phone LINCOLN MKZ HYBRID 2017 User Guide

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line provides warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized to
perform all warranty repairs. This means that,
depending on the warranty repair needed,
you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle to
the authorized dealer. Repairs are made
using Lincoln or Motorcraft parts, or
remanufactured or other parts that are
authorized by Lincoln.
Away From Home
If you are away from home when your vehicle
needs service, contact the Lincoln Client
Relationship Center or use the online
resources listed below to find the nearest
authorized dealer.
In the United States:
Mailing address
Lincoln Motor Company
Client Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-521-4140
TDD for the hearing impaired:
1-800-232-5952 Web Address
www.LincolnOwner.com
These are some of the items that can be
found online:
• United States dealer locator by Dealer
Name, City, State or ZIP Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Lincoln Extended Service Plans.
• Lincoln Original Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship Centre
Lincoln Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
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Web Address
www.LincolnCanada.com
Online Resources
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer. 2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification on Lincoln Motor Company policies,
please contact the Lincoln Client
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Client Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify
Lincoln in writing before pursuing remedies
under your state ’s warranty laws. Lincoln is
also allowed a final repair attempt in some
states. In the United States, a warranty dispute must
be submitted to the BBB AUTO LINE before
taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by
state law, before pursuing replacement or
repurchase remedies provided by certain
state laws. This dispute handling procedure
is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss
Warranty Act or state replacement or
repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s applicable
express warranty after a reasonable number
of attempts, the manufacturer shall be
required to either replace the vehicle with
one substantially identical or repurchase the
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In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators
review the positions of the parties, make
decisions and, when appropriate, render
awards to resolve disputes. CAMVAP
decisions are fast, fair, and final as the
arbitrator’
s award is binding on both you and
Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator
directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE
THE U.S. AND CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower than
is recommended for your vehicle, contact
our Customer Relationship Center.
The use of leaded fuel in your vehicle without
proper conversion may damage the
effectiveness of your emission control system
and may cause engine knocking or serious
engine damage. Ford Motor Company or
Ford of Canada is not responsible for any
damage caused by use of improper fuel.
Using leaded fuel may also result in difficulty
importing your vehicle back into the United
States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth
of the Northern Mariana Islands (CNMI),
America Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free Number:
(800) 841-FORD (3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico, contact
the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
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FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi Arabia:
8008443673
If calling from Kuwait:
22280384 FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and
then relocate to any of the above locations,
register your vehicle identification number
(VIN) and new address with Ford Motor
Company by emailing
[email protected].
If you are in another foreign country, contact
the nearest authorized dealer. In the event
your inquiry is unresolved, communicate your
concern with the dealership ’s Sales Manager,
Service Manager or Customer Relations
Manager. If you require additional assistance
or clarification, please contact the respective
Customer Relationship Center as previously
listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at: HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by
their website:
www.helminc.com
(Items in this catalog may be purchased by
credit card, check or money order.)
Obtaining a French Owner’
s Manual
French Owner’ s Manual can be obtained
from your authorized dealer or by contacting
Helm, Incorporated using the contact
information listed previously in this section.
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REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford
Motor Company.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer, or
Ford Motor Company.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada. Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-index-76.htm\
(English)
Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-index-76.htm (French)
Website
1–800–333–0510
Phone
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Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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Protected components
Fuse amp rating
Fuse or relay number
Not used (spare).
5A 1
4
Subwoofer amplifier.
20A 1
5
Not used (spare).
10A 2
6
Not used (spare).
10A 2
7
Not used (spare).
10A 2
8
Rear seat entertainment module.
10A 2
9
Power trunk logic.
5A 2
10
Keypad.
Cellphone passport module.
Not used (spare).
5A 2
11
Climate control.
7.5A 2
12
Gear shift.
Steering wheel column.
7.5A 2
13
Instrument cluster.
Datalink logic.
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GENERAL INFORMATION
WARNING
Driving while distracted can result in
loss of vehicle control, crash and injury.
We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving. Getting to Know Your System
The SYNC 3 system allows you to interact
with a variety of features using the
touchscreen and voice commands. By
integrating with your Bluetooth-enabled
phone, the touchscreen provides easy
interaction with audio, multimedia, climate
control, navigation, and your phone's SYNC
3 compatible apps.
Using the Touchscreen
To operate the touchscreen, you can simply
touch the item or option that you want to
select. The button changes color when you
select it.
The SYNC 3 layout allows you to quickly
select the feature you wish to use.
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Action and Description
Menu Item
Item
This bar displays icons and messages pertaining to current system activi\
ties including climate
settings, voice commands and phone functions such as text messages.
Status Bar
A
This button is available on the main screens. Pressing it takes you to the home screen view.
Home
B
This shows the current time. You can set the clock manually or have it controlled by the vehicle's
GPS location. See Settings (page 442).
Clock
C
This displays the current outside temperature.
Outside Temperature
D
You can touch any of the buttons on this bar to select a feature.
Feature Bar
E
The touchscreen allows you quick access to
all of your comfort, navigation,
communication and entertainment options.
Using the status and feature bar you can
quickly select the feature you want to use. Note:
Your system is equipped with a feature
that allows you to access and control audio
features for 10 minutes after you switch the
ignition off (and no doors open). The Status Bar
Additional icons also display in the status bar
depending on market, vehicle options and
current operation. If a feature is not active,
the icon does not display. Certain icons may
move to the left or right depending on what
options are active.
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Description
Item
Callout
This shows the temperature the driver selects through the climate contro\
l system.
Driver Temperature
A
When the passenger's temperature has been adjusted and is no longer linked to the
driver's temperature, it displays here. If Dual is turned off and the temperatures are
linked, the passenger's temperature does not display.
Passenger Temperature
B
This icon displays when your phone's microphone is muted. A caller cannot hear you.
Microphone Mute
C
This icon displays when the audio system is muted.
Mute
D
This icon appears when SYNC 3 receives a software update. Pressing the icon shows
more details about the new software.
Download
E
This icon appears when you connect to a Wi-Fi network.
Wi-Fi
F
An available Wi-Fi network is within range.
Wi-Fi in Range
G
This icon displays when your cell phone is roaming.
Roaming
H
This icon displays when you receive a text message on your phone.
Text Message
I
This icon displays when 911 Assist is set to off and your phone is conne\
cted to SYNC.
911 Assist Off
J
The Bluetooth alert icon displays when there is an active Bluetooth aler\
t.
Bluetooth Alert
K
This icon displays to show an active Bluetooth connection.
Bluetooth
L
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