trailer Brakes WARNING: Do not connect a trailer's
hydraulic brake system directly to your
vehicle's brake system. Your vehicle may
not have enough braking power and your
chances of having a collision greatly
increase. Electric brakes and manual, automatic or
surge-type trailer brakes are safe if you install
them properly and adjust them to the
manufacturer's specifications. The trailer
brakes must meet local and federal
regulations.
The rating for the tow vehicle's braking
system operation is at the gross vehicle
weight rating, not the gross combined
weight rating.
Separate functioning brake systems are
required for safe control of towed vehicles
and trailers weighing more than 1500 lb
(680 kg) when load.
Trailer Lamps
WARNING: Never connect any trailer
lamp wiring to the vehicle's tail lamp wiring;
this may damage the electrical system
resulting in fire. Contact your authorized
dealer as soon as possible for assistance
in proper trailer tow wiring installation.
Additional electrical equipment may be
required.
258
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Towing

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line provides warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized to
perform all warranty repairs. This means that,
depending on the warranty repair needed,
you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle to
the authorized dealer. Repairs are made
using Lincoln or Motorcraft parts, or
remanufactured or other parts that are
authorized by Lincoln.
Away From Home
If you are away from home when your vehicle
needs service, contact the Lincoln Client
Relationship Center or use the online
resources listed below to find the nearest
authorized dealer.
In the United States:
Mailing address
Lincoln Motor Company
Client Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-521-4140
TDD for the hearing impaired:
1-800-232-5952 Web Address
www.LincolnOwner.com
These are some of the items that can be
found online:
• United States dealer locator by Dealer
Name, City, State or ZIP Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Lincoln Extended Service Plans.
• Lincoln Original Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship Centre
Lincoln Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
272
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Customer Assistance

vehicle and reimburse the buyer in an
amount equal to the actual price paid or
payable by the consumer (less a reasonable
allowance for consumer use). The consumer
has the right to choose whether to receive
a refund or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had a
reasonable number of attempts to conform
the vehicle to its applicable express
warranties if, within the first 18 months of
ownership of a new vehicle or the first
18,000 mi (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a defect or
condition that substantially impairs the
use, value or safety of the vehicle) OR
3. The vehicle is out of service for repair of
nonconformities for a total of more than
30 calendar days (not necessarily all at
one time). In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the need
for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred by
California Civil Code Section 1793.22(b). You
are also required to use BBB AUTO LINE
before exercising rights or seeking remedies
created by the Federal Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301 et seq. If
you choose to seek redress by pursuing
rights and remedies not created by California
Civil Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort to BBB
AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU
(BBB) AUTO LINE PROGRAM (U.S.
ONLY)
Your satisfaction is important to Ford Motor
Company and to your dealer. If a warranty
concern has not been resolved using the
three-step procedure outlined earlier in this
chapter in the Getting the Services you need
section, you may be eligible to participate in
the BBB AUTO LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration. During
mediation, a representative of the BBB will
contact both you and Ford Motor Company
to explore options for settlement of the claim.
If an agreement is not reached during
mediation or you do not want to participate
in mediation, and if your claim is eligible, you
may participate in the arbitration process. An
arbitration hearing will be scheduled so that
you can present your case in an informal
setting before an impartial person. The
arbitrator will consider the testimony
provided and make a decision after the
hearing.
274
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Customer Assistance

You may notice a reduction in vehicle speed
caused by reduced engine power in order
to manage the engine coolant temperature.
Your vehicle may enter this mode if certain
high-temperature and high-load conditions
take place. The amount of speed reduction
depends on vehicle loading, grade and
ambient temperature. If this occurs, there is
no need to pull off the road. You can
continue to drive your vehicle.
The air conditioning may automatically turn
on and off during severe operating
conditions to protect the engine from
overheating. When the coolant temperature
decreases to the normal operating
temperature, the air conditioning turns on.
If the coolant temperature gauge moves fully
into the red zone, or if the coolant
temperature warning or service engine soon
messages appear in your information display,
do the following:
1. Pull off the road as soon as safely
possible and shift the transmission into
park (P). 2. Leave the engine running until the
coolant temperature gauge needle
returns to the normal position. If the
temperature does not drop after several
minutes, follow the remaining steps.
3. Switch the engine off and wait for it to cool. Check the coolant level.
4. If the coolant level is at or below the minimum mark, add prediluted coolant
immediately.
5. If the coolant level is normal, restart the engine and continue.
AUTOMATIC TRANSMISSION
FLUID CHECK
6F35 Transmission
(If Equipped)
Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer.
The automatic transmission does not have
a transmission fluid dipstick. Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, the fluid level
should be checked if the transmission is not
properly working. For example, if the
transmission slips or shifts slowly or if you
notice some sign of fluid leakage.
See
Scheduled Maintenance (page 475).
Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
6F55 Transmission
(If Equipped) WARNING:
The dipstick and
surrounding components are hot. Use
gloves when moving components and
checking the transmission fluid level.
Failure to follow this warning could result
in serious personal injury.
313
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Maintenance

For detailed interval information, see
Scheduled Maintenance in your Owner's
Manual or your local maintenance guide.
WASHER FLUID CHECK
WARNING: If you operate your
vehicle in temperatures below 41.0°F (5°C),
use washer fluid with antifreeze protection.
Failure to use washer fluid with antifreeze
protection in cold weather could result in
impaired windshield vision and increase
the risk of injury or accident.
Note: The front and rear washer systems
are supplied from the same reservoir.
Add fluid to fill the reservoir if the level is low.
Only use a washer fluid that meets our
specifications.
See Capacities and
Specifications (page 365). State or local regulations on volatile organic
compounds may restrict the use of methanol,
a common windshield washer antifreeze
additive. Washer fluids containing
non-methanol antifreeze agents should be
used only if they provide cold weather
protection without damaging the vehicle
’s
paint finish, wiper blades or washer system.
FUEL FILTER
2.0L Engines and 3.0L Engines with
FWD
Your vehicle is equipped with a lifetime fuel
filter that is integrated with the fuel tank.
Regular maintenance or replacement is not
needed.
3.0L Engines with AWD
The fuel filter on your vehicle must be
replaced at the specified service interval.
See
Scheduled Maintenance (page 475). CHANGING THE 12V BATTERY WARNING:
Batteries normally
produce explosive gases which can cause
personal injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation. WARNING:
When lifting a
plastic-cased battery, excessive pressure
on the end walls could cause acid to flow
through the vent caps, resulting in personal
injury and damage to the vehicle or battery.
Lift the battery with a battery carrier or with
your hands on opposite corners.
318
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Maintenance

Note:
Visit www.siriusxm.com/traffic and click
on Coverage map and details for a complete
listing of all traffic areas covered by SiriusXM
Traffic and Travel Link. Note:
Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles. When you subscribe to SiriusXM Traffic and
Travel Link, it can help you locate the best
gas prices, find movie listings, get current
traffic alerts, view the current weather map,
get accurate ski conditions and see scores
to current sports games. Action and Description
Menu Item
Touch these buttons to identify traffic incidents on your route, near your vehicle ’s current location
or near any of your favorite places, if programmed.
Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to your vehicle ’s location or on an active
navigation route.
Fuel Prices
Touch this button to view nearby movie theaters and their show times, if \
available.
Movie Listings
Touch this button to view the nearby weather, current weather, or the five-day forecast for the
chosen area.
Weather
Select to see the weather map, which can show storms,
radar information, charts and winds.
Map
Select to choose from a listing of weather locations.
Area
Touch this button to view scores and schedules from a variety of sports. \
You can also save up to
10 favorite teams for easier access. The score automatically refreshes w\
hen a game is in progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
450
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Transferable Coverage
If you sell your vehicle before your Lincoln
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
Less Cost to Properly Maintain Your Vehicle
Lincoln Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers and struts.
• Engine cooling hoses, clamps and
o-rings. •
Engine belts.
• Diesel exhaust fluid replenishment (if
equipped).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Lincoln Protect
extended service plan has to offer while
paying over time. You are pre-approved with
no credit check or hassles. To learn more,
call our Lincoln Protect extended service
plan specialists at 800-367-3377.
Complete the information below and mail to:
Lincoln Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Lincoln Protect (CANADA ONLY)
You can get more protection for your vehicle
by purchasing a Lincoln Protect extended
service plan. Lincoln Protect extended
service plan is the only service contract
backed by Lincoln Motor Company of
Canada, Limited. Depending on the plan you
purchase, Lincoln Protect extended service
plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after your
New Vehicle Limited Warranty Coverage
expires.
• Roadside Assistance benefits.
473
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Lincoln Protect

GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when you
sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you have
your vehicle serviced at the proper times.
These intervals serve two purposes; one is
to maintain the reliability of your vehicle and
the second is to keep your cost of owning
your vehicle down.
It is your responsibility to have all scheduled
maintenance performed and to make sure
that the materials used meet the
specifications identified in this owner's
manual. See Capacities and Specifications
(page 365).
Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance.
Why Maintain Your Vehicle at Your
Dealership?
Factory-Trained Technicians
Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the operation
of your vehicle. Ask your dealership about
the training and certification their technicians
have received.
Genuine Ford and Motorcraft® Replacement
Parts
Dealerships stock Ford, Motorcraft and
Ford-authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed at
your dealership carry a nationwide 24-month
or unlimited mile (kilometer) parts and labor
limited warranty.
If you do not use our authorized parts they
may not meet our specifications and
depending on the part, it could affect
emissions compliance.
Convenience
Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one stop
shopping. They can perform any services
that are required on your vehicle, from
general maintenance to collision repairs.
Note:
Not all dealers have extended hours
or body shops. Please contact your dealer
for details.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved reliability,
durability and resale value. To maintain the
proper performance of your vehicle and its
emission control systems, make sure you
have scheduled maintenance performed at
the designated intervals.
475
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance