navigation system LINCOLN MKZ HYBRID 2020 User Guide

APPS
The system allows you interact with select
mobile apps while keeping your eyes on the
road. Voice commands, your steering wheel
buttons, or a quick tap on your touchscreen
give you advanced control of compatible
mobile apps. You can also stream your
favorite music or podcasts, share your time
of arrival with friends, and keep connected
safely.
When you start an app through the system
for the first time, you could be asked to grant
certain permissions. You can review and
change the permissions that you have
granted at any time when your vehicle is not
moving. We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges. We also recommend that
you check the app provider's terms and
conditions and privacy policy before using
their app. Make sure that you have an active
account for apps that you want to use
through the system. Some apps will work
with no setup. Others require you to
configure some personal settings before you
can use them.
Note:
For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 419).
2. Connect your device to a USB port or pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable
.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system. 5. Select the app that you want to use on
the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off.
See Phone
(page 419).
2. Pair your device. See Phone (page 419).
3. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select
Find Mobile Apps.
Note: The system searches and connects to
compatible apps that are running on your
device.
435
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

5. Select the app that you want to use on
the touchscreen.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an Android
Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See Phone
(page 419).
3. Switch on
Enable Mobile Apps via USB
in the Mobile Apps Settings tile.
4. Select the apps option on the feature bar.
5. Select the navigation app that you want to use on the touchscreen.
Note: When using a navigation app, keep
your device unlocked and the app open. SiriusXM Traffic and Travel Link
(If
Equipped) WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note: SiriusXM Traffic and Travel Link may
not be available in all markets. Note:
In order to use SiriusXM Traffic and
Travel Link, your vehicle must have
navigation.
Note: A paid subscription is required to
access and use these features. Go to
www.siriusxm.com/travellink for more
information.
Note: Visit www.siriusxm.com/traffic and click
on Coverage map and details for a complete
listing of all traffic areas covered by SiriusXM
Traffic and Travel Link.
Note: Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.
When you subscribe to SiriusXM Traffic and
Travel Link, it can help you locate the best
gas prices, find movie listings, get current
traffic alerts, view the current weather map,
get accurate ski conditions and see scores
to current sports games.
436
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist features
like Parking Aids, Lane Keeping system,
Pedestrian Detection, and Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings like
windows, alarm, lighting, backup starting
passcode, and MyKey settings. Lincoln Way
Select this tile to adjust the Lincoln Way
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset the
system.
911 Assist
(If Equipped)
Select this tile to switch 911 Assist on and off.
Automatic Updates
Select this tile to adjust automatic update
settings.
Mobile Apps
Select this tile to adjust permissions, enable,
disable, and update mobile apps.
Display
Select this tile to adjust display settings like
brightness and auto dim. Charge Settings
(If Equipped)
Select this tile to adjust the electric vehicle
charge setting.
Voice Control
Select this tile to adjust voice control settings
like command confirmations and displayed
lists.
Navigation
(If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
Multi Contour Seats
(If Equipped)
Select this tile to adjust the position and
massage function of your multi contour seats.
Seats
(If Equipped)
Select this tile to adjust the lumbar function
of your seat.
Message Center
(If Equipped)
Select this tile to view vehicle messages.
438
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Navigation (If Equipped)
Possible Cause and Resolution
Symptom
I cannot enter a street name when I am
abroad. –
Incorrect entry method.
•Enter the street name with the country.
The system does not recognize coordinates. –You are using the wrong coordinates format.
•Use the format ##. #####, ##. ##### (for N/S , E/W). Add a minus befor\
e coordinates
if the direction is West and keep a positive value if the direction is East, for example
12.5412 means East and -12.5412 means West.
449
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

•
Navigation Features: Any navigation
features included in the system are
intended to provide turn by turn
instructions to get you to a desired
destination. Please make certain all
persons using this system carefully read
and follow instructions and safety
information fully.
• Distraction Hazard:
Any navigation
features may require manual (non-verbal)
setup. Attempting to perform such set-up
or insert data while driving can distract
your attention and could cause an
accident or other serious injury. Stop the
vehicle in a safe and legal manner before
attempting these operations.
• Let Your Judgment Prevail:
Any
navigation features are provided only as
an aid. Make your driving decisions
based on your observations of local
conditions and existing traffic regulations.
Any such feature is not a substitute for
your personal judgment. Any route
suggestions made by this system should
never replace any local traffic regulations
or your personal judgment or knowledge
of safe driving practices. •
Route Safety:
Do not follow the route
suggestions if doing so would result in
an unsafe or illegal maneuver, if you
would be placed in an unsafe situation,
or if you would be directed into an area
that you consider unsafe. The driver is
ultimately responsible for the safe
operation of the vehicle and therefore,
must evaluate whether it is safe to follow
the suggested directions.
• Potential Map Inaccuracy:
Maps used
by this system may be inaccurate
because of changes in roads, traffic
controls or driving conditions. Always use
good judgment and common sense when
following the suggested routes.
• Emergency Services:
Do not rely on any
navigation features included in the
system to route you to emergency
services. Ask local authorities or an
emergency services operator for these
locations. Not all emergency services
such as police, fire stations, hospitals and
clinics are likely to be contained in the
map database for such navigation
features.
502
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Appendices

9.1 End User Terms Required by HERE
North America, LLC
The data (“Data
”) is provided for your
personal, internal use only and not for resale.
It is protected by copyright, and is subject to
the following terms and conditions which are
agreed to by you, on the one hand, and
Telenav (“Telenav”) and its licensors
(including their licensors and suppliers) on
the other hand.
© 2013 HERE. All rights reserved.
The Data for areas of Canada includes
information taken with permission from
Canadian authorities, including: © Her
Majesty the Queen in Right of Canada, ©
Queen's Printer for Ontario, © Canada Post
Corporation, GeoBase®, © Department of
Natural Resources Canada.
HERE holds a non-exclusive license from the
United States Postal Service® to publish and
sell ZIP+4® information. ©United States Postal Service® 2014. Prices
are not established, controlled or approved
by the United States Postal Service®. The
following trademarks and registrations are
owned by the USPS: United States Postal
Service, USPS, and ZIP+4
The Data for Mexico includes certain data
from Instituto Nacional de Estadística y
Geografía.
9.2 End User Terms Required by NAV2
(Shanghai) Co., Ltd
The data (“Data
”) is provided for your
personal, internal use only and not for resale.
It is protected by copyright, and is subject to
the following terms and conditions which are
agreed to by you, on the one hand, and
NAV2 (Shanghai) Co., Ltd (“NAV2”) and its
licensors (including their licensors and
suppliers) on the other hand. 20xx. All rights
reserved Terms and Conditions
Permitted Use. You agree to use this Data
together with the Telenav Software solely
for the internal business and personal
purposes for which you were licensed, and
not for service bureau, time-sharing or other
similar purposes. Accordingly, but subject to
the restrictions set forth in the following
paragraphs, you agree not to otherwise
reproduce, copy, modify, decompile,
disassemble, create any derivative works of,
or reverse engineer any portion of this Data,
and may not transfer or distribute it in any
form, for any purpose, except to the extent
permitted by mandatory laws.
Restrictions.
Except where you have been
specifically licensed to do so by Telenav, and
without limiting the preceding paragraph,
you may not use this Data (a) with any
products, systems, or applications installed
or otherwise connected to or in
communication with vehicles, capable of
vehicle navigation, positioning, dispatch, real
time route guidance, fleet management or
similar applications; or (b) with or in
512
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Appendices

it, and (ii) save it, provided that you do not
remove any copyright notices that appear
and do not modify the Data in any way. You
agree not to otherwise reproduce, copy,
modify, decompile, disassemble or reverse
engineer any portion of this Data, and may
not transfer or distribute it in any form, for
any purpose, except to the extent permitted
by mandatory laws.
Restrictions
Except where you have been specifically
licensed to do so by NAV2 , and without
limiting the preceding paragraph, you may
not (a) use this Data with any products,
systems, or applications installed or
otherwise connected to or in communication
with vehicles, capable of vehicle navigation,
positioning, dispatch, real time route
guidance, fleet management or similar
applications; or (b) with or in communication
with any positioning devices or any mobile
or wireless-connected electronic or computer
devices, including without limitation cellular
phones, palmtop and handheld computers,
pagers, and personal digital assistants or
PDAs. You agree to cease using this Data if
you fail to comply with these terms and
conditions.
Limited Warranty
NAV2 warrants that (a) the Data will perform
substantially in accordance with the
accompanying written materials for a period
of ninety (90) days from the date of receipt,
and (b) any support services provided by
NAV2 shall be substantially as described in
applicable written materials provided to you
by NAV2, and NAV2’
s support engineers will
make commercially reasonable efforts to
solve any problem issues.
rigCustomer Remedies
NAV2 and its suppliers ’ entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2 with
a copy of your receipt. This Limited Warranty is void if failure of the Data has resulted from
accident, abuse, or misapplication. Any
replacement Data will be warranted for the
remainder of the original warranty period or
thirty (30) days, whichever is longer. Neither
these remedies nor any product support
services offered by NAV2 are available
without proof of purchase from an authorized
international source.
No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY SET
FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
522
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Appendices

9
911 Assist...........................................................55
A
A/C See: Climate Control............................................141
About This Manual
............................................7
ABS See: Brakes...........................................................198
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................199
Accessories....................................................457
Accessories See: Replacement Parts Recommendation.....15
ACC See: Using Adaptive Cruise Control..............227
Active Park Assist
..........................................214
Using Active Park Assist....................................215
Adaptive Headlamps
.....................................90
System Check........................................................90
Adjusting the Headlamps............................315 Horizontal Aim Adjustment...............................316
Vertical Aim Adjustment....................................315 Adjusting the Steering Wheel - Vehicles
With: Manual Adjustable Steering
Column...........................................................80
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column...........................................................80
End of Travel Position...........................................81
Memory Feature.....................................................81
AFS See: Adaptive Headlamps..................................90
Airbag Disposal
...............................................54
Air Conditioning See: Climate Control............................................141
Air Filter See: Changing the Engine Air Filter...............316
Alarm See: Anti-Theft Alarm...........................................78
Ambient Lighting
............................................92
Adjusting the Brightness....................................92
Changing the Color..............................................92
Switching Ambient Lighting Off........................92
Switching Ambient Lighting On........................92
Anti-Theft Alarm..............................................78 Arming the Alarm..................................................79
Disarming the Alarm.............................................79
Appendices
....................................................492
Apps.................................................................435 SiriusXM Traffic and Travel Link......................436 Using Apps on an Android Device................435
Using Apps on an iOS Device.........................
435
Using Mobile Navigation on an Android Device...............................................................436
At a Glance
........................................................19
Audible Warnings and Indicators..............109
Headlamps On Warning Chime.......................109
Keyless Warning Alert........................................109
Parking Brake On Warning Chime..................
109
Audio Control..................................................82 You can operate the following functions with
the control:.........................................................82
Audio System
.................................................381
General Information............................................381
Audio Unit......................................................382 Adjusting the Volume........................................382
Changing Radio Stations..................................
382
Ejecting the CD...................................................382
Inserting a CD......................................................383
Playing or Pausing Media.................................383
Selecting the Audio Modes.............................
383
Switching the Audio Unit On and Off............383
Using Seek, Fast Forward and Reverse.......383
Auto Hold........................................................201 Using Auto Hold.................................................203
Autolamps.........................................................88 Windshield Wiper Activated Headlamps........88
529
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Scheduled Maintenance and Mechanical
Repairs.................................................................15
Warranty on Replacement Parts........................15
Replacing a Lost Key or Remote Control.............................................................61
Reporting Safety Defects (Canada Only)..............................................................280
Reporting Safety Defects (U.S. Only)......280
Resuming the Set Speed............................227
Roadside Assistance
...................................265
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................266
Vehicles sold in the United States: Getting Roadside Assistance....................................265
Vehicles Sold in the United States: Using Roadside Assistance....................................265
Roadside Emergencies...............................265
Running-In See: Breaking-In.................................................262
Running Out of Fuel......................................181 Refilling With a Portable Fuel Container........181
S
Safety Canopy™................................................51
Safety Precautions........................................179 Satellite Radio
...............................................386
Satellite Radio Electronic Serial Number
(ESN)..................................................................387
Satellite Radio Reception Factors..................386
SiriusXM Satellite Radio Service.....................387
Troubleshooting..................................................388
Scheduled Maintenance Record...............471
Scheduled Maintenance
............................462
Seatbelt Extensions........................................43
Seatbelt Height Adjustment.........................39
Seatbelt Reminder
...........................................41
Belt-Minder™............................................................41
Seatbelts...........................................................36 Principle of Operation..........................................36
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation......................................40
Seats.................................................................146
Security..............................................................77
Settings
...........................................................437
911 Assist...............................................................438
Ambient Lighting................................................439
Audio.....................................................................438
Automatic Updates............................................438
Bluetooth..............................................................438
Charge Settings..................................................438
Clock......................................................................438
Display...................................................................438 Driver Assist.........................................................438
General..................................................................438
Lincoln Way..........................................................438
Message Center.................................................438
Mobile Apps.........................................................438
Multi Contour Seats...........................................438
Navigation............................................................438
Personal Profiles.................................................439
Phone....................................................................438
Seats......................................................................438
Sound.....................................................................437
Valet Mode...........................................................439
Vehicle...................................................................438
Voice Control.......................................................438
Setting the Cruise Control Speed............226 Changing the Set Speed..................................226
Side Airbags
.....................................................50
Side Sensing System...................................212
Object Distance Indicator.................................213
Sitting in the Correct Position....................146
Snow Chains See: Using Snow Chains..................................350
Special Notices
................................................15
New Vehicle Limited Warranty...........................15
On Board Diagnostics Data Link
Connector...........................................................16
Special Instructions...............................................15
538
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Special Operating Conditions Scheduled
Maintenance...............................................469
Exceptions.............................................................471
Speed Control See: Cruise Control...........................................226
Stability Control............................................205 Principle of Operation.......................................205
Starting a Hybrid Electric Vehicle System...........................................................168
Automatic Shutdown..........................................169
Fast Restart...........................................................169
Guarding Against Exhaust Fumes...................170
Important Ventilating Information....................170
Switching Off Your Vehicle When It Is Moving...............................................................170
Switching Off Your Vehicle When It Is Stationary..........................................................170
Starting and Stopping the Engine.............167 General Information............................................167
Steering..........................................................249 Adaptive Learning..............................................249
Electric Power Steering....................................249
Steering Wheel................................................80
Storage Compartments...............................165
Sunroof See: Moonroof.......................................................99
Sun Shades
......................................................99 Sun Visors
.........................................................99
Illuminated Vanity Mirror.....................................99
Supplementary Restraints System.............45 Principle of Operation..........................................45
Switching Automatic High Beam Control On and Off.....................................................93
Activating the Automatic High Beam Control................................................................93
Switching Cruise Control On and Off
..................................................................226
Switching Cruise Control Off...........................226
Switching Cruise Control On...........................226
Symbols Glossary
..............................................7
SYNC™ 3..........................................................390 General Information...........................................390
SYNC™ 3 Troubleshooting
..........................440
Additional Information and Assistance.........456
Apps.......................................................................450
Navigation............................................................449
Personal Profiles.................................................454
Phone....................................................................446
Resetting the System........................................
456
USB and Bluetooth Audio................................442
Voice Recognition..............................................440
Wi-Fi Connectivity..............................................452 T
Technical Specifications
See: Capacities and Specifications...............359
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)..........................275
Tire Care.........................................................336 Glossary of Tire Terminology...........................337
Information About Uniform Tire Quality
Grading.............................................................336
Information Contained on the Tire Sidewall............................................................338
Temperature A B C.............................................337
Traction AA A B C...............................................337
Treadwear.............................................................337
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit....................
329
Tire Pressure Monitoring System..............351 Changing Tires With a Tire Pressure
Monitoring System.........................................353
Understanding Your Tire Pressure Monitoring System .............................................................353
Tire Repair Kit See: Tire Sealant and Inflator Kit....................
329
Tire Sealant and Inflator Kit.......................329 First Stage: Reinflating the Tire with Sealing
Compound and Air.........................................331
General Information...........................................329
539
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index