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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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The fuses are coded as follows:
Fuse/Relay
LocationFuse Amp
RatingProtective Circuits
1 30A Smart window #1
2 15A Driver side memory module
3 15A Family entertainment system,
Audio rear seat controls, Satellite
radio, SYNC

4 30A Smart window #2
5 10A Keypad illumination, 3rd row seat
enable, Brake shift interlock
(BSI), Passenger compartment
fuse panel
6 20A Turn signals
7 10A Low beam headlamps (left)
8 10A Low beam headlamps (right)
9 15A Interior lights
10 15A Switch backlighting, Puddle lamps
11 10A Not used (spare)
12 7.5A Power mirrors, Driver seat
memory switch
13 5A Not used (spare)
14 10A Power liftgate module – keep-alive
power
15 10A Climate control, Global positioning
satellite module
16 15A Not used (spare)
17 20A Door locks, Liftgate release,
Liftglass release
18 20A Second row heated seats
19 25A Rear wiper
20 15A Adjustable pedals, Datalink
21 15A Fog lamps
22 15A Park lamps
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
32 40A** Blower motor relay
33 — Not used
34 30A** Auxiliary blower motor
35 30A** PCM relay
36 30A** Power liftgate
37 — Trailer tow left hand stop/turn
relay
38 — Trailer tow right hand stop/turn
relay
39 — Backup lamps relay
40 — Blower motor relay
41 10A* PCM keep-alive power
42 — Not used
43 5A* Brake on/off switch
44 20A* Fuel pump relay
45 25A* Trailer tow stop/turn lamps relay
46 — Not used
47 — Not used
48 30A** RAS module
49 — Not used
50 30A** Front wiper motor
51 40A** Rear window defroster/heated
mirror relay
52 10A* Anti-lock brake system (ABS)
R/S feed
53 10A* RAS module
54 5A* TCM R/S feed
55 5A* Fuel pump relay coil R/S feed
56 30A* Passenger compartment fuse
panel R/S feed
57 10A* Blower motor R/S feed
58 15A* Trailer tow backup lamps
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Removing the jack and tools
1. Open the liftgate, then locate the
access panel on the floor behind the
3rd row seat. Unlatch and remove
the panel.
2. Remove the jack and tools
assembly tray from the
compartment by turning the
wing-nut counterclockwise to relieve
tension against the jack assembly
tray. Remove the bag from the jack
and tool assembly tray by loosening
the strap.
Note:Pay close attention to the orientation of the bag, because it will
have to be reinstalled after changing the tire.
3. Unsnap the wheel lug nut wrench, jack extension and handle from the
plastic tray. Remove the jack and instruction sheet from the tray
assembly.
Removing the spare tire
1. Remove the jack handle and
winch extension from the tray and
assemble them.
2. Open the spare tire winch access
plug in the bottom of the
compartment for the jack and tools
tray.
3. Insert the winch extension tool
assembly through the access hole in
the floor and engage the winch.
4. To remove the spare tire, turn the
handle counterclockwise until the
tire is lowered to the ground and
the cable is slightly slack.
5. Slide the retainer through the center of the spare tire wheel.
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Tire change procedure
WARNING:To help prevent the vehicle from moving when you
change a tire, be sure the parking brake is set, then block the
wheels (both front or both rear) on the opposite end of the vehicle
from the wheel being changed. If on a grade, block both opposite
wheels on the downward side of the hill.
WARNING:If the vehicle slips off the jack, you or someone else
could be seriously injured.
WARNING:On vehicles equipped with air suspension, turn off
the air suspension system prior to jacking, hoisting or towing
your vehicle.
WARNING:Turn off the running boards (if equipped) before
jacking or placing any object under the vehicle. Never place your
hand between the extended running board and the vehicle. A moving
running board may cause injury.
WARNING:Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the road to
avoid the danger of being hit when operating the jack and changing the
wheel.
Note:Passengers should not remain in the vehicle when the vehicle is
being jacked.
If your vehicle is equipped with air suspension, refer toMessage center
in theInstrument Clusterchapter for instructions on turning the air
suspension system off.
Refer to the instruction sheet (located in the rear floor compartment
behind the 3rd row seat with the jack tray tools assembly kit) for
detailed tire change instructions.
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1. Block the wheels (both front or
both rear) on the opposite end of
the vehicle from the wheel being
changed. If on a grade, block both
wheels on the downward side of the
hill.
2. Turn off the air suspension system. The air suspension system is
controlled through the message center. Refer toAir suspension system
in theDrivingsection for more information. Also, turn off the
deployable running boards (if equipped). Refer toMessage centerin the
Instrument Clustersection.
3. Obtain the spare tire and jack from their storage locations.
4. Use the tip of the jack handle to
remove any wheel trim. Loosen each
wheel lug nut one-half turn
counterclockwise but do not remove
them until the wheel is raised off
the ground.
5. Position the jack according to the
jack locator arrows found on the
frame and turn the jack handle and
extension tool assembly clockwise.
Note:Use the frame rail as the
jacking point, NOT the control arm.
6. Lift the vehicle so the tire is no
further than 1 inch (2.5 cm) off the
ground when installing the spare tire.
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WARNING:When one of the rear wheels is off the ground, the
transmission alone will not prevent the vehicle from moving or
slipping off the jack, even if the transmission is in P (Park). To prevent
the vehicle from moving when you change the tire, be sure that the
parking brake is set and the block the wheels (both front or both rear)
on the opposite end of the vehicle from the wheel being changed. If on
a grade, block both opposite wheels on the downward side of the hill.
If the vehicle slips off the jack, someone could be seriously injured.
•Front
•Rear
WARNING:Turn off the running boards (if equipped) before
jacking or placing any object under the vehicle. Never place your
hand between the extended running board and the vehicle. A moving
running board may cause injury.
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•Never use the front or rear
differential as a jacking point.
WARNING:To lessen the risk of personal injury, do not put any
part of your body under the vehicle while changing a tire. Do not
start the engine when your vehicle is on the jack. The jack is only
meant for changing the tire.
7. Remove the lug nuts with the lug wrench.
8. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts until the wheel is snug against the
hub. Do not fully tighten the lug nuts until the wheel has been lowered.
9. Lower the wheel by turning the jack handle counterclockwise.
10. Remove the jack and fully
tighten the lug nuts in the order
shown and reinstall the wheel cover.
11. Unblock the wheels.
12. Put flat tire, jack, lug wrench
and tools away. Make sure the jack
is fastened securely so it does not
rattle when you drive.
13. Turn on the air suspension
system (if equipped). Refer to
Message centerin theInstrument Clusterchapter for instructions on
turning the air suspension system on.
Stowing the spare tire
1. Lay the tire on the ground, near the rear of the vehicle, with the valve
stem side facing up.
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2. Slide the wheel partially under
the vehicle and install the retainer
through the wheel center. If
equipped, you may have to remove
the wheel center cap prior to
pushing the retainer through the
center of the wheel. To remove the
center cap, press it off with the jack
tool from the inner side of the
wheel. After doing so, pull on the
cable to align the components at the
end of the cable.
3. Assemble the jack handle and
winch extension (as shown in
illustration), then insert the winch
extension through the access hole
behind the 3rd row seat and engage the winch.
4. Turn the jack handle clockwise until the tire is raised to its stowed
position underneath the vehicle. The wrench will become harder to turn
and the spare tire winch will ratchet or slip when the tire is raised to
maximum tightness. A clicking sound will be heard from the winch
indicating that the tire is properly stowed.
5. Disassemble the jack tool and winch extension and snap them back
into the tool tray. Reinstall the jack bag properly around the jack and
tool assembly tray, making sure the strap is securely fastened. Close the
access hole with the rubber plug. Reinstall the tray into the vehicle and
secure it with the wing nut (turn clockwise until tight).
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque within 100 miles (160 km)
after any wheel disturbance (tire rotation, changing a flat tire, wheel
removal, etc.).
Bolt size Wheel lug nut torque*
lb.ft. N•m
M14 x 2.0 150 200
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
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If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Emergency towing
In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels on the ground) under the following conditions:
•Vehicle is facing forward so that it is being towed in a forward
direction.
•Place the transmission in N (Neutral). Refer toBrake shift interlock
in theDrivingchapter for specific instructions if you cannot move the
gear shift lever into N (Neutral).
•Maximum speed is not to exceed 35 mph (56 km/h).
•Maximum distance is 50 miles (80 km).
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