service indicator LINCOLN MKZ HYBRID 2020 User Guide

Adjusting the Guidance Prompt Volume
Turn the volume control when a guidance
prompt plays to adjust the volume.
Note:
If you have inadvertently adjusted the
volume to zero, press the turn indicator
button to play the last voice prompt and then
adjust the volume to the desired level.
Muting Guidance Prompts Select the mute option on the
screen to mute guidance prompts.
Note: The system mutes the next and all
future guidance prompts.
Adding Waypoints
You can add a waypoint to a navigation route
as a destination along your route. You can
add up to five waypoints.
1. Select the search option on the map.
2. Set a destination.
3. Select Add Waypoint.
4. Select
Go. Canceling Route Guidance Select the route guidance menu
option on the active guidance
screen.
Select
Cancel Route. Note:
The route guidance menu option is
always in the bottom right-hand corner of
the main map. cityseeker
(If Equipped)
Note: cityseeker point of interest (POI)
information is limited to approximately 1,110
cities (1,049 in the United States, 36 in
Canada and 15 in Mexico). cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants, hotels
and attractions.
When you have selected a point of interest,
the location and information appear, such as
address, phone number and a star rating.
Press
More Information to see a photo, a
review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 E297860 E225487

NORMAL SCHEDULED MAINTENANCE
Normal Scheduled Maintenance
1
Change the engine oil and filter. 2
Every 12 months or
10,000 mi (16,000 km). The
oil monitoring system
displays a message in the
information display. Rotate the tires, inspect tire wear and measure tread depth.
Inspect the automatic transmission fluid level. Consult dealer for requi\
rements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine and motor electronics coolant level/strength and hose\
s.
Inspect the exhaust system and heat shields.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension and tie-rod ends.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or
10,000 mi (16,000 km) between service intervals. We recommend performing a multi-point inspection.
2 Reset the oil monitoring system after engine oil and filter changes.
See Oil Change Indicator Reset (page 305).
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

Automatic Climate Control...........................141
Directing Air to the Footwell Air Vents...........141
Directing Air to the Instrument Panel Air
Vents...................................................................141
Setting the Blower Motor Speed......................141
Setting the Temperature.....................................141
Switching Auto Mode On and Off....................141
Switching Defrost On and Off..........................142
Switching Dual Zone Mode On and Off........143
Switching Maximum Air Conditioning On and Off.......................................................................143
Switching Maximum Defrost On and Off.......143
Switching Recirculated Air On and Off..........143
Switching the Air Conditioning On and Off.......................................................................142
Switching the Climate Control On and Off.......................................................................142
Automatic High Beam Control....................93
Automatic High Beam Control Indicators........................................................94
Automatic Transmission..............................193 Brake-Shift Interlock Override.........................196
If Your Vehicle Gets Stuck In Mud or
Snow...................................................................197
Push Button Shift Transmission.......................193
Automatic Transmission Fluid Check.......310
Autowipers.......................................................85 Autowipers Settings.............................................85 Auxiliary Power Points.................................163
110 Volt AC Power Point.....................................163
12 Volt DC Power Point......................................163
Locations...............................................................163
B
Battery See: Changing the 12V Battery........................312
Blind Spot Information System.................242 Switching the System Off and On..................244
System Errors......................................................244
Using the Blind Spot Information
System..............................................................243
BLIS See: Blind Spot Information System..............242
Body Styling Kits...........................................328
Bonnet Lock See: Opening and Closing the Hood.............301
Booster Seats
..................................................30
Types of Booster Seats.......................................30
Brake Fluid Check..........................................311 Brake Fluid Service Interval..............................312
Brakes..............................................................198 General Information............................................198
Breaking-In....................................................262
Bulb Specification Chart.............................372 C
Cabin Air Filter
...............................................145
Canceling the Set Speed...........................227
Capacities and Specifications...................364 Air Conditioning System...................................
364
Automatic Transmission...................................365
Engine Coolant...................................................366
Engine Oil.............................................................368
Fuel Tank..............................................................369
Grease...................................................................369
Hydraulic Brake System...................................370
Inverter System Coolant...................................367
Locks.......................................................................371
Washer Reservoir.................................................371
Car Wash See: Cleaning the Exterior................................319
Catalytic Converter
.......................................188
On-Board Diagnostics (OBD-II)........................189
Readiness for Inspection and Maintenance
(I/M) Testing......................................................190
Center Console
.............................................165
Changing a Bulb............................................316
Replacing Bulbs...................................................316
Changing a Fuse..........................................298 Fuses.....................................................................298
Changing the 12V Battery...........................312
Changing the Engine Air Filter..................316
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Connecting the Vehicle to a Mobile
Network........................................................375
Enabling the Modem Using The Lincoln Way....................................................................375
Enabling the Modem Using the Touchscreen....................................................375
What Is the Modem............................................375
Coolant Check See: Engine Coolant Check............................305
Crash Sensors and Airbag Indicator..........53
Creating a MyKey...........................................63 Programming and Changing Configurable
Settings...............................................................64
Creating a Wi-Fi Hotspot
............................379
Connecting a Device to the Wi-Fi
Hotspot.............................................................379
Finding the Wi-Fi Hotspot Name and Password..........................................................379
Cross Traffic Alert.........................................244 Cross Traffic Alert Behavior When Trailer is
Attached...........................................................247
Cross Traffic Alert Indicator.............................248
Cross Traffic Alert Information Messages.........................................................248
Cross Traffic Alert System Limitations...........247
Cross Traffic Alert System Sensors................247
Switching the System On and Off..................247
Using Cross Traffic Alert...................................
244 Cruise Control
...............................................226
Cruise Control Indicators............................227
Cruise Control - Vehicles With: Adaptive Cruise Control With Stop and Go
............82
Cruise Control - Vehicles With: Cruise Control............................................................83
Customer Assistance
...................................273
D
Data Recording
................................................10
Comfort, Convenience and Entertainment
Data.......................................................................12
Event Data................................................................11
Service Data............................................................10
Services That Third Parties Provide..................12
Services That We Provide...................................12
Vehicles With a Modem.......................................13
Vehicles With an Emergency Call System.......14
Vehicles With SYNC..............................................13
Daytime Running Lamps - Vehicles With: Configurable Daytime Running
Lamps..............................................................89
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).................89
Declaration of Conformity..........................527 Declaration of Conformity - Vehicles With:
SYNC 3.........................................................528
Radio Frequency Statement............................528
Digital Radio
...................................................383
HD Radio Reception and Station
Troubleshooting.............................................384
Direction Indicators
........................................90
Indicating a Lane Change....................................91
Doors and Locks.............................................67
Drive Control
.................................................254
LINCOLN DRIVE CONTROL............................254
Driver Alert.....................................................236 Principle of Operation.......................................236
Using Driver Alert...............................................236
Driver and Passenger Airbags....................46 Children and Airbags...........................................47
Proper Driver and Front Passenger Seating
Adjustment.........................................................47
Driver and Passenger Knee Airbags..........51
Driving Aids
...................................................236
Driving Hints..................................................262
Driving Through Water...............................263
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps.......
89
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).....................
89
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Lighting Control...............................................87
Flashing the Headlamp High Beam.................88
Headlamp High Beam.........................................88
Lighting
..............................................................87
General Information..............................................87
Lincoln Automotive Financial Services......14
Lincoln Protect..............................................459 Lincoln Protect (CANADA ONLY)...................
460
Lincoln Protect Extended Service Plans (U.S. Only)..................................................................459
Load Carrying
................................................256
Load Limit.......................................................256
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................260
Vehicle Loading - with and without a Trailer................................................................256
Locking and Unlocking..................................67 Activating Intelligent Access.............................68
Autolock..................................................................70
Battery Saver...........................................................71
Illuminated Entry...................................................70
Illuminated Exit......................................................70
Locking and Unlocking the Doors with the
Key Blade...........................................................69
Luggage Compartment........................................71
Power Door Locks................................................67
Remote Control.....................................................67 Smart Unlocks for Intelligent Access
Keys.....................................................................69
M
Maintenance...................................................301 General Information............................................301
Memory Function..........................................152 Easy Entry and Exit Feature..............................153
Linking a PreSet Position to your Remote
Control or Intelligent Access Key Fob.......153
Saving a PreSet Position...................................152
Message Center See: Information Displays..................................110
Mirrors See: Windows and Mirrors.................................95
Mobile Communications Equipment..........16
Moonroof..........................................................99 Opening and Closing..........................................101
Type 1.....................................................................100
Type 2....................................................................100
Motorcraft Parts
............................................360
MyKey – Troubleshooting............................65
MyKey™..............................................................62 Principle of Operation.........................................62 N
Navigation.......................................................421
Changing the Format of the Map...................425
cityseeker.............................................................427
Michelin Travel Guide........................................428
Navigation Map Accuracy and Updates.......428
Route Guidance..................................................425
Setting a Destination.........................................423
SiriusXM Traffic and Travel Link......................428
Zoom.....................................................................425
Network Connectivity..................................375 Connecting the Vehicle to a Mobile
Network............................................................375
Network Connectivity – Troubleshooting.........................................376
Normal Scheduled Maintenance..............467
O
Oil Change Indicator Reset
.......................305
Oil Check See: Engine Oil Check......................................304
Opening and Closing the Hood
................301
Closing the Hood...............................................302
Opening the Hood..............................................301
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Scheduled Maintenance and Mechanical
Repairs.................................................................15
Warranty on Replacement Parts........................15
Replacing a Lost Key or Remote Control.............................................................61
Reporting Safety Defects (Canada Only)..............................................................280
Reporting Safety Defects (U.S. Only)......280
Resuming the Set Speed............................227
Roadside Assistance
...................................265
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................266
Vehicles sold in the United States: Getting Roadside Assistance....................................265
Vehicles Sold in the United States: Using Roadside Assistance....................................265
Roadside Emergencies...............................265
Running-In See: Breaking-In.................................................262
Running Out of Fuel......................................181 Refilling With a Portable Fuel Container........181
S
Safety Canopy™................................................51
Safety Precautions........................................179 Satellite Radio
...............................................386
Satellite Radio Electronic Serial Number
(ESN)..................................................................387
Satellite Radio Reception Factors..................386
SiriusXM Satellite Radio Service.....................387
Troubleshooting..................................................388
Scheduled Maintenance Record...............471
Scheduled Maintenance
............................462
Seatbelt Extensions........................................43
Seatbelt Height Adjustment.........................39
Seatbelt Reminder
...........................................41
Belt-Minder™............................................................41
Seatbelts...........................................................36 Principle of Operation..........................................36
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation......................................40
Seats.................................................................146
Security..............................................................77
Settings
...........................................................437
911 Assist...............................................................438
Ambient Lighting................................................439
Audio.....................................................................438
Automatic Updates............................................438
Bluetooth..............................................................438
Charge Settings..................................................438
Clock......................................................................438
Display...................................................................438 Driver Assist.........................................................438
General..................................................................438
Lincoln Way..........................................................438
Message Center.................................................438
Mobile Apps.........................................................438
Multi Contour Seats...........................................438
Navigation............................................................438
Personal Profiles.................................................439
Phone....................................................................438
Seats......................................................................438
Sound.....................................................................437
Valet Mode...........................................................439
Vehicle...................................................................438
Voice Control.......................................................438
Setting the Cruise Control Speed............226 Changing the Set Speed..................................226
Side Airbags
.....................................................50
Side Sensing System...................................212
Object Distance Indicator.................................213
Sitting in the Correct Position....................146
Snow Chains See: Using Snow Chains..................................350
Special Notices
................................................15
New Vehicle Limited Warranty...........................15
On Board Diagnostics Data Link
Connector...........................................................16
Special Instructions...............................................15
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Miscellaneous......................................................327
Plugging in Your HYBRID..................................327
Removing Vehicle From Storage....................327
Tires.......................................................................327
Ventilation See: Climate Control............................................141
VIN See: Vehicle Identification Number................361
Voice Control...................................................82
W
Warning Lamps and Indicators..................104 Adaptive Cruise Control Indicator..................105
Anti-Lock Brake System Warning Lamp........105
Auto Hold Active.................................................105
Auto Hold Unavailable.......................................105
Automatic Headlamp High Beam Indicator............................................................105
Battery....................................................................105
Blind Spot Monitor..............................................105
Brake System Warning Lamp...........................106
Cruise Control Indicator....................................106
Direction Indicator..............................................106
Door Ajar...............................................................106
EcoSelect..............................................................106
Electric Park Brake..............................................106
Engine Oil..............................................................106 Engine or Motor Coolant Temperature..........106
Fasten Seatbelt Warning Lamp........................107
Front Airbag..........................................................107
Grade Assist..........................................................107
Headlamp High Beam Indicator......................107
Heads Up Display................................................107
Hood Ajar..............................................................107
Lane Keeping System Lamp.............................107
Low Fuel Level Warning Lamp.........................107
Low Tire Pressure Warning Lamp...................107
Low Washer Fluid Level Warning Lamp.........107
Parking Lamps.....................................................108
Powertrain Fault..................................................108
Ready to Drive.....................................................108
Service Engine Soon..........................................108
Stability Control...................................................108
Stability Control Off............................................108
Stop Safely............................................................109
Trunk Ajar..............................................................109
Washer Fluid Check......................................312
Washers See: Cleaning the Exterior................................319
See: Wipers and Washers...................................
84
Waxing............................................................320
Welcome Lighting
............................................91
What Is 911 Assist............................................55
What Is Automatic High Beam Control............................................................93 What Is Cruise Control................................226
Wheels and Tires.........................................329
Technical Specifications...................................357
Wi-Fi Hotspot
.................................................379
Windows and Mirrors.....................................95
Windshield Washers
......................................86
Windshield Wipers..........................................84
Intermittent Wipe..................................................84
Speed Dependent Wipers..................................84
Wiper Blades See: Checking the Wiper Blades....................314
Wipers and Washers......................................84
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index