service schedule LINCOLN MKZ HYBRID 2013 Owners Manual

Cleaning Products.............................294
Cleaning the Exterior........................294
Repairing Minor Paint Damage
......295
Waxing...................................................295
Cleaning the Engine..........................296
Cleaning the Windows and Wiper Blades................................................296
Cleaning the Interior..........................297
Cleaning the Instrument Panel and Instrument Cluster Lens..............298
Cleaning Leather Seats...................298
Cleaning the Alloy Wheels.............299
Vehicle Storage
..................................300
Wheels and Tires
Temporary Mobility Kit
.....................303
Tire Pressure Monitoring System...............................................309
Tire Care..................................................313
Using Snow Chains............................328
Technical Specifications
.................329
Capacities and Specific- ations
Engine Specifications.......................330
Motorcraft Parts
...................................331
Vehicle Identification Number
.......332
Vehicle Certification Label
..............333
Transmission Code Designation......................................333
Technical Specifications..................335
Accessories
Accessories...........................................338 Ford Extended Service
Plan (ESP)
Ford Extended Service Plan (ESP)
..................................................340
MyLincoln Touch ™
General Information
..........................343
Settings..................................................355
Entertainment.....................................367
Phone.....................................................388
Electric Vehicle Information
...........395
Information..........................................400
Climate....................................................412
Navigation..............................................415
Appendices
End User License Agreement........426
Scheduled Maintenance
Scheduled Maintenance
.................444
5
MKZ Hybrid (CC9) Table of Contents

Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
LINCOLN CREDIT
Lincoln Automotive Financial Services
offers a full range of financing and
lease plans to help you acquire your
vehicle. If you have financed or leased
your vehicle through Lincoln
Automotive Financial Services, thank
you for your business.
For your convenience we offer a
number of ways to contact us, as well
as help manage your account.
Phone: 1-888-498-8801
For more information regarding
Lincoln Automotive Financial Services,
as well as access Account Manager,
please go to www.LincolnAFS.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the
highest standards using quality parts.
We recommend that you demand the
use of genuine Ford and Motorcraft
parts whenever your vehicle requires
scheduled maintenance or repair. You
can clearly identify genuine Ford and
Motorcraft parts by looking for the
Ford, FoMoCo or Motorcraft branding
on the parts or their packaging. Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make
sure that your vehicle provides years
of service is to have it maintained in
line with our recommendations using
parts that conform to the
specifications detailed in this Owner
’s
Manual. Genuine Ford and Motorcraft
parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision
parts meet our stringent requirements
for fit, finish, structural integrity,
corrosion protection and dent
resistance. During vehicle
development we validate these parts
deliver the intended level of protection
as a whole system. A great way to
know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement
Parts
Genuine Ford and Motorcraft
replacement parts are the only
replacement parts that benefit from
a Ford Warranty. Damage caused to
your vehicle as a result of the failure
of non-Ford parts may not be covered
by the Ford Warranty. For additional
information, refer to the terms and
conditions of the Ford Warranty.
12
MKZ (CC9) Introduction

Answer
Question
Change the engine oil every 10000
miles (16000 km) under normal oper- ating conditions. See Scheduled
Maintenance (page 444).
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel
economy because ethanol contains
less energy per gallon than gasoline.
Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and
how will it affect my fuel economy?
The high voltage battery system is
designed to last the life of the vehicle and requires no maintenance.
How long will my high voltage battery
last? Does it need maintenance?
There are no provisions for charging
the high voltage battery from a power supply external to the vehicle.
Can you charge the battery with a plug
into an A/C outlet?
Yes. Your hybrid vehicle can be flattowed without modification. See Towing
(page 244).
Can I tow the hybrid behind my motor
home with all four wheels down?
171
MKZ (CC9) Unique Driving Characteristics

EMISSION CONTROL
SYSTEM
WARNINGS
Do not park, idle, or drive your
vehicle in dry grass or other dry
ground cover. The emission system
heats up the engine compartment and
exhaust system, which can start a fire. Exhaust leaks may result in entry
of harmful and potentially lethal
fumes into the passenger
compartment. If you smell exhaust
fumes inside your vehicle, have your
dealer inspect your vehicle
immediately. Do not drive if you smell
exhaust fumes. Your vehicle is equipped with various
emission control components and a
catalytic converter that will enable
your vehicle to comply with applicable
exhaust emission standards. To make
sure that the catalytic converter and
other emission control components
continue to work properly:
To make sure that the catalytic
converter and other emission control
components continue to work
properly:
•
Use only the specified fuel listed.
• Avoid running out of fuel.
• Do not turn off the ignition while
your vehicle is moving, especially
at high speeds.
• Have the items listed in scheduled
maintenance information
performed according to the
specified schedule. The scheduled maintenance items
listed in scheduled maintenance
information are essential to the life
and performance of your vehicle and
to its emissions system.
If you use parts other than Ford,
Motorcraft or Ford-authorized parts
for maintenance replacements, or for
service of components affecting
emission control, such non-Ford parts
should be the equivalent to genuine
Ford Motor Company parts in
performance and durability.
Illumination of the service engine soon
indicator, charging system warning
light or the temperature warning light,
fluid leaks, strange odors, smoke or
loss of engine power could indicate
that the emission control system is
not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized
changes to your vehicle or engine. By
law, vehicle owners and anyone who
manufactures, repairs, services, sells,
leases, trades vehicles, or supervises
a fleet of vehicles are not permitted
to intentionally remove an emission
control device or prevent it from
working. Information about your
vehicle
’s emission system is on the
Vehicle Emission Control Information
Decal located on or near the engine.
This decal also lists engine
displacement
179
MKZ (CC9) Fuel and Refueling

GETTING THE SERVICES
YOU NEED
Warranty repairs to your vehicle must
be performed by an authorized dealer.
While any authorized dealer handling
your vehicle line will provide warranty
service, we recommend you return to
your selling authorized dealer who
wants to ensure your continued
satisfaction.
Please note that certain warranty
repairs require special training and
equipment, so not all authorized
dealers are authorized to perform all
warranty repairs. This means that,
depending on the warranty repair
needed, you may have to take your
vehicle to another authorized dealer.
A reasonable time must be allowed
to perform a repair after taking your
vehicle to the authorized dealer.
Repairs will be made using Ford or
Motorcraft parts, or remanufactured
or other parts that are authorized by
Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the
Ford Customer Relationship Center or
use the online resources listed below
to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources
are available online at
www.fordowner.com
These are some of the items that can
be found online:
•
U.S. dealer locator by Dealer
Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or
are unsatisfied with the service you
are receiving, follow these steps:
258
MKZ (CC9) Customer Assistance

2. Four or more repair attempts are
made on the same nonconformity
(a defect or condition that
substantially impairs the use, value
or safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a
total of more than 30 calendar
days (not necessarily all at one
time).
In the case of 1 or 2 above, the
consumer must also notify the
manufacturer of the need for the
repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your
warranty dispute to BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil
Code Section 1793.22(b). You are also
required to use BBB AUTO LINE before
exercising rights or seeking remedies
created by the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and
remedies not created by California
Civil Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort
to BBB AUTO LINE is not required by
those statutes. THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If
a warranty concern has not been
resolved using the three-step
procedure outlined earlier in this
chapter in the Getting the Services you
need section, you may be eligible to
participate in the BBB AUTO LINE
program.
The BBB AUTO LINE program consists
of two parts – mediation and
arbitration. During mediation, a
representative of the BBB will contact
both you and Ford Motor Company to
explore options for settlement of the
claim. If an agreement is not reached
during mediation or you do not want
to participate in mediation, and if your
claim is eligible, you may participate
in the arbitration process. An
arbitration hearing will be scheduled
so that you can present your case in
an informal setting before an impartial
person. The arbitrator will consider
the testimony provided and make a
decision after the hearing.
Disputes submitted to the BBB AUTO
LINE program are usually decided
within forty days after you file your
claim with the BBB. You are not bound
by the decision, and may reject the
decision and proceed to court where
all findings of the BBB Auto Line
dispute, and decision, are admissible
260
MKZ (CC9) Customer Assistance

GENERAL INFORMATION
Have your vehicle serviced regularly
to help maintain its roadworthiness
and resale value. There is a large
network of Ford authorized dealers
that are there to help you with their
professional servicing expertise. We
believe that their specially trained
technicians are best qualified to
service your vehicle properly and
expertly. They are supported by a wide
range of highly specialized tools
developed specifically for servicing
your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking
routine service easy. See Scheduled
Maintenance (page 444).
If your vehicle requires professional
service, your authorized dealer can
provide the necessary parts and
service. Check your warranty
information to find out which parts
and services are covered.
Use only recommended fuels,
lubricants, fluids and service parts
conforming to specifications.
Motorcraft® parts are designed and
built to provide the best performance
in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets
caught in moving parts. •
Do not work on a vehicle with the
engine running in an enclosed
space, unless you are sure you
have enough ventilation.
• Keep all open flames and other
burning material (such as
cigarettes) away from the battery
and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift to P
(Park).
2. Turn off the engine and remove the
key (if equipped).
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle
damage and/or personal burn
injuries, do not start your engine with
the air cleaner removed and do not
remove it while the engine is running. 1. Set the parking brake and shift to
P
(Park).
2. Block the wheels
277
MKZ (CC9) Maintenance

You have limited engine power when
in the fail-safe mode, so drive the
vehicle with caution. The vehicle will
not be able to maintain high-speed
operation and the engine will run
rough. Remember that the engine is
capable of completely shutting down
automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safely
possible and turn off the engine.
2. Arrange for the vehicle to be taken
to an authorized dealer.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish if low.
5. Re-start the engine and take your vehicle to an authorized dealer.
AUTOMATIC
TRANSMISSION FLUID
CHECK
Note: Transmission fluid should be
checked by an authorized dealer. If
required, fluid should be added by an
authorized dealer.
The automatic transmission does not
have a transmission fluid dipstick. Have an authorized dealer check and
change the transmission fluid at the
correct service interval. See
Scheduled Maintenance (page 444).
Your transmission does not consume
fluid. However, the fluid level should
be checked if the transmission is not
working properly, (i.e., if the
transmission slips or shifts slowly) or
if you notice some sign of fluid
leakage.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials
may affect transmission operation
and result in damage to internal
transmission components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating
range; there is no need to add fluid. If
the fluid levels are outside of the
normal operating range, the
performance of the system could be
compromised; seek service from your
authorized dealer immediately.
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an
electric power steering (EPS) system.
There is no fluid reservoir to check or
fill.
286
MKZ (CC9) Maintenance

Ford part number /
Ford specification
Ford part name or
equivalent
Capacity
Item
/WSH-M17B19-AYN-32/WSS-M2C31-B2
Motorcraft PAG
Refrigerant
Compressor Oil
5.2 oz (153 ml)
A/C Refrigerant
Compressor Oil 7
Use only Motorcraft DOT 4 LV High Performance Brake Fluid or equivalent
meeting WSS-M6C65-A2 and ISO 4925 Class 6. Use of any fluid other than
the recommended fluid may cause brake system damage. 1
2 Approximate dry fill capacity. Actual amount may vary during fluid changes.
3 Automatic transmissions that require Motorcraft MERCON LV transmission
fluid should only use Motorcraft MERCON LV transmission fluid.
Use of any fluid other than the recommended fluid may cause transmission
damage.
Change the automatic transmission fluid and filter at the correct service interval.
See Scheduled Maintenance (page 444).
4 Your engine has been designed to use engine oil that meets Ford specification.
It is also acceptable to use an engine oil of recommended viscosity grade that
displays the API Certification Mark for gasoline engines.
Do not use API S category oils labeled as SN, SM, SL or lower category unless
the label also display the API certification mark. These oils do not meet
requirements of your vehicle''s engine and emissions system.
5 Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that is not
covered by Ford warranty.
6 Add the coolant type originally equipped in your vehicle.
7 WARNING
The A/C refrigerant system contains refrigerant R-134a under high pressure.
Opening the A/C refrigerant system can cause personal injury. A/C
refrigerant system is to be serviced only by qualified personnel. 337
MKZ (CC9) Capacities and Specifications

•
Travel expense reimbursement for
lodging, meals and rental car
• Destination assistance for taxi,
shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your
Ford Extended Service Plan coverage
expires, you can transfer any
remaining coverage to the new owner.
Whenever you sell your vehicle,
prospective buyers may have a higher
degree of confidence that vehicle was
properly maintained with Ford ESP,
thereby improving resale value.
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also
offers a Premium Maintenance Plan
that covers all scheduled
maintenance, and select items that
routinely wear out.
The coverage is prepaid, so you never
have to worry about affording your
vehicle maintenance. It covers regular
checkups, routine inspections,
preventive care and replacement of
select items that require periodic
attention for normal wear:
• Windshield Wiper Blades
• Spark Plugs (except in California) •
The Clutch Disc
• Brake Pads and Linings
• Shock Absorbers
• Belts and Hoses
• Diesel Exhaust Fluid
Replenishment
Contact your selling authorized Ford
or Lincoln dealership today so they
can customize a Ford Extended
Service Plan that fits your driving
lifestyle and budget.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with
an affordable, no interest, no fee
payment program.
To learn more, call our Ford ESP
specialists at 800-367-3377. Don ’t
forget to ask about our interest free
payment program, allowing you all
the security and benefits Ford ESP has
to offer while paying over time. You
are pre-approved with no credit
checks, no hassles!
Complete the information below and
mail to:
Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039
341
MKZ (CC9) Ford Extended Service Plan (ESP)