ECU LINCOLN TOWN CAR 2001 Owner's Manual

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could provide,
after following the steps described above, contact the Ford Customer
Relationship Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
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220

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
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224

Vehicle Security
Styled wheel locks
Vehicle security systems
Comfort and convenience
Cargo nets
Cargo organizers
Engine block heaters
Travel equipment
Cell phone holder
Floor mounted console organizer
Inside rear view mirror (Electrochromic with compass and temperature
display)
HomeLinkt
Protection and appearance equipment
Air bag anti-theft locks
Car covers
Carpet floor mats
Door edge guards
Emergency kit
First aid kit
Flat splash guards
Front end cover (full)
Molded splash guards
Styled hood deflector
Underbody lighting
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
Customer assistance
227

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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229

extension assembly ................105
for adults .........................101±103
for children .............................118
lap belt ....................................104
Occupant Classification
Sensor ........................................98
warning light and
chime .....................9, 14, 105±106
Safety seats for children ..........119
Seat belts (see Safety
restraints) ....................................96
Seats ............................................92
child safety seats ....................119
cleaning ...........................210±211
easy access/easyout feature ....95
heated ........................................94
memory seat .................76, 84, 96
SecuriLock passive anti-theft
system ....................................88, 90
Servicing your vehicle ..............164
Spark plugs,
specifications .............212, 215±216
Specification chart,
lubricants ...........................214±215
Speed control ..............................62
Speedometer ...............................16
Starting your vehicle ........126, 128
jump starting ..........................158
Steering
speed sensitive .......................134
Steering wheel
controls ......................................65
tilting .........................................60T
Tires ...........................154, 185±187
changing ..................................154
checking the pressure ............187
replacing ..................................188
rotating ....................................187
snow tires and chains ............188
tire grades ...............................186
treadwear ................................186
Towing .......................................141
recreational towing .................143
trailer towing ..........................141
wrecker ....................................163
Traction control ..................59, 133
active light ................................14
how to enable/disable ............133
off light ......................................13
Traction-lok rear axle ...............139
Transmission .............................135
fluid, checking and adding
(automatic) .............................178
fluid, refill capacities ..............212
lubricant specifications ..214±215
Trunk ...........................................91
remote release ....................72, 81
Turn signal ......................11, 15, 60
V
Vehicle dimensions ...................216
Vehicle Identification Number
(VIN) ..........................................218
Vehicle loading ..........................139
Ventilating your vehicle ...........129
Index
236