maintenance LINCOLN MKZ HYBRID 2014 Owners Manual

Introduction
About This Manual........................................7
Symbols Glossary..........................................7
Data Recording
..............................................9
California Proposition 65
............................11
Perchlorate
.....................................................11
Lincoln Credit
................................................11
Replacement Parts Recommendation....................................12
Special Notices
............................................12
Mobile Communications Equipment.................................................13
Export Unique Options..............................13
Child Safety
General Information
....................................14
Installing Child Seats
..................................16
Booster Seats
..............................................24
Child Seat Positioning
...............................26
Child Safety Locks.....................................28
Safety Belts
Principle of Operation...............................29
Fastening the Safety Belts.......................30
Safety Belt Height Adjustment................34
Safety Belt Warning Lamp and Indicator Chime........................................................35
Safety Belt Minder
......................................35
Child Restraint and Safety Belt Maintenance............................................37
Personal Safety System ™
Personal Safety System ™
..........................38Supplementary Restraints
System
Principle of Operation...............................39
Driver and Passenger Airbags................40
Front Passenger Sensing System...........41
Side Airbags
.................................................43
Driver Knee Airbag
....................................45
Side Curtain Airbags
..................................45
Crash Sensors and Airbag Indicator....................................................46
Airbag Disposal
...........................................47
Keys and Remote Controls
General Information on Radio Frequencies.............................................48
Remote Control...........................................48
Replacing a Lost Key or Remote Control......................................................52
MyKey™
Principle of Operation
...............................53
Creating a MyKey
.......................................54
Clearing All MyKeys...................................54
Checking MyKey System Status.............55
Using MyKey With Remote Start Systems....................................................55
MyKey Troubleshooting............................55
Locks
Locking and Unlocking.............................58
Keyless Entry...............................................63
Interior Luggage Compartment Release
.....................................................65
Security
Passive Anti-Theft System
........................67
1
MKZ (CC9) Table of Contents

Towing the Vehicle on Four
Wheels...................................................222
Driving Hints
Breaking-In................................................223
Economical Driving
..................................223
Driving Through Water...........................223
Floor Mats
..................................................224
Roadside Emergencies
Roadside Assistance...............................225
Hazard Warning Flashers
......................226
Fuel Shutoff...............................................226
Jump-Starting the Vehicle.....................226
Collision, Damage or Fire Event..........229
Post-Crash Alert System.........................231
Customer Assistance
Getting the Services You Need
............232
In California (U.S. Only)
...........................233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)....................234
Utilizing the Mediation/Arbitration Program (Canada Only)......................235
Getting Assistance Outside the U.S. and Canada...................................................235
Ordering Additional Owner's Literature................................................237
Reporting Safety Defects (U.S. Only)........................................................237
Reporting Safety Defects (Canada Only)........................................................238
Fuses
Fuse Specification Chart........................239
Changing a Fuse......................................249 Maintenance
General Information.................................251
Opening and Closing the Hood...........252
Under Hood Overview - 2.0L
Hybrid.....................................................252
Engine Oil Dipstick
..................................254
Engine Oil Check
.....................................254
Oil Change Indicator Reset
...................254
Engine Coolant Check...........................255
Automatic Transmission Fluid Check.....................................................259
Brake Fluid Check...................................260
Power Steering Fluid Check.................260
Washer Fluid Check
................................260
Fuel Filter
...................................................260
Changing the 12V Battery.....................260
Checking the Wiper Blades..................262
Changing the Wiper Blades..................262
Adjusting the Headlamps......................263
Changing a Bulb
......................................264
Bulb Specification Chart........................265
Changing the Engine Air Filter.............267
Vehicle Care
General Information
................................268
Cleaning Products...................................268
Cleaning the Exterior..............................268
Waxing........................................................269
Cleaning the Engine...............................269
Cleaning the Windows and Wiper Blades.....................................................270
Cleaning the Interior...............................270
Cleaning the Instrument Panel and Instrument Cluster Lens......................271
Cleaning Leather Seats
..........................272
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MKZ (CC9) Table of Contents

Repairing Minor Paint Damage.............272
Cleaning the Alloy Wheels....................272
Vehicle Storage........................................273
Wheels and Tires
Temporary Mobility Kit
............................276
Tire Care
....................................................282
Using Snow Chains
.................................296
Tire Pressure Monitoring System........296
Technical Specifications
..........................301
Capacities and Specifications
Engine Specifications
.............................302
Motorcraft Parts
........................................303
Vehicle Identification Number..............304
Vehicle Certification Label
....................305
Transmission Code Designation..........305
Technical Specifications
.........................306
Audio System
General Information
................................309
Audio unit - Vehicles With: Premium AM/FM/CD..............................................310
Media Hub...................................................311
MyLincoln Touch ™
General Information
.................................313
Settings.......................................................323
Entertainment............................................334
Phone..........................................................355
Electric Vehicle Information
...................361
Information................................................365
Climate........................................................376
Navigation..................................................379 Accessories
Accessories...............................................389
Appendices
End User License Agreement
...............391
Ford Extended Service Plan (ESP)
Ford Extended Service Plan (ESP)......409
Scheduled Maintenance
General Maintenance Information
........412
Special Operating Conditions Scheduled Maintenance..........................................416
Normal Scheduled Maintenance
..........417
Scheduled Maintenance Record
.........420
5
MKZ (CC9) Table of Contents

For more information regarding Lincoln
Automotive Financial Services, as well as
access Account Manager, please go to
www.LincolnAFS.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this
Owner’
s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During vehicle development we validate these
parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be
covered by the Ford Warranty. For
additional information, refer to the terms
and conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by your
vehicle
’s New Vehicle Limited Warranty,
refer to the Warranty Manual that is
provided to you along with your Owner’ s
Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls. WARNINGS
Failure to follow the specific
warnings and instructions could
result in personal injury. See
Supplementary Restraints System (page
39
).
12
MKZ (CC9) Introduction

1. Turn the ignition on. Do not start the
vehicle.
2. Wait until the safety belt warning light turns off (about one minute). After Step
2, wait an additional five seconds
before proceeding with Step 3. Once
Step 3 is started, the procedure must
be completed within 30 seconds.
3. For the seating position being disabled, buckle then unbuckle the
safety belt three times at a moderate
speed, ending in the unbuckled state.
After Step 3, the safety belt warning
light will turn on.
4. While the safety belt warning light is on, buckle and then unbuckle the
safety belt. After Step 4, the safety belt
warning light will flash for confirmation.
• This will disable the feature for that
seating position if it is currently
enabled.
• This will enable the feature for that
seating position if it is currently
disabled.
CHILD RESTRAINT AND SAFETY
BELT MAINTENANCE
Inspect the vehicle safety belts and child
safety seat systems periodically to make
sure they work properly and are not
damaged. Inspect the vehicle and child
seat safety belts to make sure there are
no nicks, tears or cuts. Replace if
necessary. All vehicle safety belt
assemblies, including retractors, buckles,
front safety belt buckle assemblies, buckle
support assemblies (slide bar-if equipped),
shoulder belt height adjusters (if
equipped), shoulder belt guide on seat back (if equipped), rear inflatable safety
belts (if equipped), child safety seat LATCH
and tether anchors, and attaching
hardware, should be inspected after a
collision. Read the child restraint
manufacturer's instructions for additional
inspection and maintenance information
specific to the child restraint.
Ford Motor Company recommends that
all safety belt assemblies in use in vehicles
involved in a collision be replaced.
However, if the collision was minor and an
authorized dealer finds that the belts do
not show damage and continue to operate
properly, they do not need to be replaced.
Safety belt assemblies not in use during a
collision should also be inspected and
replaced if either damage or improper
operation is noted.
Properly care for safety belts. See Vehicle
Care (page 268).
37
MKZ (CC9) Safety Belts

not properly restrained or are otherwise
out of position at the time of airbag
deployment. Thus, it is extremely important
that occupants be properly restrained as
far away from the airbag module as
possible while maintaining vehicle control.
Routine maintenance of the airbags is not
required.
DRIVER AND PASSENGER
AIRBAGS
WARNINGS
Never place your arm or any objects
over an airbag module. Placing your
arm over a deploying airbag can result in
serious arm fractures or other injuries.
Objects placed on or over the airbag
inflation area may cause those objects to
be propelled by the airbag into your face
and torso causing serious injury. Airbags can kill or injure a child in a
child seat. Never place a rear-facing
child seat in front of an active airbag. If you
must use a forward-facing child seat in the
front seat, move the seat upon which the
child seat is installed all the way back. The driver and front passenger airbags
will deploy during significant frontal and
near frontal crashes.
The driver and passenger front airbag
system consists of:
•
driver and passenger airbag modules.
• front passenger sensing system. · crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 46).
Proper Driver and Front Passenger
Seating Adjustment WARNING
National Highway Traffic Safety
Administration (NHTSA)
recommends a minimum distance of at
least 10 inches (25 centimeters) between
an occupant’ s chest and the driver airbag
module. To properly position yourself away from
the airbag:
•
Move your seat to the rear as far as
you can while still reaching the pedals
comfortably.
• Recline the seat slightly (one or two
degrees) from the upright position.
After all occupants have adjusted their
seats and put on safety belts, it is very
important that they continue to sit properly.
A properly seated occupant sits upright,
leaning against the seat back, and
centered on the seat cushion, with their
feet comfortably extended on the floor.
Sitting improperly can increase the chance
40
MKZ (CC9) Supplementary Restraints SystemE151127

•
Side curtain airbags located above the
trim panels over the front and rear side
windows identified by a label or
wording on the headliner or roof-pillar
trim.
• A flexible headliner which opens above
the side doors to allow side air curtain
deployment. Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 46).
Children 12 years old and under should
always be properly restrained in the back
seats. The side curtain airbags will not
interfere with children restrained using a
properly installed child or booster seat
because it is designed to inflate downward
from the headliner above the doors along
the side window opening.
The design and development of the side
curtain airbags included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
curtain airbags. CRASH SENSORS AND AIRBAG
INDICATOR WARNING
Modifying or adding equipment to
the front end of the vehicle
(including frame, bumper, front end body
structure and tow hooks) may affect the
performance of the airbag system,
increasing the risk of injury. Do not modify
the front end of the vehicle. Your vehicle has a collection of crash and
occupant sensors which provide
information to the restraints control
module. The restraints control module
deploys (activates) the front safety belt
pretensioners, driver airbag, passenger
airbag, knee airbag(s), seat mounted side
airbags, side curtain airbags and optional
rear inflatable safety belts. Based on the
type of crash (frontal impact or side
impact), the restraints control module will
deploy the appropriate safety devices.
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. The readiness of the safety
system is indicated by a warning indicator
light in the instrument cluster or by a
backup tone if the warning light is not
working. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following:
The readiness light will not
illuminate immediately after the
ignition is turned on.
46
MKZ (CC9) Supplementary Restraints SystemE75004

Note:
If your engine is misfiring, excessive
exhaust temperatures could damage the
catalytic converter or other vehicle
components.
The service engine soon indicator lights
when the you first switch on your vehicle,
prior to engine start, to check the bulb and
to indicate whether the vehicle is ready
for inspection maintenance testing.
Normally, the service engine soon light
will stay on until the engine cranks, then
turn itself off if no malfunctions are
present. However, if after 15 seconds the
service engine soon light blinks eight
times, it means that the vehicle is not
ready for inspection maintenance testing.
See Emission Control System (page 164).
Stability Control Flashes when the system is
active. If it stays lit or does not
light when you switch on the
ignition, this indicates a malfunction.
During a malfunction the system will switch
off. Have an authorized dealer check the
system immediately.
See Using Stability
Control (page 181).
Stability Control Off Lights when you switch the
system off. It will go out when
you switch the system back on
or when you switch off the ignition.
See
Using Stability Control (page 181). Stop Safely Lights if your vehicle has an
electrical component fault or
failure that will cause your
vehicle to shutdown or enter into a limited
operating mode. You may also see a
message.
Trunk Ajar Lights when the ignition is on
and the trunk is not completely
closed.
AUDIBLE WARNINGS AND
INDICATORS
Key in Ignition Warning Chime
Sounds when you open the driver's door
and you have left the key in the ignition
with it in the off or accessory position.
Keyless Warning Alert
(If Equipped)
Sounds the horn twice when you exit your
vehicle with the intelligent access key,
after the last door is closed and your
keyless vehicle is in RUN, indicating your
vehicle is still on.
Headlamps On Warning Chime
Sounds when you remove the key from
the ignition and open the driver's door and
you have left the headlamps or parking
lamps on.
95
MKZ (CC9) Instrument ClusterE138639 E144693 E159323

Maintenance
Action
Message
Stop the vehicle as soon as safely possible, turn off theengine. Check the oil level. If the warning stays on or
continues to come on with your engine running, contact your authorized dealer as soon as possible.
LOW Engine Oil Pres-
sure
Displayed when the engine oil life remaining is 10% or less.See Engine Coolant Check (page 255).
Change Engine Oil Soon
Displayed when the oil life left reaches 0%.
See Engine
Coolant Check (page 255).
Oil Change Required
Indicates the brake fluid level is low and the brake systemshould be inspected immediately.
See Brake Fluid Check
(page 260).
Brake Fluid Level LOW
Displays when the brake system needs servicing. Stop thevehicle in a safe place. Contact your authorized dealer.
Check Brake System
Displays when the engine coolant temperature is excessivelyhigh. Stop the vehicle in a safe place and contact your authorized dealer.
Engine Coolant Overtem-
perature
Displays when the motor electronics are overheating. Stopthe vehicle as soon as safely possible, turn off the vehicle
and let it cool. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible.
Motor Coolant Overtem-
perature
Displays when the washer fluid is low and needs to be refilled.
Washer Fluid Level Low
Displays when the engine has reduced power in order tohelp reduce high coolant temperatures.
Power Reduced to
Lower Engine Temp
Displayed when the kit needs service. See your authorized dealer.
Service Tire Mobility Kit
Displays to indicate that the vehicle is still in Transport or
Factory mode. This may not allow some features to operate properly. See your authorized dealer.
Transport / Factory
Mode
Informs the driver that the powertrain needs service due toa powertrain malfunction.
See Manual
116
MKZ (CC9) Information Displays

Park Aid
Action
Message
Displays when the system has detected a condition that
requires service. Contact your authorized dealer. See Parking Aid (page 182).
Check Front Park Aid
Displays when the system has detected a condition that
requires service. Contact your authorized dealer. See Parking Aid
(page 182).
Check Rear Park Aid
Displays the park aid status.
Front Park Aid On Off
Displays the park aid status.
Rear Park Aid On Off
Park Brake Action
Message
Displays when the parking brake is set, the engine is runningand the vehicle is driven more than 3 mph (5 km/h). If the
warning stays on after the parking brake is released, contact your authorized dealer.
Park Brake Engaged
The electric parking brake system has detected a conditionthat requires service. See your authorized dealer.
Park Brake Malfunction
Service Now
Displays when the electric parking brake is not set.
Park Brake Not Applied
Displays when the electric parking brake is running adiagnostic check.
Park Brake Maintenance
Mode
Displays when the electric parking brake is set but has not been released.
Park Brake Use Switch
to Release
Displays when the electric parking brake is set but has notbeen released and the vehicle is moving.
Press Brake to Release
Park Brake and switch
The electric park brake system has detected a condition thatrequires service. See your authorized dealer.
Park Brake Limited
Function Service Required
Displays when the electric parking brake was not releasedcausing it to overheat.
Park Brake System
Overheated
118
MKZ (CC9) Information Displays