reset LINCOLN NAVIGATOR 2021 Workshop Manual

Possible Cause and Solution
Symptom
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a profile.
You did not link the remote control you are using to a profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote start on a link\
ed remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall, but my profile does
not.
The vehicle is in motion.
My profile recalls but my preset positions do
not. The preset positions are the same as the guest or previously active prof\
ile.
Unlink and relink your remote control in the Personal Profiles menu. You may need to see
your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This could happen if you\
let a dealership
add a new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your knowledge.
532
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Resetting the System
1.
Simultaneously press and hold the seek
up and the audio unit power buttons until
the screen goes black.
2. Wait three minutes to allow the system to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
533
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Your vehicle is equipped with the Intelligent
Oil-Life Monitor system, which displays a
message in the information display at the
proper oil change interval. This interval may
be up to one year or 10,000 mi (16,000 km).
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi (800 km)
of the message appearing. Make sure you
reset the Intelligent Oil-Life Monitor after
each oil change. See Oil Change Indicator
Reset
(page 381).
If your information display resets prematurely
or becomes inoperative, you should perform
the oil change interval at six months or
5,000 mi (8,000 km)
from your last oil
change. Never exceed one year or 10,000 mi
(16,000 km)
between oil change intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance systems.
Every manufacturer develops these systems
using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle. The Lincoln Motor Company has
recommended maintenance intervals for
various parts and component systems based
upon engineering testing. The Lincoln Motor
Company relies upon this testing to
determine the most appropriate mileage for
replacement of oils and fluids to protect your
vehicle at the lowest overall cost to you and
recommends against maintenance schedules
that deviate from the scheduled maintenance
information.
We strongly recommend the use of only
genuine Lincoln, Motorcraft or Lincoln
authorized re-manufactured replacement
parts engineered for your vehicle.
Additives and Chemicals
This owner's manual and the Lincoln
Workshop Manual list the recommended
additives and chemicals for your vehicle. We
do not recommend using chemicals or
additives not approved by us as part of your
vehicle
’s normal maintenance. Please consult
your warranty information. Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should
inspect discolored fluids that also show signs
of overheating or foreign material
contamination immediately.
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance.
It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using a
Lincoln approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
540
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Scheduled Maintenance

Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Information Display
1
Change the engine oil and filter. 2
Rotate the tires, inspect tire wear and measure tread depth.
Perform a multi-point inspection - recommended.
Inspect the automatic transmission fluid level - vehicles with dipstick.\
Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the front axle and U-joints.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-joints.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter change\
s.
545
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Scheduled Maintenance

Other Maintenance Items
1
Replace the accessory drive belt(s).
Change the engine coolant. 3
Every 200,000 mi (320,000 km)
1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil and filter change. Do not exceed the designated distance
for the interval.
2 After initial inspection, inspect every other oil change until replaced.\
3 Initial replacement at ten years or 200,000 mi (320,000 km), then every five years or 100,000 mi (160,000 km).
SPECIAL OPERATING CONDITIONS
SCHEDULED MAINTENANCE
If you operate your vehicle
primarily in any
of the following conditions, you need to
perform extra maintenance, as indicated. If
you operate your vehicle occasionally under
any of these conditions, it is not necessary
to perform the extra maintenance. For
specific recommendations, see your
dealership service advisor or technician. Perform the services shown in the following
tables when specified or within
3,000 mi
(4,800 km) of the message appearing in the
information display prompting you to change
your oil. •
Example 1: The message comes on at
28,751 mi (46,270 km). Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The message has not come
on, but the odometer reads 30,000 mi
(48,000 km) (for example, the Intelligent
Oil-Life Monitor was reset at 25,000 mi
(40,000 km)). Perform the engine air filter
replacement.
547
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Scheduled Maintenance

Operating in Dusty or Sandy Conditions (Such as Unpaved or Dusty Roads)
Replace engine air filter.
Inspect frequently, service
as required
Replace cabin air filter.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
Every 5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread depth.
Change engine oil and filter. 1
Every
5,000 mi (8,000 km)
or six months
Change transfer case fluid (Four-wheel drive vehicles).
Every
60,000 mi
(96,000 km)
1 Reset your Intelligent Oil-Life Monitor after each engine oil and filter \
change. Off-road Operation
Inspect steering linkage, ball joints and U-joints. Lubricate if equipped with grease fittings.
Inspect frequently, service
as required
Replace engine air filter.
Replace cabin air filter.
Change engine oil and filter.1
Every
5,000 mi (8,000 km)
or six months
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
549
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Scheduled Maintenance

Off-road Operation
Rotate tires, inspect tires for wear and measure tread depth.
Change transfer case fluid (Four-wheel drive vehicles).
Every 60,000 mi
(96,000 km)
1 Reset your Intelligent Oil-Life Monitor after each engine oil and filter \
change.
Exceptions
There are several exceptions to the Normal
Schedule.
Axle and Transfer Case Maintenance
Axle(s) and transfer case (Four-wheel drive
vehicles) fluid changes or level checks are
not required unless a leak is suspected or
the assembly has been submerged in water.
Contact an authorized dealer for service. California Fuel Filter Replacement
If you register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. The Lincoln Motor Company,
however, urges you to have all
recommended maintenance services
performed at the specified intervals and to
record all vehicle service.Hot Climate Oil Change Intervals
Vehicles operating in the Middle East, North
Africa, Sub-Saharan Africa or locations with
similar climates using an American Petroleum
Institute (API) Certified for Gasoline Engines
(Certification mark) oil of SM or SN quality,
the normal oil change interval is
3,000 mi
(4,800 km).
If the available API SM or SN oils are not
available, then the oil change interval is
1,800 mi (2,900 km)
.
Engine Air Filter Replacement
The life of the engine air filter is dependent
on exposure to dusty and dirty conditions.
Vehicles operated in these conditions
require frequent inspection and replacement
of the engine air filter.
550
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Scheduled Maintenance

Load Carriers
See: Roof Racks and Load Carriers...............308
Load Carrying................................................305
Load Limit.......................................................309
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles.............................................................314
Vehicle Loading - with and without a Trailer................................................................309
Locating the Cabin Air Filter.......................173
Locating the Power Outlet..........................201
Locating the Wireless Accessory Charger........................................................204
Locking and Unlocking..................................84 Activating Intelligent Access.............................85
Approach Detection Illumination......................
88
Autolock..................................................................87
Battery Saver.........................................................88
Illuminated Entry...................................................88
Illuminated Exit......................................................88
Locking and Unlocking the Doors with the Key Blade............................................................87
Power Door Locks................................................84
Remote Control.....................................................84
Smart Unlocks for Intelligent Access Keys......................................................................87
Lug Nuts See: Changing a Road Wheel.........................
429 M
Maintenance..................................................377
General Information...........................................377
Memory Function..........................................183 Driver Seat Memory............................................183
Easy Entry and Exit Feature..............................184
Passenger Seat Memory...................................184
Personal Profiles..................................................185
Saving a PreSet Position...................................183
Message Center See: Information Displays..................................134
Mirrors See: Windows and Mirrors.................................119
Mobile Communications Equipment..........18
Moonroof.........................................................124 Bounce-Back........................................................125
Opening and Closing the Moonroof..............125
Motorcraft Parts............................................439
MyKey – Troubleshooting
............................82
MyKey™..............................................................79 Principle of Operation..........................................79
N
Navigation......................................................504 Changing the Format of the Map...................508
cityseeker..............................................................510 Michelin Travel Guide..........................................511
Navigation Map Accuracy and Updates.........511
Route Guidance..................................................508
Setting a Destination.........................................506
SiriusXM Traffic and Travel Link........................511
Zoom.....................................................................508
Normal Scheduled Maintenance
..............543
Intelligent Oil-Life Monitor................................543
Normal Maintenance Intervals........................
545
O
Oil Change Indicator Reset.........................381
Oil Check See: Engine Oil Check......................................380
Opening and Closing the Hood................377
Ordering Additional Owner's Literature......................................................357
Obtaining a French Owner’ s Manual.............357
Overhead Console
......................................205
Overriding Automatic High Beam Control
............................................................118
P
Parking Aids
....................................................251
Principle of Operation........................................251
629
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Index

Passive Anti-Theft System............................95
SecuriLock™............................................................95
PATS See: Passive Anti-Theft System........................95
Perchlorate........................................................16
Personal Safety System ™
..............................56
How Does the Personal Safety System
Work?..................................................................56
Phone as a Key Limitations
..........................75
Phone as a Key................................................75 Phone as a Key – Troubleshooting...................77
Phone as a Key – Troubleshooting............77 Phone as a Key – Frequently Asked
Questions............................................................77
Phone..............................................................502 Android Auto.......................................................504
Apple CarPlay.....................................................504
Pairing Your Cell Phone for the First
Time..................................................................502
Text Messaging...................................................503
Using Your Cell Phone......................................503
Post-Crash Alert System.............................348
Power Door Locks See: Locking and Unlocking..............................84
Power Liftgate
..................................................91
Obstacle Detection..............................................93
Opening and Closing the Liftgate.....................91
Setting the Liftgate Open Height.....................93 Stopping the Liftgate Movement......................92
Switching the Power Liftgate On or Off..........93
Using the Hands-Free Liftgate..........................93
Power Outlet Indicators
..............................202
Power Outlet..................................................201
Power Outlet Precautions...........................201
Power Running Boards
.................................99
Power Seats....................................................179
Adjusting the Lumbar Support..........................181
Adjusting the Multi-Contour Front Seats With
Active Motion ...................................................181
Power Steering Fluid Check.....................390
Power Windows
..............................................119
Accessory Delay..................................................120
Bounce-Back.........................................................119
One-Touch Down.................................................119
One-Touch Up.......................................................119
Window Lock........................................................120
Pre-Collision Assist......................................298 Adjusting the Pre-Collision Assist
Settings............................................................300
Blocked Sensors................................................300
Distance Indication and Alert..........................299
Using the Pre-Collision Assist System..........
298
Programming Your Phone.............................75 Resetting Phone as a Key...................................75
Protecting the Environment.........................20 Puncture
See: Changing a Road Wheel.........................
429
R
Radio Frequency Certification Labels............................................................551
Blind Spot Information System Sensors........
551
Body Control Module........................................555
Cruise Control Module......................................
558
Garage Door Opener........................................562
Keys and Remote Controls..............................563
Radio Transceiver Module...............................567
SYNC.....................................................................570
Tire Pressure Monitoring System Sensors.............................................................575
Wireless Accessory Charging Module..........579
Rear Axle
........................................................240
Rear Occupant Alert System Audible Warnings.......................................................196
Rear Occupant Alert System Indicators......................................................196
Rear Occupant Alert System Limitations....................................................195
Rear Occupant Alert System Precautions..................................................195
Rear Occupant Alert System
......................195
630
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Index

Speed Control
See: Cruise Control............................................272
Stability Control............................................248 Principle of Operation.......................................248
Starting a Gasoline Engine........................208 Automatic Engine Shutdown..........................209
Failure to Start.....................................................209
Guarding Against Exhaust Fumes..................210
Important Ventilating Information...................210
Stopping the Engine When Your Vehicle is Moving...............................................................210
Stopping the Engine When Your Vehicle is Stationary..........................................................210
Starting and Stopping the Engine............207 General Information...........................................207
Steering...........................................................297 Adaptive Learning..............................................297
Electric Power Steering.....................................297
Steering Wheel...............................................101
Storage Compartments
..............................205
Sunroof See: Moonroof.....................................................124
Sun Visors.......................................................124 Illuminated Vanity Mirror....................................124
Supplementary Restraints System.............57 Principle of Operation..........................................57 Switching Automatic High Beam Control
On and Off
.....................................................117
Activating the Automatic High Beam
Control
................................................................117
Switching Cruise Control On and Off..................................................................272
Switching Cruise Control Off...........................272
Switching Cruise Control On...........................272
Switching Rear Occupant Alert System On and Off
..........................................................196
Semiannual Reminder........................................196
Symbols Glossary..............................................9
SYNC™ 3
..........................................................473
General Information...........................................473
SYNC™ 3 Troubleshooting...........................517 Additional Information and Assistance.........533
Apps.......................................................................527
Navigation............................................................526
Personal Profiles..................................................531
Phone....................................................................523
Resetting the System........................................533
USB and Bluetooth Audio.................................519
Voice Recognition...............................................517
Wi-Fi Connectivity..............................................529 T
Technical Specifications
See: Capacities and Specifications...............
438
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)..........................353
Tire Care
.........................................................409
Glossary of Tire Terminology...........................410
Information About Uniform Tire Quality
Grading.............................................................409
Information Contained on the Tire Sidewall..............................................................411
Temperature A B C.............................................410
Traction AA A B C................................................410
Treadwear.............................................................410
Tire Pressure Monitoring System
.............424
Changing Tires With a Tire Pressure
Monitoring System........................................
426
Understanding Your Tire Pressure Monitoring System .............................................................426
Tires See: Wheels and Tires......................................407
Toll Reader
......................................................123
Installing the Toll Reader...................................123
Towing a Trailer
..............................................315
Load Placement...................................................315
Towing Points................................................349
633
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Index