service indicator LINCOLN MKZ HYBRID 2014 Owners Manual

Towing the Vehicle on Four
Wheels...................................................222
Driving Hints
Breaking-In................................................223
Economical Driving
..................................223
Driving Through Water...........................223
Floor Mats
..................................................224
Roadside Emergencies
Roadside Assistance...............................225
Hazard Warning Flashers
......................226
Fuel Shutoff...............................................226
Jump-Starting the Vehicle.....................226
Collision, Damage or Fire Event..........229
Post-Crash Alert System.........................231
Customer Assistance
Getting the Services You Need
............232
In California (U.S. Only)
...........................233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)....................234
Utilizing the Mediation/Arbitration Program (Canada Only)......................235
Getting Assistance Outside the U.S. and Canada...................................................235
Ordering Additional Owner's Literature................................................237
Reporting Safety Defects (U.S. Only)........................................................237
Reporting Safety Defects (Canada Only)........................................................238
Fuses
Fuse Specification Chart........................239
Changing a Fuse......................................249 Maintenance
General Information.................................251
Opening and Closing the Hood...........252
Under Hood Overview - 2.0L
Hybrid.....................................................252
Engine Oil Dipstick
..................................254
Engine Oil Check
.....................................254
Oil Change Indicator Reset
...................254
Engine Coolant Check...........................255
Automatic Transmission Fluid Check.....................................................259
Brake Fluid Check...................................260
Power Steering Fluid Check.................260
Washer Fluid Check
................................260
Fuel Filter
...................................................260
Changing the 12V Battery.....................260
Checking the Wiper Blades..................262
Changing the Wiper Blades..................262
Adjusting the Headlamps......................263
Changing a Bulb
......................................264
Bulb Specification Chart........................265
Changing the Engine Air Filter.............267
Vehicle Care
General Information
................................268
Cleaning Products...................................268
Cleaning the Exterior..............................268
Waxing........................................................269
Cleaning the Engine...............................269
Cleaning the Windows and Wiper Blades.....................................................270
Cleaning the Interior...............................270
Cleaning the Instrument Panel and Instrument Cluster Lens......................271
Cleaning Leather Seats
..........................272
4
MKZ (CC9) Table of Contents

Passenger airbag
Passenger airbag status
indicator
Occupant
Disabled
OFF: Lit
Empty
ON: Unlit Disabled
OFF: Lit
Child
ON: Unlit Enabled
OFF: Unlit
Adult
ON: Lit
Note: When the passenger airbag status
indicator OFF light is illuminated, the
passenger (seat mounted) side airbag may
be disabled to avoid the risk of airbag
deployment injuries.
After all occupants have adjusted their
seats and put on safety belts, it is very
important that they continue to sit properly.
A properly seated occupant sits upright,
leaning against the seat back, and
centered on the seat cushion, with their
feet comfortably extended on the floor.
Sitting improperly can increase the chance
of injury in a crash event. For example, if
an occupant slouches, lies down, turns
sideways, sits forward, leans forward or
sideways, or puts one or both feet up, the
chance of injury during a crash is greatly
increased.
The conditions listed above may cause
the weight of a properly seated occupant
to be incorrectly interpreted by the front
passenger sensing system. The person in
the front passenger seat may appear
heavier or lighter due to the conditions
described in the list above. To know if the front passenger
sensing system is operating
properly, See Crash Sensors
and Airbag Indicator (page 46).
Do not attempt to repair or service the
system. Take your vehicle immediately to
an authorized dealer.
If it is necessary to modify an advanced
front airbag system to accommodate a
person with disabilities, contact the Ford
Customer Relationship Center.
See
Getting the Services You Need (page 232).
SIDE AIRBAGS WARNINGS
Do not place objects or mount
equipment on or near the airbag
cover, on the side of the seatbacks (of the
front seats), or in front seat areas that may
come into contact with a deploying airbag.
Failure to follow these instructions may
increase the risk of personal injury in the
event of a crash.
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MKZ (CC9) Supplementary Restraints System

WARNINGS
Do not use accessory seat covers.
The use of accessory seat covers
may prevent the deployment of the side
airbags and increase the risk of injury in
an accident. Do not lean your head on the door.
The side airbag could injure you as
it deploys from the side of the seatback. Do not attempt to service, repair, or
modify the airbag, its fuses or the
seat cover on a seat containing an airbag
as you could be seriously injured or killed.
Contact your authorized dealer as soon
as possible. If the side airbag has deployed, the
airbag will not function again. The
side airbag system (including the seat)
must be inspected and serviced by an
authorized dealer. If the airbag is not
replaced, the unrepaired area will increase
the risk of injury in a crash. The side airbags are located on the
outboard side of the seatbacks of the front
seats. In certain sideways crashes, the
airbag on the side affected by the crash
will be inflated. The airbag was designed
to inflate between the door panel and
occupant to further enhance the protection
provided occupants in side impact
crashes. The system consists of the following:
•
A label or embossed side panel
indicating that side airbags are fitted
to your vehicle.
• Side airbags located inside the driver
and front passenger seatbacks.
• Front passenger sensing system. ·Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 46).
Note: The passenger sensing system will
deactivate the passenger seat-mounted
side airbag if it detects an empty
passenger seat.
The design and development of the side
airbag system included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
airbags.
44
MKZ (CC9) Supplementary Restraints SystemE152533

DRIVER KNEE AIRBAG
A driver’
s and passenger’ s knee airbag is
located under or within the instrument
panel. During a crash, the restraints control
module may activate the driver’ s and
passenger’ s knee airbag (individually or
both) based on crash severity and
respective occupant conditions. Under
certain crash and occupant conditions, the
driver’ s and passenger’ s knee airbag may
deploy (individually or both) but the
corresponding front airbag may not
activate. As with front and side airbags, it
is important to be properly seated and
restrained to reduce the risk of death or
serious injury. Make sure the knee airbags are
operating properly. See Crash
Sensors and Airbag Indicator
(page
46).
SIDE CURTAIN AIRBAGS WARNINGS
Do not place objects or mount
equipment on or near the headliner
at the siderail that may come into contact
with a deploying side curtain airbag.
Failure to follow these instructions may
increase the risk of personal injury in the
event of a crash. Do not lean your head on the door.
The side curtain airbag could injure
you as it deploys from the headliner. WARNINGS
Do not attempt to service, repair, or
modify the side curtain airbags, its
fuses, the A, B, or C pillar trim, or the
headliner on a vehicle containing side
curtain airbags. Contact your authorized
dealer as soon as possible. All occupants of the vehicle
including the driver should always
wear their safety belts even when an
airbag supplemental restraint system and
side curtain airbag is provided. To reduce risk of injury, do not
obstruct or place objects in the
deployment path of the side curtain airbag. If the side curtain airbags have
deployed, the side curtain airbags
will not function again. The side curtain
airbags (including the A, B and C pillar trim
and headliner) must be inspected and
serviced by an authorized dealer. If the
side curtain airbag is not replaced, the
unrepaired area will increase the risk of
injury in a crash. The side curtain airbags will deploy during
significant side crashes. The side curtain
airbags are mounted to the roof side-rail
sheet metal, behind the headliner, above
each row of seats. In certain sideways
crashes, the side curtain airbag on the
impacted side of the vehicle will be
activated. The side curtain airbags are
designed to inflate between the side
window area and occupants to further
enhance protection provided in side
impact crashes.
The system consists of the following:
45
MKZ (CC9) Supplementary Restraints System

Low Tire Pressure Warning
Lights when your tire pressure
is low. If the lamp remains on
with the engine running or when
driving, check your tire pressure as soon
as possible.
To confirm the lamp is working, it will also
light momentarily when you switch on the
ignition. If it does not light when you switch
the ignition on, or it begins to flash at any
time, have an authorized dealer check the
system.
Low Washer Fluid Lights when the windshield
washer fluid is low.
Parking Lamps Lights when you switch on the
parking lamps.
Powertrain Fault Lights when your vehicle detects
a powertrain fault. Contact an
authorized dealer as soon as
possible. Note:
If your vehicle detects certain faults,
it will not allow you to operate the
accelerator pedal. If this happens, press
the brake pedal and release it. This will
activate limp home vehicle operation. In
limp home vehicle operation, your vehicle
will accelerate in a controlled manner up
to a maximum speed of 35 mph (56 km/h)
on a flat surface. If you apply the brake
pedal or move the transmission to neutral
(N) you can override your vehicle ’s
acceleration.
Ready to Drive Lights when you switch on your
vehicle and it is ready to drive.
A corresponding message may
display stating ready to drive, or if you
have not entered a charge point, you may
get a message regarding budget.
Service Engine Soon If the service engine soon
indicator light stays illuminated
after the engine is started, it
indicates that the On Board Diagnostics
system (OBD) has detected a malfunction
of the vehicle emissions control system.
Refer to On board diagnostics (OBD) in the
Fuel and Refueling chapter for more
information about servicing your vehicle.
See Emission Control System (page 164).
If the light is blinking, the engine is
misfiring. This could damage your catalytic
converter. Drive in a moderate fashion
(avoid heavy acceleration and
deceleration) and have your vehicle
serviced immediately.
94
MKZ (CC9) Instrument Cluster E132353 E144692

Note:
If your engine is misfiring, excessive
exhaust temperatures could damage the
catalytic converter or other vehicle
components.
The service engine soon indicator lights
when the you first switch on your vehicle,
prior to engine start, to check the bulb and
to indicate whether the vehicle is ready
for inspection maintenance testing.
Normally, the service engine soon light
will stay on until the engine cranks, then
turn itself off if no malfunctions are
present. However, if after 15 seconds the
service engine soon light blinks eight
times, it means that the vehicle is not
ready for inspection maintenance testing.
See Emission Control System (page 164).
Stability Control Flashes when the system is
active. If it stays lit or does not
light when you switch on the
ignition, this indicates a malfunction.
During a malfunction the system will switch
off. Have an authorized dealer check the
system immediately.
See Using Stability
Control (page 181).
Stability Control Off Lights when you switch the
system off. It will go out when
you switch the system back on
or when you switch off the ignition.
See
Using Stability Control (page 181). Stop Safely Lights if your vehicle has an
electrical component fault or
failure that will cause your
vehicle to shutdown or enter into a limited
operating mode. You may also see a
message.
Trunk Ajar Lights when the ignition is on
and the trunk is not completely
closed.
AUDIBLE WARNINGS AND
INDICATORS
Key in Ignition Warning Chime
Sounds when you open the driver's door
and you have left the key in the ignition
with it in the off or accessory position.
Keyless Warning Alert
(If Equipped)
Sounds the horn twice when you exit your
vehicle with the intelligent access key,
after the last door is closed and your
keyless vehicle is in RUN, indicating your
vehicle is still on.
Headlamps On Warning Chime
Sounds when you remove the key from
the ignition and open the driver's door and
you have left the headlamps or parking
lamps on.
95
MKZ (CC9) Instrument ClusterE138639 E144693 E159323

serious personal injury or sickness may
result. If fuel is splashed on the skin,
promptly wash skin thoroughly with
soap and water. Consult a physician
immediately if you experience an
adverse reaction.
FUEL QUALITY
Note: We recommend that you use only
high quality fuel without additives or other
engine treatments.
Choosing the Right Fuel
Note: Use of any fuel other than those
recommended may cause powertrain
damage, a loss of vehicle performance
and repairs may not be covered under
warranty.
If your vehicle is not a flexible fuel vehicle,
then only use unleaded fuel or unleaded
fuel blended with a maximum of 15%
ethanol. Do not use fuel ethanol (E85),
diesel fuel, fuel methanol, leaded fuel or
any other fuel because it could damage
or impair the emission control system.
The use of leaded fuel is prohibited by law.
Your vehicle was not designed to use fuel
or fuel additives with metallic compounds,
including manganese-based additives. Octane Recommendations
Regular unleaded gasoline with a pump
(R+M)/2 octane rating of 87 is
recommended. Some fuel stations offer
fuels posted as regular with an octane
rating below 87, particularly in high altitude
areas. Fuels with octane levels below 87
are not recommended. Premium fuel will
provide improved performance and is
recommended for severe duty use such
as trailer tow.
Do not be concerned if your engine
sometimes knocks lightly. However, if it
knocks heavily while you are using fuel
with the recommended octane rating, see
your authorized dealer to prevent any
engine damage.
RUNNING OUT OF FUEL
Avoid running out of fuel because this
situation may have an adverse effect on
vehicle components.
If you have run out of fuel:
•
To start the vehicle with a keyless
ignition, just start the engine. Crank
time will be longer than usual.
• Normally, adding 1 gallon (3.8 liters) of
fuel is enough to restart the vehicle. If
the vehicle is out of fuel and on a steep
grade, more than 1 gallon (3.8 liters)
may be required.
• The service engine soon indicator may
come on.
159
MKZ (CC9) Fuel and Refueling

Keep a record for at least one month and
record the type of driving (city or highway).
This provides an accurate estimate of the
vehicle
’s fuel economy under current
driving conditions. Additionally, keeping
records during summer and winter show
how temperature impacts fuel economy.
In general, lower temperatures mean lower
fuel economy.
EMISSION CONTROL SYSTEM WARNINGS
Do not park, idle, or drive your
vehicle in dry grass or other dry
ground cover. The emission system heats
up the engine compartment and exhaust
system, which can start a fire. Exhaust leaks may result in entry of
harmful and potentially lethal fumes
into the passenger compartment. If you
smell exhaust fumes inside your vehicle,
have your dealer inspect your vehicle
immediately. Do not drive if you smell
exhaust fumes. Your vehicle is equipped with various
emission control components and a
catalytic converter that will enable your
vehicle to comply with applicable exhaust
emission standards. To make sure that the
catalytic converter and other emission
control components continue to work
properly:
•
Use only the specified fuel listed.
• Avoid running out of fuel. •
Do not turn off the ignition while your
vehicle is moving, especially at high
speeds.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use parts other than Ford, Motorcraft
or Ford-authorized parts for maintenance
replacements, or for service of
components affecting emission control,
such non-Ford parts should be the
equivalent to genuine Ford Motor
Company parts in performance and
durability.
Illumination of the service engine soon
indicator, charging system warning light
or the temperature warning light, fluid
leaks, strange odors, smoke or loss of
engine power could indicate that the
emission control system is not working
properly.
An improperly operating or damaged
exhaust system may allow exhaust to enter
the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized changes
to your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
164
MKZ (CC9) Fuel and Refueling

an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal located
on or near the engine. This decal also lists
engine displacement
Please consult your warranty information
for complete details.
On-Board Diagnostics (OBD-II)
Your vehicle is equipped with an on-board
diagnostics system (OBD-II) that monitors
the engine ’s emission control system. This
system protects the environment by
ensuring that your vehicle continues to
meet government emission standards. The
OBD-II system also assists your authorized
dealer in properly servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator
to illuminate.
Examples of temporary malfunctions are:
• the vehicle has run out of fuel—the
engine may misfire or run poorly
• poor fuel quality or water in the
fuel—the engine may misfire or run
poorly
• the fuel fill inlet may not have been
properly closed See Refueling (page
161).
• driving through deep water—the
electrical system may be wet. You can correct these temporary
malfunctions by filling the fuel tank with
good quality fuel, properly closing the fuel
fill inlet or letting the electrical system dry
out. After three driving cycles without
these or any other temporary malfunctions
present, the service engine soon indicator
should stay off the next time you start the
engine. A driving cycle consists of a cold
engine startup followed by mixed
city/highway driving. No additional vehicle
service is required.
If the service engine soon indicator
remains on, have your vehicle serviced at
the first available opportunity. Although
some malfunctions detected by the OBD-II
may not have symptoms that are apparent,
continued driving with the service engine
soon indicator on can result in increased
emissions, lower fuel economy, reduced
engine and transmission smoothness, and
lead to more costly repairs.
Readiness for
Inspection/Maintenance (I/M) Testing
Some state/provincial and local
governments may have
Inspection/Maintenance (I/M) programs to
inspect the emission control equipment
on your vehicle. Failure to pass this
inspection could prevent you from getting
a vehicle registration.
If the service engine soon
indicator is on or the bulb does
not work, you may need to have
the vehicle serviced. See On-Board
Diagnostics (OBD-II).
165
MKZ (CC9) Fuel and Refueling

Your vehicle may not pass the I/M test if
the service engine soon indicator is on or
not working properly (bulb is burned out),
or if the OBD-II system has determined
that some of the emission control systems
have not been properly checked. In this
case, your vehicle is not ready for I/M
testing.
If the vehicle
’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the
vehicle is not ready for I/M testing. To
determine if the vehicle is ready for I/M
testing, turn the ignition key to the on
position for 15 seconds without cranking
the engine. If the service engine soon
indicator blinks eight times, it means that
the vehicle is not ready for I/M testing; if
the service engine soon indicator stays on
solid, it means that the vehicle is ready for
I/M testing.
The OBD-II system monitors the emission
control system during normal driving. A
complete check may take several days. If
the vehicle is not ready for I/M testing, you
may need to perform the following driving
cycle consisting of mixed city and highway
driving:
Drive on an expressway or highway for a
steady 15 minutes, followed by 20 minutes
of stop-and-go driving with at least four
30-second idle periods. Allow the vehicle to sit for at least eight
hours without starting the engine. Then,
start the engine and complete the above
driving cycle. The engine must warm up
to its normal operating temperature. Once
started, do not turn off the engine until the
above driving cycle is complete. If the
vehicle is still not ready for I/M testing, you
will have to repeat the above driving cycle.
166
MKZ (CC9) Fuel and Refueling