maintenance schedule LINCOLN MKZ HYBRID 2019 Owners Manual

Changing the 12V Battery.........................308
Checking the Wiper Blades.......................310
Changing the Wiper Blades......................310
Adjusting the Headlamps............................311
Changing a Bulb...........................................312
Changing the Engine Air Filter.................312
Vehicle Care
General Information.....................................314
Cleaning Products........................................314
Cleaning the Exterior..................................315
Waxing............................................................316
Cleaning the Engine....................................317
Cleaning the Windows and Wiper Blades.......................................................................317
Cleaning the Interior....................................318
Cleaning the Instrument Panel andInstrument Cluster Lens........................320
Cleaning Leather Seats.............................320
Repairing Minor Paint Damage.................321
Cleaning the Wheels...................................321
Vehicle Storage...........................................322
Body Styling Kits..........................................323
Wheels and Tires
Tire Sealant and Inflator Kit......................324
Tire Care.........................................................331
Using Summer Tires...................................345
Using Snow Chains.....................................345
Tire Pressure Monitoring System............346
Technical Specifications.............................351
Capacities and Specifications
Engine Specifications.................................353
Motorcraft Parts...........................................354
Vehicle Identification Number.................355
Vehicle Certification Label........................355
Transmission Code Designation.............356
Capacities and Specifications..................357
Bulb Specification Chart............................363
Audio System
General Information...................................366
Audio Unit.....................................................368
USB Port........................................................369
Media Hub....................................................369
SYNC™ 3
General Information.....................................371
Home Screen...............................................386
Using Voice Recognition...........................388
Entertainment...............................................398
Climate............................................................412
Phone..............................................................416
Navigation.....................................................424
Electric Vehicle Information......................435
Apps.................................................................441
Settings..........................................................444
SYNC™ 3 Troubleshooting.........................463
Accessories
Accessories...................................................481
Lincoln Protect
Lincoln Protect.............................................483
Scheduled Maintenance
General Maintenance Information..........486
Normal Scheduled Maintenance............490
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Table of Contents

Special Operating Conditions ScheduledMaintenance............................................493
Scheduled Maintenance Record............495
Appendices
Electromagnetic Compatibility.................516
End User License Agreement...................521
Type Approvals.............................................551
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Table of Contents

P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft parts wheneveryour vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts that conformto the specifications detailed in this Owner’sManual. Genuine Ford and Motorcraft partsmeet or exceed these specifications.
Collision Repairs
We hope that you never experience acollision, but accidents do happen. GenuineFord replacement collision parts meet ourstringent requirements for fit, finish, structuralintegrity, corrosion protection and dentresistance. During vehicle development wevalidate that these parts deliver the intendedlevel of protection as a whole system. Agreat way to know for sure you are gettingthis level of protection is to use genuine Fordreplacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Lincoln Warranty. Damagecaused to your vehicle as a result of thefailure of non-Ford parts may not be coveredby the Lincoln Warranty. For additionalinformation, refer to the terms and conditionsof the Lincoln Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is coveredand what is not covered by your vehicle’sNew Vehicle Limited Warranty, see theWarranty Manual that is provided to youalong with your Owner’s Manual.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNING: You risk death or seriousinjury to yourself and others if you do notfollow the instruction highlighted by thewarning symbol. Failure to follow the specificwarnings and instructions could result inpersonal injury.
WARNING: NEVER use a rearwardfacing child restraint on a seat protected byan ACTIVE AIRBAG in front of it, DEATH orSERIOUS INJURY to the CHILD can occur.
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Introduction

Recommended Settings for Cooling
1. Press and release AUTO.
2. Adjust the temperature function to thesetting you prefer. Use 72°F (22°C) as astarting point, then adjust the setting asnecessary.
Defogging the Side Windows in ColdWeather
1. Press and release defrost.
2. Adjust the temperature control to thesetting you prefer. Use 72°F (22°C) as astarting point, then adjust the setting asnecessary.
HEATED WINDSHIELD (If Equipped)
Windshield Wiper De-Icer
When you switch the heated rearwindow on, the windshield wiperde-icer turns on.
HEATED REAR WINDOW
Press the button to clear the rearwindow of thin ice and fog. Theheated rear window turns off aftera short period of time.
Note:Make sure the engine is on beforeoperating the heated windows.
Note: Do not use razor blades or othersharp objects to clean or remove decals fromthe inside of the heated rear window. Thevehicle Warranty may not cover damagecaused to the heated rear window grid lines.
HEATED EXTERIOR MIRRORS (If
Equipped)
When you switch the heated rear windowon, the heated exterior mirrors turn on.
Note:Do not remove ice from the mirrorswith a scraper or adjust the mirror glasswhen it is frozen in place.
Note:Do not clean the mirror housing orglass with harsh abrasives, fuel or otherpetroleum-based cleaning products.
CABIN AIR FILTER
Your vehicle is equipped with a cabin airfilter, which gives you and your passengersthe following benefits:
•It improves your driving comfort byreducing particle and odor concentration.
•It improves the interior compartmentcleanliness.
•It protects the climate controlcomponents from particle deposits.
You can locate the cabin air filter behind theglove box.
Note:Make sure you have a cabin air filterinstalled at all times. This prevents foreignobjects from entering the system. Runningthe system without a filter in place couldresult in degradation or damage to thesystem.
Replace the filter at regular intervals. SeeScheduled Maintenance (page 486).
For additional cabin air filter information, orto replace the filter, see a qualifiedtechnician.
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Climate ControlE184884 E184884

During certain events (such as vehicleservicing) your low voltage 12-volt batterymay become disconnected or disabled. Oncethe battery is reconnected and after drivingthe vehicle, the engine may continue tooperate for three to five seconds after thekey is turned to off. This is a normalcondition.
Braking:
Your hybrid is equipped with standardhydraulic braking and regenerative braking.Regenerative braking is performed by yourtransmission and it captures brake energyand stores it in your high voltage battery.
Driving to Optimize Fuel Economy
Note:Having your engine running is notalways an indication of inefficiency. In somecases, it is actually more efficient thandriving in electric mode.
Your fuel economy should improvethroughout your hybrid's break-in period. Aswith any vehicle, your driving habits andaccessory usage can significantly impactyour fuel economy. For best results, keep inmind these tips:
•Keep the tires properly inflated and onlyuse the recommended size.
•Aggressive driving increases the amountof energy required to move your vehicle.In general, you can achieve better fueleconomy with mild to moderateacceleration and deceleration. Moderatebraking is particularly important since itallows you to maximize the energycaptured by the regenerative brakingsystem.
Additional Tips:
•Do not carry extra loads.
•Be mindful of adding externalaccessories that may increaseaerodynamic drag.
•Observe posted speed limits.
•Perform all scheduled maintenance.
•There is no need to wait for your engineto warm up. The vehicle is ready to driveimmediately after starting.
ECOSELECT
EcoSelect is a drive mode for non plug-invehicles designed to offer the best possiblefuel economy with tradeoffs in vehicleperformance and comfort.
To switch EcoSelect on, press theECO button.
A graphic displays on your informationdisplay when EcoSelect is on.
Your vehicle will remember the last selectedmode whenever you start your vehicle.
EcoSelect allows your vehicle to operatemore efficiently. You will notice:
•Less aggressive cooling.
•Softer acceleration.
•Increased deceleration when coasting.
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Unique Driving CharacteristicsE198654

•An open or pinched sensor hose.
•Incorrect engine oil level.
•Incorrect fuel for climatic conditions.
•Incorrect engine oil viscosity for climacticconditions.
Note:Some vehicles have a lifetime fuel filterthat is integrated with the fuel tank. Regularmaintenance or replacement is not needed.
Note:If these checks do not help you correctthe concern, have your vehicle checked assoon as possible.
Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance
On January 1, 1978, Federal regulationbecame effective governing the noiseemission on trucks over 10,000 lb (4,536 kg)Gross Vehicle Weight Rating (GVWR). Thepreceding statements concerning prohibitedtampering acts and maintenance, and thenoise warranty found in the Warranty Guide,are applicable to complete chassis cabs over10,000 lb (4,536 kg) GVWR.
CATALYTIC CONVERTER
WARNING: Do not park, idle or driveyour vehicle on dry grass or other dry groundcover. The emission system heats up theengine compartment and exhaust system,creating the risk of fire.
WARNING: The normal operatingtemperature of the exhaust system is veryhigh. Never work around or attempt to repairany part of the exhaust system until it hascooled. Use special care when workingaround the catalytic converter. The catalyticconverter heats up to a very hightemperature after only a short period ofengine operation and stays hot after theengine is switched off.
WARNING: Exhaust leaks may resultin entry of harmful and potentially lethalfumes into the passenger compartment. Ifyou smell exhaust fumes inside your vehicle,have your vehicle inspected immediately. Donot drive if you smell exhaust fumes.
Your vehicle has various emission controlcomponents and a catalytic converter thatenables it to comply with applicable exhaustemission standards.
To make sure that the catalytic converter andother emission control components continueto work properly:
•Do not crank the engine for more than10 seconds at a time.
•Do not run the engine with a spark pluglead disconnected.
•Do not push-start or tow-start yourvehicle. Use booster cables. See JumpStarting the Vehicle (page 264).
•Use only the specified fuel listed.
•Do not switch the ignition off when yourvehicle is moving.
•Avoid running out of fuel.
•Have the items listed in scheduledmaintenance information performedaccording to the specified schedule.
Note:Resulting component damage maynot be covered by the vehicle Warranty.
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Engine Emission Control

The scheduled maintenance items listed inscheduled maintenance information areessential to the life and performance of yourvehicle and to its emissions system.
If you use anything other than Lincoln,Motorcraft or Lincoln-authorized parts formaintenance replacements or for service ofcomponents affecting emission control, suchnon-Lincoln parts should be equivalent togenuine Lincoln Motor Company parts inperformance and durability.
Illumination of the service engine soonindicator, charging system warning light orthe temperature warning light, fluid leaks,strange odors, smoke or loss of enginepower could indicate that the emissioncontrol system is not working properly.
An improperly operating or damaged exhaustsystem may allow exhaust to enter thevehicle. Have a damaged or improperlyoperating exhaust system inspected andrepaired immediately.
Do not make any unauthorized changes toyour vehicle or engine. By law, vehicleowners and anyone who manufactures,repairs, services, sells, leases, tradesvehicles, or supervises a fleet of vehicles arenot permitted to intentionally remove anemission control device or prevent it fromworking. Information about your vehicle’semission system is on the Vehicle EmissionControl Information Decal located on or nearthe engine. This decal also lists enginedisplacement.
Please consult your warranty information forcomplete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as theon-board diagnostics system (OBD-II) thatmonitors the engine’s emission controlsystem. The system protects the environmentby making sure that your vehicle continuesto meet government emission standards. TheOBD-II system also assists a servicetechnician in properly servicing your vehicle.
When the service engine soonindicator illuminates, the OBD-IIsystem has detected a malfunction.Temporary malfunctions may cause theservice engine soon indicator to illuminate.Examples are:
1. Your vehicle has run out of fuel—theengine may misfire or run poorly.
2.Poor fuel quality or water in the fuel—theengine may misfire or run poorly.
3. The fuel fill inlet may not have closedproperly. See Refueling (page 180).
4. Driving through deep water—theelectrical system may be wet.
You can correct these temporarymalfunctions by filling the fuel tank with goodquality fuel, properly closing the fuel fill inletor letting the electrical system dry out. Afterthree driving cycles without these or anyother temporary malfunctions present, theservice engine soon indicator should stay offthe next time you start the engine. A drivingcycle consists of a cold engine startupfollowed by mixed city and highway driving.No additional vehicle service is required.
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Engine Emission Control

BREAKING-IN
You need to break in new tires forapproximately 300 mi (480 km). During thistime, your vehicle may exhibit some unusualdriving characteristics. The engine alsoneeds to break in. Avoid hard accelerationsand driving too fast for the first 1,000 mi(1,600 km). If possible, avoid carrying heavyloads up steep grades during the break-inperiod.
ECONOMICAL DRIVING
Fuel economy is affected by several thingssuch as how you drive, the conditions youdrive under and how you maintain yourvehicle.
There are some things to keep in mind thatmay improve your fuel economy:
•Accelerate and slow down in a smooth,moderate fashion.
•Drive at steady speeds.
•Anticipate stops; slowing down mayeliminate the need to stop.
•Combine errands and minimizestop-and-go driving (When runningerrands, go to the furthest destinationfirst and then work your way back home).
•Close the windows for high-speeddriving.
•Drive at reasonable speeds.
•Keep the tires properly inflated and useonly the recommended size.
•Use the recommended engine oil.
•Perform all regularly scheduledmaintenance.
There are also some things you may want toavoid doing because they reduce your fueleconomy:
•Avoid sudden or hard accelerations.
•Avoid revving the engine before turningoff the car.
•Avoid long idle periods.
•Do not warm up your vehicle on coldmornings.
•Reduce the use of air conditioning andheat.
•Avoid using speed control in hilly terrain.
•Do not rest your foot on the brake pedalwhile driving.
•Avoid carrying unnecessary weight.
•Avoid adding particular accessories toyour vehicle (e.g. bug deflectors,rollbars/light bars, running boards, skiracks).
•Avoid driving with the wheels out ofalignment.
DRIVING THROUGH WATER
WARNING: Do not drive throughflowing or deep water as you may losecontrol of your vehicle.
Note:Driving through standing water cancause vehicle damage.
Note:Engine damage can occur if waterenters the air filter.
Before driving through standing water, checkthe depth. Never drive through water that ishigher than the bottom of the front rockerarea of your vehicle.
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Driving Hints

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline provides warranty service, werecommend you return to your sellingauthorized dealer who wants to ensure yourcontinued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorized toperform all warranty repairs. This means that,depending on the warranty repair needed,you may have to take your vehicle to anotherauthorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicle tothe authorized dealer. Repairs are madeusing Lincoln or Motorcraft parts, orremanufactured or other parts that areauthorized by Lincoln.
Away From Home
If you are away from home when your vehicleneeds service, contact the Lincoln ClientRelationship Center or use the onlineresources listed below to find the nearestauthorized dealer.
In the United States:
Mailing address
Lincoln Motor CompanyClient Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-521-4140TDD for the hearing impaired:1-800-232-5952
Web Address
www.LincolnOwner.com
These are some of the items that can befound online:
•United States dealer locator by DealerName, City, State or ZIP Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Lincoln Extended Service Plans.
•Lincoln Original Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship CentreLincoln Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
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Customer Assistance

When the engine is cold, check theconcentration and level of the coolant at theintervals listed in the scheduled maintenanceinformation. See Scheduled Maintenance(page 486).
Note:Make sure that the coolant level isbetween the MIN and the MAX marks onthe coolant reservoir.
Note: Coolant expands when it is hot. Thelevel may extend beyond the MAX mark.
Maintain coolant concentration within 48%to 50%, which equates to a freeze pointbetween -30°F (-34°C) and -34°F (-37°C).Coolant concentration should be checkedusing a refractometer. We do not recommendthe use of hydrometers or coolant test stripsfor measuring coolant concentration.
Adding Coolant
WARNING: Do not add engine coolantwhen the engine is hot. Failure to follow thisinstruction could result in personal injury.
WARNING: Never remove the coolantreservoir cap when the engine is running orhot.
Note: Automotive fluids are notinterchangeable. Do not use coolant orwindshield washer fluid outside of itsspecified function and vehicle location.
Note: Do not use stop leak pellets, coolingsystem sealants, or non-specified additivesas they can cause damage to the enginecooling or heating systems. Resultingcomponent damage may not be covered bythe vehicle Warranty.
It is very important to use prediluted coolantapproved to the correct specification in orderto avoid plugging the small passageways inthe engine cooling system. See Capacitiesand Specifications (page 357). Do not mixdifferent colors or types of coolant in yourvehicle. Mixing of engine coolants or usingan incorrect coolant may harm the engine orcooling system components and may not becovered by the vehicle Warranty.
Note:If prediluted coolant is not available,use the approved concentrated coolantdiluting it to 50/50 with distilled water. SeeCapacities and Specifications (page 353).Using water that has not been deionizedmay contribute to deposit formation,corrosion and plugging of the small coolingsystem passageways.
Note: Coolants marketed for all makes andmodels may not be approved to Fordspecifications and may cause damage tothe cooling system. Resulting componentdamage may not be covered by the vehicleWarranty.
If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
To top up the coolant level do the following:
1. Unscrew the cap slowly. Any pressureescapes as you unscrew the cap.
2. Add prediluted coolant approved to thecorrect specification. See Capacities andSpecifications (page 353).
3.Add enough prediluted coolant to reachthe correct level.
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Maintenance