USB LINCOLN MKZ HYBRID 2019 Owner's Manual

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
467
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 398).The file format is not supported by SYNC3.
Update media index. See Settings (page 444).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
468
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Connect a compatible device or media player.The device or media player is incompat-ible.
SYNC 3 does not displaythe song information,repeat, or shuffle buttons.
Wi-Fi Access Point issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t use the default name unlessit contains a unique identifier, such as part of the MAC address.Multiple Access points within range withthe same SSID.
469
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

AppLink Issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
472
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

AppLink Issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
473
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciation rules of the selectedlanguage to the names stored on your media player or USB flashdrive. It is able to make some exceptions for very popular artist names(for example, U2) such that you can always use the English pronunci-ation for these artists.
You may be saying the foreign namesusing the currently selected language forSYNC 3.
The SYNC 3 voice controlsystem is having troublerecognizing foreign tracks,artists, albums, genres andplaylist names from mymedia player or USB flashdrive.
SYNC 3 uses a synthetically generated voice rather than pre-recordedhuman voice.
SYNC 3 uses text-to-speech voice prompttechnology.
The system generatesvoice prompts and thepronunciation of somewords may not be accuratefor my language.
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
476
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
479
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

E
Economical Driving......................................259EcoSelect.........................................................173Electric Parking Brake..................................197Applying the Electric Parking Brake...............198Automatically Releasing the Electric ParkingBrake..................................................................199Manually Releasing the Electric ParkingBrake..................................................................198Releasing the Electric Parking Brake if theVehicle Battery is Running Out ofCharge...............................................................199
Electric Vehicle Information.......................435Power Flow..........................................................435
Electromagnetic Compatibility...................516Emission Law..................................................185Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance.............186Tampering With a Noise ControlSystem...............................................................185
End User License Agreement....................521VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) .....................................521
Engine Block Heater....................................169Using the Engine Block Heater.......................170
Engine Coolant Check................................302Adding Coolant...................................................303
Coolant Change.................................................305Engine Coolant TemperatureManagement...................................................306Fail-Safe Cooling................................................305Recycled Coolant...............................................304Severe Climates.................................................304
Engine Emission Control.............................185Engine ImmobilizerSee: Passive Anti-Theft System.........................77
Engine Oil Check..........................................301Adding Engine Oil...............................................301
Engine Oil Dipstick.......................................301Engine Specifications..................................353Entertainment................................................398AM/FM Radio........................................................401Apps........................................................................412Bluetooth Stereo or USB...................................410CD (If equipped).................................................409HD Radio™ Information (If Available)..............405SiriusXM® Satellite Radio (If Activated)..........401Sources.................................................................400Supported Media Players, Formats andMetadata Information....................................412USB Ports..............................................................412
Environment......................................................16EPBSee: Electric Parking Brake...............................197
Event Data RecordingSee: Data Recording.............................................10
Export Unique Options...................................14Exterior Mirrors................................................95Auto-Dimming Feature........................................97Auto-Folding Mirrors............................................96Blind Spot Monitor................................................98Fold-Away Exterior Mirrors.................................96Heated Exterior Mirrors.......................................97Integrated Blind Spot Mirrors.............................97Lincoln Welcome Mat...........................................97Memory Mirrors.....................................................97Power Exterior Mirrors.........................................95Signal Indicator Mirrors.......................................97
F
Fastening the Seatbelts................................38Rear Inflatable Seatbelt.......................................40Seatbelt Locking Modes.....................................39Using Seatbelts During Pregnancy..................38
Flat Tire InflationSee: Tire Sealant and Inflator Kit....................324
Floor Mats......................................................260Front Parking Aid..........................................207Obstacle Distance Indicator............................208
Front Passenger Sensing System..............50Fuel and Refueling........................................177
564
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

Unique Driving Characteristics...................171Universal Garage Door Opener................158HomeLink Wireless Control System...............158
USB Port.........................................................369Using Adaptive Cruise Control.................223Automatic Cancellation.....................................227Blocked Sensor..................................................229Canceling the Set Speed.................................227Changing the Set Speed..................................227Detection Issues.................................................228Following a Vehicle...........................................225Following a Vehicle to a CompleteStop...................................................................226Hilly Condition Usage........................................227Overriding the Set Speed................................226Park Brake Application......................................227Resuming the Set Speed..................................227Setting the Adaptive Cruise Speed...............224Setting the Adaptive Cruise Speed When YourVehicle is Stationary.....................................225Setting the Gap Distance.................................226Switching Adaptive Cruise Control Off.........228Switching Adaptive Cruise Control On.........224Switching to ECO Cruise...................................231Switching to Normal Cruise Control...............231System Not Available........................................229
Using Cruise Control...................................222Canceling the Set Speed.................................223
Changing the Set Speed..................................222Resuming the Set Speed..................................223Setting the Cruise Speed.................................222Switching Cruise Control Off...........................223Switching Cruise Control On...........................222Switching to ECO Cruise..................................223
Using MyKey With Remote StartSystems..........................................................65Using Snow Chains......................................345Using Stability Control................................204Using Summer Tires....................................345Using Traction Control................................202Switching the System Off.................................202System Indicator Lights and Messages.......202Using a Switch....................................................202Using the Information Display Controls.......202
Using Voice Recognition............................388Audio Voice Commands...................................390Climate Voice Commands.................................391Mobile App Voice Commands........................396Navigation Voice Commands..........................394Phone Voice Commands...................................391SiriusXM Traffic and Travel Link VoiceCommands......................................................396Voice Settings Commands...............................397
Utilizing the Mediation/Arbitration Program(Canada Only).............................................274
V
Vehicle Care...................................................314General Information............................................314
Vehicle Certification Label.........................355Vehicle Identification Number..................355Vehicle Storage............................................322Battery...................................................................323Body.......................................................................322Brakes...................................................................323Cooling system...................................................323Engine...................................................................322Fuel system..........................................................322General.................................................................322Miscellaneous......................................................323Removing Vehicle From Storage....................323Tires.......................................................................323
VentilationSee: Climate Control............................................141
VINSee: Vehicle Identification Number...............355
Voice Control....................................................81
W
Warning Lamps and Indicators..................104Adaptive Cruise Control Indicator..................105Anti-Lock Brake System Warning Lamp........105
571
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index