key LINCOLN MKZ HYBRID 2020 Repair Manual

1. Select Add Phone.
Note: A prompt alerts you to search for your
vehicle on your cell phone.
2. Select your vehicle on your cell phone.
Note: A number appears on your cell phone
and on the touchscreen.
3. Confirm that the number on your cell phone matches the number on the
touchscreen.
Note: The touchscreen indicates that you
have successfully paired your cell phone.
4. Download the phonebook from your cell
phone when you are prompted.
Note: If you pair more than one cell phone,
use the phone settings to specify the primary
phone. You can change this setting at any
time.
Using Your Cell Phone
Recent Call List
Display and select an entry from a list of
previous calls. Contacts
Display a smart search form to look up your
contacts. Use the List button to alphabetically
sort your contacts.
Change Device
Display the list of paired or connected
devices that you can select.
Phone Settings
Change ring tones, alerts or pair another
phone.
Do Not Disturb
Reject incoming calls and switch ring tones
and alerts off.
Phone Keypad
Directly dial a number.
Mute
Mute the microphone.
Text Messaging
Setting Text Message Notification
iOS
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth.
3. Select the information icon to the right of
your vehicle.
4. Switch text message notification on.
Android
1. Go to the settings menu on your cell phone.
2. Select Bluetooth.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on.
420
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Setting a Destination Using the Text Entry
Screen
Text entry field.
A
Automatic suggestions based on
the text you enter.
B
Information icon.
C Search.
D
Keyboard settings.
E
Note: Select one of the suggestions to
copy the detail to the text entry field.
You can search by entering all or part of
the destination, such as the Address, POI
Category or Name, Intersection, City,
Latitude/Longitude, etc. Tips: If you do not
specify a location, the system will use the
current vehicle location. You can specify a
location by address, city, state or zip code.
For additional search support, please visit:
owner.lincoln.com.
Note: Press the button in the top right-hand
corner of the main map to display estimated
time of arrival, remaining travel time or
distance to destination. Setting a Destination Using the Map Screen
Re-center the map.
A
Selected location.
B
3D map rotation. Swipe left or right.
C
Destination name.
D
Start route guidance.
E
Select the location on the map.
Select Start to begin route guidance.
424
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3E297857 E297858

Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist features
like Parking Aids, Lane Keeping system,
Pedestrian Detection, and Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings like
windows, alarm, lighting, backup starting
passcode, and MyKey settings. Lincoln Way
Select this tile to adjust the Lincoln Way
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset the
system.
911 Assist
(If Equipped)
Select this tile to switch 911 Assist on and off.
Automatic Updates
Select this tile to adjust automatic update
settings.
Mobile Apps
Select this tile to adjust permissions, enable,
disable, and update mobile apps.
Display
Select this tile to adjust display settings like
brightness and auto dim. Charge Settings
(If Equipped)
Select this tile to adjust the electric vehicle
charge setting.
Voice Control
Select this tile to adjust voice control settings
like command confirmations and displayed
lists.
Navigation
(If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
Multi Contour Seats
(If Equipped)
Select this tile to adjust the position and
massage function of your multi contour seats.
Seats
(If Equipped)
Select this tile to adjust the lumbar function
of your seat.
Message Center
(If Equipped)
Select this tile to view vehicle messages.
438
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

9
911 Assist...........................................................55
A
A/C See: Climate Control............................................141
About This Manual
............................................7
ABS See: Brakes...........................................................198
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................199
Accessories....................................................457
Accessories See: Replacement Parts Recommendation.....15
ACC See: Using Adaptive Cruise Control..............227
Active Park Assist
..........................................214
Using Active Park Assist....................................215
Adaptive Headlamps
.....................................90
System Check........................................................90
Adjusting the Headlamps............................315 Horizontal Aim Adjustment...............................316
Vertical Aim Adjustment....................................315 Adjusting the Steering Wheel - Vehicles
With: Manual Adjustable Steering
Column...........................................................80
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column...........................................................80
End of Travel Position...........................................81
Memory Feature.....................................................81
AFS See: Adaptive Headlamps..................................90
Airbag Disposal
...............................................54
Air Conditioning See: Climate Control............................................141
Air Filter See: Changing the Engine Air Filter...............316
Alarm See: Anti-Theft Alarm...........................................78
Ambient Lighting
............................................92
Adjusting the Brightness....................................92
Changing the Color..............................................92
Switching Ambient Lighting Off........................92
Switching Ambient Lighting On........................92
Anti-Theft Alarm..............................................78 Arming the Alarm..................................................79
Disarming the Alarm.............................................79
Appendices
....................................................492
Apps.................................................................435 SiriusXM Traffic and Travel Link......................436 Using Apps on an Android Device................435
Using Apps on an iOS Device.........................
435
Using Mobile Navigation on an Android Device...............................................................436
At a Glance
........................................................19
Audible Warnings and Indicators..............109
Headlamps On Warning Chime.......................109
Keyless Warning Alert........................................109
Parking Brake On Warning Chime..................
109
Audio Control..................................................82 You can operate the following functions with
the control:.........................................................82
Audio System
.................................................381
General Information............................................381
Audio Unit......................................................382 Adjusting the Volume........................................382
Changing Radio Stations..................................
382
Ejecting the CD...................................................382
Inserting a CD......................................................383
Playing or Pausing Media.................................383
Selecting the Audio Modes.............................
383
Switching the Audio Unit On and Off............383
Using Seek, Fast Forward and Reverse.......383
Auto Hold........................................................201 Using Auto Hold.................................................203
Autolamps.........................................................88 Windshield Wiper Activated Headlamps........88
529
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Changing the Wi-Fi Hotspot Name or
Password......................................................379
Changing the Wiper Blades........................314
Checking MyKey System Status.................64 MyKey Distance.....................................................64
Number of Admin Keys.......................................65
Number of MyKeys...............................................65
Checking the Wiper Blades........................314
Child Restraint and Seatbelt Maintenance..................................................42
Child Restraint Positioning...........................33
Child Safety.......................................................21
General Information..............................................21
Child Safety Locks..........................................35 Left-Hand Side.......................................................35
Right-Hand Side....................................................35
Cleaning Leather Seats..............................325
Cleaning Products.........................................318 Materials................................................................318
Cleaning the Engine.....................................321
Cleaning the Exterior ....................................
319
Cleaning the Headlamps...................................319
Exterior Chrome Parts.......................................320
Exterior Plastic Parts..........................................320
Stripes or Graphics............................................320
Underbody...........................................................320
Under Hood.........................................................320 Cleaning the Instrument Panel and
Instrument Cluster Lens...........................324
Cleaning the Interior....................................322 Cleaning Alcantara Microfiber Cloth
Fabric................................................................322
Cleaning the Wheels...................................325
Cleaning the Windows and Wiper Blades............................................................321
Clearing All MyKeys.......................................64
Climate.............................................................416 Accessing Rear Climate Controls....................419
Accessing the Climate Control Menu............416
Directing the Airflow...........................................416
Rear Climate Control Lock Indicator..............419
Setting the Blower Motor Speed.....................417
Setting the Temperature....................................417
Switching Auto Mode On and Off...................417
Switching Dual Zone Mode On and Off.........417
Switching Maximum Air Conditioning On and
Off.......................................................................418
Switching Maximum Defrost On and Off.......418
Switching Rear Auto Mode On and Off.........419
Switching Recirculated Air On and Off..........418
Switching the Air Conditioning On and Off........................................................................\
417
Switching the Climate Controlled Seats On and Off...............................................................417 Switching the Climate Control On and
Off........................................................................\
417
Switching the Heated Exterior Mirrors On and Off.......................................................................418
Switching the Heated Rear Window On and Off.......................................................................418
Switching the Heated Seats On and Off.......418
Switching the Heated Steering Wheel On and Off.......................................................................418
Switching the Heated Windshield On and Off.......................................................................418
Switching the Rear Climate Controlled Seats On and Off........................................................419
Switching the Rear Heated Seats On and Off.......................................................................419
Switching the Rear Ventilated Seats On and Off.......................................................................419
Switching the Ventilated Seats On and Off.......................................................................419
Climate Control...............................................141
Climate Controlled Seats............................155
Cooled Seats........................................................156
Collision, Damage or Fire Event...............270 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped With
High Voltage Batteries.................................270
531
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Connecting the Vehicle to a Mobile
Network........................................................375
Enabling the Modem Using The Lincoln Way....................................................................375
Enabling the Modem Using the Touchscreen....................................................375
What Is the Modem............................................375
Coolant Check See: Engine Coolant Check............................305
Crash Sensors and Airbag Indicator..........53
Creating a MyKey...........................................63 Programming and Changing Configurable
Settings...............................................................64
Creating a Wi-Fi Hotspot
............................379
Connecting a Device to the Wi-Fi
Hotspot.............................................................379
Finding the Wi-Fi Hotspot Name and Password..........................................................379
Cross Traffic Alert.........................................244 Cross Traffic Alert Behavior When Trailer is
Attached...........................................................247
Cross Traffic Alert Indicator.............................248
Cross Traffic Alert Information Messages.........................................................248
Cross Traffic Alert System Limitations...........247
Cross Traffic Alert System Sensors................247
Switching the System On and Off..................247
Using Cross Traffic Alert...................................
244 Cruise Control
...............................................226
Cruise Control Indicators............................227
Cruise Control - Vehicles With: Adaptive Cruise Control With Stop and Go
............82
Cruise Control - Vehicles With: Cruise Control............................................................83
Customer Assistance
...................................273
D
Data Recording
................................................10
Comfort, Convenience and Entertainment
Data.......................................................................12
Event Data................................................................11
Service Data............................................................10
Services That Third Parties Provide..................12
Services That We Provide...................................12
Vehicles With a Modem.......................................13
Vehicles With an Emergency Call System.......14
Vehicles With SYNC..............................................13
Daytime Running Lamps - Vehicles With: Configurable Daytime Running
Lamps..............................................................89
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).................89
Declaration of Conformity..........................527 Declaration of Conformity - Vehicles With:
SYNC 3.........................................................528
Radio Frequency Statement............................528
Digital Radio
...................................................383
HD Radio Reception and Station
Troubleshooting.............................................384
Direction Indicators
........................................90
Indicating a Lane Change....................................91
Doors and Locks.............................................67
Drive Control
.................................................254
LINCOLN DRIVE CONTROL............................254
Driver Alert.....................................................236 Principle of Operation.......................................236
Using Driver Alert...............................................236
Driver and Passenger Airbags....................46 Children and Airbags...........................................47
Proper Driver and Front Passenger Seating
Adjustment.........................................................47
Driver and Passenger Knee Airbags..........51
Driving Aids
...................................................236
Driving Hints..................................................262
Driving Through Water...............................263
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps.......
89
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).....................
89
532
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Driving:...................................................................173
Driving to Optimize Fuel Economy.................175
Engine:....................................................................174
Starting:..................................................................173
Stopping:................................................................173
Transmission Operation:....................................174
I
In California (U.S. Only)...............................274
Information Display Control.........................83
Information Displays......................................110 General Information.............................................110
Information Messages..................................121 Active Park............................................................122
Adaptive Cruise Control....................................122
Adaptive Headlamps..........................................123
AdvanceTrac ™.......................................................123
Airbag.....................................................................124
Alarm......................................................................124
Automatic Engine Shutdown............................124
Battery and Charging System (12 volt)...........125
Battery and Charging System (High Voltage).............................................................125
Blind Spot Information and Cross Traffic Alert System...............................................................126
Doors and Locks..................................................126
Driver Alert............................................................127 Fuel........................................................................\
..127
Hill Start Assist.....................................................128
Keys and Intelligent Access.............................128
Lane Keeping System........................................130
Maintenance.........................................................130
MyKey.....................................................................132
Park Aid..................................................................133
Park Brake.............................................................133
Power Steering.....................................................134
Pre-Collision Assist.............................................135
Remote Start.........................................................135
Seats.......................................................................136
Starting System ...................................................136
Tire Pressure Monitoring System....................
137
Traction Control....................................................137
Transmission.........................................................138
Installing Child Restraints.............................23 Child Seats..............................................................23
Using Lap and Shoulder Belts...........................23
Using Lower Anchors and Tethers for
CHildren (LATCH).............................................26
Using Tether Straps..............................................28
Instrument Cluster
........................................102
Instrument Lighting Dimmer........................89
Instrument Panel..............................................19
Interior Lamps
...................................................91
Front Interior Lamp................................................91
Rear Interior Lamps..............................................92 Interior Luggage Compartment
Release
...........................................................75
Interior Mirror...................................................98
Auto-Dimming Mirror...........................................98
Introduction
.........................................................7
J
Jump Starting the Vehicle..........................267 Connecting the Jumper Cables.....................268
Jump Starting......................................................269
Preparing Your Vehicle.....................................267
Removing the Jumper Cables........................269
K
Keyless Entry
....................................................73
SECURICODE™ KEYLESS ENTRY
KEYPAD...............................................................73
Keyless Starting.............................................167 Ignition Modes......................................................167
Keys and Remote Controls
...........................57
L
Lane Keeping System..................................237 Switching the System On and Off..................238
535
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Lighting Control...............................................87
Flashing the Headlamp High Beam.................88
Headlamp High Beam.........................................88
Lighting
..............................................................87
General Information..............................................87
Lincoln Automotive Financial Services......14
Lincoln Protect..............................................459 Lincoln Protect (CANADA ONLY)...................
460
Lincoln Protect Extended Service Plans (U.S. Only)..................................................................459
Load Carrying
................................................256
Load Limit.......................................................256
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................260
Vehicle Loading - with and without a Trailer................................................................256
Locking and Unlocking..................................67 Activating Intelligent Access.............................68
Autolock..................................................................70
Battery Saver...........................................................71
Illuminated Entry...................................................70
Illuminated Exit......................................................70
Locking and Unlocking the Doors with the
Key Blade...........................................................69
Luggage Compartment........................................71
Power Door Locks................................................67
Remote Control.....................................................67 Smart Unlocks for Intelligent Access
Keys.....................................................................69
M
Maintenance...................................................301 General Information............................................301
Memory Function..........................................152 Easy Entry and Exit Feature..............................153
Linking a PreSet Position to your Remote
Control or Intelligent Access Key Fob.......153
Saving a PreSet Position...................................152
Message Center See: Information Displays..................................110
Mirrors See: Windows and Mirrors.................................95
Mobile Communications Equipment..........16
Moonroof..........................................................99 Opening and Closing..........................................101
Type 1.....................................................................100
Type 2....................................................................100
Motorcraft Parts
............................................360
MyKey – Troubleshooting............................65
MyKey™..............................................................62 Principle of Operation.........................................62 N
Navigation.......................................................421
Changing the Format of the Map...................425
cityseeker.............................................................427
Michelin Travel Guide........................................428
Navigation Map Accuracy and Updates.......428
Route Guidance..................................................425
Setting a Destination.........................................423
SiriusXM Traffic and Travel Link......................428
Zoom.....................................................................425
Network Connectivity..................................375 Connecting the Vehicle to a Mobile
Network............................................................375
Network Connectivity – Troubleshooting.........................................376
Normal Scheduled Maintenance..............467
O
Oil Change Indicator Reset
.......................305
Oil Check See: Engine Oil Check......................................304
Opening and Closing the Hood
................301
Closing the Hood...............................................302
Opening the Hood..............................................301
536
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Ordering Additional Owner's
Literature......................................................279
Obtaining a French Owner’ s Manual............279
Overhead Console.......................................165
Overriding Automatic High Beam Control............................................................94
P
Parking Aids..................................................208 Principle of Operation.......................................
208
Passive Anti-Theft System............................77 SecuriLock...............................................................77
PATS See: Passive Anti-Theft System.........................77
Perchlorate........................................................14
Personal Safety System ™
..............................44
How Does the Personal Safety System
Work?...................................................................44
Phone...............................................................419 Android Auto........................................................421
Apple CarPlay.......................................................421
Pairing Your Cell Phone for the First
Time....................................................................419
Text Messaging...................................................420
Using Your Cell Phone......................................420
Post-Crash Alert System..............................271 Power Decklid
...................................................71
Obstacle Detection...............................................72
Opening and Closing the Power Decklid.......72
Resetting the Power Decklid..............................
73
Power Door Locks See: Locking and Unlocking..............................67
Power Seats....................................................148 Adjusting the Four-Way Lumbar
Support..............................................................150
Adjusting the Lumbar Support.........................150
Adjusting the Multi-Contour Front Seats With Active Motion ..................................................150
Power Windows
..............................................95
Accessory Delay...................................................96
Bounce-Back..........................................................95
One-Touch Down..................................................95
One-Touch Up.......................................................95
Window Lock.........................................................96
Pre-Collision Assist
......................................250
Adjusting the Pre-Collision Assist
Settings............................................................252
Blocked Sensors................................................252
Distance Indication and Alert...........................251
Using the Pre-Collision Assist System..........250
Protecting the Environment
..........................18 R
Rear Parking Aid...........................................208
Object Distance Indicator.................................210
Rear Seat Armrest
.........................................165
Rear Seats.......................................................153
Rear View Camera.......................................222
Using the Rear View Camera System...........223
Rear View Camera See: Rear View Camera...................................222
Reduced Engine Performance
..................262
Refueling.........................................................182 Fuel Filler Door Manual Override Lever........185
System Warnings.................................................184
Remote Control
...............................................57
Car Finder...............................................................60
Intelligent Access Key..........................................57
Remote Start..........................................................60
Replacing the Battery..........................................58
Sounding the Panic Alarm..................................60
Remote Start
...................................................145
Automatic Settings..............................................145
Heated and Cooled Features..........................145
Last Settings.........................................................145
Repairing Minor Paint Damage.................325
Replacement Parts Recommendation........15 Collision Repairs....................................................15
537
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Scheduled Maintenance and Mechanical
Repairs.................................................................15
Warranty on Replacement Parts........................15
Replacing a Lost Key or Remote Control.............................................................61
Reporting Safety Defects (Canada Only)..............................................................280
Reporting Safety Defects (U.S. Only)......280
Resuming the Set Speed............................227
Roadside Assistance
...................................265
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................266
Vehicles sold in the United States: Getting Roadside Assistance....................................265
Vehicles Sold in the United States: Using Roadside Assistance....................................265
Roadside Emergencies...............................265
Running-In See: Breaking-In.................................................262
Running Out of Fuel......................................181 Refilling With a Portable Fuel Container........181
S
Safety Canopy™................................................51
Safety Precautions........................................179 Satellite Radio
...............................................386
Satellite Radio Electronic Serial Number
(ESN)..................................................................387
Satellite Radio Reception Factors..................386
SiriusXM Satellite Radio Service.....................387
Troubleshooting..................................................388
Scheduled Maintenance Record...............471
Scheduled Maintenance
............................462
Seatbelt Extensions........................................43
Seatbelt Height Adjustment.........................39
Seatbelt Reminder
...........................................41
Belt-Minder™............................................................41
Seatbelts...........................................................36 Principle of Operation..........................................36
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation......................................40
Seats.................................................................146
Security..............................................................77
Settings
...........................................................437
911 Assist...............................................................438
Ambient Lighting................................................439
Audio.....................................................................438
Automatic Updates............................................438
Bluetooth..............................................................438
Charge Settings..................................................438
Clock......................................................................438
Display...................................................................438 Driver Assist.........................................................438
General..................................................................438
Lincoln Way..........................................................438
Message Center.................................................438
Mobile Apps.........................................................438
Multi Contour Seats...........................................438
Navigation............................................................438
Personal Profiles.................................................439
Phone....................................................................438
Seats......................................................................438
Sound.....................................................................437
Valet Mode...........................................................439
Vehicle...................................................................438
Voice Control.......................................................438
Setting the Cruise Control Speed............226 Changing the Set Speed..................................226
Side Airbags
.....................................................50
Side Sensing System...................................212
Object Distance Indicator.................................213
Sitting in the Correct Position....................146
Snow Chains See: Using Snow Chains..................................350
Special Notices
................................................15
New Vehicle Limited Warranty...........................15
On Board Diagnostics Data Link
Connector...........................................................16
Special Instructions...............................................15
538
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index