towing LINCOLN MKZ HYBRID 2019 User Guide

Payload
Payload is the combined weight of cargoand passengers that your vehicle iscarrying. The maximum payload for yourvehicle appears on the Tire and Loadinglabel. The label is either on the B-pillaror the edge of the driver door. Vehiclesexported outside the US and Canadamay not have a tire and loading label.Look for “The combined weight ofoccupants and cargo should neverexceed XXX kg OR XXX lb” formaximum payload. The payload listedon the Tire and Loading Informationlabel is the maximum payload for yourvehicle as built by the assembly plant. If
you install any additional equipment onyour vehicle, you must determine thenew payload. Subtract the weight of theequipment from the payload listed onthe Tire and Loading label. When towing,trailer tongue weight or king pin weightis also part of payload.
WARNING: The appropriateloading capacity of your vehicle can belimited either by volume capacity (howmuch space is available) or by payloadcapacity (how much weight the vehicleshould carry). Once you have reached
the maximum payload of your vehicle,do not add more cargo, even if there isspace available. Overloading orimproperly loading your vehicle cancontribute to loss of vehicle control andvehicle rollover.
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Load CarryingE143816PAYLOAD

GAWR (Gross Axle Weight Rating)
GAWR is the maximum allowable weightthat a single axle (front or rear) can carry.These numbers are on the SafetyCompliance Certification label. The labelis located on the door hinge pillar,door-latch post, or the door edge thatmeets the door-latch post, next to thedriver seating position.
The total load on each axle must neverexceed its Gross Axle Weight Rating.
GVWR (Gross Vehicle Weight Rating)
GVWR is the maximum allowable weightof the fully loaded vehicle. This includesall options, equipment, passengers andcargo. It appears on the Safety
Compliance Certification label. The labelis located on the door hinge pillar,door-latch post, or the door edge thatmeets the door-latch post, next to thedriver seating position.
The gross vehicle weight must neverexceed the Gross Vehicle Weight Rating.
Safety Compliance Certification LabelExample:
WARNING: Exceeding the SafetyCompliance Certification label vehicleweight rating limits could result insubstandard vehicle handling orperformance, engine, transmissionand/or structural damage, seriousdamage to the vehicle, loss of controland personal injury.
Maximum Loaded Trailer Weight
Maximum loaded trailer weight is thehighest possible weight of a fully loadedtrailer the vehicle can tow. Consult anauthorized dealer (or the RV and TrailerTowing Guide available at an authorizeddealer) for more detailed information.
GCWR (Gross Combined WeightRating)
GCWR is the maximum allowable weightof the vehicle and the loaded trailer,including all cargo and passengers, thatthe vehicle can handle without riskingdamage. (Important: The towingvehicle’s braking system is rated foroperation at Gross Vehicle WeightRating, not at Gross Combined Weight
Rating.) Separate functional brakesshould be used for safe control of towedvehicles and for trailers where the GrossCombined Weight of the towing vehicleplus the trailer exceed the Gross VehicleWeight Rating of the towing vehicle.
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The gross combined weight must neverexceed the Gross Combined WeightRating.
Note: For trailer towing informationrefer to the RV and Trailer Towing Guideavailable at an authorized dealer.
WARNING: Do not exceed theGVWR or the GAWR specified on theSafety Compliance Certification label.
WARNING: Do not usereplacement tires with lower loadcarrying capacities than the original tiresbecause they may lower your vehicle’sGVWR and GAWR limitations.Replacement tires with a higher limitthan the original tires do not increase
the GVWR and GAWR limitations.
WARNING: Exceeding any vehicleweight rating limitation could result inserious damage to your vehicle,personal injury or both.
Steps for determining the correct loadlimit:
1.Locate the statement "The combinedweight of occupants and cargoshould never exceed XXX kg or XXXlb." on your vehicle’s placard.
2.Determine the combined weight ofthe driver and passengers that willbe riding in your vehicle.
3.Subtract the combined weight of thedriver and passengers from XXX kgor XXX lb.
4. The resulting figure equals theavailable amount of cargo andluggage load capacity. For example,if the “XXX” amount equals 1,400 lb.and there will be five 150 lb.
passengers in your vehicle, theamount of available cargo andluggage load capacity is 650 lb.(1400-750 (5 x 150) = 650 lb.)
5.Determine the combined weight ofluggage and cargo being loaded onthe vehicle. That weight may notsafely exceed the available cargoand luggage load capacity calculatedin Step 4.
6.If your vehicle will be towing a trailer,load from your trailer will betransferred to your vehicle. Consultthis manual to determine how thisreduces the available cargo andluggage load capacity of yourvehicle.
Helpful examples for calculating theavailable amount of cargo andluggage load capacity
Suppose your vehicle has a 1400-pound
(635-kilogram) cargo and luggagecapacity. You decide to go golfing. Isthere enough load capacity to carry you,four of your friends and all the golf bags?You and four friends average 220pounds (99 kilograms) each and the golfbags weigh approximately 30 pounds(13.5 kilograms) each. The calculationwould be: 1400 - (5 x 220) - (5 x 30) =
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Load Carrying

TOWING A TRAILER
WARNING: Never tow a trailer withan MKZ Hybrid. This powertrain is notdesigned to tow.
TOWING THE VEHICLE ON FOUR
WHEELS
Emergency Towing
In the event your vehicle becomes disabled(without access to wheel dollies, car-haulingtrailer, or flatbed transport vehicle), it can beflat-towed (all wheels on the ground,regardless of the powertrain/transmissionconfiguration) under the following conditions:
•The vehicle is facing forward so that it istowed in a forward direction.
•Place the transmission in position N. Ifyou cannot move the transmission intoN, you must override it and enable stayin neutral mode. Failing to do so mayresult in damage to the transmission. SeeTransmission (page 191).
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 mi (80 km).
Recreational Towing
Note: Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle. SeeClimate Control (page 141).
Follow these guidelines if you have a needfor recreational (RV) towing. An example ofrecreational towing would be towing yourvehicle behind a motorhome. Theseguidelines are designed to ensure that yourtransmission is not damaged.
Your vehicle can be towed with all fourwheels on the ground using the Stay inNeutral mode feature, or with all four wheelsoff the ground using a vehicle transporttrailer. If you are using a vehicle transporttrailer, follow the instruction specified by theequipment provider.
If you tow your vehicle with all four wheelson the ground:
•Tow only in the forward direction.
•Release the parking brake.
•Place the vehicle in Stay in Neutral mode.See Automatic Transmission (page 191).
•Do not exceed 65 mph (105 km/h).
Note:If the parking brake is applied, amessage appears in the information display.
Note:Start the engine and allow it to run fora few minutes at the beginning of each day,and every six hours or fewer. With the enginerunning and your foot on the brake, shift intodrive (D) and then into reverse (R) beforeshifting back into neutral (N). BEFORECONTINUING TO TOW, YOU MUSTRE-ENABLE STAY IN NEUTRAL MODE.
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Towing

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is separate from the NewVehicle Limited Warranty.
The service is available:
•Throughout the life of the vehicle fororiginal owners.
•For six years from the warranty start dateor 70,000 mi (110,000 km), whichevercomes first, for subsequent owners.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit, which may need a tow to thenearest Lincoln dealer).
•Battery jump start.
•Lock-out assistance (key replacementcost is the client's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law shall deliver up to2 gal (8 L) of gasoline or 5 gal (20 L) ofdiesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft (30 m)of a paved or county maintained road,no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law shall tow Lincolneligible vehicles to the client's selling orpreferred dealer within 100 mi (160 km)of the disablement location or to thenearest Lincoln dealer. If a client requestsa tow to a selling or preferred dealer thatis more than 100 mi (160 km) from thedisablement location, the client isresponsible for any mileage costs inexcess of 100 mi (160 km).
•Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer.
Vehicles Sold in the United States:Using Roadside Assistance
United States clients who require roadsideassistance, call 1-800-521-4140.
If you need to arrange roadside assistancefor yourself, Lincoln Motor Companyreimburses a reasonable amount for towingto the nearest Lincoln dealership within100 mi (160 km). To obtain reimbursementinformation, United States clients, call1-800-521-4140. Clients need to submit theiroriginal receipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is eligible within Canada or thecontinental United States.
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Roadside Emergencies

TRANSPORTING THE VEHICLEIf you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. We donot approve a slingbelt towing procedure. Ifyou tow your vehicle incorrectly, or by anyother means, vehicle damage may occur.
We produce a towing manual for allauthorized tow truck operators. Have yourtow truck operator refer to this manual forproper hook-up and towing procedures foryour vehicle.
It is acceptable to tow your front-wheel drivevehicle from the front if using proper wheellift equipment to raise the front wheels offthe ground. When towing in this manner, therear wheels can remain on the ground.
Front-wheel drive vehicles must have thefront wheels placed on a tow dolly whentowing your vehicle from the rear usingwheel lift equipment. This prevents damageto the transmission.
TOWING POINTS
Due to local market requirements in somecountries, some vehicles may be equippedwith a recovery hook.
Recovery Hook Location
If your vehicle is equipped with a screw-inrecovery hook, it is with the spare tire kit orthe rear under floor storage.
Installing the Recovery Hook
There is an installation point for the recoveryhook located behind the fascia.
Note:The screw-in recovery hook has aleft-hand thread. Turn it counterclockwise toinstall it. Make sure that the recovery hookis fully tightened.
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Roadside EmergenciesE143886

PROTECT YOURSELF FROM THE RISINGCOST OF VEHICLE REPAIRS WITHLINCOLN PROTECT EXTENDED SERVICEPLAN.
Lincoln Protect Extended Service Plans(U.S. Only)
Lincoln Protect means peace of mind. It’s theextended service plan backed by the LincolnMotor Company, and provides moreprotection beyond the New Vehicle LimitedWarranty coverage. When you visit yourLincoln Dealer, insist on genuine LincolnProtect extended service plans!
Lincoln Protect Extended Service Plan CanQuickly Pay for Itself
One trip to the Service Center could easilyexceed the price of your Lincoln Protectextended service plan. With Lincoln Protectyou minimize your risk for unexpected repairbills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protectextended service plans with different levelsof coverage. Ask your authorized dealer fordetails.
1.PremiumCARE - Our most comprehensivecoverage. With over 1,000 coveredcomponents, this plan is so complete it’sprobably easier to list what’s not covered.
2.ExtraCARE - Covers 113 components, andincludes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 criticalcomponents.
Lincoln Protect extended service plans arehonored by all authorized Lincoln dealers inthe U.S., Canada and Mexico.
That means you get:
•Reliable, quality service at any Lincoln orFord dealership.
•Repairs performed by factory trainedtechnicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer forservice, we’ll give you a loaner to use for theday.
Extended Rental Benefits
If your vehicle is kept overnight for coveredrepairs, you are eligible for rental carcoverage, including bumper to bumperwarranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jumpstarts.
•Out of fuel and lock-out assistance.
•Travel expense reimbursement forlodging, meals and rental car.
•Assistance for taxi, shuttle, rental carcoverage and other transportation.
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Lincoln Protect

There are several Lincoln Protect extendedservice plans available in various time,distance and deductible combinations. Eachplan is tailored to fit your own driving needs,including reimbursement for towing andrental. When you purchase Lincoln Protectextended service plan, you receive addedpeace-of-mind protection throughoutCanada, the United States and Mexico,provided by a network of participatingauthorized Lincoln Motor Company dealers.
Note:Repairs performed outside of Canada,the United States and Mexico are not eligiblefor Lincoln Protect extended service plancoverage.
This information is subject to change. Formore information, visit your local Lincoln ofCanada dealer or www.Lincoln.ca to find theLincoln Protect extended service plan thatis right for you.
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Lincoln Protect

SPECIAL OPERATING CONDITIONS
SCHEDULED MAINTENANCE
If you operate your vehicle primarily in anyof the following conditions, you need to
perform extra maintenance as indicated. Ifyou operate your vehicle occasionally underany of these conditions, it is not necessaryto perform the extra maintenance. Forspecific recommendations, see yourdealership service advisor or technician.
Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter every 12 months or 10,000 mi (16,000 km). The oil monitoring system displays amessage in the information display. Perform services listed in the Normal Scheduled Maintenance chart.As required
Change automatic transmission fluid.Every 30,000 mi(48,000 km)
Replace spark plugs.Every 60,000 mi(96,000 km)
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Scheduled Maintenance

Steering..........................................................245Electric Power Steering....................................245
Steering Wheel................................................80Storage Compartments...............................165SunroofSee: Moonroof.......................................................99
Sun Shades......................................................99Sun Visors.........................................................99Illuminated Vanity Mirror.....................................99
Supplementary Restraints System..............47Principle of Operation..........................................47
Symbols Glossary..............................................7SYNC™ 3...........................................................371General Information............................................371
SYNC™ 3 Troubleshooting..........................463
T
Technical SpecificationsSee: Capacities and Specifications...............353
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)..........................273Tire Care..........................................................331Glossary of Tire Terminology...........................333Information About Uniform Tire QualityGrading..............................................................331Information Contained on the TireSidewall............................................................334
Temperature A B C.............................................332Traction AA A B C...............................................332Treadwear............................................................332
Tire Inflation When PuncturedSee: Tire Sealant and Inflator Kit....................324
Tire Pressure Monitoring System.............346Changing Tires With a Tire PressureMonitoring System.........................................348Understanding Your Tire Pressure MonitoringSystem .............................................................348
Tire Repair KitSee: Tire Sealant and Inflator Kit....................324
Tire Sealant and Inflator Kit.......................324First Stage: Reinflating the Tire with SealingCompound and Air........................................326General Information...........................................324Second Stage: Checking Tire Pressure.......328Tips for Use of your TMK.................................325What to do after the Tire has beenSealed...............................................................329What to do when a Tire Is Punctured...........326
TiresSee: Wheels and Tires......................................324
Towing a Trailer.............................................258Towing Points................................................269Installing the Recovery Hook..........................269Recovery Hook Location..................................269
Towing the Vehicle on Four Wheels.......258Emergency Towing............................................258Recreational Towing..........................................258
Towing.............................................................258Traction Control............................................202Principle of Operation.......................................202
Transmission Code Designation..............356Transmission....................................................191Transporting the Vehicle............................269Type Approvals..............................................551Radio Frequency Certification Logos for BlindSpot Information System.............................559Radio Frequency Certification Logos for MidRange Radar....................................................554Radio Frequency Certification Logos forPassive Anti-Theft System...........................555Radio Frequency Certification Logos for RadioTransceiver Module.......................................557Radio Frequency Certification Logos for SYNC3.........................................................................560Radio Frequency Certification Logos for TirePressure Monitoring Sensor(s)....................551Radio Frequency Certification Logos forWireless Charging.........................................560
U
Under Hood Overview...............................299
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Index